I was in desperate need for an immediate phone repair. A cracked screen is something that you do not want to hold off on! Getting glass splinters is a very much unwanted and VERY unpleasant experience. So off I went in search of a repair shop to fix my iPhone 5. I found this shop and set an appointment to help save time. I made an appointment for the following morning and I am extremely impressed by this service that they provide. Shortly after I entered in the day and time I wanted, I received an email as well as a text message confirming the day and time that I chose. In addition to that I received another email reminder of my appointment. The morning of the appointment I was pleasantly surprised by another text reminder. How GREAT is this?! I'd imagine this to be very helpful to customers who book appointments days or weeks in advance. We are all human and forgetting about an appointment happens.
When I arrived I explained what had happened and after looking over my phone they said it would be about 10-15 minutes. (My phone was done closer to 10 minutes.) I was very impressed by their professionalism as well as their light-speed service.
Shortly after I left, I noticed a slight discoloration on my screen, no big deal. I would have gone back but I was already on my way to my next destination. Later that night I noticed that my screen was unresponsive at times (wouldn't swipe and some buttons wouldn't respond). So back online I went to set-up an appointment which could not be easier.
I was in the next morning and they repeatedly apologized for the inconvenience. They explained that sometimes when these delicate screens are shipped to them, some get damaged and they don't have a way of knowing until a problem arises. This is obviously something that they cannot control themselves, completely understandable. So back in my phone went and after TWO screens later, I was satisfied. I cannot explain how impressed I was with their patience and customer service. I wanted to emphasize that there were two screens because after they replaced my defective screen they asked me if the coloration looked okay to me. I noticed the same discoloration in my home screen and lock screen photos and they were more than happy to bring it back to put on a different screen. They made sure that I was 100% happy and for that I appreciate. Other shops that I've been to just want you in and out as soon as possible so they can move on to the next customer. NOT THIS SHOP. I hold customer service very high my book of standards and I was very impressed. I did not feel rushed. I was able to ask the questions that I wanted and I felt like they were genuinely concerned and wanted to help. I must also mention that even though they had to switch out the screen a few times, I was still out of there within 20-25 minutes time....just amazing.
I had to come back a second time but it was well worth my time. They offer a 1 year warranty and they use original parts. Not cheap plastic parts which many shops use to save money, ORIGINAL GLASS here. I came to them to do a job and they went above and beyond my expectations.
I highly recommend this shop if you want a great job done that will leave you feeling 100% satisfied. read more