Sold an "Excellent" open-box TV that was incomplete, then made the problem mine…read more I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right.

This has been one of the most frustrating customer service experiences I've ever had. I needed to…read morebuy a TV with a digital audio port for my dad. I chatted with a Best Buy agent to confirm whether the Samsung U8000F had the port. He assured me twice that it did, so I ordered it. When the TV arrived, the port was missing. I contacted Best Buy immediately and asked for a pickup. I was told I had to bring it to the store myself, even though the mistake wasn't mine and I don't have the space in my car. After being put on hold, the agent said they could only arrange a pickup if I ordered a replacement TV. I agreed and ordered a Sony. I was also encouraged to apply for a Best Buy credit card for a discount, and I was told the discount would apply to the Sony order. None of that was true--no discount, no pickup scheduled. Another agent told me someone would come in two hours. No one showed up. When I called again, the next agent couldn't find any record of a pickup request. I asked for a return label so I could drop it off at FedEx, and I was told online orders must be returned in-store. At that point, I gave up and returned the TV myself. When the Sony arrived, it was clearly a returned item--messy packaging and shipped from a return center. I returned that one too. Every agent gave me different information, and none of it was accurate. This is not the first time I've had issues with Best Buy. Unfortunately, I can no longer trust their service. I would post no star if I could.

I came here at this Target location at Emeryville. One thing that stands out is the snacks area…read more They sell drinks, chips, popcorn, and other ready to-go items. That's something that you don't normally see in most locations. Also, this Target is huge! Literally the food section is bigger as if it's a mini grocery store. I didn't go to the center of this location but based on what I saw, it seems like the rest of the area is just clothes which is why I just walked around Target. I didn't get anything here but this a really good Target location.

Ample and easy to find parking here. A lot of spots for car pick up too…read more Inside was big just like any other target. There was a noticeable empty space near the clothing section for women. So that was a bit odd. There's security inside. Seems to be a lot of staff as well. They were on point with me when I asked for help. Things were locked away too which made sense but man did I wish I didn't have to press a button for assistance. Price is the same as other areas. The bathroom could have been cleaner. The first few stalls I saw were a mess! 4/5

We came in with advice and what we thought was correct information from *calling in advance,* only…read moreto drive out and get the worst customer service from two young, chip on their shoulder, punk kids. It's been a while since we've experienced someone who clearly hates their job. "Jae" was rude and couldn't seem to care any less. We'll take our business elsewhere.

Although they have a number of mid-range audiophile products (amps, speakers), there were three…read moremajor issues with this location. 1. The staff made us feel like we were putting them out with each of our requests; even something as simple as switching between speakers. 2. The staff member had absolutely NO knowledge of the products in their showroom. Simple questions about the power handling, sensitivity of speakers, etc. went unanswered. This could be a training issue or a lack of caring/passion for the work. 3. They did not have many of the amplifiers they sell hooked up so it was impossible to hear them. Anyone expecting to drop $$$$ on equipment will want to listen to the products. If you are serious about music and audio equipment, go somewhere else.

I stopped in Curtis on upgrading my system and Jacob was an absolute gem of knowledge! He took me…read morethrough multiple listening rooms and let me try some incredible speakers and we talked room design and musical instruments, the kind people at Music Lovers Audio are there for your audio questions and upgrades

The Zero Hero Strikes Out Again... My purchase in 1995 came…read moreto just under $23,000 and with inflation this system would have cost of $53,000 today. Both numbers represent an amount that is close to the average gross income in The States. The issues that I had with Graham persist to this day and over a $500.00 screw up for auxiliary speakers that were charged and never delivered. Did anyone verify from MLA? Who knows, doubtful. The Sonus Faber speakers that I selected needed new grill material. My wife was kind enough to contact the SF location and she was told that Sonus Faber would be happy to send new grills at no charge. SF contacted Graham and guess what? After seven months nothing. I called the distributor and asked if grills could be sent and if Graham ever placed an order for me. Yes on the first and just like Graham, no order was made. This type of behavior contradicts the policy and/or credo of Music Lovers. On the inter web: https://www.musicloversaudio.com/about-music-lovers Graham doesn't live up to the long-term/lifetime relationship.

iHack Wireless is a cellar phone and repair shop that buys and sells new and used phones, tablets…read moreand laptops. They fix broken screens freezing phones and any other problems you may encounter with your mobile device. They can also activate phones under a number of carriers as well as accept bill payments. I recently purchased an unlocked iPhone 4 from iHack, the transaction was a breeze and I recommend their services without hesitation.

Do not deal with this....store. If I could have given them a zero, I would have. I think that it…read moresucks that yelp forces you to give at least one star. There are two guys that work here. The portly one in particular is the..."individual" - I'll keep it professional-with whom I have the issue. Do not take your phone to this place for any reason. Trust me. And I'd you are hard-headed enough not to heed my warnings and you find yourself upset with the portly guy because you took it to him, gave him $140.00, and wound up with no data, well. I told you so. Crappy old phones in their case. The smartphones are all those that have been out a few years. They sell computers that look terrible. And that's not it! It doubles as a bike store.... Seriously! Don't waste your time. The proprieter will curse you out when you adress his terrible business dealings with you. I was given the, "See. Dis what black people do" (he is African American as well. I was like, " dude. You fucked me. I adressed it and you go Deeboe on me". I raised the issue of his screwing up this phone and to keep me from speaking, or to keep from hearing me, he yelled out, LALALALALA in a stupid, childish sing-song way, into the phone. And then hung up. Read the name and aaddress of this place. I Hack. 1940 Broadway. Downtown Oakland.

Target is a major company nationwide ...many days until 10pm ..try Berkeley not Geary ...hang out…read morefor college students ..friends

Store with a very unimpressive selection. Prices aren't that good. The only good thing I can say is…read morethat the staff is really cool. That's a positive. and they are open until 10 PM. If you can't say something nice don't say anything at all and I said two nice things.

I had been debating switching carriers for years. I've been with AT&T since flip phones first came…read moreout. But their service and prices have been lagging behind. So with at Mobile now being one of the best carriers, offering data and texts around the world in 215 countries and Netflix all in the same plan, for the same price as AT&T, it was a no brainer. I met Johnny, my sales guy at this location. He walked me through the process of switching carriers from AT&T, closing that account and activating my new one. It took about 30 minutes total. Super simple. And so far, so good. Can't wait to go to all the other countries and no longer have to worry about picking up a SIM card when landing at the airports.

Came in here to upgrade my old iPhone to the latest. I was also changing my plan so it wasn't a…read moresimple upgrade. I had to change my plan first then I was eligible for a $900 trade in, which was pretty great. So it took two days, one to change the plan and then came back the next day when I was eligible. Yasmin, Matt, and Apple took care of me. The worked great at both taking care of me as well as other customers. It's a busy location and they don't take reservations and T-Mobile's back end is sloooow so I had plenty of time to watch them with other folks. Always polite and helpful, even with customers who came in a bit snitty because Tmo did them wrong. So five stars for the location and staff. Two stars for T-Mobile's back end.

Roy at EID's is a whiz! There were four problems with my newish TV. He solved all four in about…read more15 minutes. He has helped me in the past--and I have nothing but respect for his problem-solving abilities. He's a great resource!

Short story: we wanted to support a local business and buy a CD player here--a single disc unit. He…read moreinterrupted us several times because he kept mistakenly wanting to sell us something else--no, not a boombox, no, not a 5-disc player....We were finally able to get a word in to explain what we wanted. He gave us a great price for a unit that we could pick up at the end of the week. We pre-paid, they didn't seem to know how to use the credit card machine (hm), and we naively ignored these telltale signs... 10 weeks later, we still don't have our player. A couple of weeks ago, he gave my husband a dusty "loaner" unit, and it doesn't even work. All we want is our money back. We never, ever want to go there again, but unfortunately, we still have unfinished business to take care of.

Couldn't have had a better experience. Sean was extremely helpful and knowledgeable about my issue…read morewith my TV. He took care of it quicker than I could've ever imagined and the price was more than reasonable. Thanks Sean!

Excellent service! Sean was extremely knowledge and efficient,l. Highly recommended this business!read more