Sold an "Excellent" open-box TV that was incomplete, then made the problem mine I purchased an open-box Samsung 77" S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what most reasonable people would consider "Excellent." This wasn't a small missing accessory. The TV was materially incomplete and not as advertised. What made the experience much worse was what happened next. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told over and over to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that their support team acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned answer. I asked for escalation, asked for management, asked for a real resolution, and ultimately got nowhere. The chat was effectively ended without the issue being solved. When a store sells an open-box item in "Excellent" condition, the customer should be able to trust that it is complete and properly checked. That didn't happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service. I'm leaving this review because this situation should have been handled far better, and because I'd still like someone in management to step in and make this right. read more

This has been one of the most frustrating customer service experiences I've ever had. I needed to buy a TV with a digital audio port for my dad. I chatted with a Best Buy agent to confirm whether the Samsung U8000F had the port. He assured me twice that it did, so I ordered it. When the TV arrived, the port was missing. I contacted Best Buy immediately and asked for a pickup. I was told I had to bring it to the store myself, even though the mistake wasn't mine and I don't have the space in my car. After being put on hold, the agent said they could only arrange a pickup if I ordered a replacement TV. I agreed and ordered a Sony. I was also encouraged to apply for a Best Buy credit card for a discount, and I was told the discount would apply to the Sony order. None of that was true--no discount, no pickup scheduled. Another agent told me someone would come in two hours. No one showed up. When I called again, the next agent couldn't find any record of a pickup request. I asked for a return label so I could drop it off at FedEx, and I was told online orders must be returned in-store. At that point, I gave up and returned the TV myself. When the Sony arrived, it was clearly a returned item--messy packaging and shipped from a return center. I returned that one too. Every agent gave me different information, and none of it was accurate. This is not the first time I've had issues with Best Buy. Unfortunately, I can no longer trust their service. I would post no star if I could. read more

I have been going to the Best Buy on Mandela Parkway on and off for more than a decade. The store has changed a lot over the years. Before COVID, it was an easy five-star experience: well staffed, knowledgeable, and smooth. These days it is not quite as sharp as it used to be, but it is still a solid, useful electronics store. I bought my last monitor and keyboard here and both purchases worked out well. In each case I checked online for sales first, then went in so I could see the products in person. Having a physical place to look at gear and make returns is genuinely valuable. The sales staff I dealt with were friendly and clearly wanted to help. At the same time they came across a bit underprepared on the details. I would describe them as well meaning but not especially well informed. That can feel slightly annoying when you are trying to make a bigger purchase. For that reason, I strongly recommend doing your own research before heading in. Know what you want and know the current deals. The store is great for accessories and smaller items. For a desktop computer, I would be hesitant to rely on in store guidance alone. One bright spot: I got an excellent deal on a Lenovo laptop here, and again, it was nice to see it in person and have an easy return option if something went wrong. read more

Martin was absolutely amazing and helping my wife pick out a Printer for her office and for me to get some accessories that I needed thank you Martine for excellent superior customer service. read more

Best Buy - Jay - Computers Near Me - Oakland, California

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If you have plenty of money and absolutely no information technology prowess, consider signing up for Geek Squad service. I am not being sarcastic. This is not a support service, it is a shipping service. A task you could perform at home in around 50 minutes, it will take Geek Squad more than 3 days. These service plans are only useful when they replace your device outright. After paying an annual fee for the total protection plan and over $3,500 for a laptop computer, a clerk wearing a Geek Squad Polo suggested I reload windows, or he suggested they could do it for me. There was no offer to run a diagnostic to see if I had a hardware problem, and he obviously had absolutely no technical knowledge of the product they sold me. He blamed the problem on Windows 11. That might be the problem, but there was no mention about defective operating systems when I paid $3,500 for the laptop. As is the case with most amateurs, the first course of action is the nuclear option, wiping it all out and starting from scratch. While I'm sure some absolutely technologically illiterate folks have some satisfaction knowing they can drop their computer off for weeks at a time, if you have enough knowledge to control all delete and stop a task, you already exceeded the competency of the Geek Squad. Do it yourself and save yourself the money. And under no circumstances, sign up for the total protection. You can tell that the best buy Geek Squad folks even think it's a rip off. read more

My TV quit working out of the blue one day, and after all my troubleshooting efforts failed, I reached out to Best Buy to see if they offer TV repair, even though the TV was well past warranty. Turns out they do. They informed me a solely diagnostic appointment would cost $125, before any parts and repairs. This seemed high to me, but after contacting another shop to price-compare and getting a comparable quote, I called Best Buy back to schedule the diagnostic appointment. I was scheduled for an in-home appointment with technician Connor for a few days later. Connor from Geek Squad (part of Best Buy) arrived as scheduled, and was friendly and professional. He quickly diagnosed the problem with the TV, which was a broken backlight, and after doing a search, informed us the replacement part from Samsung is no longer available, and that our only option is to purchase a new TV. Fair enough, not his fault that we have become a throwaway society where nothing is built to last anymore. Connor then told us that since we paid $125 for what was essentially a 5-minute appointment, he would be happy to offer additional services included in that price. He told us if we purchased a new TV from Best Buy, he would pick it up from the Best Buy store, deliver it to our home, set it up, and haul away our old TV. He left his number and told us his offer would remain open for 90 days. Awesome! But here's where it goes south.... The very next week we went to Best Buy to check out new TVs, found one we were happy with, and purchased it. We explained to the salespeople about Connor's offer to pick up, deliver, and set up the TV, and they were incredibly perplexed, as if they had never heard of such an arrangement before. To simplify things, my partner decided he would pick up the TV himself another day (on the day of the purchase we had other things going on and couldn't lug around a TV in the back of our car all day). After my partner brought our new TV home a couple of days later, I texted Connor to tell him we had the new TV, and requested to set up a time for him to install it and take away the old one, per his offer. Two days later, Connor responded with a totally nonsensical message about how he couldn't fulfill the request, because he would have had to sell us the TV himself in our home in order to set it up. And that he would have to charge to haul away our old TV as a separate service. What? Neither of these things aligned with what he had told us before. And why would the new TV have to be ordered specifically through him, and from our home? Best Buy gets the sale either way, so what's the difference? Do Geek Squad employees get a commission for this? If so, this was never mentioned before. As far as hauling away the old TV, when we checked Best Buy's website, there was conflicting information about whether there is a fee at all, and how much it is. But regardless, Connor should have honored his offer to take away the old TV at no additional charge. The whole scenario was bizarre: the false assurances from Connor, as well as the disconnect with Best Buy. Were we just promised the bonus services to entice us to buy the TV from Best Buy, and then once we did, the offer was dropped? Whatever was behind it, I'm never ok with a lack of integrity. Be honest with your customers, and follow through on your promises. These are basics. Anything less diminishes your reputability as a business. read more

The Appliance Department at this store is wonderful! Ask for Max or Erick. They both know their appliances. They both helped me as I helped my mom with a remodel. They listened and were excellent at finding the best product for her needs. They also made sure we bought during a sale period and took advantage of all promotions. It was way cheaper then other places we looked. read more

Do not bother actually spending money at Best Buy. The stores are well laid out and you can go and look at items but if you want something, buy it from Amazon. I learned this the hard way. I went in a few weeks ago and picked up an item for $35 as a gift but when I showed it to the intended recipient it turned out.l they already had one, so I went to bring it back, with a receipt. They told me that the two week return window had closed so they could accept it for a store credit only, and that was pnly if I joined their loyalty program for $50 I pointed out that toward the end of the year Amazon has a three month return window so you can return things after Christmas when your recipient says "no thanks " Best Buy are a long long ways from "the customer is always right". I went because I like to see some brick and mortar stores but if they keep treating their customers like this, they'll just be bricks and mortar. read more

Best Buy is on my list of top tens stores of my 'Happy Places.' I just love the fact that all their stores are easy in and out off the main road and I am always greeted with a hello when I walk in. The layout of all the stores is pretty much the same making things easy to find when I'm on he road. The teams are also the same group of enthusiastic folks all here to make sure that you walk out with what you need. With no commissions paid here you never feel obligated to purchase from one person if you make multiple trips for an item. Our trip here today was for an IPAD. They always have an ample selection and supply of everything and this was the case here too. Since we were traveling, we purchased our products for pickup when we returned home. This worked out perfectly dealing with our home store in Westbury, Long Island. A very special shout out to Flora and Jess in Berkley, CA for all their great product support in computers, and Erick in Major Appliances for helping me select the correct Nespresso for home use. The team here is always fantastic! I loved the Best Buy reward's program. Best Buy always gives you great value on your all your purchases. KUDO's to an always great team at Best Buy! read more

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Stopped by briefly to pick up a few items and use up my birthday reward certificate. The associates I interacted with in the store were all very friendly, and the store is clean and well organized. The lines at the register were pretty long, but thankfully they had several registers open. Unfortunately, my cashier was a bit inexperienced and did not know how to process the promotional certificate from Best Buy. At first, he tried to suggest that it simply wouldn't work and there was nothing he could do. When pressed to ask for help, he solicited assistance from a nearby cashier as well as someone else who appeared to be a manager. Both of whom gave him verbal instructions and walked away before seeing the transaction processed. Leaving him still befuddled on how to process the payment. Eventually the manager lady came back and walked him through rather begrudgingly. I understand everyone is busy and trying to help other customers, but proper training would have helped both avoid this situation as well as expedite this transaction. Instead, what should have been a very quick checkout experience turned into a much longer and drawn-out ordeal. read more

Ordered online. When I went to pickup, they acknowledged my being there and STILL checked out others in line after me. So I left, and cancelling order. read more

Staff helped me with suggestions on a few gadgets and electronics items. There are lot of items on display if you want to try something.

I ordered online for pickup, and got email and text notifications when my items were ready for pickup. They have moved the store pickup section elsewhere so we spent 10 mins waiting in a customer service line which used to be where you go for pickup, only to be told we were waiting in the wrong place. Then I stood waiting for another 5 mins since no one was at the store pickup section and workers who were in the back or walking by that section did not do anything. There was no bell to ring to get help either. I was finally fortunate that an employee named Seetia came over and helped me out and that took less than 2 mins, so shout out to Seetia. read more

Best Buy is top of the heap in my opinion. Up until recently, I only purchased electronics. This review is for the stellar service I received when I purchased a new induction stove and exhaust hood. ERICK LINARES has set the bar very high for service and integrity. Erick is very knowledgeable about appliances. Not to mention customer focused. Including making sure your home is set up properly. In my case, the electricity service had to be upgraded. He handled the entire process effortlessly. I got a great price as the appliances that I got were on sale, too. Delivery and installation was excellent. When does that happen, today? Anyway, go see Erick for your appliance needs. I'm glad I did. read more

ELENA was horrible!!! she checked me out and she didn't know how to do shit. I'm not a rude person but i told her from the beginning, I just wanted to pay for my stuff and leave. She kept suggesting I update my account, I told her my account didn't need an update. Everything was current. She said the system is telling her to get my updated address and she didn't know how to update it She kept trying and trying and it got to a point where I had to be rude and say, I'm sorry but I really don't have time. I just want to pay for the phone case and leave. She proceeds to go on about how I should really update my account. I wanted to tell her, you should really get trained on how to check someone out. How the fuck did this simple transaction take 15-20 minutes for no reason at all. Suggesting to a customer to update something when in reality you don't even know how to do that. So maybe don't suggest, anything!!! For fuck sakes. Price was trash. lol but i just got the screen fixed. There was not a huge selection of phone cases for the iphone 15 pro max. Elena, I know you were trying to be nice but you really need a lot more training. Especially in customer service ‍ read more

Best Buy - Computers Near Me - Oakland, California

A cool place get to headphones. Also the video game selection is top notch. Younger people work at this location with a certain attitude. A chain of stores they have a lot of places. I saved money on a I mac here in the end of 2017! read more

Walked in and picked up a $1000+ device from pickup without being asked for my ID. Just gave them a name and phone number. I dnt think I'll be purchasing anything else from BestBuy. Too risky. read more

Been here a few times, and this place always has the laziest or disinterested employees. Not to mention, the surrounding area is very sketchy. Husband and I went to get him a new phone. Of course had to flag someone down because everything is locked up. The employee sent us to the mobile desk where we met Zak, who was glued to his phone. Zak offloaded us to Dustin who look stoned, or halfway into a coma. After telling Dustin what phone we wanted, he disappeared and Zak reappeared. The item we wanted wasn't available (per usual). I asked if we could order it, and Zak coldly told me "ya". Clearly he needed the sale. We ended up settling on something else. After finally paying, Zak slides the phone, smart watch, and accessories across the table to us. We just stared at him. LOL we had to ask for a bag after spending over $1000. Moral of the story - just order your stuff from Amazon or Costco. Also, we later saw Dustin roaming the cell phone area aimlessly. read more

I feel like Best Buy has upped their game. I haven't really stepped foot in an electronics store in years but a couple months ago I wanted to upgrade my laptop. My laptop has been getting slow lately so wanted to add some more RAM and when I looked online BestBuy, to my surprise, had the best prices (both eBay, Amazon and others were insanely overpriced...stupid tariffs). So I order for pickup online and within 15-20 minutes I get a notification that the order is ready. An hour later after work, I drop by and go to the pick up area and got my order. One of the easiest pickup experiences I have had with a major retailer. Since adding more RAM my laptop has been running smoothly, almost like new again lol. Then last month I needed a new Sata SSD for a new build. Same process, compared different online options and BestBuy once again had the best deals. Placed the order for pickup, and again within like 30 minutes got the "Ready" notification. I go to the store and the pickup process was quick and easy. I even took some extra time to browse the store. On both visits the staff were friendly and the store was clean and organized. I will keep coming back for more electronic supplies. read more

5 stars for being absolutely unsafe. I was struck by a supervisor, Seetia, driving a lift, while I was looking at products on the lower shelf. He hit me from behind. I had no idea why he was driving a lift so close to me. Supervisor Gill, came was called, he did not seem to take the safety issues seriously. No manager on duty, but was given this card. Stay away from here!! You could be seriously injured! read more

Best Buy - Card given to me by Supervisor Gill! - Computers Near Me - Oakland, California

Went in with my partner for a new laptop since her old one went south slowly over the last 6 months. So I will preface this as I used to sell computers, I used to build custom computers, I wrote tons of custom software and I used to work for freaking Intel. Back in the day I was pretty knowledgeable on the subject, today not so much. So given that, it was great to meet up with Cameron as a salesperson and chit chat about needs and what's out there. I was very surprised at how knowledgeable he was and his attentive but non-condesending attitude. He asked my partner all the right questions and sorted out the answers. Showed us her options and left us alone, which is perfect. I hate it when sales people hang over you like a vulture waiting for you to die in the desert. Bouncing between the 14 and the 16 inch screen size all off a sudden hit on the new Lenovo 15.3 inch with added features. Nice machine I'm sure will serve her for awhile. I liked it so much I am trying to justify buying one for me even though my Dell XPS 13 is only 8 years old and going strong.  As an added bonus I pulled up my Best Buy account while there, and the one-day-sales popped up, which included an air fryer for $25. I've wanted to try one but was always too cheap to spend any sizable dollars for one. For $25 I can give it a go. We also looked at Samsung washer-dryer sets which we may do real soon. I think my partner wants the Viking stove/oven first for $21,099, yes $21,099. Suprisingly great experience overall. read more

This is about Best Buy delivery service. I understand that things happen but I can't forgive lying. First the delivery was abruptly canceled. They don't actually tell you it's canceled -- they say the appointment has not been scheduled or you need to reschedule. It said both of those things in different places. When I called to find out what was going on, I got 2 different stories: the appliance was out of stock, then later the delivery driver was out ill. They rescheduled the delivery for 3 days later. Another schedule adjustment on our part to be here for delivery. Then I pick up my phone and see another message saying "Time to reschedule your appointment." While over on the website, my account still says delivery is scheduled for today. That is, until you click on the tracking and then it says "In-home appointment isn't scheduled yet." When I called to find out why this happened again, they said the items are out of stock. After so many different stories, I asked them to see what it said about why the first delivery was canceled. Here's where the lie comes in. I was told it said "Customer canceled delivery." What??? They are just lying. I have screenshots. It wouldn't be that bad if they hadn't sent out the haul away crew before cancelling the first delivery. And that part was weird. I've never had haul-away be a separate truck from the delivery. In fact, once they took the old washer and dryer, I was waiting for them to come back in with the new ones. After a while, I looked out the window and saw no truck. What? We have had to replace several appliances this year -- all from Best Buy -- and that didn't happen the other times. I canceled the order. Still waiting to hear if they'll refund the haul away fee. read more

I was sold a defective pc power supply. At attempting to exchange it for a working component I was informed that I would need to spend an extra $50 for the replacement. I had switch to exclusively shopping here for my computer needs in the hope that I could be supporting my local area. The people that work here are great. They have always been kind, knowledgeable, and patient with me. It is disgusting that BestBuy would put such a great team in this situation. I am cutting ties entirely with company. Between this, trying to guilt trip my husband in to credit card debt while conveniently not trying the same tactic with my pale self, having me run all over the bay for a product to not have it, and absolutely zero help from customer service with my online account I am done with Bestbuy. As I keep being told, "it's cheaper online." I will be following this advice. read more

We recently bought a new wall mounted television from Best Buy and had Total Tech installation. The guys who Best Buy sent out came out to install it were on-time, very professional and did a very good job. We were pleased with their work. The guys at the store who helped us when we bought the tv were very knowledgeable and helpful too. The only problem is that sometimes it is hard to find someone to help. It seems like Best Buy is cutting back on the number of employees that are on the floor at one time. But once we found someone to help us, we got everything we needed. The salesman seem very knowledgeable and helpful. If I have any suggestion, it would be for Best Buy to invest more in the sales folks that are on the floor so its easy to find someone to help. My 5 stars are for the installers, Oscar and Sergio. Unfortunately, I don't have the name of the salespeople. They get 5 stars too. Best Buy itself, I would give 3.5 stars. (unless you start providing more salespeople. read more

Came in at 12pm today and an employee on the floor was rude. He seemed annoyed I was asking for help & and was signaling with his hands for me to get to the point when I couldn't figure out the exact camera name. read more

These people and management are some of the F'ing worst.I would rater buy my electronic items of a regular Amazon account with 30 day delivery, than to set foot iin this store to make a purchase with my hard earned money. Some of the worst customer servie I have ever experienced. Lied about ready time on an online purchase for pick up. To make matters worst I finally make my pick of the items I ordered; on 1 of the pieces I get an empty F'ing box. The manager on duty at the time was notified by a sales representative to assit in solving my issue never showed up to offer a solution. Thank you Best Buy Emeryville. I was in the market of purchasing a home entertainment system: your poor customer service has left me with an option of taking my business to another retailer. Keep up the good work. You suck! read more

Came here looking for a ring camera 10 minutes ago . This guy called over another guy with shoulder length hair . He was knowledgeable and efficient! Very nice guy. Thanks! read more

I am shocked that I haven't written a review about this place before. Shocked, I tell you! I've been coming here since DVDs and BlueRay were a thing! Only once did I feel like the salespersoj wasn't a new bestie. Even then, service was still nice! I don't know how geeky I come off here on Yelp, but I am that girl. Bars are not where I hang out. This is where I hang out no matter where I'm living in the bay. Frankly, I've been a spetacle a few times over the years. Apparently I'm an amusing spectacle. Anyway, I've always gotten the products I've sought or craved. All the repairs I've needed happened or Ingot a replacement with a smile. Be nice and visit my favorite Best Buy! read more

TBH, staff friendly. However, integration with online portal is a joke - and a bad one. Avoid all BESTBUYs Save many hours of tears and frustration. read more

I don't remember the man's name who helped me with my camera stuff... he was maybe middle aged and maybe half asian but he was SO INCREDIBLY knowledgeable and helpful and took the time to show me how to use the things I was buying. I had also come here a couple years ago to buy a camera and whoever helped me then was also very very helpful and gave honest feedback on products. This place is always soooo busy but I would definitely come back here whenever I need camera help/gear. The employees seem to enjoy working there too. read more

I have gone to this Best Buy over the years & have always liked it very much, their team on the floor has always been very helpful & informative. I particularly appreciate their recycling of old, dead electronics when one purchases a new replacement (as I did a LG TV about 15 years ago - YAAS it is still going strong except for one button on the remote I use infrequently). Recently, I went online to purchase another item because 1) pricing was reasonable (c. $200 less than a comparable item w/out charging capability on Amazon) and 2) shipping was also free - my favorite type of shipping doncha know. However, since I made the purchase as a "guest," I couldn't get to the receipt online. So, I chatted (w/a super star agent) via the BestBuy site and finally found it in an email. However, while I was searching for the receipt online, I noticed the item price has dropped considerably! Therefore, I asked the chat agent about that drop in price so quickly my purchase. She immediately went into action per to BB's price matching policy, and I received a 22%+ refund on my purchase. I have never heard of Amazon doing anything remotely like this!!! (Even worse, Amazon has given me pushback on legitimate returns over the years, which is infuriating.) All in all, I highly recommend you check Best Buy either online or in-store before making an electronics purchase from anyone else (you know who I mean :-) read more

I purchased a monitor for my computer. Out of the box, there were dark lines on the screen. I immediately took it back no more than two hours later to Best Buy. They refused to exchange it, saying I had to call tech support. A brand new, unused monitor I had to ship to their tech support site. Most first rate businesses would have simply exchanged it. read more

I was in need of a new Laptop; I was approached by Namo. Who was very patient with me explaining the differences between a laptop and a tablet. After an hour in the store and a hiccup with my bank, Namo remained patient and helpful, I purchased the Surface Pro 11 and Microsoft home office. Thank you Namo for all the assistance with this purchase. I will be back as Christmas is just weeks away. I also want to give a shout out to every young man in that department, you all are very helpful and full of information. Much Appreciated read more

I placed an online order for Sony headphones and they were ready within the hour. The inside of the store was very clean and had a lot of variety. I would most likely come here again over going to an Office Depot. The value was a bit cheaper picking up in store vs shipping. read more

Best Buy - Order pickup! Easy as pie. - Computers Near Me - Oakland, California

I bought a 100" TV online from Best Buy Emeryville, it clearly said online that free installation was included. It even goes on to brag that its a $300 value. They call me the day of delivery to tell me they need to charge me because they stopped doing that. After you sold me the TV? These people are Janky may as well just use Amazon next time. read more

I was looking for a new TV and was helped by Antoine M. the LG specialist. He really took his time and explained every detail of every TV that I was interested in and helped me find and compare the features that I really wanted. His patience and experience was very appreciated overall he helped me decide on a 75 inch QNED EVO AI and he was absolutely correct this is the best TV I've had so far. Thank you Antoine! read more

Hopefully my DW from Best Buy is a good one. I can't tell because Dumb and Dumber who showed up to install it from the Geek Squad couldn't install it--it's hardwired. If you buy from Best Buy avoid "their" installation service, they aren't competent to install the appliances they are hired to install. read more

Nilmar Hernandez Was great with us and helped us through the whole process. Thank you!

I want to sincerely thank Namari for the smoothest and most positive experience. I love Best Buy for the prices, selection, and most of all for the knowledgeable people to ask for guidance. I was there to purchase a laptop for school and I knew what I needed it to do, but needed an expert to tell me which one would do it-there are so many laptops that are just for gaming or editing videos-I needed a simple one! Namari and I laughed together right from the beginning and it took about 1 min. for Namari to come up with the top options. And no pressure to buy extras but I feel it's smart to do the option with Geek Squad and BB support because I don't have an IT person at home. What if I had a question or a virus? So I got that and a beautiful HP laptop that I LOVE. I also got help with a small memory stick to transfer music from my old (2008) laptop. Everything works great and I can sleep, knowing if something went wrong I have help. Thanks, Namari for your kindness, expertise and patience. Highly recommend this Best Buy. read more

I have had such a delightful experience with Best Buy! I bought an espresso machine, and I returned it and purchased another one that better suited my needs. There was no issue! The customer service representative was very polite and there was no pushback on the refund. read more