I was not able to find three florescent bulb that needed to be replaced. The staff was willing to take the time to assist me in finding the correct items. The cost of the bulbs was excellent value but what I truly appreciated was the service provided. read more

Sorry I didn't have the five-star experience as others. I needed a pipe wrench and oxy-clean. I wanted to go here instead of Home Depot, give a smaller business. No one noticed me, spoke to me, the man making keys never looked at me and said "someone will be with you shortly." I waited almost ten minutes and no one said a word to me. The wrenches and almost everything else were locked up so I couldn't help myself. So I left. Went to Home Depot where I was able to grab the wrench I needed and everything else and out the door in 8 minutes. read more

One of the biggest Ace hardware stores I've seen with lots of items in stock. I recommend

What every hardware store should be. I have never been disappointed. The staff is insanely knowledgeable and very courteous. They somehow have any weird part or tool you need. Just ask. It's REALLY impressive. Seriously, do not waste your time going anywhere else!! They aren't overpriced like you get at a lot of stores. You definitely will not save any money by going on-line or to huge warehouse store, so don't bother. Come here first and get in on the secret! Shout out: Kent had helped my on my last visit. I had arrived shortly before closing Sunday, because I thought they were slightly open later. Very thorough and cheerfully made me a couple keys despite the time crunch. I felt very appreciated. Thank you. I've also been helped before by Patricia, who very knowledgeable and a joy. She is very impressive. I don't normally write reviews but this place has constantly impressed me so many times for years...you will not regret becoming their customer!! read more

Staff is always super helpful and friendly and there's never a long wait to get service. They also have the cutest dog (maybe belongs to an employee) and he's always there to assist. 10/10 service! read more

Markus Supply Ace Hardware - The most helpful employee! - Hardware Stores Near Me - Oakland, California

I don't live near this hardware store. It's a bit of a grind to drive to here. And there are other hardware stores closer to me. But no matter what I need, I aways take the time and make the effort to patronize this place. Brian is the man who has impressed me with his down home demeanor and helpful approach to treating customers. But, everyone I've met at this store are helpful and knowledgeable. And if you have some time on your hands even the customers can be fun to engage with. I've had some customers ask me if I worked there! Matt says if you need some help with solving a issue with a do it yourself project, take the time to check out this store. It's a cultural experience that will make your day better. read more

Incredibly helpful and kind staff when I wasn't sure what product was needed for my home upkeeping and affordable prices. Happy to support this local mom n pop hardware store! read more

public service announcement. Do not under any circumstances get your keys made or your car keys here made. I would recommend you don't come here at all because the people are very unhelpful and unkind and do not apologize. No matter what they do. I've had a very awful experience with the key made that didn't work for my car after spending $100 . I was locked out of my car because my key did not work and I was stranded for quite a while until someone could pick me up. Apparently, only Brian can deal with these keys . I returned immediately to Markus supply, but I kept catch him on a day off. One time he was sick. One time it was his regular day off and this time it was a Jewish holiday. I no longer live here so trying to get here has been a great hardship for me. I'm going to try to call him tomorrow and hope that this pain can be rectified. The manager that stands in for him and another employee were most unkind and unapologetic and unsympathetic to my plight, though I remained calm and kind and did not raise my voice. If I am pleased, I will amend my review. But I stand firm that you should not get your car keys made under any circumstance.!!!! read more

I have been shopping at Markus Supply for over twenty years. The owners leads the team to make the best customer service is always A1. If you have a special project they will have what you need. read more

I've been here a handful of times over the years to get house supplies. It's great to have a hardware store close to downtown, the staff are very helpful and friendly. I will be back! Glad to have options that aren't target or Amazon so go shop here so we can have a local hardware shop read more

Old school service, if they do not have it they will make it. I had a need for a very specific metric bolt, I failed miserably to find it myself, easily found a rep to help me, and I had exactly what I needed. Checkout was fast, but personable. I really lucked out, and I am glad I had this option just outside of downtown Oakland. read more

Great service! I called asking about a window screen replacement and they were able to do it the same day! Very honest and great workers. Fast service, as i was getting my window screen fixed i was browsing around the store and they have alot of things wether its for outdoors, fixing things around the house etc. read more

Markus Supply Ace Hardware - Fixed my screen - Hardware Stores Near Me - Oakland, California

Went to pick up some hot air duct tape and saw that they had a garden section. The store was pretty busy, I found Lisa in the back and she was so nice and helpful with finding the tape and giving me gardening tips. She was very patient and was super sweet and I appreciate her kindness. The cashier was also really sweet as well. read more

This is my neighborhood hardware store. It's really nice to have the convenience of being able to pick up supplies a couple blocks from my place. The customer service is always good. Prices are reasonable. Sometimes I wish they would stay open longer hours but can understand why they close at 5pm. I'd much rather support my local hardware store than the large stores that lack customer service. read more

Just a quick shout out to Calvin at Markus Ace Hardware. Thanks for being so quick and professional with rescreening my window screens. Will come back when I need some more. read more

I had the loveliest time getting my window screens fixed (not a sentence I expected to say) and I wish I had more projects around the house so I had an excuse to come back here more often! Lisa and Steven were both extremely helpful, friendly, and kind. They clearly love their job and it shows. I often feel lost or ignored at hardware stores, but not here! I felt immediately important and apart of the family. You all brightened my day, and I can't wait to come back! read more

This has been one of my favorite hardware stores, going back to the days when it was known as C. Markus Hardware decades ago. So when I read Matt W's review I went back to reread mine and to my surprise I couldn't find one. I had been back to Markus after it became an Ace affiliated store, but it's quite possible all my visits were before Yelp. I can't think of why/how my review would have disappeared otherwise. It's an amazing store w/ many rooms, one leading to the next, the staff unfailingly helpful. I can see it in my mind's eye, particularly the bathroom section, so it's possible we were there looking at cabinets and toilets when we remodeled our master bathroom in 2006. Our Toto toilet may very well have come from Markus. I love hardware stores like this and could spend hours if not days there! These days I go to Pastime in El Cerrito, Arlington Hardware in Kensington or, more rarely, Berkeley Hardware, all also affiliated w/ Ace. read more

Thank god for Mr. Kent, who copied my broken keys in minutes. Yes, I had only the teeth of the key left, and he performed his alchemy. "Clutch" does not begin to describe his exploits this day. In all seriousness, the man was super friendly and accommodating of my extenuating circumstances. All he needed was a cape because he saved the day! I would have been locked out of my apartment without his help! read more

Markus Supply Ace Hardware - Outside - Hardware Stores Near Me - Oakland, California

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We walked in with an especially challenging paint match request and Brian spent a lot of time to make sure we left happy customers. He was friendly, knowledgeable, and very patient with us. Everyone in the store was wearing their masks properly, and maintaining appropriate social distance, so we felt very comfortable during our visit. The location is convenient, parking is easy, there's a great selection of just about anything you'd need, and the service is stellar. Honestly, this store is a local gem. read more

Fantastic location, great customer service, and they had what I needed. came in for a replacement key for my Honda CRV. They could have charged me up to $180, but offered a much lower price alternative that met my needs. That is a sign of a trustworthy company. I've been in West Oakland for years, and somehow never stumbled onto this place. It's not a place that you would accidentally drive by, because it's slightly off the beaten path. Use Google and find this hardware store and you won't be disappointed. It's huge, and it's in an awesome old, historic looking building. read more

Super willing and helpful employees. I got a greeting moments after I walked in. Not even a minute later, another person asked me if I needed help finding anything. He helped me find it, and I was good to go in less than 5 minutes. That's what I call Customer Service. read more

I've been a home DIY customer for years, but decided to write this review after an exceptional service experience. The store is well organized and has all of the hardware essentials. Service is friendly. I prefer Markus Ace to Home Depot because I can park in front of the store, find what I am looking for, and be on my way faster than it takes to find a parking spot in the Home Depot lot. Today I was looking for very tiny machine screws to mount a computer hard drive. I had previously purchased a "screw kit" at a computer supply store in SF, but it turns out that none of the screws fit. I brought my hard drive in. Mario helped me find the right size screws. To call Mario a "people person" is an understatement. Here's the kicker: the screws were a tad too long. Mario offered to grind them down to the proper length while I waited! All this for a total purchase of less than $5. Customer for life! read more

The main reason I always go to this specific Ace Hardware is because the level or customer service they provide. They always have great attitudes and make sure your getting what you need for the job your working on. read more

I come here for parts. Happy 4th everybody! I'd go on about how fabulous it would be to re-imagine the sentiment of the Founders in a 21st century kind of way, how we collectively have the tools and the opportunity to make this fine country an even more amazing place ... But I won't. You know all this already. And it's a beautiful day. So relax in the shade, think happy thoughts. I'll go fetch us a couple more cold ones ... read more

Markus Supply Ace Hardware - Come and get you one. - Hardware Stores Near Me - Oakland, California

If you've ever checked online to see if your item was in stock at the store and then found that when you got there they were out of stock or have never even heard of the product you're looking for... that's just a normal experience at Marcus Supply. Just skip this place and go to College or Grand Ave. It's such a crapshoot if they're going to actually carry something that everyone else keeps in stock that I'm not taking the bate anymore. read more

Came here trying to help my friend make a copy of his key. The staff were so funny and entertained me while I waited. They were able to make multiple copies of the key in less than 5 minutes and costed only $10. Also told me that I can always get a refund/return if the keys didn't work out. read more

Poor service! I ask for anyone that have plumbing advice and they said the owner son and 2 other guys. When I asked both person they said they don't know anything about plumbing? I felt racially discriminated! I will never go there again. read more

Terrible customer service! I don't know the name of this women on the phone, but they terrible responding the calls, she don't understand a think what I was asking for, and I just was looking for Espoma potting mix, I repeat really 10 times what I'm looking for and after I spell every word, she put me on hold and just disappear... then another person pick up the phone and same story. It's really horrible service. I will never come here and don't recommend it. I have headache after talking to this people, such a time waster. Really horrible( very bad!! People like this don't suppose responding the calls. read more

If you're tired of the big box, home-improvement stores where staff tend to know very little about hardware or home improvement products, try Marcus Supply Ace Hardware. Customer service is excellent and the staff is very knowledgeable and very helpful. This business is a locally owned family business. If they don't have something in stock, they're very good about ordering what you need. In my experience ordered items arrive very quickly. read more

I got it in my head that the item I needed more than anything on Saturday was a laser measure/level with Bluetooth connectivity. I went to two local hardware stores and a big box store before resorting to Internet research. Markus Supply Ace Hardware was the only shop in the Bay Area with the item I was looking for! Keep up the good work, guys. read more

Ordered online and received a call 20 minutes later stating it was ready to pick up! Great service and super friendly upon arrival. I'll be back! Shop local! read more

Patricia was the best !!! 5 stars !!! Helped me with the screws on my scooter!!! Very knowledgeable!!! Thanks again Patricia, I will be back to do more shopping at this store!!! read more

The brown work gloves to be water resistant are shit. They don't protect your hand, do not buy. I purchased these and working with them and the materials I am working with are eating up my fingers. Do not buy read more

Three and half stars if I could: It's nice to have a local hardware store, and this one is convenient. It has some competent, courteous employees, some even friendly. It also has a curmudgeon or two--perhaps it's just timing... people are human. Some humans have no people skills. read more

Amazing customer service. Super friendly staff. Lots of parking. Really good prices. This place puts Home Depot to shame.

Love this place. It has all the basic household needs. We usually come here for tools accessories, light bulbs, keys made and home repair accessories. They actually have other stuff that I didn't know they have. Prices are fair and reasonable. Staff are all friendly and helpful. There's always parking available right in front or free street parking. There is a parking lot available but I never park there. read more

Avoid this Ace. Price gauging & exceptionally bad customer service. Wouldn't offer up basic info for my re-screening of door inquiry. Only responded with 'that guy isn't here today'. Finally got out of him that re-screening anything starts at $100. Yes, $100 to re-screen a single screen folks. Maybe the screen is made of a precious metal? Then he hung up on me as I was speaking. What a gem. read more

Not the most convenient Ace store for me, but on the Saturday I decided to start on a DIY drip irrigation project they were the closest one that had the kit in stock. There was only one kit when I got there, and I noticed that the box was open, but on a cursory glance inside it looked as if everything was there and wrapped, so I bought it. Only when I got home and started unpacking did it turn out that one packet of crucial parts was missing. I called back, described the parts that were missing, and they said they could get a new one here next Wednesday, but I really wanted to get started on the project, so Brian went looking and reported back that they had the individual parts or equivalents on hand. I went back, and we figured out exactly what I needed, and so they made good on the original purchase the same day. I could have saved 20 bucks on a $100 purchase by ordering the kit online from the place named after a big river, but I like supporting local retailers, and this kind of service is part of the reason. read more

Called to ask about machine screws 2 1/4" in length instead of the standard 2 or 2.5". Customer service guy was incredibly rude, wasn't listening, and interrupted three or four times to say "C'mon down today!" Then he hung up on me. Total opposite of what I was expecting when their website says they're happy to custom order parts... read more

Also odd, someone associated with or in contact with the owner of this store DMs me to say that what I observed was untrue.... Definitely never shopping here again! read more

Markus Supply Ace Hardware - Hardware Stores Near Me - Oakland, California