My Sub-Zero refrigerator was haunted, with the water and/or ice dispenser spontaneously spraying…read morewater or ice with no one even in the room! Sub-Zero/Wolf recommended Box Appliance, who came out on short notice. Their technician immediately diagnosed the problem (control board) and returned as soon as he could get the part. The technician was the best! He worked quickly and fixed the problem, with the most pleasant demeanor and disposition you could want. While he was here, he even resolved a quirk of my stove (the igniter would "click" for several minutes after the flame had lit) in a few seconds. They are great!

The technician, Rommel, is professional, very knowledgeable and efficient. He tried his best to see…read moreif the control panel on our beverage center can be fixed instead of replacing the part, but alas, it didnt work. Considering the unit is 14 yrs old, it should be expected.

Joselito was AMAZING! He came same day on short notice, and even called me back to setup an earlier…read moreappointment when i asked! He came in and diagnosed the FED/FTD error within 5 minutes, and then proceeded to fix it within 10 minutes, even coming up with his own makeshift parts to knock it out! Even a good deal of THAT time was spent explaining the fix to me after i asked a slew of questions about how in the world he was able to fix it so fast! THIS guy is the Truth! Call iTech if you want it done right and you want it done fast!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

Old Maytag Dishwasher QuietSeries 300 - water filling bottom and leaking out onto kitchen floors -…read moreclogged filter or drain? No easy access to filter so couldn't clean it myself without disassembling. Sam came out within a a couple hours, cleaned filter and hoses. Very fast & efficient. Price paid for standard servicing: $195.

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Roy delivered my refrigerator from APD in San Leandro, and the experience was handled…read moreprofessionally from start to finish. Great customer service! Roy was courteous, helpful, and made sure everything was delivered properly. Positive attitude! He had a friendly, respectful demeanor that made the interaction easy and straightforward.

The person who came to my home did not install the product/machine at all. He simply left the…read moreequipment behind and walked away without doing any work. What was even more disappointing was his extremely rude and disrespectful behavior in my home. I politely asked him to remove his shoes. In case he did not want to take them off, I even provided shoe covers for him. He refused those as well, saying, "My shoes are clean." This was my home, and I believe asking a service professional to remove their shoes or wear the shoe covers provided by the homeowner is a very reasonable request. His attitude was incredibly disrespectful and unprofessional. He did not even partially complete the job. He simply left the equipment there and walked out. As he was leaving, he sarcastically said, "If you like it, great, byeeeeee," as if the whole situation were a joke. I have never experienced this level of disrespect and lack of professionalism from someone coming into my home to provide a service. If a company cannot respect a customer's home or complete the job they were hired to do, I would strongly recommend looking elsewhere.

They are very knowledgeable. fair prices,and excellent work. I have had several appliances fixed by…read moreJeb's. Very trusting.

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

**Exceptional Service from Maria in the Paint Department**…read more I would like to recognize Maria at the San Leandro Home Depot for the outstanding assistance she provided during my visit. I was working on a home project and needed help selecting the correct paint and related supplies. Maria took the time to make sure I got exactly what I needed. She even spoke with the person I had on the phone to confirm the details so there would be no confusion. She also helped me find the right products for removing paint from cabinet hardware and other project materials. Throughout the process, Maria was knowledgeable, patient, professional, and genuinely invested in helping me complete my project successfully. Her guidance gave me confidence that I was purchasing the right products, and she made what could have been a stressful experience much easier. The level of care and attention she provided stood out and made a lasting impression. **Thank you, Maria, for your excellent customer service, patience, and expertise. Your willingness to take the time to help me throughout my project made a real difference, and I truly appreciate it. Home Depot is fortunate to have someone as dedicated and knowledgeable as you.** **A very grateful customer** Lady Cj

There's an associate by the name of Reggie that helped me today with some faucets that were on the…read moretop shelf over in the plumbing section. Yes I was going to use the ladder to get the faucets myself because I spoke to a couple of different associates and told them what I needed and they said I'll get somebody for you. Then I ran into Reggie as I was pushing the ladder over to the plumbing section and he stopped what he was doing to help me get the bathroom faucets. He was exceptionally good with customer service and very friendly. Reggie, you did a great job today. Thank you for your help.

Mark and Candus owe me a TON of money. When it was time to close my restaurant I trusted them with…read moremy equipment. Sadly they took everything and I never seen a dime. I am currently in a lawsuit with them. Beware!

Mark and Candus should not be allowed to practice business. They are unethical people who are…read morewilling to lie and cheat in order to make a few quick bucks. They sold us a freezer for $1500 which they claimed was tested and functioned properly. They offered a 30 day free parts and labor for any issues, to comfort our concerns about the functionality. After one day, the freezer stopped working. When I contacted the company, Mark was extremely aggressive and rude and blamed our company for causing the problem. He then proceeded to ignore all of our phone calls and emails thereafter. Mark is a very shady person and Candus seems like a willing sidekick to his awful practices. STAY AWAY FROM THESE SICKOS!

Wowwww.... So many selection here plus customer service was great!…read more Not many choices on bathroom vanity but if you see anything on their website, you can order here and they can deliver to the store or at your house! You can also make appointment with their designers to help design your dream space which I believe it's free of cost.

WOW, absolutely amazing team work.. POWER was out and they were taking orders at the door…read more If you're a san Leandro resident, this is definitely your location for tile, stone or flooring products. I'm ERICK your local handyman value if you ever need a local hand, i specialize in bathrooms mostly..

Absolutely 5-star service. The technicians who visited our home were among the most knowledgeable…read moreand professional I have encountered. I work with many repair companies, and I can confidently say that WM Appliances stands out for its commitment to thoroughly diagnosing and resolving problems rather than looking for reasons to blame the customer, installation, or other factors. Their team replaced critical parts and even provided sensors to monitor our malfunctioning refrigerator over several days to better understand the issue. That level of diligence and professionalism is rare. I could not have asked for better service and highly recommend WM Appliances.

Horrible horrible ..please don't waste your time and go with another company that doesn't have so…read moremany complaints about the same issues as I mention. I waited over a month to get one part for my freezer. I couldn't use a freezer for one month and they told me if could very possibly take over three month for them to take my over door and repair it. Imagine having no freezer and no over door in you kitchen for over three month. I had three appts...first one was supposed to by 8am and they showed up around 8 pm saying their car broke down. Imagine having to take the entire day off waiting for them. I waited for the entire four hours agin for the third appt, when they were finally coming to fix the freezer, and they never showed up!! Zero calls or notifications...they just had me waiting for nothing. . The next day they claimed it was another broken down car. I asked why no one contacted me and they didn't have a response. The broken down car seems to be their go-to excuse. I was beyond fruatrated and asked to speak with the company owner and the manager refused!!! I mean this is when an owner needs to step and and provide proper customer support after so many failed moves on their part. Now I will say that the two technicians who came (Fabio and another gentleman) and Flavio (I think that was his name from their phone service) where extremely polite and understanding. But the company is run very poorly unfortunately and they delay you for sooooo long. I'm beyond frustrated that I wasted so much time and have to start with a new company but it is worth it after the poor customer support. Refusing to allow me to speak to the owner was the final straw!!!

I want to compliment the store and all of the store employees. It's well organized and friendly and…read moreI never thought I would feel excited about taking a trip to a gardening store. On Saturday, March 11, I went to get some plant supplies and was met by a friendly face, Carlos. He politely asked me what I was in for and personally walked me to the first thing I asked about. While I was deliberating, I heard Carlos flow to another couple of customers and do the same. He was friendly and personable to each of us and sounded like he had already had return customers. For another couple of rounds, he returned to me and helped me find other items and answered my questions. I appreciate his knowledge and insight. I will myself be a returning customer thanks to Carlos and the vibe of the store itself. Thanks!

Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.