I have visited a couple of cabinet stores and at the end we decided to go with sincere. I wanted to say, one of the key reasons is the representative, Kailin Huang, who is extremely helpful that we truly appreciated. Our project is just a middle size kitchen in an 100 years old house, with an odd shape + unleveled ceiling. We went back and forth 6+ times (because we kept changing minds and also want to explore different ways and styles, etc), and Kailin is always patient with prompt responses to provide her valuable suggestions for us to consider. She is knowledgeable, thorough, patient, well organized, yet never let you feel pressure to purchase. We are grateful to have Kailin working with us. read more

Service is good and the sales order entry structure is OK. They can get busy. Cabinet quality at baseline is Ikea grade. Assembly service of cabinets is poor. Pretty poor job on installing hinges. Both doors fell of Lazy Susan cabinets within days and hardware installed was crooked and botched. It's not high end stuff on the lower grades so just be prepared to repair items as soon as you get them. The poor assembly compounds it. Overall I would have paid twice the amount for better cabinets - but that was my choice. I just has no idea the assembly was poor and the screws were far too small for the intended purpose. In assembly they swapped the hardware from one side of a lazy Susan to another and it was a bit of a hatchet job. We can fill and cover it up - just poor assembly and probably should have sent it back. It's not outward noticeable. The fix on the Lazy Susan cabinets is to install M8 x 2.5" tapered head machine screws with washers and nuts in place of the tiny wood screws (into the next cabinet wall), IF you butt up against another cabinet. However if it's an open end or up against a wall you will need to install a backer plate and trim - do this before you install the cabinet in that configuration as a preventive measure or you will probably be really dissatisfied. The problem with the original screws is they are too short to go through the hinge place space and bite into the cabinet. Bigger screws won't work and will only make a mess. They have countertops, sinks and such. I would just be mindful that items with articulating doors won't stand up even a few days of use. Overall it should all work fine, the QC, assembly and suitability are just items that have easy remedies. Just be prepared and expect a few problems. Really they should have a refit instruction notice. All that said the staff are nice enough, provide good design drawing services and certainly a lower cost higher volume seller. I'd use them again but would probably have a carpenter do the assembly. read more

Quality/Quantity - One of the larger home decorating companies in the Bay Area. Well, at least in the Oakland area. My wife used to come here often when remodeling our last place. Now she is looking for ideas for my daughter. They also offer free kitchen design by appointment. Atmosphere - Decent size location. Free parking; I believe they also have another lot for excess parking. Open 5 days a week from 8:30am to 5pm; closed Sunday and Monday. Service - Okay. Price - Reasonable prices. Owner Comment - Congrats on your success since 1988 with your 4 locations and still being family owned.. read more

See all

This place is definitely worth the trip to Oakland. Quality at a very affordable price. I saved thousands on a simple laundry room. read more

Sincere Home Decor - Kitchen & Bath Near Me - Oakland, California

We came in to check out cabinets and countertops for our ADU project, and we had a great experience. They have a huge selection of countertop materials, and Kailin was very knowledgeable and gave us a lot of helpful suggestions on choosing the right style and color for our project. The store manager also offered us a great package price when we ordered the cabinets and countertops together. read more

Sincere Home Decor - Kitchen & Bath Near Me - Oakland, California

We ordered flooring at a great price and it came earlier than expected! Everyone we interacted with was very professional and helpful. After two terrible experiences at other stores buying flooring (Home Depot and Lumber Liquidators), this was a breath of fresh air! read more

rude and unhelpful specially this guy lester is nice and helpful but this guy is not, totally waste of money read more

Sincere Home Decor - rude guy sold us wrong material instead of helping us they start arguing with us - Kitchen & Bath Near Me - Oakland, California

I purchased a set of cabinets from them for $7,000+ total (approximately $5,500 for the cabinets and $1,500 for assembly). I was told the cabinets would come assembled, but when I picked them up, they were only partially assembled. The cabinet doors were not installed, which felt unnecessary and like a lack of effort especially considering the assembly cost was over $1,500. After installation, I also discovered that one cabinet door was missing. Instead of resolving the issue, they (guy in the picture) required me to pay an additional $100+ for the missing door. Overall, this was disappointing given the total amount spent and the expectations that were set upfront. read more

Sincere Home Decor - Rude manager - Kitchen & Bath Near Me - Oakland, California

We were referring by contractor. The showroom is big and organized. We worked with Kailin on our project. She has been very helpful with design and answer the question promptly. We are happy with the result. read more

One stop wonder!! For any type of renovation. Ask for Kevin. He's so helpful and knowledgeable. Great at communicating and checking in on quality of materials once they've been shipped to you. I renovated my entire kitchen and the cabinets are well made. Love the large selection of color and design for them. read more

We've been purchasing from Sincere for 2 house remodels, an addition and an ADU and we've been quite satisfied with the quality, choices, and competitive price. Sarah was our designer for 3 of the kitchens we've re-designed and she was incredibly helpful and speedy -- made edits as we asked, provided additional valuable advice and suggestions, and always asked questions to double check the work. Always a great experience! read more

Came across them by HAPPY accident. We have been discussing remodeling our kitchen for so long. I spoke with a few other companies and it just didn't feel like a good fit. I had a very specific vision and Lester really made it happen. It's great to collaborate with someone who hears your requests and works with you to make it happen. The customer service is amazing. read more

Best place your on budget DiY projects with a good contractor to execute it. They have a wide range of kitchen counter tops and staff are very helpful as well. Don't skip their clearance section, they have Awesome deals there. read more

Super friendly team .The Employees were friendly and knowledgeable.came in for some countertops ,and left feeling great about our purchases " read more

We purchased 16 Liberty Cabinets in Gloss White Slab Fronts. Lester worked with us to design the exact kitchen we were looking for. He patiently answered our questions and offered many suggestions to create a workable plan. Over a few days we completed the design and ordered the cabinets. It took about 8-9 weeks for Diamond to make the cabinets and ship to the delivery company. The delivery service was excellent, showed up on time, was very careful with all the cabinets and placed them all into our empty garage. Diamond packages the cabinets really well and everything was in pristine condition with no issues. We installed the cabinets without any issues. A few things to remember to make sure your order gos through without issues: 1. Make sure you understand every piece that's on your order, where it goes and what's it for. Such as fill pieces, end pieces, toe kick, trim pieces, etc. 2. Frameless vs framed require different fill. 3. Make sure your measurements are correct. 4. Cabinets will need to be shimmed and level in order to fit together properly. 5. Take ownership of what you're ordering, don't assume the cabinet company or the designer can read minds. Lester Gomez, the designer and salesman, is an excellent resource and I highly recommend him and Sincere Home Decor for you kitchen cabinets. 5 Stars out of 5! read more

After shopping Home Depot, great designer but high prices on mainstream cabinets; and Granite Expo with a sleepy designer and okay-ish prices on cheap cabinets; we were so happy to find Sincere Kitchens. At the warehouse store we bought cabinets for the ADU that were nicer and cheaper than Granite Expo. And at the showroom we bought higher quality KraftMaid cabinets for about 25% less than Home Depot's price. Especially happy since money spent at Home Depot goes to support a most foul orange politician! read more

Karson was most helpful in designing our kitchen remodel, recommending options, and delivering everything we ordered on time. Highly recommended. read more

Great quality & expert help & give great service, there selection of options they have is always up to date for all my remolding projects over the past 20 yrs! read more

I recently stopped by the Sincere Pro Warehouse at 115 Market St, Oakland, CA 94607 and worked with Sarah Liang to generate a 3D model and pricing for my draft kitchen design. Working with Sarah was great! She was courteous and professional, and quickly generated a 3D model and some nice renderings and pricing for me to forward to my clients. I asked for a few quick edits to the renderings and she was able to provide those quickly as well. The pricing provided was also very competitive, costing less than a local competitor for the same overall cabinet order. I wanted to get an additional pricing for Kraftmaid cabinets, and Sarah referred me to David Lin at their Downtown Oakland showroom at 276 11th St. City: Oakland, CA, 94607. I stopped by to double check some of the color samples, and then David sent me the alternate pricing in Kraftmaid the next day, which was also highly competitive in pricing. It was a very easy and quick process to get some nice renderings and pricing for my kitchen design. A great service! read more

I'm super happy with my entire kitchen full of cabinets that Mario Espinoza helped me design. The process was simple and his skill and vision helped make my new kitchen an overwhelming success! Super pumped and the price was great too! read more

See all

This company has been a disaster to work with since the beginning. They initially sent over damaged kitchen cabinets and refused to take any responsibility for the damage. We had to then order new cabinets for our clients at our companies expense, and Sincere Home Decor again sent the incorrect cabinets and have failed to take responsibility yet again. They have terrible customer service, and its been a horrible experience working with them. read more

Doing some remodeling and wanted better stuff than Big box store HD. Went to Sincere and the people have always been helpful. We purchased Toto toilets, Toto Bidet/Washlet system, Flooring, Shower Tiles, Shower Doors, Shower Accents, Shower Inserts, etc... you pay and they load it up for you. read more

See all

I've been to both of Sincere's Oakland stores. The warehouse is huge, but the showrooms are modest in size. However, the showrooms are filled with several options and carry everything you need for all rooms in a house. It's especially nice to have such a great resource in Oakland, as opposed to having drive to San Francisco, Pleasanton, or Fremont for home supplies. Karen is the best and the entire staff is easy to work with! The small showroom makes it easy to find an employee to assist you. We were in and out in record time for a home supply store. I highly recommend Sincere. read more

Sincere Home Decor - Faucets - Kitchen & Bath Near Me - Oakland, California

Sincere Home Decor gave my contractor the wrong size side splash. They refused to compensate me for their mistake after I saw the installed side splash was short and contacted them. They asked me to return the wrong size one for an exchange - the cost of hiring someone to replace it would be more than the entire top! read more

Sincere Home Decor - Side splash is one inch short - Kitchen & Bath Near Me - Oakland, California

I had a rental house where the kitchen basically was gutted and redone. My son and I gave a budget for cabinets based on estimates from IKEA. Of course, the reality was that the cabinets from IKEA are made of particle board and would not hold up well. I'd had Sincere Home Decor's cabinets before and knew their cabinet bases were plywood and not particle board. Neo greeted and helped me come up with the appropriate sized cabinets, drew it up on the screen. Then she asked me what style did I want. After I told her it was for a rental, she knew exactly what would work. Her design and suggestions saved me over $1,000 from what it would have cost for a personal design. I feel that the cabinets are sturdy and well-built to withstand the brunt of renters. They were delivered right to my house door on two pallets covered in plastic. On inspection, there were no problems. After my contractors installed the cabinets, I called Sincere to schedule the granite counter top installation. The countertop installers were a father-son team who were very professional, neat and precise. They were the most pleasant installers I've worked with!!! I highly recommend Sincere's team for design, and countertop installation. I will definitely work with Sincere again! read more

See all

Not overpriced for kitchen remodels and excellent customer service. I worked with Kevin, a sales representative, over three dates to design custom cabinetry based on the measurements my contractor gave me. Over these three appointments, he made suggestions based on my kitchen dimensions ("no, that wouldn't really work there" and "have you thought about drawers here?"). On the day I was ready to purchase, I made the choice to bring my helicopter parents so they felt involved. Dad totally changed up the cabinet colors and designs on me, and Kevin handled it like a pro. (Dad had good suggestions, and I agreed for the record.) Everything arrived within six weeks; they had given me an estimate of 6-8 weeks. You sign a scary long contract that says you need to inspect everything within three days and report problems. That said, my contractor couldn't make that assessment for 10 days, when he had the availability to begin work. I went to Sincere, and Yan helped me get replacements for a couple of cabinet doors and facing for free. Kevin, who was out of the office that week, emailed to make sure everything went well and to see if I needed anything else. I really enjoyed the experience of working with them. The place is a little drafty, but they had more of a selection than Granite Expo and the service is a little kinder. NOTES: 1. I did not try returning anything, and they have an explicit no returns policy FYI. 2. They have are in a sketchy warehouse district of Oakland. I had no issues parking my car out here, but heads up. 3. Kevin also had good lunch recommendations for Chinatown. ;) read more

We just renovated our kitchen and ordered cabinets and countertop both through Sincere. Gabbie and Emrick were the most helpful. We visited many different vendors early on and Gabbie's advice was the most sincere, and ended up being all the correct ones for us. Their price is very good and their customer service is excellent. From design configurations, to sample/color selections, to ordering and scheduling, to dealing with unexpected supply chain issues, they were responsive and really helped us every step along the way. Gabbie even gave us great referrals and recommendations on other related products such as kitchen hood and ideas on appliances. We are very happy with how everything turned out. I would recommend them to anyone we know who wants to renovate their kitchen! read more

We are doing a kitchen remodel. This Sincere location was recommended by our contractor. Sincere has several product lines. Our contractor recommended I book an appointment with Kevin. We quickly migrated to the Diamond Liberty cabinet line. It is a quality product that has a shorter lead time then some lines. IMHO, the Diamond Liberty product exceeds Diamond Freedom quality that exists at box stores. Kevin is a pleasure to work with has been available to answer questions about our specific design often without having to open the design layout. I agree with the Oakland billboard that states Sincere is a quality no-pressure organization. Kevin works well many Sincere staff and vendors to make certain we are happy. If remodeling is in your plan I suggest you give Sincere an opportunity to serve you. read more

I loved working with Mario on my kitchen cabinets. This is the 2 nd time he's helped me and he made the experiences great!

Great prices for all your remodel needs. Mario helped me- he is friendly, knowledgeable and responsive. A big help with my project. Check out sincere! read more

I just finished my second remodeling with Sincere Home Decor in Santa Clara on another one of my rental properties. The reason I will go back again besides their products and pricing, is the people. My sales associate, Kathy Cox, was extremely knowledgable. I felt that she knew all the product lines plus the industry in general. She was always responsive to all my questions and concerns and really understands the way things work technically. My contractor, Salomon Chan, was excellent also!! He was originally referred to me by Bonnie on my first project and I am always impressed with his dependabilty and the quality of his work. The majority of my remodels were kitchens and bathrooms, and they came out beautiful!! Thank you both! PS.. everytime I called in, the staff made me feel that my call was important-you guys are great too. read more

We made an appointment to design our new kitchen, Mario helped us out showing us every option available while still being mindful of our budget. We planned everything out and he showed us a 3d image of what it will look like and we took the cabinets home same day! Excellent experience! Mario was awesome! read more

I remodeled my kitchen and got my cabinets from Sincere. The customer service at Sincere was outstanding! Mario helped me with my kitchen design and helped figure out some complicated issues. He pointed out some areas that might present problems and offered solutions. He offered excellent guidance on the products available and had suggestions. I changed my mind a couple of times and Mario was completely patient and helpful about changing my order. I can't say enough good things about Mario and Sincere. I ordered Diamond cabinets. They arrived on time and undamaged and they are beautiful! Plus, Sincere got me a great price. I wouldn't hesitate to recommend them. read more

Terrible store policies! Please read. I purchased two 9 ft countertops for a kitchen at the Oakland Market street warehouse. The salesperson offered installation which I thought could be convenient even though pricing was a little higher than I expected. I paid for everything upfront including the labor and materials. Nothing was picked up and the installers would deliver the day of installation which was in 3 weeks. After sleeping on my purchase for 7 days I changed my mind. I found a second option that could save me some money. I went back to the store for a return. Technically not returning anything as I never left with any materials with me. I found out there's a 25% fee/penalty for the labor that never was done! Just canceling on their calendar would cost me 25% of the original cost of labor. I would understand if it was a restocking fee but it was a 25% penalty for the labor that was scheduled 2 weeks later. I understand if it was within 48 hours but 25% is outrageous. This is an unfair and deceptive business practice in my opinion. I beg the manager and asked for an exception or reduction to maybe 10%. No consideration was given and just a cold exchange of minimal words with a lack of understanding and empathy. Sincere Home decor isn't so sincere. read more

Sincere Home Decor - Kitchen & Bath Near Me - Oakland, California

My family and I went to Sincere for our kitchen remodel. Mario helped us and he was amazingly helpful. He was super knowledgeable about all their products and gave us some good insight and opinions when we weren't sure of which direction to go in. Since a remodel is something that we regularly do, it was great to have an expert like Mario guide us through the process. He took a lot of time with us, was patient with us, and had a super pleasant and friendly demeanor. Mario deserves a raise! read more

Sorry, for not acknowledging earlier. This location is great. Exceptional customer service...have been helped by 4 employees...all exceptional!!!! They take the time to get the information needed. Have samples of material on display and quality material and reasonable prices. Highly recommend this location. Thank you Sharine read more

How did your team try to help? Your team actually did absolutely NOTHING to help so please explain!!! When Zan, your sales and design person admitted it was his error on the measurements on my cabinets, you guys took no responsibility. You stood by the fact we signed for the 8 foot measurements. We asked for a discount but was denied! For $25,000, this has been our headache with you guys. 1-We were charged full price for your error! 2- the first set of cabinets was shipped damaged (there were no damages on the shipping boxes) 3- you ship damaged items & refuse to cover the cost of labor to reinstall. Why is it the customers's responsibility to pay for labor when it is no fault of mine but of your poor quality cabinets. 4.- we've been dealing with this since October 2021. 5- the oven cabinet started cracking after 1 use and all you guys want to do is repaint the cabinet! Please tell me where and what have your team try to help with??? read more

See all

Well mannered during initial sales, but customer services deteriorates with follow ups. If anything wrong goes wrong, you're pretty much on the hook. Not helpful at all. Missing parts? They'll advise you for lazy workaround methods for installation or ask you to buy more spare parts later. Expect 0 helpful customer service after you've paid since they've got a strict no return policy on most stuff you buy there. You're on your own. Hard for layperson to know what you're getting, so I'd suggest only buy from them if you are an installer/contractor that knows what they're getting. read more

Sincere Home Decor - There should filler there. No one in their right mind will install crown molding with a gap that obvious. - Kitchen & Bath Near Me - Oakland, California

See all

First time at Sincere Home Decor. Mario was awesome and made some excellent suggestions to an existing rendering. He was very user friendly. Plus I didnt feel rushed or influenced to purchase the products on site. They were all very nice, by the way! read more

Perhaps Sincere Home Decor isn't that sincere. My dad has been a customer for at least 20 years for renovations across the Bay Area. We ordered two sets of kitchen cabinets and two granite countertops. We went to pick up the cabinets and the granite countertops a few months ago. After one trip with a set of kitchen cabinets, the employees loaded the countertops onto the truck. After loading the countertops, we decided to have our contractor for the countertops pick them up at a later date. We then had their employees load up the second set of cabinets and delivered to the site. I do not remember who we talked to inside but we told him we would only pick up the cabinets today and have someone else pick up the countertops at a later date. It has never been a problem before. My contractor tried picking up the countertops today. The employees took pictures of the countertops loaded onto the truck but not after. Their inventory even showed "two missing countertops." So we didn't get a refund or the product. I realize that I should have been more diligent a few months ago. I'm just disappointed. I'd advised being extra careful doing business here. read more