5-Star Review for Marti (and Alana!) at All Natural Stone As a Project Manager at Green Bay Modeling, I've worked with many showroom reps over the years, and All Natural Stone continues to stand out largely because of the amazing support I've received from both Marti and Alana. Before Marti became my main rep this past year, I had the pleasure of working with Alana, who was always helpful, responsive, and supportive throughout our early project phases. She consistently pointed me in the right direction, and I truly appreciated the foundation she helped me build with the showroom. In the past year, Marti has become my primary rep, and she has been an absolute game-changer for my workflow. She is hands down my favorite rep to work with. My clients love her, I love working with her, and she has a genuine gift for helping us bring beautiful projects together. Her design insight is sharp, her follow-through is impeccable, and she's incredibly proactive often anticipating needs before I even ask. Whether we're sourcing slabs, selecting tile, or coordinating details, Marti makes the entire process smooth, efficient, and enjoyable. Both Marti and Alana have contributed to my great experiences with All Natural Stone, but Marti's support this past year has truly elevated my projects and strengthened the trust my clients have in our selections. She's an exceptional rep, a reliable partner, and a joy to collaborate with. If you want a team that will treat your project with care, professionalism, and genuine enthusiasm, Marti and the entire ANS crew are unbeatable. read more

purchased $1000 of tile, only to be informed a week later that the tile was no longer available went in to store to select alternate options the following weekend, purchased an additional $7000 of tile with a quoted 2-3 week delivery time frame called store at 3 week mark after receiving no updates on delivery and was informed that newly purchased tile is actually 8-12 weeks backordered. it's now 5 weeks later, we've spent $8000, and we have no tile. unclear if or when the order will ever be fulfilled awful communication at best, outright scam at worst. needless to say, we'll never be working with this place again read more

All Natural Stone has a large variety of tiles and mosaics. They give discounts freely. Salespeople are experts and great artistic advisors. Cameron has a terrific aesthetic eye and great advice. When I couldn't decide on the final tile, he called all the advisors over and everyone weighed in. Very helpful. They have an alley where they store discontinued or sale tiles. Don't miss it. 50% off. One thing, though. Once you've decided, no returns (without fee). read more

All Natural Stone - This is an AI version of the future remodeled bathroom with tiles from ANS - Building Supplies Near Me - Berkeley, California

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This is about LEN I had an unpleasant experience with one of the warehouse workers during my recent visit. Instead of being helpful, the worker was dismissive and rude when I asked for assistance. As a customer, I expect at least basic courtesy and respect, but the way I was treated was unprofessional and left me with a very negative impression. I hope management takes this seriously because good customer service is just as important as the products or services being offered. read more

Amazing selection and variety of standard and unusual tile and stone, helpful service.

We visited multiple stores in the area for our kitchen renovation. Ended up purchasing about $10k of quartzite and zellige tile here. Shoutout to Tom, our salesperson! We love All Natural Stone and Tom, because of: 1. Knowledge and experience. The first time we came, Tom explained the differences between marble, quartz, porcelain, granite and quartzite. We initially thought we wanted quartz, because that's what all the home renovation shows use, but quickly learned that we love the durability and natural beauty of quartzite. 2. Selection. We visited 2 other speciality stone stores and 3 home renovation stores that sell stone and cabinets. Of these, All Natural had the best selection of quartzite. We did not find anything similar to what we purchased elsewhere. At another store, when I showed the salesperson our slabs, asking what they had with a similar look, they loved the slabs too and asked where I found them! 3. Service. Tom went above and beyond in helping us with a layout and in recommending stone fabricators. We needed to know for our project how many slabs we needed to buy so Tom did an initial layout for us. He also gave us a list of 3 recommended fabricators and we ended up using one of them. The slabs were also delivered to our fabricator for only $75. 4. Price. Honestly, I didn't compare slab prices prices, because I didn't find a comparable slab elsewhere. However, the zellige tile price was significantly lower than what I found online. read more

All Natural Stone - Quartzite slab - Building Supplies Near Me - Berkeley, California

I have always considered ANS to be a honorable and reputable shop and the added recommendation from my neighbor to seek Cameron's assistance didn't hurt either. But we recently purchased tile for our bathroom remodels and paid for 23 boxes of tile. We received a call that the shipment was in and TRIED to pick it up a week later only to discover AT THAT TIME that the order was missing 5 boxes! No explanation or apology given from ANS other than the clearly obvious "the supplier shorted us" but nothing concerning ANS inability to count properly and ensure the delivery was proper and complete. I'm guessing we will get the balance in time, but their laissez faire attitude took me back. I would have expected this from Home Depot...but not All Natural Stone. Do your jobs! read more

Amazing experience dealing with Adam at all Natural. My wife and I have never done tile before and exhausted every effort at every other tile place before learning about Adam at All Natural. To make a long story short. Adam took care of us like family from start to finish. He was a god-send for knowing exactly what we would like (both times) and when a problem arised (read more) he made sure we were taken care of like valued customers. Where he really earned his medals was when there was an error in communication and we had a snafu. He did everything in his power to make it right and went above and beyond. There are plenty of smooth talking salesman who are great on the frontend but when something goes wrong you find out who you're really dealing with on the backend. I don't even know anything about All Stone themselves. I just know Adam and I would recommend him to anyone I know or care about, especially after how he handled our issues and made everything even better than what we started with. Thanks again! read more

I was very pleased with my purchase from them. I got powder blue, cobalt blue and white tiles as well as a natural marble stone for the bathroom floors. They turned out beautiful,cleaned up well and are high quality tiles. I would purchase from this company again! read more

All Natural Stone - My kitchen I designed using all natural stone tiles - Building Supplies Near Me - Berkeley, California

I can't say enough good things about Adam Cedillo at All Natural Stone in Berkeley. He has an incredible designer's eye and a talent for creating standout results. His upbeat, confident demeanor and steady patience made the entire process seamless and enjoyable. Adam helped me design two bathrooms and my kitchen, and I couldn't be happier with how everything turned out. From the start, he had a clear sense of what would work best, yet he always took the time to help me explore options and make decisions I felt great about. What really sets Adam apart is his deep knowledge and attention to detail, from grout colors and Schluters to the wide range of tile styles. He has an unmatched ability to tie it all together with precision and style. If you're looking for someone with a sharp eye, a solid sense of vision, and an easygoing yet professional approach, Adam is your guy. I couldn't have asked for better support! read more

Years ago, 7 to be exact, we went a place called Import Tile where we got a lovely marble like porcelain tile for our bathroom floors. This store had a great selection on its smallish space, was busy and bustling with activity. Fast forward to a couple months ago and we were contemplating a refresh of our bathroom. We kept receipts of the original tile and discovered that Import Tile was no more. Aieee! A casualty of the pandemic?? So we went on the Quest for New Tile for a Bathroom Refresh. I always loved natural stone like marble or even limestone, but the upkeep in a shower application? No thanks. And so when we saw this place we said, "natural stone?" no thanks and skipped it. Ha. Now more details on the Quest: we have a bright, warm color that we thought our tile needed to match or somehow complement. And we had this cool mirror with colors on it... so matching was getting a little complicated. The current tile was white glossy 3x3. Totally generic. Straight out of central casting. Aged well (amazing grout), but we thought this was a chance to bring our bathroom into the 21st c. As the Quest resulted in nothing, we came here, and discovered that Import Tile was reincarnated into this great big, airy space, with hundreds of choices! Slabs! Porcelain! Italian! Oy.... How. To. Choose? But do not hesitate. Angel helped us: brought out sample 1 and sample 2. A little chit chat and reflection, and we ended up with sample 1 and We. Are. Thrilled. It's off white, so it doesn't compete but complements our colors; and it's got cool texture, sort of a slightly weathered painted brick. Quest completed. Next time we'll just go here. Full stop. read more

All Natural Stone - Off white always plays well with other colors. - Building Supplies Near Me - Berkeley, California

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Cameron is incredible!!!!!!! Love working him. So responsive and helpful. We're trying to find a specific material, and he has been great!!!!! read more

Super disappointed with recent service. I used them ~5 years ago and it was great. Multiple bad experiences recently and now we have to find a new tile shop. read more

All Natural Stone in Berkeley along with Robert the sales person are excellent. Great service, accommodating and quick delivery by this company allowed us to have a beautiful full bathroom renovation. Hands down what a great company and employee in Robert. Thank you, read more

We walked the show room, the warehouse and the side yards (the discounted tile areas). All Natural Stone has a lot of products to meet your every need. Let your imagination go... and they'll have it. The associates are helpful and not intrusive. Take a walk through and look at All Natural Stone's selections. It's worth your time to check these guys out. read more

Such a great tile store, with competitive prices, for sure! A few cons (lets get those out of the way): - They aren't open on Sundays, and very limited hours on Saturday. If you have that full time job, you are there Saturday with everybody else. - Some sales people were better than others, but to be expected. We ended up getting our floor tiles for a bathroom project there and wall tiles somewhere else, and while researching our other bathroom reno, we were going to do the exact same thing - wall tiles here, and floor tiles somewhere else. The floor tiles we did get were great, and I found them at home depot at a much higher price. Their return policy is great, giving you ample time to work around your contractor's schedule (although, there is a restocking fee). They also do usually have quite a big stock of inventory, which is great not having to special order things. They do ask for a deposit when taking samples home, but I get it. I'm sure a few people ruined it for all of us. Overall, with their friendly service, their pretty lengthy return policy, Import Tile is my first visit when looking for new tiles! read more

All Natural Stone - Tile from Import Tile. Hexatile in matte gris - Building Supplies Near Me - Berkeley, California

For those of you who are contemplating a remodel. There are so many challenges now with getting supplies on time the best advice I can offer is plan ahead and make appointments when you want help! So how does this apply to All Natural Stone. This is an awesome place with so much material from which to choose. They have very hard working staff with a special shout out to Billie with whom I have worked for many years. As some other reviewer stated she has laid tile and knows her stuff! I can't tell you how helpful it is to have someone like that in your hip pocket when doing design and getting a job to look fabulous! I have built two homes and remodeled several in the last 5 years and without ANS as a resource I don't think they would look as great. Since Covid it means you have to plan ahead and follow up -- people in the home products arena are really busy and things slip up - they are only human. Make an appointment don't expect to drop in and have help. There are other people who made appointments and they were there first... So be patient and you will get a great end product. See below for some images of the things that Billie and I came up with. read more

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Expert help choosing beautiful tile for my high end bathroom. The adviser sat down with me sketched out a plan and brought me samples based on what I showed her on Houzz and the feeling I wanted to go for. Other showrooms just have shades of tan and so blah. Once you walk in here you will really be wowed and inspired. Love them! And now my remodel is almost complete the tile looks amazing. read more

All Natural Stone - The floor to ceiling tile is epic, floors not in yet but this is amazing. - Building Supplies Near Me - Berkeley, California

This is our second bathroom redo and we loved working with the team here, we came back! Paolo helped create the vision for our small bathroom renovation and worked within our budget. Buying tile in-stock and checking ahead kept us on schedule w/contractors. The showroom is well organized and there are a diversity of options. (You need to check out their warehouse of stunning slabs of marble, onyx, stone, too)! Special shout out to Alana and Angel offering stellar customer service. read more

All Natural Stone - Sonoma Sky (aquamarine) Just Add Water (Glass tile) - Building Supplies Near Me - Berkeley, California

I needed to find the perfect field tile for a mosaic of handmade art tiles destined to be my kitchen backsplash. I told Angel what I had in mind and she steered me to the perfect solution. Thank you, Angel for suggesting an option I had not considered and for your warm and friendly support throughout the process. We are so happy with the finsihed product! read more

All Natural Stone - Building Supplies Near Me - Berkeley, California

I remodeled my kitchen and two bathrooms and added a new bathroom to my home, so I needed a lot of quartzite and tile! There are so many options, and design and making decisions that could last a lifetime are not my forte! Honestly I was dreading this part of the project. Lucky for me, the staff at All Natural are wonderful. We worked with Alana. She was so patient with me and showed me all the options based on vague ideas I had about what I wanted. She also helped me think about details like grout to make sure I would be happy about the final product. I ended up going with Sonoma and Crossville brands for all tile, and got three beautiful New Seed Pearl quartzite slabs. If you believe the adage that your true character comes out when things don't go as planned (I believe this!), then Alana has one of the best characters of anyone you'll meet. The tile for the backsplash in our kitchen was incorrectly ordered. I contacted Alana as soon as I realized the mistake and she instantly jumped into action. She acknowledged the error, promptly ordered the tile I wanted (at no charge to me), and kept me apprised of the status of the new tile. My only potential improvement suggestion for All Natural is that the pricing could be more transparent. I'm typically one who likes to compare all options based on price and quality to find the best value option. No prices are posted, so it would take a very long time to do this at All Natural. I still have no idea if I got a good value, but I do love what I got! I'll post photos once my contractor takes some professional shots. read more

This probably have been a five-star review, had the salesperson and All Natural Stone kept their original promise. Without going into too much detail, we were re-doing a master bathroom - and possibly another bathroom, and ordered enough floor and wall tile for both. The question we had when placing and purchasing the order was, if we decide to not move forward with the second bathroom, can we return the unused tile. The answer from the salesperson was an adamant yes, but there will be a re-stocking fee. Admittedly, I was only slightly involved in this whole transaction - BUT, I do remember that answer as well. As you can surmise, we decided to do just the one bathroom and when the job was finished, and had probably over $1,000 worth of materials left over All Natural Stone said no to a return. If we knew this would be the case, we certainly would have only purchased enough for the one bathroom - but hey, she got her bigger sale and I guess that's all that matters. We we told we could possibly donate it though, thanks ANS! For now, the leftovers just sit in my garage... read more

We were in a tough spot. Our general contractor had us use the Dublin All Natural Stone store where we got some bad advice on design (glass bars looked terrible on the wall), and the installation went woefully wrong. Glass tiles fell off the shower wall in two days, the installer didn't plumb the wall, used the wrong cement, and then ran out of tiles for the floor. We needed a skilled tile person to fix the glass mosaic section with a new install, and we needed fresh consultation for the Master bath design since we were not going to use the same designer (who decided to go to lunch 5 minutes before our last appointment in Dublin and showed up 45 minutes late). We went to the Berkeley All Natural Stone store and found Angel Lee. Angel had bright, fresh ideas. She had resources to recommend for 1) fixing the glass tile mosaic and 2) recommended several skilled tile artist options who could competently do the work for the master bath with walk-in closet. The Berkeley store has a whole different atmosphere than the Dublin location, it's open, great lighting, and they have Angel Lee. She wanted to understand what we wanted in our bathroom by actually seeing the space. She positively turned our project around, saved the first bathroom with her referrals to fix it, and the results are fabulous. She knew right away they had used the wrong cement type and wrong color cement for the glass tiles. She had keen color recommendations for the Master bath accent tiles, came up with a new design, and we have a beautiful master bath as a result. If you want help with design and solid tile selection recommendations, Angel Lee is a wonderful person to work with at the Berkeley All Natural Stone store. read more

we spent over $100,00. here. the saleswoman was great, until it wasn't. the samples didn't match the actual product. it was a discontinued product so, no refund. parts of our order was sent to another customer and parts of our products were sent to someone else. liners weren't ordered, quantity was not measured correctly. we got waaaay to much of some tile and not enough of others. end caps and liners weren't ordered. i was screamed at on the phone by the salesperson. i got CRAZY emails from her! run, don't walk! there are plenty of other tile stores in the bay area. never again!!!! read more

Lately, I keep hearing Vinnie, one of the radio hosts on KLLC 97.3, boosting All Natural Stone on the morning show. I am sure this celebrity client receives excellent treatment at ANS, but the last time I heard him do this, my patience ran out and I decided to Yelp about my mostly-not-great experiences with this outfit. I visited this store in early 2020 when I was planning to update my ancient vinyl kitchen floor. I wanted ceramic tile that looked like slate. The first time I came by, I was assisted by a really friendly, helpful Latinx woman--possibly Maricela? She helped me narrow down a few "candidates" and gave me samples to take home. Unfortunately, none of them quite fit the spec. When I came back to return the samples, Maricela was out to lunch and I was unsmilingly "greeted"--if you can call it that--by a middle-aged blond woman who sat at a desk near the entrance. Her whole vibe was, "What are you even doing here?" It was confusing after my positive experience with her much nicer colleague. There was a lot of strangeness about where I should set the samples down--it was so weird that she didn't just smile, thank me, and take them out of my hands. I walked out feeling that I had been quite poorly treated. I ended up buying the perfect tiles from Cal Tile Company in Alameda. I also have a peninsula in my kitchen which, for reasons I won't bore readers with, had a big, ugly gap next to the wall. A handy friend offered the great suggestion of covering the gap with a backsplash cut from the same material (Silestone recycled glass) as my countertops. All Natural Stone carries this product, so, despite the cold way I'd been treated during my previous visit, I returned to see if they could help me with this solution. The man I approached for help said that they wouldn't cut/sell anything less than a relatively large slab. This guy--who was far more interested in talking than listening, and had a vaguely condescending attitude--also said that that kind of backsplash was "out" these days, and tried to guide me toward several products that would have clashed hideously with my counters, and would not have worked for my purposes anyway. Strike Two did not improve the bad taste left in my mouth by his hostile blond co-worker. I will definitely not be returning when I update my bathrooms. I would suggest people go to Cal Tile Company in Alameda instead. They have a huge variety of tiles, and everyone there treated me with kindness and respect even though I'm not a well-known radio personality. read more

Seems my last review was taken down. Take your business elsewhere. This company will waste your time, overcharge you and treat you condescendingly If your not a designer. You'll have to micromanage every order as they are incompetent. And if you get a sales rep named Robert, wait for another rep. read more

All Natural Stone in Berkeley is a fun place to go and dream about your future kitchen. They have a great selection of stone slabs and a knowledgeable staff. I went with a granite- honed slab and they recommended: Mr. Francisco Morales, angelgranite@gmail.com. He installed my beautiful countertop slab and did an amazing job given the uneven nature of my walls. He was detailed with the finishes and patient with my many questions & concerns. A professional in every way. When I asked his advice on an older stone in my back cottage, he offered to re-seal it for me!! read more

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Went to go look at quartzite slabs for a kitchen remodel since I had been there before and knew they had amazing options. If you love interior design or looking at stones THIS place is heaven. If you only have time to look at one thing make sure to go look at the countless number of gorgeous slabs in the back, they will not disappoint. They have endless options which can be great if you have something specific in mind or bad because you'll want to include everything they have. The staff is very friendly, knowledgeable and helpful. During COVID you can book an appointment to have a member help you choose materials or you can go in without an appointment to browse around. If I had to remodel my whole house, I would hands down choose this place to pick every material. read more

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Angel saved my bathroom remodel! I showed her some inspo photos and told her a few details of what I was trying to achieve, in a minute, she came back with some tiles which was exactly what I was looking for! She's amazing! I recommend anyone who needs help with their tile selection to go see Angel! read more

Went to import tile yesterday in search of polished stone tile. Was excited to find a small selection and one I liked on sale...at least it said it was in sale. After talking with the salesman, Jerry, who confirmed the price as being on sale, we went to the front to make our purchase. It was only when we went to pay that we discovered that the price on the tile was the sale price and no additional sale was applied. When I inquired about the total, which was higher than expected, the employee helping us told me "we couldn't possibly sell it for that price, that's less than we paid to get it". Not sure how I was supposed to know that, I was only expecting what the tile said (see photo). Salesman Jerry walked by during the discussion but kept walking when he heard the interchange. This felt Like false advertising and I was terribly disappointed. We left without tile. read more

All Natural Stone - Building Supplies Near Me - Berkeley, California

Customer service has taken a nosedive. I previously had great service and assumed the same would happen this time while looking for tile to replace a bathroom floor. I called to make an appointment and was told to just walk in, so I did. Three times. Not a single person acknowledged me the first two times. I returned a third time and approached the counter as soon as I walked in and was told someone would be with me. A customer service rep walked by and asked what I was looking for. I said I needed some help picking tile for a bathroom floor. His reply: "You're probably going to want porcelain and that's pretty much all the large tiles here. So you just have to pick a color." And he walked away. I wandered around for 30 minutes. All Natural Stone is humungous and overwhelming. I noticed other reps there helping customers, suggesting tile, pulling samples. I was completely ignored. I eventually left because I realized that I want to be ignored I'll go to Home Depot for 1/10 of the price. read more

The extensive variety of tiles is impressive and even overwhelming. Angel Lee listen carefully to our needs, and efficiently provided us with great guidance on selecting combinations of tiles and grout we are very happy with. read more

I used to work with Import Tile years ago. It was generally a good experience each time. Prices were clear, you could get an idea of what you were looking at. They've since changed and not for the better. I was approached on the floor and shared that I had some questions about several tiles I was looking at. I was told that people generally need an appointment for help. I was pawned off on a man that made it clear that I wasn't important since he was already busy. I asked why the prices weren't on any of the tile displays and never got an answer. I shared my price point and he just pointed me towards a small room and told me to look there. If the owner cares, he was a round short and unfriendly man. I still needed help. I walked to the counter where a young lady explained that most all tile needed to be ordered and prices aren't displayed because they 'represent' tile creators and most everything has to be ordered. Before, they had stock and clear prices. What a waste of time. If you have patience and an unlimited budget- they have great stuff- otherwise, Floor and Decor has clear pricing and stock on hand. read more

Parking is an issue! But don't give up. Import Tile has some fantastic tiles at honestly reasonable prices. They can rival Lowe's or Home Depot in some cases. Don't pass them up just because they are a specialty shop and you think you can't afford them. Check them out. Excellent show room. Lots of choices. You might be pleasantly surprised. read more

Wonderful, helpful and professional. Best of all; most everything they have in their showroom they have IN STOCK, ready to be purchased. Due to work that needed to be done quickly, it was important to us that we could find a tile store that we could have a large variety of choice, but that we could also buy and carry home our choices on the same day. We were very impressed not only by the large selection, but that the staff was very knowledgeable and helpful. They made it easy to make both practical and aesthetic choices. Once we had everything decided and paid for, it was not more than 15 or 20 minutes that they had our order ready to be put into our car. Specifically, our project was buying all of the tiles needed to re-tile an entire shower. Our craftsman's schedule was such that we needed the tiles ASAP. We checked the box stores (Home Depot) and found an unorganized mess or drab choices mainly in white. IMPORT TILE, on the other hand had such an amazing variety of quality tiles, and we found ones that worked well with how the rest of the bathroom was already tiled. We recommend this business highly as East Bay residents. read more

All Natural Stone - Tiles we bought at Import Tiles in our home shower. - Building Supplies Near Me - Berkeley, California

Wow! The selection here is incredible! Robert was a great tour guide , marriage counselor and design consultant!! We have been looking all over for the perfect tile for our backsplash. I was becoming discouraged then we stepped into the All Natural Stone store and our tile search was over. Thank you Robert for making it a stress free and enjoyable experience. read more

Paolo helped us select stone for our kitchen project. He's knowledgeable and has a good eye. One thing we were disappointed by we bought two slabs there were from the same lot, but not book-matched. Our installer did a nice job, so it made for a bit of challenge on matching for wraps. They have a fantastic array of selections of tile as well! read more

I have had many positive experiences at All Natural Stone over the last few decades. This includes when this store used to be called Import Tile. I was recently helped by Cameron T. and Tom L. and they were both extremely helpful. I have purchased tile for my home and my residential rental property during this time, including floor tile, backsplash tile and countertop tile. The customer service here is excellent and the products are high quality. read more

Cameron and Steven both helped me with tile for a staircase. They were extremely helpful, informative, available, and provided good service. Thank you. read more

I love this store and the people....oh ya, and the tile. I bought tile for my remodel/addition and every person was super helpful, friendly, and shared their knowledge freely. I made several trips/appointments and primarily worked with Billie. She is absolutely phenomenal and helped me pick out tile, has awesome taste and is actually a tile layer herself so she can advise you from not only a design perspective, but also from the tile layer's which is very helpful. I owe her big time. Tile selection is huge, and it's all good, interesting stuff. I recommend making an appointment ahead of time if you're shopping as the reps can get booked up and they get pretty busy. I tell everyone about this store. read more