Now I understand why this shop has a bad review - your visiting experience can vary drastically depending on which rep you interact with. This is also a shout out to Lorraine; she was awesome and was very helpful with order return and a new replacement order. Sadly I can't say the same for everyone working there. The showroom itself is nice and spacious. Great for coming in for a stroll if you're already on 4th street. read more

Ordered a mail slot, got a lightbulb. they wouldn't ship mailslot under I returned lightbulb. Even then, had to call twice to make sure it was sent. Ordered a doorstop, didn't show and then o saw it was 2 months delayed, without notice. As a contractor, life is too short to deal with this company read more

I probably had the most bizarre and uncomfortable encounter with the general manager here. He did not make any sense, spoke like he was of high authority, and provided no useful information. He didn't really do anything either, and like played around with a display table while his team was literally struggling. It was just so weird and off-putting. A very odd person. read more

I'm surprised at the reviews. I had such a great experience at this store. I feel like their pulls and knobs are very well priced. They helped me a lot in the store and I'm so happy with my selection. read more

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Customer service reached out and resolve my issue timely. Basically my item was out of stock and whoever packed it just decided to ship it anyway. Glad they gave me a refund without any issues read more

I am so mad! I got a $3k modular shelving unit that came with the wrong instructions, so the contractor has to pull the whole thing down and patch/paint my wall with texture and put it all up again. I called customer service to complain (and advise them they also have the wrong instructions on the website) as it's now going to cost me double to put up the freaking shelves! I feel like I should be compensated for the extra $400 I'm spending to fix their mistake. At the very least, they could've offered me store credit. I mean, the wrong instructions in TWO places?!? WTH? read more

Rejuvenation - The configuration I ordered should be two bays of 36". The instructions had one 36" and one 24". - Lighting Fixtures & Equipment Near Me - Berkeley, California

Lorraine was fantastic to work with. Since I had time on my project tomeline, she suggested I wait to see if free shipping would be offered during an upcoming holiday. Unfortunately there was no discount so we proceeded with the order . Then I noticed a week or two later there was free shipping site wide and she made sure I got credit for my shipping charge . I will definitely shop rejuvenation again! read more

Instead of a small light fixture, I was sent an incorrect very large chandelier that came in two boxes. The customer service rep (April 23 at 3:07 ET) was very rude asking me "how do you know it is the wrong light?". She then requested I return two huge boxes which won't fit in my car to the local postal carrier...how can I do that? I asked that they arrange a pick up service...she hung up on me and continued to do so each time I called. I am always nice to customer service - she just didn't want to have to deal with a wrong order and return. This country has gone to the birds. read more

Poor return policies and horrible customer service. Unfortunately if you're stuck with a bad product you've lost your money.

Lorraine from the Berkeley showroom is an absolute pleasure to work with. She's kind, intelligent, and incredibly thoughtful, with outstanding product knowledge. She truly bridges the gap between the showroom, designer, and client, making the entire process seamless. She's a strong team player who gets things done efficiently and makes everyone's job easier--which is truly priceless. We are so thankful that we get to work with her! -Kayla and Lindsay read more

Worst experience ever buying furniture. After spending 3K for a recliner they charged me $280 for "white glove" delivery. I was told the item needed assembling and this was mandatory. They brought the item to my home, The item came assembled from factory, no assembly needed. Asked for a refund of the"white glove" charge. Denied. Ask for a return, they processed the return, but not the "white glove" fee. Be aware, the mislead potential buyers. read more

I ordered the wrong size shades to fit our pendant lights, and Will was so helpful. He processed the return and showed me which shades would fit in the colors I liked. He even involved my 8YO son in the process! read more

I have been working with Lorraine, our Rejuvenation designer, for almost a year now on a new build. She has been instrumental in helping me organize my design ideas, offering lots of great product suggestions and recommendations on sizing. I have worked with designers from other retail stores, and this experience was top notch. I trust her design sense and she's always patient and willing to help. We are very pleased with our Rejuvenation purchases (hardware, lighting, mirror, mailbox, house numbers, etc). We are near the end of our project, but I still find myself looking at the Rejuvenation website to see what's new! read more

Just placed an order and am experiencing instant buyers remorse after see the confirmation email and corresponding line items. My bad for not paying more attention. "Shipping and processing" is 10% of the total price - exactly. Then there is also a "shipping tax". What? Has anyone ever heard of a "shipping tax"??? I haven't. There is also no online method to cancel the order immediately and no email. I have to call customer service when they open. Wish me luck because, based on some of the other reviews here, I'm going to need it. read more

Rejuvenation - Total cost breakdown - Lighting Fixtures & Equipment Near Me - Berkeley, California

Three years ago, I did a Kitchen remodel and spent the money on what I thought was top tier hardware that would last a lifetime. There was obviously a manufacturing defect because half of the pulls looked great and about half had the patina come off and looked horrible (even in the same location in the kitchen. See pics). I contacted RH looking for them to replace the defective pulls. I sent videos and pictures. After multiple follow up, I was told by a non-responsive customer service team that they would not replace these items, but graciously offer me a 10% discount on my next purchase. The 30-day warranty had expired, and in my opinion, hardware should last as long as the kitchen. Horrible experience and RH does not back up their product even when there are obvious quality issues. I spent over 2K on this hardware. Spend your money with companies that will back their products. I have spent thousands of dollars with them and their sister companies. No more. @rejuvenation read more

Rejuvenation - Mission Drawer Pull Aged Brass. Inconsistent quality - Lighting Fixtures & Equipment Near Me - Berkeley, California

I love this store! Will and Chris both gave 5-star customer service helping me find the perfect lighting for my home. Their professionalism, design style and overall friendliness made this shopping experience fun. Thanks so much and hope to be back soon. read more

I've recently visited Rejuvination's 4th Street, Berkeley location and found not only the perfect light fixtures for my latest renovation project in the Wine Country, but gorgeous cabinet hardware as well! The quality craftsmanship & beauty of these items were what you'd expect from Williams Sonoma. The staff were engaging, professional and knowledgable. I recommend chatting with Will, Chris or Bett - they were all wonderful to work with and we even had a few laughs along the way of getting exactly what I needed to complete my project. I can't recommend Rejuvination or these retail warriors enough!! Tamara S - Realtor/Designer read more

Poor customer service. High-priced product that fails to endure, and they do not uphold their quality commitments. I have half a kitchen with messed up hardware caused by their manufacturing flaw, with no support from customer service. I wouldn't suggest Rejuvenation unless you have time to spare and are willing to face nothing but frustrations. read more

I ordered online a set of floating shelves, 6 weeks ago. During installation we discovered it was missing the locking screw hardware, leaving the heavy shelf free to slide out. I called, and was assured the missing hardware would be mailed to me. No screws were received, after 2 weeks. I contacted them, and was told though they didn't have the needed screws, they would send out a complete new shelf set. I could use the hardware from that to finish installation to make shelves stable and safe, and return the rest of the contents (probably why I received shelves without hardware in the first place.) But, 2 weeks later still no hardware or shelves received. After 6 weeks of emails and a call to the customer service line, the customer service 'supervisor' was not helpful. She said my only 2 options were to remove the partially installed shelves (requiring further costly repair and painting of the wall) to mail them back for a refund, or accept a 20% "keep as is" credit. No hardware replacement offered. No concern regarding the unsafe product mailed to me. A 20% credit as if they had a small scratch- not unusable. They would not provide the name or number of any person in the company to discuss my concerns regarding the unsafe shelves. I do not recommend this company. They address quality and safety concerns with a script, that is repeated, without concern for customer safety of satisfaction. read more

Lorraine was an absolute pleasure to work with. She was professional, kind, responsive, and incredibly helpful throughout the entire process--from samples and returns to finalizing large purchases. She made what can be an overwhelming experience feel easy and seamless. Highly recommend! read more

I worked with Will today via a phone design consultation for lighting. I had a great experience. I emailed him pictures of my dining room and told him which pendant light I was considering. He worked with me to ensure that the light I purchased was what I envisioned for the room. I cant wait to receive it! read more

Shipping costs are ridiculous and not refundable! I ordered two wall lights at the Berkeley store. They charged me $75 for shipping. The Assistant Manager, Chris, told me that if I returned the lights, I could get the shipping fee returned if I "insisted." Well, I did return the lights, because they didn't work for me, but I am unable to get my shipping refunded. I talked to Chris, who apologized profusely, and he gave me a number to call and ask for an "appeasement on shipping." I just called that number and the customer service representative said they would not refund the shipping. $75 shipping? Who does business like that? read more

Great customer service and beautiful store. Will was very helpful--we're very excited for our new fixtures to arrive. He helped us pick out the perfect lights! read more

On July 12, 2025, I bought a fireplace grate for $529 (not including shipping and taxes). It was supposed to arrive by July 23. it is now August 19. I have called customer support 4 times since August 2, and they just keep telling me it's the vendor and they have no insight. Even asking for a refund, they said they would have to fill out a form and submit a request to the vendor and get it approved. So, if you would like to be out hundreds of dollars, not get your product, have customer service tell you there's nothing they can do because it's the vendor, and eventually just have to report fraud on your credit card, then this fireplace grate from rejuvenation is for you! read more

The worst quality and customer service. We spent thousands of dollars on their garbage products. What a mistake. Outdoor light fixtures, coating peeling just after a year. Called customer service, they not only said nothing we can for you, they stated outdoor fixture should not be exposed to rain. What?!?! FYI: The fixtures are covered by overhang and have never got wet! read more

It was a long-time dream of mine to use Rejuvenation lighting in my home, but when the opportunity finally came around I was quickly overwhelmed by all the choices! Therefore, I feel so lucky I got paired up with Alex Lopez from the Berkeley showroom for free design support. Alex was incredibly warm, professional, and has amazing taste. We dived in together and built a whole plan based on a few signature pieces I loved and a vibe I was going for, and he provided great customer service when it came time to place my order. Thank you, Alex! (I recommend anyone to check out their free design services if you are planning a substantial order and want a point-of-contact.) read more

Although I haven't received my custom counter stools yet - I am really impressed by the service and products at Rejuvenation in Berkeley. I debated whether to order online or in the store. I placed a call to the store and spoke with Kelsy N. - she was such a tremendous help - answered all my questions effortlessly and professionally all with a tone of friendliness. She even had additional information that I hadn't thought about. When I stopped in the next day - I was greeted immediately upon entering the store by Kelsy. She had the sample all ready for me and helped me finalize the process of ordering the furniture. The other store associates were also very friendly and helpful. I did order some items on line as they were only available online with a sale price. I'm very happy with those items. This is a great resource for furniture, lighting, hardware & fixtures, rugs and more. I feel the quality and service is much higher than their sister stores (Pottery Barn, etc) read more

I bought a lamp and the switch didn't work. I called and spoke with Will. It was the most pleasant experience with a sales professional that I have had in a long time. Will took care of the problem, got me a replacement and then carried it to my car. Excellent service Will! read more

MAJOR BUYERS REMORSE: Let my $800 mistake be a lesson to all--take a sec to research the items you are interested in. I am building a house and my designer found items on Rejuvenation.com I liked. I will take full accountability in that I should've dug deeper into the 24" fireclay utility sink I purchased for $1789. Had I done a quick Google search, I would have seen that the IDENTICAL sink (same name, dimensions, place of origin, etc) could be purchased for as low as $1199 with no tax and free shipping. Rejuvenation charges 10% shipping regardless of the item's weight, which for a 68 lb sink seem palatable, but I almost made an even bigger mistake in purchasing their Davoli burnished brass kitchen faucet & hot water dispenser that, with shipping, put the total purchase price over $5,000. Found the IDENTICAL faucet (California Faucet Davoli) for hundreds less and free shipping through my local design center. Rejuvenation is just a ripoff reseller when I naively thought their items were unique to them. Will return to their website for design inspo only. read more

I've been meaning to write this review for a while now. I went into the store to buy some light fixtures for my bathroom, this kind man named William (he gave me his business card) helped me out, he gave me excellent recommendations, he was very attentive and helpful. I love buying my home improvements things from here!! Will definitely be back! read more

We ordered a simple drapery rod set. And it is arriving with 5 different packages spread over 2 months. Such a wasteful way of shipping. No info when we bought it that it was out of stock. We pay $250 for it. Very disappointed in this company. Probably the last time we will order from them. read more

I had the greatest customer service experience I may have ever had--friendly, considerate, PATIENT, and fulfilled all the needs and complicated asks I had to rectify a number of mistakes and quality issues when I ordered through Rejuvenations' website. So SO glad I was directed to call this brick-and-mortar store and happened upon talking with Will L. He was an absolute joy (and hero!) and makes me wish I could shop that store but alas ... I live in Connecticut! If I ever happen upon Berkeley in my travels I will stop in to thank him for helping make my kitchen next level with the hardware it needed to do so! read more

Updating your kitchen can be overwhelming, but if you are looking for excellent help in selecting lights, go directly to Rejuvenation on 4th and ask for Will. He was so knowledgeable and thought outside of the box, going out of his way to get us what we wanted and needed, gave excellent advice and feedback that helped us make decisions and purchase all we needed that day. The lights are stunning; highly recommend seeing them in person rather than just ordering from the catalog, and ask for Will. read more

We have been shopping for a couch for along time and we finally found what we liked on Rejuvenation website. We went to the Berkeley store to look at it in person. Jackie (Jacqueline Shute) was so helpful. She helped us look through the store and choose fabric type & color. She made the process so easy. We ended up ordering 2 chairs and a couch. It's not here yet but will be delivered soon enough. This is a shout out to Jackie who is a gem! read more

Bait and Switch. Do NOT buy furniture from rejuvenation. They are unreliable. They'll tell you one thing over the phone, but it'll absolute turn out to be falsehood. Untrustworthy. read more

I had an incredible experience working with Will and cannot recommend him highly enough! We ordered drapery rods that worked out wonderfully and are very high quality along with numbers for the front of our house. I will definitely purchase from Rejuvenation again and ask to work with Will on any of my upcoming design projects! read more

They have incredible lights and a wide range of everything from lightbulbs to chairs. I have multiple light fixtures in my home from here. Also the costumer service is incredible! In store, sam helped me fine the perfect lightbulbs, and at home I call them and they always help me fix my problems (which rarely accrue) I highly recommend coming here! read more

Very poor customer service. We walked in and there were no other customers but 3 employees and none bothered to greet us let alone say hello. The temperature of the store was also like a sauna so perhaps they wanted to keep customers from staying there. read more

Based on terrible reviews regarding customer service at Rejuvenation's Berkeley location, I almost didn't call them to see if they had the lamps I was looking for in stock. But I figured, what the heck, I'll FAFO myself. Whatever happens, I'll write a review on Yelp. Well, here ya go... A sales associate named Kayleen answered the phone. She was warm, well-spoken, and extremely helpful. She went to the back to search for both lamps while she put me on hold. End of story--I bought two lamps for my bedroom and was very happy with the customer service I received. Hat tip to Kayleen! I think the bad reviews say more about the people of (or near) Berkeley than they do the sales associates at Rejuvenation. Makes me feel sorry for them, what they must have to endure. read more

Was in there today with my wife and we were ignored by the 3 sales people. Not a hello or a can we help you find anything. They were just sitting there talking to themselves about their personal lives. Apparently this is common as the last time we were there it was the same thing. Terrible customer service for such an expensive store read more