Interestingly enough, I was so impressed with my CasaOne online shopping experience, I had already referred to CasaOne, my son, who also moved into a new home. His delivery was the day before mine, and I was delighted & hopeful that my experience from ordering through delivery would be as excellent as his was. My experience was!!! First, I come from a family of designers, and I live in SF, which is a city with many furnishing options. The experience of shopping on the CasaOne site, with all of the options & design resources, and their pricing structure, is an excellent one. I wanted a look that was all me, and I got it at CasaOne. My order was more than 25 items, and it was processed efficiently. 2 items were not available, and I was promptly notified. The day before & day of delivery experience is truly amazing. I have had a lot of incoming items for my new home, the CasaOne experience was the singular best of all of them to date. My white glove delivery Team took amazing care of me. Their assembly was seriously world-class; because of their assembly skill & attention to detail, they made the furniture look truly high-end. The delivery/installation Team were ultra careful about moving the furniture in, and ultra careful in placing it. They also did an exhaustive walk-through, looking at every inch of everything--they found a small imperfection that I had not. Out of 26 pieces total, only 2 had some minor issues, and I am certain these will be resolved. I am someone who lets the frustrations & imperfections of life move by...but I always try to be the person who recognizes superlative & cost efficient options for living, as well as superior work-ethic & execution. Everyone we know who has furnishing needs will hear about this CasaOne experience! Oh and btw, I have already ordered 6 more items! read more

I rented furniture for my apartment and it was an okay experience. What was great was their selection of furniture, as I had a tiny place and needed smaller furniture. Delivery was on time and efficient, but there was a moment of drama in the beginning when they were realizing that it was a sixth floor apartment with no elevator and they were calling their ops people to ask if they really needed to go through with it. (I only had 12-15 pieces, mostly small, for a studio apartment). I had clearly stated this when I filled out the forms and put in a special note about it, so it was awful to have them arrive and be faced with not having a bed to sleep on that night. They sorted it out and delivered as expected. What also wasn't great was that I signed up for the flex plan to be able exchange pieces whenever, and this went fine the first time, but second time I did this, they informed me that they had pivoted their business to doing only staging homes and selling furniture. There were also some email exchanges with their ops/support team that just required a bunch more arguing than I would have preferred. They did give me refunds on the flex plan, but now I'm stuck with furniture that I wanted to exchange for other pieces, but no way to do it. When my contract is over, I intend to return all this furniture. read more

I ordered the "Flynn Mid Century Modern 4 Drawer Multifunction Chest w/Pull Out Tray Acorn". The item arrived on time with no issues. Upon inspection of the dresser, I found that the drawers do not close square. Meaning, one side of the drawer sticks out farther than the other when closed. I also found the miter joints to be unacceptable. Casaone customer service has ignored my request to return the item. They have ignored the issue of the poor miter joints and suggested they ship me new rails to correct the drawers not squaring up. I've attached pictures of the issues. Judge for yourself if this item should be returned. read more

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I discovered this site by chance. There are so many rental furniture shops online now and saw that CasaOne was selling their refurbished furniture. I was lucky enough to find these 2 pieces for such a great deal. They have cleaned and refurbished e setting so that it doesn't even look used. Their service is just as good if not better. Their customer service reps are responsive and helpful. If you order over a certain amount you also get white glove service where they will deliver your furniture, unwrap it, and put it all together for you. You can't go wrong with their offerings and service. read more

CasaOne - Accent chair - Home Decor Near Me - Emeryville, California

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As a Home Stager, I love the diversity of the furnitures CasaOne propose and the quality is very nice too. You can have some modern pieces but also mid-century, contemporary, and traditional. Furnitures are often new and you can buy the piece you have rented if you are interested too, which is a great advantage. Also, the team is very responsive and helped me each time I had a question or an issue. The last couple times the delivery team was very efficient, they have done a really good job. Team Eugene work very hard. I recommend Casa one either if you just want to rent some furnitures for your house or if you are a stager. Emmanuelle-Muse Staging, Marin County read more

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CasaOne appeared as I was narrowing a search for a bed frame. Decided to see where the model was sold. The price was lower than most so you think maybe it's too good to be true. Nonetheless, ordered online. Delivered within 8 days. Deal secured, saved hundreds overall. While assembling, realized I was missing one piece. Customer service directed me to form for quick resolve. Gave it a month before review and frame is solid. No issues. Based on overall experience would order from CasaOne again. read more

CasaOne - Assembled bed - Home Decor Near Me - Emeryville, California

I rented a Queen size bed and mattress for two months. White glove delivery service was on-time, friendly and knowledgeable. Bed and mattress were clean and comfortable. Prices were VERY reasonable. I will use them again next time I have guests! read more

CasaOne - Home Decor Near Me - Emeryville, California

My husband was unsure but I researched all companies and options and I kept coming back to CasaOne. They were professional, the delivery staff was kind, they put everything together- vacuumed and took away the boxes. It's the closest INSTANT apartment you'll ever get. We adore our bed and the TV console is beautiful! Great customer service and I even took time to review this 2 months after I moved in :) read more

CasaOne provides EXCELLENT service from beginning to end. They are attentive, kind and professional in every aspect of the transaction. The quality of their furniture is always flawless and the delivery team provides unmatched professional white glove deliveries. The customer care team is always available and ready to jump to our needs. 10/10 highly recommend. read more

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CasaOne was on point for my needs! The website was user friendly and they were responsive to my questions - first time renting furniture and so I had a lot of them! The items are modern and they came in good condition. Set up people were professional and efficient. I will definitely do business with CasaOne again! read more

Loved working with CasaOne! They were on time, very efficient and very communicative. I chose the white glove service, and I was amazed at how quick they set all my furniture up (less than an hour). I also like that you can buy the furniture out after the rental period is up. Thank you CasaOne :) read more

CasaOne - Kitchen Table - Home Decor Near Me - Emeryville, California

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The product quality is superb and their service is carried out with incredible care and swiftness. Highly recommend this as an option to rent furniture, I only wish I had discovered CasaOne sooner. read more

CasaOne - Home Decor Near Me - Emeryville, California

We are professional home stagers in the SF Bay area and use CasaOne exclusively. Our experience has been 5 stars all the way. From the customer service people who do everything possible to make my staging projects come to life. That means last-minute furniture deliveries and new ideas when their stock is low on an item I want and we have to substitute. We have become very familiar with the hard-working delivery teams that CasaOne utilizes for the delivery and pickup at our staging sites. They are competent, friendly, and work very hard to accommodate our directives, these guys Rock! read more

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I spent more money for the extended warranty when I bought a bed from Casaone. They never return my calls or emails, despite my repeated attempts to contact them via phone and email. At any cost, I would steer clear of this company. read more

We decided to rent furniture (TV stand, couch, coffee table, dining table + 2 chairs, bed frame, and 2 nightstands) from CasaOne for our one-bedroom apartment. This was our first time renting furniture. CasaOne has very reasonable prices and a more modern style of furniture that appealed to us compared to other options we looked into. We have been using our furniture for almost 6 months now, and overall we are very happy with the quality and durability of all of our items. My only complaint is that during the delivery process, the workers did scratch our kitchen floor in multiple places while moving the dining table. However, we brought up the issue with CasaOne's customer service and they were able to help us address the issue promptly. read more

CasaOne - TV stand - Home Decor Near Me - Emeryville, California

Absolutely love it! Don't think I will ever buy again. Its much easier to pay on a monthly basis than buying everything in one go from scratch (we just moved to US from Switzerland)! What amazed me the most though was the delivery and assembly, the job was done in a hour and they guys worked so neat and professional! No hassle no stress! Thank you! Oh and I was very curious what condition the furniture will be given it can also be used, but they seem pretty brand new to me! read more

I recently bought a house in Oakland which needs some significant updates and remodels, which will take a while to design and figure out. In the meantime, I wanted to live in and enjoy the house. So I had the idea of using CasaOne to rent some furniture -- so that I wouldn't be long-term committed to whatever I got. Great decision! The website gave me some great options, it was delivered quickly, and now my house is feeling homey. read more

I ordered a marble table with wooden legs from CasaOne and am so disappointed. They shipped me a VISIBLY damaged table that was badly patched together to cover up the issues. A few spots on the side of the marble table were chipped and filled in with what looks like caulking material. The marble itself was also cracked on the surface in multiple spots leaving obvious rings and cracks. One wooden leg was also cracked and glued together. I am so shocked that they would even think it was remotely OK to ship a table out in this condition. I submitted a claim and am waiting to hear back on how they plan to solve this issue, but needless to say, I am not shopping from this website again and would urge others to proceed with caution. read more

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I finally decided to try an online furniture order and Casaone ended up being a great choice.Customer service was excellent, arrived on time and in great condition , easy to assemble. I am going back for more. read more

I highly recommend this company for anyone who is looking for new, contemporary, and stylish rental furniture. I came across CasaOne website after searching out for some short term furniture rental in SF Bay Area, and when I saw their furniture there was no doubt it was the one. The website is very easy to navigate and the entire process from ordering to delivery was very smooth, last but not least their prices are much better than the competitors.But the thing that I appreciated the most wtheir Customer Service: EXCELLENT! They reply immediately and go above and beyond to help you and make sure you are satisfied. My rental plan is expiring soon,but I'ha already picked some new pieces for my next rental. read more

CasaOne - Some of their pieces in my living room - Home Decor Near Me - Emeryville, California

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I never used a furniture rental companies before so I was a bit skeptical at first. And due to COVID, market in my area closed down and was not notified which made me more nervous about delivery. However, the delivery guys were super nice and came on time. All the furniture I received were new and easy to assemble. So far I am loving it! read more

CasaOne - Home Decor Near Me - Emeryville, California

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BEWARE!!!! I needed furniture for staging a house. House was ready to go to market. I selected furniture 2 weeks prior. These guys are quite expensive. THE DAY BEFORE DELIVERY...they call and told me they had none of the items I ordered. They instead had substitutes which were cheap pieces of s**t. They had me over a barrel. They waited until the last minute leaving me no choice. There is no phone service. Everything is done by email. This place is a SCAM. They take your money and buy furniture then rent it to you. The quality is garbage. The website demonstrates lots of high end stuff but when your time is due IT IS A BAIT AND SWITCH SCAM!!...BEWARE!! You will not be able to get in touch with anyone prior to and after they screw you. read more

CasaOne provide excellent services on everything! Lot options on furnitures with good quality Helpful costumer service and wonderful stuffs Would definitely recommend people renting for CasaOne ! read more

CasaOne - Home Decor Near Me - Emeryville, California

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I bumped into the CasaOne store ad while selling some furniture on Facebook's Market Place. I've since purchased some dining chairs and a living room accent chair. The customer service, delivery and quality of the furniture is exceptional. The flexibility of renting or buying works for me! Love my new Article lounge chair read more

The furniture is great quality and the set-up crew was amazing! Easiest moving experience.

Such a great experience! I wanted to try out some furniture to get a sense of what it would look like in my apt and CasaOne was perfect. They have very flexible rental terms, and with my timeframe, they didn't even need to do a credit check. Some other places make it really difficult, but this process was so easy. From selecting furniture to payment, even the delivery was quick and simple. I highly recommend CasaOne to anyone looking to rent some great pieces of furniture for their home. read more

CasaOne - chairs and the MOST comfortable ottoman I've ever laid on - Home Decor Near Me - Emeryville, California

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Easy and wonderful delivery service. The furniture looked exactly as I expected. I would recommend them wholeheartedly. read more

CasaOne - Dining table and chairs for staging. - Home Decor Near Me - Emeryville, California

I can't say enough for the team at Casa One. The workers do an absolutely fabulous job at the location. They always make sure the customer is satisfied and happy. In addition to that, I recently ran into a situation where the escrow was closing early. Although we only found out on Monday that the closing date was Thursday the Customer Service department made the pickup happen for me!!!!! I can't say enough about the team!!! S Lanaux read more

I loved the sofa and poof from CasaOne. I will rent again and again from this great company!

Professional, great selection, excellent customer service. Being in the home staging business CASAONE is a seamless and professional service! read more

CasaOne - Home Decor Near Me - Emeryville, California

This company did great on logistics. They showed up when they said they would and they kept great logistics track of things. Some of what they delivered did not turn out to work or be of good quality but at least they took it back and were very responsive in customer service. read more

Really amazing site- super easy and very affordable. Great quality furniture as well- highly recommend. read more

CasaOne - Tv stand - Home Decor Near Me - Emeryville, California

I cannot believe how they handle the refund after the lease term. They refunded on the credit card that is not even valid (I used the card to pay monthly rent but had changed to another credit card so long ago) and they say there is nothing they can do about it. They told me it will be refunded to the original card that I submitted before my termination so I told them I wanted to change the card to be refunded but they won't let me. It is totally usual for anyone to have a credit card that is terminated within 2 year term period and I can't believe they are not flexible to chanelge the refund payment. read more

Very poor customer service, i have never seen in US, I ordered a dining table and cancel my order in 5 days, i contact them very hard and they respond if it is shipped i need to pay restocking fee for 160$. The time i canceled my order, that was not shipped but they told it is shipped, after 10 days shipping company contact me and says it is shipped nowcrazy, i asked shipping company to return it (so never delivered) and they provide me the return lable number, i provided this number to Casaone, now after a month they emailed me that we can just refund 50% of a dining table with the price of more than thousand dollars, so what happens to the restocking fee for the item never shipped, they want to charge me half of the price, This business is making money this way, very unsatisfied, they wrote on their email that the item was final sale , big lie, the time that i ordered never says final sale and any thing similar, dont let them to do it with you and dont go with them, 09/08/2022 read more

This was my first time renting furniture, and the experience was wonderful. Delivery was on-time, set up was fast, movers were courteous, furniture is perfect. Would definitely recommend. read more

CasaOne - Sleeper sofa - Home Decor Near Me - Emeryville, California

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Casa one is a great company to work with , I' m a designer and a stager love how professional and always very helpful. The delivery team is amazing also highly recommend it @Larinese_Italian_design read more

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Terrible. Took my money, never finalized my delivery, blamed me, left me without furniture for 5 days.

do not buy from them I bought a sectional sofa that said overstuffed down sofa and there was no down we had problems with the seats caving in so I opened up the cushion and there was only filler read more

I would highly recommend using CasaOne furniture rental. I was not sure how long I was going to stay in my NYC apartment so I decide to rent furniture instead of buying it. It not only was easier to move in (as the delivery people brought all the furniture to my apartment and assembled it), but I had the opportunity to see if the furniture really went well with my apartment (and it did!). I ended up staying in my NYC apartment and they have offered me a very reasonable and cost-effective option to own my rental furniture. I love it so much that I plan to choose that option in the near future. read more

tremendous customer service! worked with me for over a month trying to fix my bench but ended up helping me with a refund as the manufacturer could not solve it. read more