When I went into the store, the salesgirl was talking to her friend and asked me to wait. She discussed me in a conversation with her friend! Why did I come for the second time! That my English is bad for Clint! And sent me to another store!!! English is my second language, and as far as I know, the store director is from Mexico and he also learned English. I think this woman seller is extremely incompetent read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

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Excellent customer service and a great product. We went into the store to browse and find out our options. Diego and Maya were very attentive and answered all of our questions. Diego even offered to come to our house for a free consultation, which he did! He helped us measure our space, envision what we wanted, and choose the details. He really is the nicest guy. We ended up getting a big sectional for our living room and are really happy with it. read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

This is the best place to buy a custom sofa (or any sofa really) in Bay Area. Diego is super helpful and knowledgeable. He helped us get a sofa that fits our exact needs at an unbeatable price. This will be our first choice to buy sofa/ furniture going forward. read more

Custom Sofa Co. - Oakland - Sofa - Furniture Stores Near Me - Oakland, California

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This is a long overdue review, but I guess you can say that is good since we've had our couch for almost a year and it's holding up very well! After looking at the cost of a brand new sofa at other places and checking out custom sofa co, we realized that it was very similar in pricing. The best part about custom sofa co is they are local, the service here is amazing and friendly, and they provide a 10 year warranty. They have plenty of options to choose from and are super helpful with choosing fabrics, dimensions, and firmness. We ended up getting a wasabi/green couch that is epically comfy and fits many people. We love it so much. The price felt right and I like knowing I can come back to get any replacement stuffing or fabric if anything is to happen. I'm really happy we made the choice to buy from custom sofa co and can't recommend them enough. read more

EXCEPTIONAL IN EVERY WAY!!! We purchased our sofa from Custom Sofa in Oakland Nov, 2023. From the moment we entered their showroom to this very day, our experience with Maya & Diego has been nothing but OUTSTANDING! Their custer service equals their PHENOMENAL craftsmanship. The attention to detail & knowledge about couches, cushion, fabric, wood, framing, etc that both Maya & Diego possess are awe-inspiring. While puchasing our couch, we casually mentioned to Maya that we also needed to have our 2 wingback & 6 dining room chairs re-upholstered. Without hesitation, Maya generously put us in touch with another craftsman who, much like Custom Sofa, maintained topnotch customer service & attention to detail. Mind you, we placed these orders at the beginning of the heavy holiday season. These two professionals ensured we had a memorable holiday gathering with brand new furniture that definitely commanded attention & compliments!!! Today, we placed an order to replace cushions to the couch we ordered. Let me be clear: the decision to replace them was borne out of my wife's unexpected physical needs vs quality of the product. We are keeping the original cushions & will continue to enjoy them :-) We have become devotees of Custom Sofa & have referred neighbors & friends to them. If Custom Sofa Oakland cannot meet your couch needs, I highly doubt any other store can. Thank you, Maya & Diego. YOU TWO ARE ROCKSTARS!!! read more

I have been meaning to write this review for months now. This family-run company shows why buying from a small business makes much more sense than buying from a large, impersonal company. From the first day I walked into their Grand Ave. store, Maya made the selection and design of our custom sofas a true pleasure. Her enthusiasm for the work is infectious, and she nerded out with me on fabric choice and design details. Diego came to our house to provide advice, and he was wonderful as well. And when a problem came up with one of our sofas, Maya fixed it without hesitation. Now we have two gorgeous new sofas in exactly the colors we wanted (pink and yellow) at a very reasonable price. I can't say enough good things about Maya, Diego, and their company. Thank you for making our space so special! read more

"Fantastic experience! Diego is the best to work with. As an interior designer, I am always searching for quality, moderately priced local sources, and I am so glad I found this team. We just completed a custom small-scale sectional, and the entire process was seamless from start to finish. Jimmy was incredibly considerate of every detail, ensuring the piece was exactly to spec. Best of all, it was completed and delivered right on schedule. I am so excited for my clients to enjoy their new comfy spot. Highly recommended!! read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

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Amazing customer service, amazing product. Custom Sofa co was recommended by two different friends who raved about it. We went to the showroom and talked with Maya- she was so great. It was such a fun process picking out the different elements and building our sofa. There were a couple things we weren't sure about, so she recommended we have her brother Diego, the owner, do a home visit. It was super easy to schedule the home visit and it was so helpful. He is really good at looking at your space and guiding you on what would work best. Once we decided what we wanted, the ordering process was ridiculously easy. Our custom sofa was delivered in a few weeks, and the delivery service was also top notch. Really nice guys and really professional. The whole process was such a pleasant experience, and I love love love the sofa. And the price was excellent- a really great value. read more

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Quality construction, endless possibilities, discount prices, made in California, professional service. Support a friendly local business - and steer clear of the overpriced hype at RH and Room and Board. read more

This place is amazing. From the staff to the selection you cannot go wrong. They really listen to what people want for their home, how they want their couch to look and feel. When I went there and was waiting I heard other people talking about everything they are getting done. How Diego went to a customers house to help them decide what couch would fit best. Dont see that often. Maya was incredible as well and always so friendly. Great place to get a couch, you cant go wrong with them. read more

A year and a half into having the sofa... I love it more than ever, it still looks and feels amazing and is as clean as the day I got it, and even more comfortable. Can't recommend Custom Sofa enough, I love it :) read more

Maya and Diego are not only knowledgeable, but go above and beyond to make sure you get the sofa that's best for you. I wish I had the need for another sofa just so I could continue working with them. I highly recommend the Custom Sofa Company. read more

Custom Sofa Co. - Oakland - Custom love seat. - Furniture Stores Near Me - Oakland, California

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Maya and Diego are so nice and so helpful and showed me more options then what was on the floor. Great quality, lots of options and super accommodating people, it as feels good to support local small businesses! Thank you so much Customer Sofa Co! read more

We recently moved to Oakland and we were looking at dozens of different options for a sofa. I'm so happy we went with the team at Custom Sofa Co. Maya is INCREDIBLE and the whole process was ridiculously fast. Their prices are also MUCH more reasonable than retail options, and the end product is exactly what you want/need. It's been six months since our purchase and our sofa has held up really well (with a dog + cat). We're definitely going back for arm chairs and another sofa :) read more

I have nothing but amazing things to say about Maya, Diego, and the couch of my dreams that they created for us. We loved everything about the experience of working with them and our couch is FABULOUS. Dream couch. Way better than any of the big furniture stores, online couch sellers, etc. The showroom has tons of options and plenty to see in person. Lots of fabric swatches and they were able to walk us through what would be good for keeping things clean, etc. They were able to cut our couch to the inch, which allowed us to get exactly the size we wanted and need for our living room. Cushion options are comfy and good quality. I wanted something that was stylish but ALSO extremely lazy girl comfy. I care a lot about what things look like, but it was still even more a priority for me to get a comfortable couch. Custom Sofa Co. totally delivered. I'm very happy with the couch cushions, which are comfy, the right size visually, and just all around great to sit and lounge on. The price of the couch was perfect. Very reasonable for what we got from them and, honestly, almost too cheap when you compare it to the couches you can order online. My mom was shocked that we spent only about $2250 including delivery for a 9ft custom couch. This couch is so obviously good quality and comfort and the price was very very good. The warranty is also generous. Delivery was very easy. The team they hired for us did a great job and delivery was a reasonable and fair price. Our couch was in our home in under three weeks from when we walked into their shop and ordered it. Last but not least, I loved that we could work with a local, family owned business. It felt right and, from start to finish, this was a phenomenal experience. Get your couch here!!! read more

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I bought a custom sofa from the SF store last spring - one year ago. Dom, one of the owners was terrific and worked with me to get the exact sofa I wanted. Great service and it was very affordable. It looks great and is very comfortable. And, it's clearly well made - sturdy and nicely detailed. A year later and I'm very happy with it and still love it. Five Stars all around. read more

Service outstanding and selection. Easy and pleasant experience with the owner. Gorgeous sofa.

Update! We have had the couch for over 4 years and it still looks like new. So imagine our dismay when our senior dog peed on 2 of the cushions and it was just too much pee to completely remove the smell (she's a large dog). I called Diego up and explained the situation and he replaced the cushions at cost! I couldn't believe it again. Seriously these are just the nicest people ever and they will bend over backwards for you. I cannot recommend them enough! read more

We were new to the area and looking for a slightly smaller couch to fit our space. We found this local shop on Yelp and went in on a weekend. Diego helped us out and was so incredibly kind and thorough and helped us pick out the perfect size and material for us and our senior pup (our current couch was hard to clean and covered in blankets due to our dog as a result to protect it.) The couch only took a few weeks to be made and the delivery service they use was incredible. Every time I called the store with a question, they were so helpful. They even gave us some options o local businesses who could take our old couch for us if we were having a hard time finding a buyer. The couch is PERFECT. It's so well built, gorgeous in person, and exactly what we were looking for. I will recommend them to anyone in the Bay Area who will listen to me. read more

Custom Sofa Co. - Oakland - Our new couch - Furniture Stores Near Me - Oakland, California

Came here for the first time even though I pass it everyday on the way home. Hubby and I need a new couch because our dog decided he wanted to pee on our old one... haha that little stinker! Anyways, we had such a pleasure working with Maya!!! She is so welcoming, knowledgeable, and approachable!! We told her all of our concerns and wants in a light grey or white colored couch. She let us take pieces of materials home to test dog pee, chocolate, ketchup, BBQ suace etc. On the fabrics we were considering to make sure it would come out! And man most of the liquids came out and you couldn't see it! The only thing was chocolate! But what do you expect!? It's a solid and eventually it's gonna stain, it's white after all! We also got to test the fabric colors in our house with the rest of our furniture and in the lighting of our house. We went in many times before ordering to make sure we got the size, height, color, foam firmness, and legs we wanted and Maya was always there with welcoming arms! You can pick from all different types of material. Maya said the microfiber and Sensation line of fabric would be good for dogs and they are! We just ordered our couch and are very excited! We have to wait about 2 to 6 weeks for delivery. You pay half when ordering and half when it arrives! I will post pictures when it gets here!! Thank you Maya! read more

Our couch is holding up so well after 4 years and 2 moves. We recently had it professionally cleaned and it is still so comfortable to lounge on in our upstairs loft. read more

Custom Sofa Co. - Oakland - Couch as of Jan 19, 2024. Still in amazing condition. - Furniture Stores Near Me - Oakland, California

The most personable experience I've had buying furniture. You can't go wrong with a local family business. I bought my couch here a few years back and am buying throw pillows next. read more

I loved the service we got! Maya was very personable and responsive. She didn't steer me towards the most expensive option, but rather recommended what she thought would work best for us: what to spend a little extra on, and what not to bother with, given our needs. The fully customized sofa took less time to build from scratch than an online sofa of comparable quality would have taken to be delivered, and cost about the same amount. Highly recommended! read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

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Best experience ordering and receiving just what we wanted after a miserable experience with another shop. Dom was wonderful, helped us selcect the best options for our needs and even suggested we go with less expensive alternatives. Our couch was ready before our remodel was finished and they held it in their warehouse a at no charge for two week. That's service! read more

Wonderful Couch shopping experience. Diego took his time to help us configure our custom couch to the exact specifications. Couch took less time to make than originally anticipated. I'm looking forward to telling everybody I know that's in the market for a couch about this amazing family run business. Cheers! read more

I'd been looking for months for a small sofa or loveseat that would fit through my very narrow front door. Online companies that sold modular sofas just didn't appeal to me and their choice of fabric was limited. I walked into Custom Sofa Co with no expectations, told Diego what I needed. He assured me he could creat a sofa that would fit and said the delivery company he contracts with were pros who could get the job done. Since I'd already done a lot of research, I knew exactly what I wanted. Diego drew up an agreement and I put down a deposit. He let me take fabric swatches home so I could see how the fabric looked in my apartment under natural and artificial light. I quickly decided on a color and called it in the next day. Diego said construction would take between 2- 6 weeks, in San José. That's a lot faster than any other company I researched. My sofa was delivered one day short of three weeks! Amazing! The delivery guys were expert, easily maneuvering the sofa through my front door. They removed packing material, screwed on the legs, were done in 10 minutes. I couldn't be happier. Got exactly what I wanted in color, fabric, size and shape. Don't hesitate to see Diego and Maya. This was the easiest, most hassle-free major purchase I've ever made. Friendly and professional customer service. I really appreciated Diego and Maya's relaxed, easygoing communication. They clearly have a great thing going. I'll for sure buy from them again if I ever need another sofa. read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

We looked everywhere for this style of sectional. We wanted to be able to see and touch the different fabrics and sit on the sofas. We decided to give Custom Sofas a try and we are so glad we did. Maya, Diego, and Dom were a pleasure to work with and made sure we were satisfied. They allowed us to take a sample home so we could make sure it matched our rug (we live far away). Their warranty is an added bonus! read more

Custom Sofa Co. - Oakland - Our new sectional! - Furniture Stores Near Me - Oakland, California

If you're researching what couch to get let me save you some time - buy from here. I did extensive research both online and in-stores trying to find the right balance of cost, customizability, material quality, and style. I had a very specific couch in mind and was willing to compromise on some aspects if there was a couch that was close enough. Turns out I didn't have to compromise at all! I visited the showroom and Dom happily answered all my questions easily (he clearly knew everything there is to know about what makes a couch good) and was just a very nice guy. He drew up a spec that we discussed that had all the details and I called in later that day to place the order. Whole process was incredibly easy. I knew what I wanted for my couch but I'm sure they would have plenty of ideas on how to cater one of their designs to your needs. I paid ~$3.1k total for my couch, and I'm confident that to get something of similar quality elsewhere I would need to pay at least $5.5k. For my couch I wanted super deep seating so I was expecting it to take longer to build, but it was delivered only 9 weeks after I ordered (beating the ETA of 10-12 weeks) even with the foam shortage. I've had the couch for 2 weeks now and it is the most comfortable couch I've ever had, the cover and cushion quality is amazing. Feels sturdy enough to last a long time. Of course if you need another reason it's always better to support local businesses than big corporations, but the fact that their couches are better quality, cheaper, and more customizable than big brand couches just makes it a no-brainer. read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

FINALLY!!!! I promised custom sofa that I would send them raving reviews the moment my couches came in... and then I forgot. I apologize!! Forgive me! Ok now my review: This was the easiest purchase I made for my home. Honestly! I was able to try out their couches, fell in love with a color and got to customize it to my space. I was able to get the couch customized for my setting. I have always wanted a chaise that was long enough for my legs... and BAYBEE I got it! The delivery was a breeze ... the delivery guy came in, put the couch together... fluffed it out and it was done. The reason I chose custom sofa? I felt comfortable. It is a family owned business that is located in the Bay Area. I was able to get the couch as comfortable as I wanted, long enough so my family can cuddle up to watch tv and cute enough that I remain the stylish friend of my group. My space needed this couch. Wait... I say this as if I did not purchase more than one couch. Oh honey, I purchased one couch with a chaise attachment, a love seat and a futon cover... I needed to coordinate. Which meant finding the exact same fabric for my futon seat. And someone from furniture heaven opened up the skies and sprinkled fairy dust on me because custom sofa gave me the fabric I needed to get my custom futon seat cover. Hot dam* (slaps knee) it worked out. This team is amazing! I felt comfortable speaking with them and getting their opinion. I facetimed them when I got home to ensure the couch was the right size and baby it was. This was a wonderful experience so much so that I have convinced myself I need more couches.. somewhere. Or they need to start making different types of furniture. I personally vote for office chairs. Who wouldn't want the perfect custom sofa comfy office chair? Any way - This store is amazing. The vibe was awesome. I would sit there to talk to them way longer than necessary. I need them to create a wednesday "movies on our couch" night so people can fall in love with their couches over a nice 90's flick. Don't worry... I'll work on convincing them. But in any case.. if you are looking for a custom sofa... or any sofa that isn't from Ashley's furniture or wayfair... come here for something that suits you. read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

Diego and Maya were super helpful. We are very happy with our sectional--great quality and excellent price. It's great that the sofa was made in the Bay Area. And we got our sofa in 2 weeks!! read more

Very overdue review. Bought a couch towards the end of last summer. Really great build, extremely custom, very awesome sales process. Could not be happier with our purchase, the couch has been extremely well received. Maya + Diego are amazing folks to work with. The couch you get is very quality for the price and extremely comparable (tbh superior) to stuff you'd find at Crate & Barrel and such. Couches are assembled locally, really cool family business. Extremely thoughtful and personal process. I wouldn't hesitate to buy another couch from the fine folks here. Great people and great products. read more

My experience with Custom Sofa was wonderful. It's a family run business, and it shows. Maya was so welcoming, informative and totally low-key/no pressure. She quite possibly could be my new best friend. I was able to create a sofa that suited my needs and style completely. She walked me through all the choices with patience, knowledge and good humor. The price was very affordable, especially considering that I was able to choose every detail (exact size, including depth, fabric, style, cushion density, piping/no piping, button/no buttons, style of legs, on and on and on. My sofa was delivered within few weeks, and I am thrilled with it. Even the delivery guys were exceptional. read more

I am very happy with my couch! Great selection with seemingly endless options to make your couch exactly how you want it. I had a very specific vision of a couch designed so our dog's toy would stop getting lost underneath and they made it happen! Great couches and the best customer service! read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

I loved this company and especially working with Diego and Maya who made it absolutely stress free. They say they'll fix anything and make it right and they did for me. It's the only place I could find where you could actually see and sit on sofas and feel the different fabrics. I couldn't understand how people could seemingly buy a sofa on-line with out sitting on it or even seeing it. There are lots of options to choose from besides the fabric. You can choose the style, the feet, the back pillows, the stuffing fullness, the depth of the seat, the length of the sofa, all of these can be adjusted to your needs and Diego patiently walked me through all of them. One review mentioned that they're not cheap, well that's right, but I actually think they could raise their rates as the prices are very reasonable. Thanks Maya and Diego for making it such an easy purchase for me. read more

My University sofa with a chaise was delivered today and I LOVE it!!! The cushions are very cozy and I love the fabric (easy to clean). I looked at every store I can imagine and Custom Sofa, by far, has the best selection, options, and customer service. They are a family-owned business that truly cares about the Bay Area community. I worked closely with Maya. She is fantastic!!! She made the process so easy, told me my options for what I wanted, and was just wonderful to work with. read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

We ordered a 3 piece custom sectional with an additional ottoman from Custom Sofa Co. This family team built exactly what we were imagining - and translated our ideas into reality! Brilliant work! After years or being unhappy with our couch, and apprehensive to purchase a new couch due to budgetary concerns, we learned from the team here that custom couches were actually reasonable, especially for how long they will last. Love the quality of foam they use, it's stuff we couldn't find anywhere else in person or online!!! We came here with an appointment during covid and were confident in their protocols. We were the only ones in the store, and staff wore masks and they had sanitizer at the entryway. Delivery team also wore masks. Thankful for the team, and appreciative of the high quality work. read more

Custom Sofa Co. - Oakland - Custom Sectional Sofa - Furniture Stores Near Me - Oakland, California

The best! Go buy your sofa there now! The best customer service, the sofas have made-in-California supply chains and delivery times to match, and I could not be happier with my final product which is exactly what I wanted-- a convertible pull-out sofa sectional that fits in my tiny space! It doesn't get better! (though custom sofas overall are not cheap-- this one was relatively affordable!) Buy here and support California manufacturing to boot! read more

Custom Sofa Co. - Oakland - Furniture Stores Near Me - Oakland, California

I went to Custom Sofa Co to get this huge sofa made. I am extremely picky with fabric and color. With their massive selection it was very easy for me to decide. I gave them the dimensions I wanted and let them work their magic. Maya and Diego were very helpful. The picture doesn't do it justice but I am extremely happy. read more

Custom Sofa Co. - Oakland - Beautiful sofa - Furniture Stores Near Me - Oakland, California

Our first experience after having them recommended by several friends was perfect. Maya answered all our questions and urged us to sit on various couches as long as we wanted. We immediately felt like she had been our friend for years--the same with her brother (the owner) when he came to the house to measure. It is a second generation family business so they know what they are selling unlike our experience looking at a department and chain furniture stores. A large selection of fabrics, designs, and cushion firmnesses. No pressure. They want to make sure that you get what you want. When we decided on our custom couch the process was simple and a few weeks later it was ready. Being delivered tonight. Oh--and the price is considerably lower than the competition,. Made in the bay area and they stand behind the products with great post purchase service according to others. We look forward to many years of comfort. Support local businesses. read more

This is the BEST piece of furniture I've ever owned! You would think buying a custom sofa is something only rich folks can do, but with Custom Sofa Co., it's super affordable and a better option than any big-box store. Dom, Diego, and Maya gave me expert advice and worked in my wants/needs when we designed it. It took only 30 min for me to pick the sofa, custom sizes, materials, and all the little features. From order to ship the whole thing took 5 weeks. I LOVE LOVE LOVE it! Here are some good reasons to pop in their store today: 1. Local, family owned business right here in Oakland. They been doing this for decades in their family and it shows. I told them I have a cat and right away I was able to customize the shape and material of my sofa based on their knowledge of pets and furniture. Sorry, kitty! No more fun-to-scratch sofa material! 2. The sofas are made RIGHT HERE IN CALIFORNIA. This is not some scheme where they get a frame from Asia and slap some material on it. Custom made for you end-to-end in your own backyard. This thing will never know what a shipping harbor is. 3. The price. The cost for my sofa (with everything I wanted) was about 45% cheaper than the big-box places. I'm not even kidding. 4. Lead time beat all those other places by MONTHS. Try and get a non-customized sofa from one of those places that rhymes with Bate and Peril in under 5 months. Mine took 5 weeks from ordering to chilling on it in my living room. 5. Delivery is done with one of their local partners, Stan. Stan was super considerate and helpful getting it in my place. 6. Last, but not least...THE QUALITY. The HD foam in the seats are sturdy and soft. The construction is solid and doesn't make a peep when sat on or moved. All made of kiln-dried hardwood. Clean and pretty stitching. Everything was even and to spec. The fabric I got (performance suede) is luxurious. I feel like I don't deserve this nice of a sofa. If you're actually looking for a sofa or haven't been because of cost and lead times, there is literally no reason not pop in here. Pick any one of the 6 reasons I listed above and that's enough to check them out. CSC is the antidote for all the surly, expensive, unknowledgeable, and low quality products and services at the "major brands". These are amazing people. They care about you as a customer and the product they make. I know my next sofa is gonna come from them! read more

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