My wife and I went into Narrative yesterday afternoon (September 14, 2019) to do some weekend antique shopping for our home. We enjoyed browsing the store's vintage art and furniture but as we went to purchase our finds (candle sticks, ceramic mugs and a pillow) my wife experienced racist prejudice from one of the store owners.
The male store associate was friendly and when he began to ring us up, the female store owner (Caucasian) got visually and verbally upset that the cost on the pillow was as low as it was. The guy asked her if it was one of her items she was selling (because they curate things from many sellers), and she said that it was, in fact, hers. Next came mentioning to her associate, loudly, that she never ever meant to price it that low, standing around being upset that she couldn't change it and discussing it with her associate, making us feel very uncomfortable as if it were our fault. No small business service and kindness you'd expect to find. Instead she grumbled and passively protested that it was not priced correctly but fine that's ok and then jumped back into her office. The man continued to ring us up, package up our items and we had a nice chat with him and left. Not one word from the store owner.
As we were just a couple steps out of the store, the female store owner came rushing out after us. She walked directly past me (I am Caucasian) and went up to my wife (who is African American) who was just a few steps in front of me and asked, "Did you happen to take my phone"? My wife, said "No" and showed her the phone she had, which was her own. Without any apology or anything, the woman then immediately followed up by saying "This is going to be the second phone of mine STOLEN out of the store" as if this would be the moment my wife admitted to something. When my wife offered help to find it (which she absolutely didn't need to do but she is a kind person), the shop owner was dismissive and rushed back into the store without a word.
She took zero responsibility for HER mis-priced pillow and HER misplaced phone and instead threw her prejudice at my wife. She racially profiled my wife as a potential criminal. She never asked me about my phone, didn't even acknowledge me because she assumed she knew who it would be out of the two of us. She specifically targeted my wife point blank period.
I am writing this as a concerned partner and to warn other shoppers that they should tred carefully here. To the shop owner, your microaggressions might have felt subtle enough to you but your passive racism spoke clear as day to both of us. I know that after reading this, you'll probably become dismissive and defensive claiming you were just trying to find your phone but do the work. Do the work to see exactly what you did by targeting my wife on the basis of her race and understand... your subtle, disguised racism is very visible. Acknowledge your mistakes. Check your prices so you don't make your customers feel bad for your mistakes. And get yourself some pockets for your cellphone since you can't seem to keep track of it. read more