This particular Terra is located in the old Wooden Duck building (RIP). Think of it as say a Williams and Sonoma for mostly outdoor furniture. First off the customer service is spot on at this location. The salespeople are helpful and unobtrusive. They don't bother you and let you roam unmolested. You can take your time as needed without the usual pressure. The furniture is not cheap, but its is high quality. These are one time purchases and can easily last several generations. read more

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staff was cold and unfriendly. it felt racially targeted. especially coming from a white young female and an old white male. do better.

This is our second purchase with Ed Martinez at the Berkeley location. We were pondering these additional pieces and Ed made sure we held the special price. Just purchased today . Nice additions to what we bought last month. If you need help with this wonderful outdoor furniture , go and see Ed . read more

Decent stuff but keep an eye on your order. We paid for ours, waited a month to check the status, and then found out the order was never placed. Delayed that much longer and didn't have our furniture in time for a big family gathering. read more

The staff here is so kind, helpful and welcoming. Answered all of my questions, made the purchase process simple. I look forward to being a return customer. As landscape architect, I highly recommend a visit. read more

This spot is an outdoor furniture haven. Like take all my money. High quality, beautifully designed pieces from teak, to rattan to cushions, to fire pits and decor items; I wanted it all. Memorial Day and Labor Day, folks. This is when these pieces are drastically on sale. Without sale prices, I sadly wouldn't be able able to afford it, but if I had the dough I'd come here. Service matches the high price. Everyone was attentive and friendly and us asking to see different umbrellas in different tables was met with smiles and no problem. We went with a teak table, which on sale was similarly cost to anything you'd find on any of the sites including overstock and wayfair and it's beautiful. We also ended up with an umbrella and stand and it's pretty standard and I'm sure could have found a little bit cheaper, but all good. Delivery was a flat $179 fee. It took about 9 biz days to get and there was a minor snafu with delivery time: they came an hour earlier than their projected time, but we were home so it was fine. We did have the option to pick up at their Richmond warehouse free of charge. Overall, I'll revisit Terra during their annual sales, for sure. Great quality, great service and we absolutely love our table and umbrella. read more

Terra offers comfortable rope furniture which can't be repaired. For example, the Diablo Dining Side Chair is currently listed for $450. Before I bought a chair, I asked about repairing it. The rope they use is quite strong, but will eventually break, leaving the buyer with an aluminum frame but nothing to sit on. Once the 3 year warranty is up, you're on your own, according to Terra staff. Jessica Goins, the customer care manager said: "Our furniture manufacturer doesn't have available guidelines or recommendations on how to repair rope. Replacing the chair under warranty would be our resolution if a customer had a rope break. " Note that Jessica does not have a solution if the rope breaks after the end of the 3 year warranty. read more

I decided to bite the bullet and buy all new, high-quality outdoor furniture that would last a very long time. It's really expensive so, I did a lot of homework and decided to check out Terra in Berkeley. The entire staff is excellent, friendly and very efficient. Aubyn helped me and was great from start to finish. We purchased a Merced Teak dining table, six chairs, the Belvedere loveseat, 2 club chairs and a large pouf. When we got it all situated we realized we needed seating for six in all areas and called Aubyn to order another loveseat and coffee table. We love it all! Bonus points because their delivery system is fast and and friendly too. read more

Terra Outdoor Living - Furniture Stores Near Me - Berkeley, California

I had custom cushions made. They came in a timely manner and look fantastic I bought an umbrella and an aluminum 2 seater bench several years ago and they've held up great. read more

Very nice outdoor furniture, helpful people and great quality. All wood is teak, metal is coated aluminium, sumbrella fabric, you name it. They are also expanding their catalogue upstairs, which was neat... Currently pondering about this really cool folding outdoor armchair :) read more

Terra Outdoor Living - Outdoor folding armchair - Furniture Stores Near Me - Berkeley, California

Just took delivery on our outdoor furniture. Concrete contemporary table, four chairs(woven cord backs) and two chaises. Four weeks to delivery because we special ordered cushions. Set lols great. First table top came out of the box cracked. Terra's guys immediately called it in and took table and base away. Thought it would be a couple of weeks for a new one.Lo and behold they found another new one in their warehouse. Got it next day. Good service from start to finish especially from Rick at Mill valley location. No High pressure. Got us what really wanted. You can be comfortable doing business with these folks. read more

I just got my absolutely gorgeous and sturdy amazing Tiburon sectional sofa with custom denim Aruba turquoise colored cushions & LOOOOOOOVE IT!!! So awesome. The delivery was prompt and friendly/accommodating and the store service is truly beyond. Yes, this is the most pricey outdoor furniture I've ever purchased and yes, as others suggested, I did hit the Labor Day sale supreme (just by chance/luck). If you want gorgeous, customized pieces with pampered attention and service, Terra Outdoor Living is your place. Thank you, Terra! read more

Excellent products and customer service from the showroom staff (Aubyn, Brandon and Paul) and the dispatcher for delivery. I want to especially give a shout out to the wonderful delivery guys Javier and Johnny who had to drive their truck to my remote site in Mendocino County, including the last mile on a gravel road. Wow--they are champs. They arrived on time, with smiles, too. They assembled my furniture with ease and I am more than happy with the results. Hats off to a great team and beautiful, well-made furniture. It was a splurge for me, but I am really satisfied with the quality and beauty. read more

We bought a patio set of sofa and two armchairs from Terra, and although it was a significant investment, thanks to excellent support from David and the other team members we felt confident that we were getting furniture that was high quality, durable, and the right choice for our needs. They were super conscientious in arranging delivery on a tight schedule and kept us in the loop until everything was in place. I would definitely recommend them if you are ready to graduate from semi-disposable outdoor furniture and into something that will stand the test of time. read more

We ordered a teak table, and then had to exchange it a couple of times. Each table they sent either came with scratches on it or had poor quality teak. We tried to communicate with the store what we were looking for (the higher grade teak without scratches), and we offered to go to the warehouse to save them the time/cost of another delivery. But they ended up telling us they "did not want to keep looking for a good quality table for us". The quality of their teak varies a lot (and perhaps gets damaged easily in shipping given the scratches we saw). So no matter what you see in the showroom, that does not mean the same level of quality will be delivered to your door. I would have given more stars, but in addition to the above, we had very poor interactions with the manager at the Berkeley store, Paul. 1. He was not responsive (it took him several days to return calls and he would not follow up with emails as promised). 2. He would say whatever was convenient in the moment - one minute he said they sold so many of these tables that they couldn't keep track of them, and the next minute he said they rarely sell these tables so they're not opening boxes all the time. We couldn't trust what he said after catching him doing this. 3. He tried to sell us a used table at full price. 4. He blamed an "executive committee" for his decisions. 5. He was patronizing...making decisions for us and claiming he was doing that to help us, even though we specifically asked for the opposite. I had to remind him that we were capable of making our own decisions. The company puts on the pretense of having great customer service and great products, but I can't recommend them after this experience. read more

Shout out to Paul for providing amazing customer service while we were stuck navigating the purchase of our outdoor dining set online, during the pandemic, raging wildfires and overall 2020 shitshow. We really appreciate his commitment to ensuring that we were 100% happy with our outdoor table set, after the dust finally settled (literally). Long live store front retail! read more

We purchased outdoor furniture at Terra 22 months ago. The seams began to give on the cushions. With only a phone call, they immediately offered to send us brand new cushions, and to simply pick up the old ones. It was simple and so lovely. There service is wonderful, and is their integrity. I would recommend them %100. read more

My husband and I are so happy with the sofa and chairs with decorative pillows we ordered at Terra Outdoor Living. Our neighbors bought some years ago and they love them and finally we stopped in. The salespeople are kind, helpful and unassuming. We love what we chose. The comfort, design and beauty is beyond compare. We thank you every day, Terra Outdoor Living, for your vision and artful manner, and most of all: kindness. read more

The quality of the staff exceeds the quality of the furniture -- both are outstanding! Terra Outdoor Living has well-constructed, beautifully designed furniture made of quality materials. I recently added a small patio. Brandon helped me try different options that would fit in a small space. He knows the stock well and came up with different ideas to try. The manager Paul was outstandingly helpful when I called later, as I'd forgotten I'd need an umbrella. I can't recommend Terra Outdoor Living in Berkeley enough. read more

Bought a concrete dining table that we have inside our condo and it is a beautiful piece. Other concrete tables don't compare to the wow factor this one gives in my opinion. Price was very reasonably and sales staff friendly and responsive. read more

I had an amazing experience with this establishment. Great customer service--where the sales person showed me an array of options, had to go back with my partner to finalize decision and we left with a patio dining set. The warehouse for pickup is a little tricky to find--it's next to Annie's nursery in Richmond but the Terra sign is a bit obscured by vegetation. I saw a seething review and made a decision to not judge them by that one review and that was a good call! read more

Chantal is one of the nicest person you can have been serviced by she bright and very sweet. Two thumbs up Chantal. Besides the great help great choices of furniture to your likings. Fun place to work read more

Really bad customer service. We've been waiting for chairs for over two months now and have called them 3 times about it. Two times - no response. Even when we get a response we get no follow up call. And the delays in products are unbelievable. They have nice furniture, but zero commitment to getting it to you once you buy. I wouldn't bother going there. read more

Honestly, I could not be happier with the quality of our new outdoor furniture and the amazing customer service m boyfriend and I experienced at Terra Outdoor Living. Like the other customer, there was a delay, but Chantal and Bernard were super responsive and helpful. Chantal was also very accommodating to our request for extra firm cushions and making an exchange once we realized that the ottoman we purchased was not going to fit on our deck... From our experience, I recommend TOL without reservation. Also, they're still having a amazing sale of 40% off! Run, don't walk! read more

I purchased my outdoor furniture from Terra in April. Monica Conway was my sales rep. She was patient, responsive, helpful and very accommodating. I loved everything I bought and very satisfied how everything came together. The designs and options are outstanding, and the quality is top notch. I am so happy with the whole experience. I am so glad they have a beautiful show room in OC, that helped a lot. Thank you Terra and Thank you Monica, I am grateful for this pleasant experience from beginning to end. read more

Great people and great selection. My wife and I bought a fire table there, and the people who work there were very helpful and made sure we got exactly what we wanted. It's always great to see a business run this well. It sometimes seems easy to buy things online, but if there are any issues, there's no one to help. When you deal with people in person, they can be there for you. read more

The customer service here is so great. I am in the middle of a renovation and they will hold on to your order for as long as you want! I had to move my scheduled delivery at the last minute, and it was so easy to call and reschedule. I've been really happy with everyone I've spoken with. They answered every question off the top of their head and were knowledgeable about how things are made. Also, the prices in the store were better than the online listing for the same thing. It's pricy but great selection and quality stuff. read more

I love this place. They have so many beautifully designed, contemporary pieces, and the prices are very reasonable. During the sales season, the prices are unbelievable. The store manager, Chantal, is incredibly helpful and accommodating. We're lucky to have this place in the East Bay. So much better than "Patio World" and the other brick and mortar options. read more