Since I cannot find an entry for the online store, I will be leaving this review on all Purple Mattress sites so people are aware: Several years ago I decided to splurge and buy a new mattress, the first one I have ever purchased. I went all out and bought a pillow, sheets and mattress cover and have been happy with all items. Last month, I decided to be a returning customer and place an expensive order with the purple company buying over $800 in new pillows and sheets. I planned to use a card that allows to split the payment (affirm) and placed the order. Less than 10 minutes later, I realized I clicked the WRONG option and the payment went through in FULL on my debit card. Over $800 out of my account that I was not expecting. I IMMEDIATELY looked into how to cancel or reverse the order and emailed at least 2 different emails trying to fix the issue and just change the payment method. No one answered. The next day I got an update saying that the order was being prepared. I emailed AGAIN and asked for assistance and NO one responded. I called several numbers, and ALL noted that the offices were closed for the weekend. On Monday, I called at my lunch hour - just before 12 - to speak with someone about the order and was informed that it WAS TOO LATE to help me with my order. HOW WAS THAT POSSIBLE?!? They had only been open for 4 hours! How am I too late to correct this issue? It turns out their warehouses are open on the weekend and apparently do more work than their customer service personnel because NO one could help me. They confused the situation several times and before I knew it, the order was canceled, but they were giving me NO confirmation WHEN the $800+ would be returned to my account. I could not wait over a week to have the money returned as I had to bills (this was just before the 1st of the month) and needed to buy groceries. I called my bank who did an IMMEDIATE reversal and by Tuesday, I could access the money in my account again. I then reached out to Purple to see if any of this situation could be rectified since this was incredibly stressful and frustrating going back and forth between Saturday-Tuesday and I was offered a 25% discount on my new order (response copied below): ------ ------ Hi Jessica,   Thanks for your reply and for sharing your concerns.   I understand how this situation has affected your experience. To address the issue, I am pleased to offer a 25% discount on a new order of the accessory items. Unfortunately, I am unable to provide a discount beyond this amount. Please confirm whether you would like to proceed with placing a new order utilizing the offered discount. Please don't hesitate to reach out if you have any questions or concerns - we're so happy to have you as part of our Purple Family! Betsi SPurple Customer Care ------ I emailed asking how I would utilize this discount and was then informed of the following: ---- Hi Jessica,    Unfortunately, all accounts linked to the name, email address, and shipping address will be flagged. As a result of the dispute that was filed, Purple has applied a permanent block to the associated account(s). This policy remains in effect even if the dispute has been settled, and no future orders can be placed.   I understand this is not the resolution you were hoping for, and I sincerely apologize for any frustration this may cause.   Thank you for your understanding, and I wish you all the best. Have a great day. Betsi SPurple Customer Care ---- ---- Over a WEEK later and the order was finally reversed on Purples end and I saw the charge back on my account. I contacted my bank and confirmed their side of the dispute is closed but for whatever reason, it is not with Purple and now they are refusing to honor a discount they originally offered. Now they are saying that my account has been blocked and I won't be able to make another transaction, but WILL NOT tell me for HOW LONG. Indefinitely?! ABSOLUTELY RIDICULOUS. This entire interaction has been completely unacceptable and now they are saying I CANNOT MAKE ANOTHER PURCHASE. INSANE! read more

Could not recommend this showroom enough!! I personally consider myself a sleep connoisseur & it has been a personal goal of mine to one day own a purple mattress. Having scoured the website, I was a bit overwhelmed and confused as to which style would best suit my needs but I was luckily helped my Jakob R. who was not only incredible helpful and personal but was so knowledge about the product and gave me several options that he thought would fit my needs. It was overall such a positive experience and I am so excited to place my order and I cannot shout out Jakob enough, he made the whole process so easy and really brought such a great energy, I can't wait for my mattress to come in now!! read more

It was time to replace our 10 year old mattress and after trying out a few different brands at another store we were pretty set on getting a Purple mattress. They had quite a range to try out and Andre was such an amazing rep! He let us take our time trying out each mattress type while explaining the pros and cons of what we were trying and would even switch out the pillows based on my and my husband's sleep preferences. He shared his own personal experience with some of the products which really helped with the decision making process but never felt like he was pushing anything on us. My husband and I have different sleep needs so we opted for more time to think on which mattress we wanted to invest in before committing to a purchase, but did buy two of their Dream layer pillows which were the best pillows I've ever slept on. Andre and the staff in general were so pleasant to work with and make the mattress buying process feel so effortless. I highly recommend this Purple store for your sleep needs! read more

We were in the market for a new mattress for our son, who fell in love with Purple mattresses when he wandered into the store a few months ago. But we were waiting for a sale. One of the store managers, Daryl, walked us through our options and created a quote for us both before the sale and then later when we felt ready to make the purchase and there was a promotion going (Labor Day). As we were leaving the store, my son said, "I really liked that guy who helped us!" Because he was so nice and really listened to him even though he's a kiddo. Now that the mattress has arrived and he's slept on it for a few days, we can happily confirm that it was the right choice. And bonus: There was almost no new product odor (sometimes things off-gas and it can feel like you're sitting in a chemical for a while, but that was not the case for our mattress). Yay! Thanks again to Daryl for his help and patience. read more

Buying a mattress, at least for me, can be a bit of a hassle/stressful process, but I didn't experience any of that when I decided to buy through Purple. I went to the Bay Street Emeryville store and Daryl (store manager) helped me try out and purchase a Restore Hybrid mattress during their Memorial Day sale. I can say that I felt very comfortable and taken care of throughout the whole process; Daryl helped me understand exactly what I was buying, how much I was actually spending, and the options I had to deliver my mattress (and return it, if I needed to). I ended up taking the mattress home myself from the store the same day I bought it. Thank you to Daryl for making the whole process simple and comfortable. I am very happy so far with my Purple Restore Hybrid mattress; I just try not to think about how much I spent for it, especially if you consider you can basically buy a budget $400-500 bed every couple years for a whole decade before you equal the purchase price of the Purple mattress. If price is the biggest factor for you, then Purple probably isn't your choice, and that would make total sense to me. But if you're buying solely based on how the bed feels, then Purple is definitely worth considering. read more

Ben is your guy! Very friendly and quite knowledgeable. Would do business with him again.

Jakob was amazing when helping my partner and I choose the right mattress for our needs. We ended choosing the restore plus mattress and absolutely love the decision to do so. It is a great value for the money due to the 10-year warranty and the 60-month 0% APR offer is truly a no-brainer. If anyone is interested in checking out any Purple mattresses, please do yourself a favor and ask for Jakob! 10/10 would buy again! read more

Purple - Purple restore plus mattress, two dream layer pillows, and harmony pillow. - Mattresses Near Me - Emeryville, California

Jakob was super helpful in finding the right pillow for me! I am dealing with a pinched nerve and he was able to look at my spine alignment and help find the exact pillow height for me. Pillows are pricey but worth it for a good nights sleep! read more

The store is thoughtfully put together - a lot of space so it's not overstimulating, perfectly neat and clean (I'm talking spotless), hand sanitizer at each bed/area, and pillow covers so you can try their pillows without rubbing your face where everyone else did too. Gabriel made our experience super enjoyable. We ended up going with two pillows - I thought the one my husband came home with for me was too soft so we went back that same night and Gabriel helped me find the perfect one. He was so patient and extremely knowledgeable about their product, he really stood behind them and it made me feel confident in what we were buying. Thanks Gabriel! read more

Purple - Mattresses Near Me - Emeryville, California

I highly recommend this place when it comes to find a new pillow or mattress Make sure you find and talk to Demetria she was so helpful and answered all my questions even when I was complicated she was so patient and nice 10/10 service read more

Went into the store to shop for a new mattress. Had the pleasure of having Daryl help me out with everything and he was absolutely amazing! He is very knowledgeable and was extremely patient with me since I was pretty indecisive. Can't recommend him enough, Daryl really made the whole shopping experience enjoyable for me. Came out happy with a new mattress and a couple of pillows :) read more

Just got mattress, payed with hsa, nice service and thanks to the salesmen as he was professional and helpful.

Went to the store today to purchased a mattress, the store manager Daryl there are super nice and knowledgeable regarding there product . He patiently let us testing the mattress and the pillow they have offer there. Thumbs up again for Daryl read more

They had a decent showroom for most mattresses, and Daryl the showroom manager was informative and professional. I appreciate that he tried various options for giving me the best price. I ordered a twin-size Purple mattress and accidentally input the wrong shipping address. Daryl was a lifesaver for helping update the address even after it had been days since my original order and the mattress was in flight. Overall, great service and would return if I ever wanted to upgrade again. read more

Worst customer service!!!!! I am pissed off about how awful your customer service is.The $200 pillow I bought two weeks ago is now on sale and your worker on Bay Street will not give me a price adjustment. She said I would have to return it and buy it back, and if I did that, it would be final sale and void the warranty. How does that make any sense?!!! read more

We were really excited to get the Purple mattress and their amazing pillows. There was a helpful and detail-oriented associate (unfortunately, I didn't catch her name) who patiently explained the features of different mattresses. When we were ready to make a decision, we inquired about the discounts. They informed us that there was a 10% sale for healthcare professionals. The associate clearly explained what the final cost would be. My wife didn't have her work ID with her, but she provided a picture of her medical license and work ID instead. However, Mr. James, who claimed to be a senior staff member, refused to accept these as proof, which was quite disappointing after spending so much time in the store. Flexibility is crucial in business, but Mr. James's response showed a lack of common sense. He had all the necessary identification in front of him--a driver's license, medical license, and work ID photo--yet he still refused to honor the discount. It's frustrating when someone like him, working in a store with great products and customers ready to buy, can ruin what should have been a perfect experience. read more

Had a great experience shopping here and really appreciate Melvin's ability to decipher the product line for us, and Anna(?)'s help. I especially noticed that Melvin was quick to admit what he didn't know, a sometimes rare quality in a salesperson. Felt like I was just talking to a good friend. Anna even remembered my name coming back in the next day. I can't believe Emeryville's sales tax rate is 10.5%. That's obscene. We wound up paying $100 more (in taxes) for the privilege to take it home ourselves than it would have cost with white glove delivery a week later. I didn't realize Purple had introduced a suite of new pillows -- they seem cool, much more pillow-like -- big improvement over the original Purple pillow. read more

Darel was incredible in recommending us a few different mattresses to try. Darel had answers to all of our questions and was very knowledgeable about each mattress. He helped us find what we wanted, for the price point we wanted. It was a great and easy experience. We are so excited for our new mattress! read more

Great customer service! Thank you Annie for helping me throughout the process of finding the right seat cushion. I called beforehand and Annie was the person assisting me over the phone and answering my questions. I would definitely come back for all my purple needs! read more

I had my eye on a Purple Mattresses since sleeping on one my friend had in her guest bedroom. After shopping at other stores carrying the brand, I went to the showroom. Not only did they have all the models so it was easy to compare, the service was incredible at the Emeryville location. Melvin, quite knowledgeable and friendly assisted me with my decision and eventual purchase. I felt absolutely no pressure in purchasing and they had an in-store deal that beat anything online so it was a no-brainer. Very happy so far in my decision and best of all, No more back pain!! read more

Feb 9: Order custom cover for my car seat cushion. 4-6 weeks estimated for delivery. 7 weeks later: I call store for order status. Manager says he will call me back in three days after talking to customer service (out for holiday weekend). April 3: No phone call from manager. I call and get employee, who conferences me into a call to customer service. On phone for 45 minutes, while customer service researches. They get back on the call to say that Purple.com has no involvement with orders placed in the store, we need to talk to the manager of the store, who is not in. April 4: I call and get the manager, who says he will check in with Retail Ops. April 5: Manager calls me, to give me FedEx number for the order. April 7: I receive the cover, which, unlike the original, worn-out cover, is much larger than the cushion and looks like a floppy sack. Well, Fed Ex at least did a great job! I feel like I just executed a complex military maneuver. Two stars instead of one, because I did actually eventually get the cover. read more

Came to this store with my little family looking for pillows and was automatically greeted by Andrei. Andrei showed us different types of pillows and we were able to find the ones each of us will be buying. What made the store trip fun was Andrei, his professionalism, and his awesome personality. Will be coming back for future purchases, thanks, Andrei! read more

What a cool innovative technology for mattresses and pillows!! The associate thoroughly explained the cooling technique and the gelflex grid, we fell in love with the mattresses and the pillows. We definitely will be getting the mattress with the cool rising bed frame when we move out to a new place. My bf purchased the medium size pillow and loves it. read more

Purple - Mattresses Near Me - Emeryville, California

oh my gosh AMAZING experience with margaret from fresno. i didn't have enough money to buy anything but the experience she gave me and my friend made us wish we did (e) LOVE THIS PLACE read more

If you pop in talk to Melvin, he's extremely knowledgeable, hospitable and well-versed and all of the products purple offers.

My husband, son and I came in today to just browse the mattresses but we ended up immediately purchasing after looking at a few models. Annie was super helpful and understanding all of our concerns. Highly recommend! We loved our experience! read more

My partner and I decided to come in and check out Purple beds since we kept speaking about upgrading. Today was that day. We came in without having much expectations and found out it's Memorial Day weekend sale! As we walked in Gabriel warmly greeted us and asked us what kind of bed we were looking for. We knew we wanted a firm bed and he took us on a journey. He showed us each bed and gave us break downs of what material it was made, which ones were new & lastly showed us the luxurious ones. We definitely fell in love with the luxurious one but it wasn't within the budget my partner and I had set. We spoke to Gabriel a bit more and went over the bed frames and its features. It was really cool that he let us test it out for longer than we should have hehe.. at the end of our journey we decided to purchase a bed thanks to Gabriel! He was really patient and kind to us. If there's someone you'd like to show with it's definitely Gabriel!!! Thank you Gabriel! When we decide it's time for another upgrade we'll definitely come back and visit! read more

Came into the store to check out the mattresses and was helped by Angelica and Melvin. They were so helpful and patient with me. I had no idea about all the features and extra accessories you can get with your Purple mattress. I highly recommend their weighted knit blanket and their king tall harmony pillow. They converted me into a believer! I will be buying a whole set! From the bamboo sheets, all the way to the ascent adjustable base! Thank you Melvin and Angelica read more

Looking for a great Mother's Day gift and decided to gift my mom a good nights rest. I popped in and was greeted immediately by Annie. She was very sweet and informative. Thank you for the amazing customer service!! read more

Serenity was absolutely the best! customer service was spectacular and very knowledgeable about the products!

I was so happy to find that there was a brick and mortar Purple store near me and they were open until 7 PM on a Friday! When I entered the store, I was greeted immediately. Everyone was very kind, friendly, and knowledgeable. The sales associates who assisted me with my purchase were Borris, Gabriel and Prince! They were patient and answered all my questions. Overall, great customer service! Highly recommend this location and the team. Looking forward to coming here again. read more

Went in for a pillow and now deciding about these mattresses. Delvin is very kind, welcoming and knows his stuff. For someone to be new, it didn't show in his knowledge or demeanor. Not in the market for a mattress just yet but will remember Purple in the future read more

My friend and I had such a great experience here at purple! We were looking for new mattresses and Angelica & Melvin were such a great help! They rolled out the entire experience showing us pillows, to the weighted blankets, and even let us see the features of the mattresses. Definitely come here if you're looking for comfort in your next purchase and a great customer service experience! read more

I went into Purple out of curiosity because of all of the ads I've seen and wanted to experience what Purple was all about. An employee named Anna greeted me and showed me around. She was very informative and kind. She showed me around and allowed me to feel the different mattress that was displayed as well as the adjustable base. I had a great time, and Purple is definitely on my list, thanks to Anna. read more

Thank you to Tom for helping my sister and I find the perfect height for our Harmony Pillow! Been trying it out and it is amazing!!!

Excellent customer service, Annie and Marcela were super helpful in finding the ideal mattress!!

The folks in the Emeryville Purple showroom location went above and beyond. Super happy with my experience - specifically Anna who was willing to work within my budget to find a mattress that worked for me. read more

Anna's cool and she helped us try out some beds and was very helpful would def buy a purple bed.

Very nice and well kept. We got to try the purple mattress and it was very comfy. I also got a sample squishy of the mattress. will come again! read more

I bought a frame and mattress a few days back and Gabriel was super helpful. He was just the right amount helpful while also giving me my space. Super nice. read more