Mancini Sleepworld in Alameda offers exceptional customer service. As soon as we entered, we were greeted warmly by Marcos, who showed us a variety of mattresses that fit our budget. He patiently explained the details of each mattress, ensuring we made an informed decision. They also provided flexible payment plans and had some recliner chairs and floor models with significant discounts. Overall, we had a fantastic mattress shopping experience at Mancini Sleepworld. read more

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After running out of your competitors, see Alameda Mattress Firm review, we came straight here. Quality/Quantity - Clean organized location. Good size. Price points my daughter was looking at for queen beds ranged from $3k to $6k+. Carried all, if not most, of the brand names. Atmosphere - Again, clean and organized. Service - 5 stars. Richard had my daughter try out the 5 different types of firmness. And then he kept narrowing it down to her liking, getting more specific and more specific. Until we found the best fit for her. He then shared the different promotions, coupons, etc. Shared the warranty and delivery information. Etc. Price - $3k for both the mattress and frame. One of those frames that can go up and down. Owner Comment - Congrats on your success since 1969 and now with your 42 locations. 2020 - Sun Capital Partners, Inc. ("Sun Capital"), Invested in the company. read more

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We had such an amazing experience working with Chesiree. With over 10 years of experience, she truly knows her stuff when it comes to mattresses, sleep habits, and what works best for different kinds of sleepers. From the moment we met her, she was warm, down-to-earth, and incredibly relatable -- the kind of person who makes you feel comfortable right away. She took the time to really listen to my needs and explained everything in a way that was easy to understand. Instead of just pointing us to something expensive, she helped us find the right mattress for our bodies and budget. Her knowledge and honesty made the whole process stress-free and enjoyable. Thanks to her, we finally found a bed that has completely changed the way I sleep -- no more tossing, turning, or waking up sore! Delivery was fast, setup was smooth, and I couldn't be happier. If you're looking for someone who's experienced, genuine, and actually cares about helping you sleep better, we highly recommend asking for Chesiree. She's truly one of a kind! read more

First time buying a new mattress and boy is it overwhelming. But I walked in Mancini's in Alameda and they were just wonderful. I worked with Raquel and she was thorough in understanding my needs. She went through many options across multiple price ranges. She was able to get me a really good price for a pretty expensive mattress. The store was clean - even after Black Friday weekend! Crazy I will be going back tomorrow to pick my final choice. I highly recommend this store in particular. All sales staff have worked there since the early 2000's. That says a lot about a great company to work for. ------------- And ... I went back and bought my mattress today. I am SO excited!!! Will be delivered Friday. Raquel is the BEST!!!! read more

Chesiree at Mancini's Sleepworld in Alameda Southshore was knowledgeable, helpful, and was a pleasure to work with! My son needed a new bed and we weren't sure what to get. Chesiree helped us narrow our search to a non toxic organic mattress with an adjustable frame that would enable my son to lift his head and feet. After seeing that, we decided to get one for ourselves as well since we are getting older. Thank you for all you guidance Chesiree! The experience was easy and we are very happy with our purchase! read more

The service was amazing. Grrat selection, of matresses to choose from. The prices were right. Khalil Nazihi was very helpful and made sure I got just the right matress. read more

TRIED TO GET A NEW MATTRESS. They use a 3rd party delivery who wouldn't cooperate with a delivery time. cancelled the order. Your loss Mancini's. read more

Recently got a new mattress and bed set there. We were really treated very well. The manager took care of our needs and was very helpful. Appreciate it read more

I need to remember to re-read my own reviews before I go shopping. I returned to Mancini's Sleepworld because they had "Avocado" brand mattresses in stock and I wanted to see the vegan version of their mattress. When I entered the store, it was empty except for two sales associates. The male sales associate immediately greeted me as "Young Lady" -- I responded that I would prefer he not address me in that manner. Instead of asking me my name, telling me his name, or even (heaven forfend!) apologizing (ie, "my bad!" or "sorry") -- he escalated and started going on about how he was older than me and saw me as a "young lady" and disclosed his age (only 7 years older than I am). I told him my name and asked him for his name. I told him that I was there to check out the Avocado mattress, specifically the VEGAN mattress, and was interested in a plush, pillow top mattress. I could see the Avocado mattresses on display in the rear of the store and started walking toward them to examine them. He rushed over to forbid me from touching a mattress until I had covered it with a flimsy piece of tissue (obviously "for my protection" or to prevent bedbugs, fleas and lice from falling off my body and contaminating his show room). He called me "young lady" a couple more times and I asked him again - "Please don't do that." He kept up a non-stop patter about how "We're going to take care of you! We're going to spoil you!" and repeatedly told me that most customers don't know what kind of mattress they should have and they are usually incorrect about what they think they want. He waved me over to an area at the front of the store against the plate glass windows where he was typing in information into a touch screen panel next to a pair of twin beds side by side. He explained that there was a "highly scientific" system that would "spoil" me and inform me exactly what I needed. As he tapped in information - asking me my name once again - he got a screen asking "1 or 2 sleepers" - turned, gave me a once over and didn't even ask me the question and tapped "1 sleeper." *ahem* What? Curious to find out about this "scientific system" - I obliged and took my position on my back on one of the twin beds where I could see a large tv panel on the ceiling above. Airbags inflated up and down the mattress below me and when the sales associate returned, he said: "Oh, I see - when you wake up you have neck and back pain." "No, I do not," I told him. "Yes, you do, and I can tell because of your 'hot spots' on this highly scientific system that knows more about you than you do, silly female" (ok paraphrasing here but at this point...) I said "Now can we try out the Avocado mattresses?" He begged me to "humor" him and called me "young lady" again. *sigh* He escorted me to another side of the store - demonstrated the "zero gravity" frame on a mattress. He kept exhorting me to "relax" and just "enjoy" and said that I had to spend at least 15-20 minutes on the mattress before I could make a decision about whether it would be the right one (or not). He also told me that athletes, PROFESSIONAL ATHLETES, who are "bigger than you" -- buy this particular bed and find it very comfortable. Really? Body shaming as a sales tactic? Then he starts telling me how the mattress is extra luxurious because the cover is made of "silk and merino" -- so I said "That's not the mattress for me - that's not vegan." He asks me to stay put - don't get up - and says that the mattress usually sells for $7500, but he could let it go for $5400. I told him - not only is this outside my budget (which he never asked about) but it's also not vegan (which I mentioned at least twice). I tell him I'd like to keep it under $2000. So, he starts noodling on about how, if he had to help his sister find a mattress, how thoughtful and caring he is as a brother and so on and so forth ... but to a wave of the arm "we have some mattresses in the $700-900 range over there, you can go check them out." I say "I want to check out the Avocado mattresses" and he sort of shrugs and grunts and walks away to go "check something." And just like that -- the romance was over. He did offer me a cold drink before I left -- that was a lot of work for a can of LaCroix. I won't be going back to Mancinis Sleepworld. read more

I can only give it 4 because there's not enough selection but I have to say if you need any kind of items they are selling I would highly recommend going there the young lady is very helpful and is willing to work with you. I made a purchase and was told it would be delivered between 930 and 1130, they got here at 940 to my surprise and the gentlemen who bought my item up were very nice. read more

Chesiree was great really helped out with a great mattress when I needed one fast . Thank you again . And it fit perfect.

Great experience and helpful service! We walked in not sure exactly what we wanted and Alyah was super friendly and helpful with great suggestions. We never felt pressured to buy and were able to try everything. We ended up walking out with something in our budget that seems like a perfect fit! Definitely check out this store if you're looking for a new mattress. read more

[Covid Review] My hubby and I decided to get an early Christmas gift for ourselves. On Black Friday, we went to the store and John greeting us. He asked what we're looking and we let him know what we want. John introduced us a few options for mattresses, adjustable base, and headboard. He gave us sometime to sleep on those mattresses, but of course no worry that the store has prepared the packet of disposable sheets to apply on the top of bed. Overall, we decided what we want and John gave us a great deal. We're happy with what we ordered and now just waiting for the stocks to arrive our home. Another point to mention is that, if you're active on Yelp, remember do check in because they have free pillows with certain minimum purchase amount. Raquel also a nice staff who helped us to claim the yelp deal. read more

We aren't new to the buying a bed rodeo but I have to say this purchase was probably the easiest we've ever had. Raquel was so helpful and patient while we tried out the suggested beds. We never felt rushed or pushed toward the more expensive ones. Hubby kept going back and forth laying on different beds, which could have been slightly annoying. Finally we picked the perfect one. We also bought a box springs, which I guess are now called platforms. the one we had was seriously old. Raquel talked us through the two size options and we picked the taller one. This, however we quickly realized was a mistake, it was just too tall. But it was super easy to get it swapped out post delivery and a second delivery was made The delivery, I have to mention that. We're in one of those old Victorians that has been turned into a duplex, we're on the top floor. The stairway isn't very wide and it has a turn in it. This can be a problem for delivery guys and one reason our box springs was so old. We were afraid the bed wouldn't make it around the bend. But, to our surprise and delight, they guys had no problems getting both the too tall box springs and the right size box springs up the stairs. read more

So this is my third time buying a mattress from here and I'll go there again ( well hopefully not too soon). I consistently have friendly service here and I think they have a good variety of options available. I worked with Ryan and Racquel who made me feel like we were all old time friends . I explained my situation to Ryan about my dog peeing on my old mattress and so he threw in a free mattress cover since I was a repeat customer. I was even offered fresh barbecue sliders (hot off the grill) but I politely declined because I'm vegetarian Another cool thing about this experience was that I checked in via Yelp and showed them and I got two free pillows with my order. I got my bed delivered a little over a week later and I am super super happy with my mattress. Go here if you want great service and good deals! read more

Mancini's Sleepworld - Alameda - Front of store - Furniture Stores Near Me - Alameda, California

I recently found Nectar mattress sale on an IG ad for the same mattress that I purchased for about $150 less. I called the store and they were able to price match it for me and refunded me the different. So hassle free. Thanks Mancini for saving me a drive out there. Customer service is excellent!!! Highly recommend getting a new mattress there! We purchased a new mattress for our new place 2 months ago. The store had a variety of name brand mattresses, Purple, Casper, Nectar, you name it they have it in stock. The sales manager explained the us the different types of mattresses and the best ones for our needs. We eventually went with Nectar for the comfort, cooling tech and soft mattress overall. It had all of our needs to a nice deep rest. We tried several mattresses that day, and they welcome you to try it. I liked that Mancini's had 365 days return policy, if u don't like it you can return it anytime within that window. As well as mattress prices matches with the brand prices online. After purchasing the mattress, there's $10 mattress recycle fee in which when Mancini delivers the new mattress, you can recycle your old mattress. We received our new mattress within a few days, the process was seamless. read more

This is my first time shopping at Mancini and it was a great experience with the one in Alameda. I was serviced by the store manager Raquel and she was wonderful. It was apparent that she is very knowledgeable and was very informative on the type of mattress best fit for me. She took the time to explain everything throughly. I would definitely recommend others to check out this store. As for delivery, it was timely and efficient. Overall, great first experience with Alameda Mancini! read more

I would like a shout out to Josh!!! I visited the store on Tuesday with a problem ... the gentleman was not very receptive and did not bother to help with my problem he told me he would have the person who originally helped me call today at 10:00 am. I waited for the call so I called the store at 10:30 and got Josh!!! Very helpful kind and professional...problem solved!!! Josh is an asset to your company!!! Thank you again for all your help in this matter!!! read more

We received excellent service from Gray. He had such great energy the whole time he spent with us. He shows us everything and listened to our needs. We look forward to our new mattress and bed. Thanks so much. read more

I just left Mancinis world on cloud 9 . Mattress heaven to my door gets here TOMORROW THANKS TO DANIEL. I was very apprehensive but after the reassurance from Daniel that he would make this process easy and delightful...he even threw in a pillow since we waited while he was helping another customer ! We didn't even have to ask...daniel was professional and informative the entire time he explained everything thoroughly this is so important to me especially when I am making an investment. I have chronic back pain and I was very nervous to choose a mattress but after working with Daniel my worries have gone away ...if anyone is looking to purchase a mattress in the near future ask for Daniel! You will not be disappointed or suffer from buyers remorse read more

Mancini's Sleepworld - Alameda - Furniture Stores Near Me - Alameda, California

I had an awesome experience here and Josh was super professional and easy going. My wife and I are very happy with our purchase and experience. Highly recommend!! read more

I would like to suggest a name change to Knucklehead City. My wife and I came here last night looking to buy a new bed for a guest room. We were greeted by an annoying young woman who believes jargon and making up alternative facts as a standard means of business. I stated that we were just looking. Her reply: "Have a nice day", wow. I wanted to compare two mattresses, one that we purchased two years ago with another model. This should have been a quick and easy with sale following. I asked the male employee a question to which the female responded. I politely asked her if the question was addressed to her, she said no. Male employee then tried to upsell with a motorized unit for substantially more. Even after I said no, the pitch kept coming. Management should take this review and consider if being in business in this location with these employees is good idea. We left and went to a competitor for purchase. You can verify by looking at your competitions review on this same date. It was interesting to see another family in your store at your competitors store making a purchase as well. Maybe the business model that you should consider is being the sales agent and referral source for other stores that are not Mancini. read more

I came into the store on Memorial Day and was promptly greeted and assisted by John. He was pleasant and attentive in just the right amounts. I felt no pressure to purchase and yet John sufficiently checked in on my during my visit while I tested different beds and had questions along the way. Mancini's has a great employee in John. Thank you, John. read more

Pandemic Review My wife and I came here over the Black Friday weekend as we were really looking for a new bed since ours was getting pretty old and I was starting to wake up with lower back pain. Parking for this place is really plentiful as the plaza is huge and there's a ton of other stores nearby. When we first entered, we were greeted by John the store manager and he quickly asked us what we were looking to buy. Johns service was exemplary! He didn't rush us or pressure us into buying anything, he made some recommendations and gave us some great input after we provided him with our feedback as well as some of the issues that we wanted to resolve by buying a new bed. I definitely recommend John for the buying process from beginning to end. He also provides great after service if there is anything missing or if there's mistakes on the order. When we ordered our bed, we had to wait a month as they didn't have everything in stock at that time. My recommendation for people is to definitely opt for the vip delivery service as they're more flexible on the timeframe and John can help arrange that for you! John, his staff, as well as the delivery crew observed pandemic guidelines and left us with a great experience from beginning to end! read more

This is the place to go to get a great mattress and EXCELLENT customer service. My husband and I had a wonky mattress and needed to get our warranty claim filed and purchase a new one. Raquel helped me from the get go to get the claim filed and pick out a new mattress. She is knowledgeable and professional and makes you feel comfortable in all your decision making. Highly recommend Mancini's in alameda and make sure you ask for Raquel, doesn't get better than her!! read more

I just went in at 7:40 this evening. I apologized for arriving 20 minutes before closing but since I knew what I was looking for it wouldn't be long. I told the sales associate, a petite female, that I needed a full size mattress. Upon asking my budget, within the first 3 minutes, she literally rolled her eyes at me and directed me to an overpriced mattress by the door. Right then I decided I will not give any business to this store. I went back to her and told her I will go somewhere else since she seemed to be very bothered by my presence and because she rolled her eyes. It's clear that she doesn't belong in a customer service industry as she cannot even fake niceties. Honestly, I'd give 0 stars if I could. read more

Racquel was the best! (And so was Josh, who also helped.) Racquel was patient with me as I went back and forth between two beds to see which firmness level was right. She worked in my budget and found me the best mattress for me, even making suggestions to help me sleep better. Although I thought I was only looking to replace my mattress, she showed me how a bed platform that raised would alleviate my lower back pain. Some people would think this is just an upsell, but after thinking about it, I do wake up with my knees bent up to alleviate the lower back pain. I wouldnt have thought about this without her mentioning it because I am still mostly asleep when I notice this. 5/5 stars. Go see Racquel and Josh. read more

Raquel was amazing, very friendly and helpful. Went in and out with exactly what we wanted. Thank you! Great service!

I had this terrible salesperson. I heard an ad announcement for Mancini's after watching a Warriors post game analysis and came to the Alameda branch to purchase a mattress. The day prior to going, I spoke on the phone with Richard and had a great conversation regarding mattresses and said to ask for him tomorrow when I get there and he'll be able to find a mattress for me. I went the following day and no one was at the counter. After awhile, an older, heavy Caucasian man came to the counter and asked if he could me. I asked for Richard and he said he was sick and didn't come in. I informed him Richard said you have many brands to choose from and I needed to buy a mattress. Then he just started to talk about the company, the store policies and constantly talking or boasting about his 30+ years of knowledge and experience in the bedding industry. There were times I had to talk over him just to ask a question. And throughout the 5-10 mins of our interaction, he asked me 3 times how much I wanted to spend on a mattress, so he'll know where to look in finding a mattress for me. I told him price is not an object for a good quality mattress. Then he just continued talking about himself, his knowledge, company's policies and other abstract subjects etc. while I was just standing at the counter wasting time hearing him talk without getting a word in, instead of spending quality time on helping me find a mattress. I just ended up helping myself and looking at the showroom of mattresses on my own. There were lots of mattresses, which was overwhelming and confusing in determining what to look for. I just took some pictures of the ones I like and brought it to the Berkeley location for assistance. On a side note, while I was looking around on my own, I noticed there was another female salesperson that was very cordial and attentive when a customer walked into the store. She greeted him professionally and inquired what he was looking for. Asked if he was a back or side sleeper, etc. and brought him to a machine that measures his body I guess to help in finding a right mattress for him? It would have been nice to be greeted in that manner. I guess it was fate that Richard wasn't there that day and I was greeted by an awful salesperson that cares more about boasting his ego and dominating a conversation without assisting a customer who wanted to purchase a mattress. read more

I really like this place and the quality of their mattress, but they have excellent customer service. Daniel Villanueva was helpful and patient with my mother, and I left Mancini's in Alameda very happy. Daniel and the staff are friendly. Thank you, Daniel, for your help. I highly recommend this place! read more

Absolutely blown away by the customer service experience and rates for me and my family! From the moment my father had walked into the store located in Alameda, we were greeted with the warmest invitation by Racquel Angeles. Racquel, who has been with the company for over ten years, has motivated me to jump onto Yelp today to share that Mancini's holds the most comfortable monumental mattresses in the game, coupled with outstanding service and generosity. The idea that a luxury furniture store could provide what Racquel shared with us, not only matching our budget but generously providing additional support for us to walk out with pillows amongst other needs with rest and relaxation at the highest degree. We had just moved to the area and needed new beds and within minutes Racquel had us feeling taken of and in the best shape for the best night sleep. Thank you for your outstanding service Miss Angeles and please know your hard work and dedication are a blessing and a pure example of what only one could dream of for finding a way we could make everything possible. We appreciate you! read more

I came in looking for a new mattress but I didn't know what I was looking for exactly. Luckily the manager there Daniel kindly help me find the perfect bed not too firm not too soft. I also got a frame and some very comfy pillows. Overall one of the best sales experience I've had quick and easy. Would highly recommend this place! read more

For me, it's all about sleep. My whole life is like, if something's going on, nothing ever preceded fun. I always put my friends and the fun and the business ahead of everything. My man Danny V. The manager of the Alameda Mancini's is the best of the best. He weathered all of my questions and concerns with ease. We settled on a Herloom King with adjustable bases. It's been life changing. Thank you so much Danny! read more

My experience buying a mattress at this location was totally aggravating. I would not ever shop there again. I went there looking for a mattress made from natural materials, as I am allergic to most chemicals and needed a mattress that wouldn't make me sick. The salesperson, who turned out to be the manager showed me a line of mattresses that would work for me. They were expensive, but all natural fiber mattresses are expensive. It was more then I could afford and I talked to him about buying the floor model. We made a deal that worked for me, based on his telling me the floor model was under the same warranty as a new mattress. I paid for the mattress and made a date for delivery. When I asked for the warranty in writing, he said he would need to look for it and would send it to me. He couldn't find it ( not a good sign ) but sent an email copy which I could hardly read. I managed to get through most of it and it said very clearly that floor models were not under warranty. I was really upset as I really wanted this mattress and couldn't afford the price of a new one. Long story short, I talked to my brother who offered to pay some towards a new mattress. I went back the next day and spoke with Daniel ( the store manager ) again.He said he didn't realize that this company didn't warrantee their floor models, some companies do ( he is the manager, so he either doesn't know his job, or he was lying ). We made a new deal and kept the delivery date. I was supposed to get a phone call 1/2 hour before they arrived, within a 4 hour window. So I planned my day around the delivery time. I was out doing errands and get a call that they are at my house. It was an hour before the delivery time was supposed to even start. I live on a. small dead end street and a large truck was going to cause a problem for my neighbors if it was there for long. So I left what I was dong and went home. They delivered the mattress and when I asked for the warranty they told me they didn't have one, I could find it online. I was not happy about that, but let it go. Then the told me they couldn't take the platform I had with my bed ( I had also bought a new frame ) as they didn't take wooden platforms. Daniel specifically told me it would be fine. So now I had to call Daniel and they delivery guy called the factory. After some back and forth hassle they took the frame. I was hoping all was settled, except this very heavy mattress kept sliding off the frame at the bottom. Then I get a call that they are delivering a part that should have come with the frame! I now have yet another 4 hour deiivery time to wait for them, even though it was there mistake. turned out there was a part for the frame that kept the mattress from sliding down off the frame. About 4 weeks in I decided I was not comfortable on this mattress. I went to a different mattress store and bought something different. I called Mancinni's and told Daniel I wanted to return the mattress. It was then that he told me there was a 5% restocking charge ( which is a lot on an expensive mattress ) plus $99. I had the mattress from Mancinni's picked up and the other mattress delivered ( this new place doesn't charge a restocking fee ). Two weeks later I had not received my money back from Mancinni's. I called and Daniel was not there. The person who answered said that Daneil would take care of it. A few days later still nothing. I called again. This time the woman who answered told me that they don't keep credit card information and Daniel should have called me to ask for it! She took my information and processed the refund right there and then. I know this is a very long review, but it was a very long ordeal. If you are looking for a mattress, avoid this place!! read more

Had the most incredible service with John from Mancini's Sleepworld in Alameda. Our mattress was due for replacement and covered under our warranty due to the severe dip in the mattress after a few years. My husband and I decided to upgrade to a Tempur-Pedic Mattress once the assessment was complete and approved. John was incredibly informative and listened to our needs and offered various thoughts and suggestions on what we were looking for. Once we selected the mattress (best choice ever btw) - he offered a promotion that was too good to pass up and again, offered accessories that would enhance our sleep and then some! John made the entire experience fun and manageable and will absolutely come back and continue to shop with Mancini's as long as John is around! Also want to note that John followed up on my delivery and ensured it was 100% satisfactory. Really appreciate his attentiveness to his clients. Thanks, John! Alex read more

Went in on a whim on a Monday and ended up taking delivery the very next day. I had an idea of what I wanted and luckily for me the person I spoke to was John the store manager. He never tried to upsell me or pressure me or anything like that. Just showed me what I was interested in and allowed me to make the decision that I saw fit which I greatly appreciated. After about 20 min or so, John set me up with the mattress I wanted and I was ready to go for delivery the very next day. Delivery had its moments but for the most part it went swimmingly. The mattress is very comfortable and that's even before it's been broken in, so I am excited about the future of this mattress. Cheers to John for setting me up with the perfect mattress for myself at the perfect price point I was looking for. Check them out if you are in the market... you won't be disappointed. read more

Raquel and Joshua were so amazing and patient with my fiancé and myself. We spent about two hours testing different mattresses and pillows to find our perfect match. The two were incredibly knowledgeable about each mattress and helped us to find a happy medium between his desire for a firm mattress and mine for soft support. Delivery and removal of our old mattress was available within 24 hours. Best yet was the pricing. They worked with us to make sure we got what we need within our budget and made sure we got all the current promotions. I can't give this business any higher recommendation. read more

We had a fantastic experience with Raquel at Mancini's today. After buying a critic's choice mattress-in-a-box from the internet, I started waking up in the middle of the night with numb toes and aching shoulders. So, we double-masked and headed to Mancini's. We called ahead to ask when it's less crowded, and we showed up at the recommended time (early Sunday). Upon arrival, we were the only customers in the store. They gave us disposable covers to lie on, and both employees were wearing masks. Raquel helped us, and from the beginning she was patient, knowledgeable, friendly, and professional. My wife and I are like goldilocks squared. One wants bouncy and the other wants to sink. One needs firm and the other needs plush. Raquel didn't blink. She patiently guided us through all our options. After two hours, we found the one that would make us both happy. Raquel knew her products well and gave us honest advice. Highly recommended. read more

We needed a new bed for my mom and decided to check out Mancini's at the Alameda South Shore Center on a Sunday afternoon. Parking was breeze right in front. We walked in and greeted by two gentlemen at the counter and asked if we needed help. We said we're going to check out some mattresses and they said to take our time to check out the beds. With our budget in mind, we targeted two models that my mom was trying out. James came by and asked how we liked the bed and told us about the firmness of the models that were side by side. Told James about the two beds that we had narrowed down to and mentioned that this model was compatible with the Ergomotion feature and showed us how the back and foot of the bed could be elevated. My mom enjoyed these features but felt the bed was a little high. James walked us to another bed with lower legs on the Ergomotion and my mom was comfortable with this height. We placed the order, but James said the bed was not available for delivery for three weeks. However, he said he will try to look for the bed in the inventory system and can get us an earlier delivery. Yes, James was true to his word and called two days later and said they had the bed and could delivery it at our earliest convenience. After the delivery and set-up, we decided to get a headboard and frame. We went to store and checked out the one we were eyeing during the prior visit and made the purchase with James. Overall, it was a great experience at Mancini's. James was friendly, informative and let us take our time to come to a decision. No pressure selling. He was true to this word and did find the bed and got it to us way early than the projected three weeks! read more

Over a year ago I was looking for a mattress. I originally went into Sleep Train because they were a customer I worked with at the time. This was when Sleep Train was transitioning to Mattress Firm and after the sales associate helped me find the mattress I wanted, he informed me that he was quitting because of the transition, wrote down the information on the mattress I wanted, and told me to go to The Sleep Train at Southshore because they'll have the mattress I want at a lower price point. The manager at the time David helped me out, and I was surprised when the price listed included the price of the mattress as well as the box spring and frame. This price for everything was already hundreds of dollars less than the list price at Sleep Train for the mattress alone. About a few months ago I had sagging in the mattress and wanted to use my warranty. I read online that the whole process of mattress warranty was a nightmare, but I called the store first to get some guidance. John was the new manager and he hooked me up. The store took care of the whole warranty process, all I had to do was schedule a time to be at the house so the guy from Sealy could be there. They did all the paperwork. Sealy ended up replacing the box spring and mattress and John had a new mattress delivered within the week. TL;DR I got excellent service from two different managers both when I bought the mattress and a year later when I needed to use my warranty. All at price lower than the competition, and at no extra cost. read more