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Direct Mattress Outlet

4.5 (81 reviews)
InexpensiveMattresses
Open • Open 24 hours

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12 years ago

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12 years ago

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9 years ago

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7 years ago

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11 years ago

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12 years ago

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11 years ago

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Pete G.

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9 years ago

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12 years ago

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Ask the Community - Direct Mattress Outlet

Review Highlights - Direct Mattress Outlet

“Pete got me squared away in just a few hours, including delivery and helping me get my new mattress up some stairs.”

Mentioned in 15 reviews

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Mattress Firm Alameda

Mattress Firm Alameda

4.2(94 reviews)
3.5 km
•$$

Updated review: 9/7/2026…read more It has been over 11 years since I visited Mattress Firm . Yesterday I purchase a new king size mattress. Leila, the manager, was very helpful in recommending a medium firm mattress since I sleep on my side. The mattress was delivered today. I am very satisfied with the new mattress. I have been sleeping on my couch for about six months. I have to admit the best time to purchase a mattress is around Labor Day. The delivery and set up did not take long. The two movers were friendly and great. The price of the mattress was less than $2,000, which included a mattress cover and delivery fee. I had $1,500 as a down payment. The remaining balance was about $435, and I had it financed with no interest charged.

My experience began with a call to the Mattress Firm location in Emeryville, and unfortunately, it…read morewas anything but welcoming. The representative I spoke with was extremely dismissive and seemed completely uninterested in helping me, which almost caused me to take my business elsewhere. Thankfully, I decided to call the Alameda location, where I had the pleasure of speaking with Leila. From the moment she answered the phone, the difference in customer service was night and day. She was warm, patient, knowledgeable, and genuinely invested in helping me find the right mattress. We spent nearly an hour on the phone discussing my options, and she answered every question thoroughly without ever making me feel rushed or pressured. Because of Leila's professionalism, expertise, and exceptional customer care, I confidently purchased a California King mattress. She completely turned what began as a disappointing experience into one that exceeded my expectations. Leila is a tremendous asset to Mattress Firm, and her commitment to outstanding customer service deserves to be recognized. Kudos to you, Leila, and thank you for making such an important purchase a truly enjoyable experience!

Photos
Mattress Firm Alameda - 11/29/24 Exterior.

11/29/24 Exterior.

Mattress Firm Alameda - 11/29/24 Exterior, entrance

11/29/24 Exterior, entrance

Mattress Firm Alameda - 11/29/24 Holiday hours

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11/29/24 Holiday hours

Mattress Firm Emeryville Powell Street Plaza

Mattress Firm Emeryville Powell Street Plaza

4.1(186 reviews)
2.2 km
•$$

Just had to come and say that Mirko was extremely helpful and knowledgeable about the science of…read moregetting great sleep. We had just gone to try the Purple mattresses at Bay Street and had sticker shock! Mirko asked us a ton of questions about how we sleep, what our pain points were, what we did like at Purple, and had us try a variety of mattresses to compare. In the end, my husband and I felt like we were able to choose the best one for us and within our price range, based on Mirko's recommendations and patient customization. If you need a new mattress and want a bespoke experience, definitely come here!

First time I came in there was a nice man who recommended I come in at another time for some better…read moredeals. This rating ain't about the nice guy but the second time I came by. Today I went and the customer service was the worst Ive seen in a while. Within the first 2 minutes of entering the store I asked where a specific mattress was, but once I asked what the deal applied for (the big sign on the front of the store) the guy was so rude and talked to me like I was an idiot and asked me what sale am I even asking about. I asked what the free bed frame deal applied for, by the way the only sale sign in the store, and I pointed at it while asking. He replied "what? What sale? What are you pointing at? What are you doing?" In a very demeaning way. Dude was so rude about it. I left I didn't even want to buy anything at that point.

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Mattress Firm Emeryville Powell Street Plaza
Mattress Firm Emeryville Powell Street Plaza - Outside

Outside

Mattress Firm Emeryville Powell Street Plaza

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Purple

Purple

4.6(41 reviews)
2.0 km

Since I cannot find an entry for the online store, I will be leaving this review on all Purple…read moreMattress sites so people are aware: Several years ago I decided to splurge and buy a new mattress, the first one I have ever purchased. I went all out and bought a pillow, sheets and mattress cover and have been happy with all items. Last month, I decided to be a returning customer and place an expensive order with the purple company buying over $800 in new pillows and sheets. I planned to use a card that allows to split the payment (affirm) and placed the order. Less than 10 minutes later, I realized I clicked the WRONG option and the payment went through in FULL on my debit card. Over $800 out of my account that I was not expecting. I IMMEDIATELY looked into how to cancel or reverse the order and emailed at least 2 different emails trying to fix the issue and just change the payment method. No one answered. The next day I got an update saying that the order was being prepared. I emailed AGAIN and asked for assistance and NO one responded. I called several numbers, and ALL noted that the offices were closed for the weekend. On Monday, I called at my lunch hour - just before 12 - to speak with someone about the order and was informed that it WAS TOO LATE to help me with my order. HOW WAS THAT POSSIBLE?!? They had only been open for 4 hours! How am I too late to correct this issue? It turns out their warehouses are open on the weekend and apparently do more work than their customer service personnel because NO one could help me. They confused the situation several times and before I knew it, the order was canceled, but they were giving me NO confirmation WHEN the $800+ would be returned to my account. I could not wait over a week to have the money returned as I had to bills (this was just before the 1st of the month) and needed to buy groceries. I called my bank who did an IMMEDIATE reversal and by Tuesday, I could access the money in my account again. I then reached out to Purple to see if any of this situation could be rectified since this was incredibly stressful and frustrating going back and forth between Saturday-Tuesday and I was offered a 25% discount on my new order (response copied below): ------ ------ Hi Jessica,   Thanks for your reply and for sharing your concerns.   I understand how this situation has affected your experience. To address the issue, I am pleased to offer a 25% discount on a new order of the accessory items. Unfortunately, I am unable to provide a discount beyond this amount. Please confirm whether you would like to proceed with placing a new order utilizing the offered discount. Please don't hesitate to reach out if you have any questions or concerns - we're so happy to have you as part of our Purple Family! Betsi SPurple Customer Care ------ I emailed asking how I would utilize this discount and was then informed of the following: ---- Hi Jessica,    Unfortunately, all accounts linked to the name, email address, and shipping address will be flagged. As a result of the dispute that was filed, Purple has applied a permanent block to the associated account(s). This policy remains in effect even if the dispute has been settled, and no future orders can be placed.   I understand this is not the resolution you were hoping for, and I sincerely apologize for any frustration this may cause.   Thank you for your understanding, and I wish you all the best. Have a great day. Betsi SPurple Customer Care ---- ---- Over a WEEK later and the order was finally reversed on Purples end and I saw the charge back on my account. I contacted my bank and confirmed their side of the dispute is closed but for whatever reason, it is not with Purple and now they are refusing to honor a discount they originally offered. Now they are saying that my account has been blocked and I won't be able to make another transaction, but WILL NOT tell me for HOW LONG. Indefinitely?! ABSOLUTELY RIDICULOUS. This entire interaction has been completely unacceptable and now they are saying I CANNOT MAKE ANOTHER PURCHASE. INSANE!

Could not recommend this showroom enough!! I personally consider myself a sleep connoisseur & it…read morehas been a personal goal of mine to one day own a purple mattress. Having scoured the website, I was a bit overwhelmed and confused as to which style would best suit my needs but I was luckily helped my Jakob R. who was not only incredible helpful and personal but was so knowledge about the product and gave me several options that he thought would fit my needs. It was overall such a positive experience and I am so excited to place my order and I cannot shout out Jakob enough, he made the whole process so easy and really brought such a great energy, I can't wait for my mattress to come in now!!

Photos
Purple
Purple  - Grand Opening

Grand Opening

Purple

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Direct Mattress Outlet - mattresses - Updated October 2026

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