Direct Mattress Outlet is my goto vendor for mattress purchases. We have purchased a king size for…read moreour main bedroom there, plus two smaller mattresses (a queen and a twin) for our auxiliary bedrooms. The staff is always helpful and they have a decent selection. Its helpful going into do a little research online about what general types of mattresses (spring, memory foam, hybrid, etc.) are out there so you can have an intelligent conversation going into a place like this. Otherwise you are just overwhelmed by options. Sometimes they will have Tempurpedics as cheap as $800. This is a fantastic deal. But its kind of hit or miss on the selection of these high-demand luxury mattresses. We usually get a mid-grade mattress and just elect to change it more often. The cheaper mattresses do tend to sag quicker, but its nice to do a change.

I saved a few hundred on a beautyrest and it would have been more if I hadn't specifically wanted…read moreextra firm. Easy and fast, Pete helped me carry it up stairs. Thanks!!

I ordered 14 mattresses to replace some older ones, so I was a little hesitant, because I was…read morepurchasing in bulk without having the opportunity to try one in person first. I am happy to say they have exceeded my expectations! They are thick, comfortable, well-made and look great. Everyone who will be using them will be pleased. I will definitely order more in the future as we continue replacing our older mattresses. I highly recommend Gerald and his team at Berkeley. I will most certainly be returning for more.

They helped us find exactly what we needed, even after some miscommunication between my partner and…read moreI about what we needed. They have lots of styles and price points to choose from and give you space to roam around and try mattresses.

I came to this location through a program that helped me through a difficult time in my life and I…read moream really grateful that I got to pick out my couch, mattress and bedside table. It all fit in my studio, but I didn't receive the mattress so I don't know if I canceled it and just got the sofa bed but either way I'm really satisfied with the quality of the sofa bed. I'm laying on it now and it's very comfortable.

Big selection.. they sale living room furniture they a big selection on couches they always had…read morebeds frames . Beds and living room furniture .the staff was very welcoming and friendly I was able to pick out a sofa that day.. they were closing so I came back the next day to put my deposit.. even though they closed they still stayed and didn't rush when I was trying to decide on a couch.. they will even haul away your old furniture for a small fee..

Khalil was so helpful to us during our mattress purchase. We had spacious time to narrow down what…read morewe wanted, and were expertly guided to a choice that met all needs. We were happy with the flexible delivery and ability to recycle our old mattress as well. Have so far had 2 happy sleeps on our new beds! Thanks, Khalil!

Came in to purchase a pillow due to a lot of Neck Pain & Jackson helped me pick a specific pillow…read moreand it's the best decision I ever made . Also Jackson's hospitality & kindness is 10/10!

Updated review: 9/7/2026…read more It has been over 11 years since I visited Mattress Firm . Yesterday I purchase a new king size mattress. Leila, the manager, was very helpful in recommending a medium firm mattress since I sleep on my side. The mattress was delivered today. I am very satisfied with the new mattress. I have been sleeping on my couch for about six months. I have to admit the best time to purchase a mattress is around Labor Day. The delivery and set up did not take long. The two movers were friendly and great. The price of the mattress was less than $2,000, which included a mattress cover and delivery fee. I had $1,500 as a down payment. The remaining balance was about $435, and I had it financed with no interest charged.

My experience began with a call to the Mattress Firm location in Emeryville, and unfortunately, it…read morewas anything but welcoming. The representative I spoke with was extremely dismissive and seemed completely uninterested in helping me, which almost caused me to take my business elsewhere. Thankfully, I decided to call the Alameda location, where I had the pleasure of speaking with Leila. From the moment she answered the phone, the difference in customer service was night and day. She was warm, patient, knowledgeable, and genuinely invested in helping me find the right mattress. We spent nearly an hour on the phone discussing my options, and she answered every question thoroughly without ever making me feel rushed or pressured. Because of Leila's professionalism, expertise, and exceptional customer care, I confidently purchased a California King mattress. She completely turned what began as a disappointing experience into one that exceeded my expectations. Leila is a tremendous asset to Mattress Firm, and her commitment to outstanding customer service deserves to be recognized. Kudos to you, Leila, and thank you for making such an important purchase a truly enjoyable experience!

Just had to come and say that Mirko was extremely helpful and knowledgeable about the science of…read moregetting great sleep. We had just gone to try the Purple mattresses at Bay Street and had sticker shock! Mirko asked us a ton of questions about how we sleep, what our pain points were, what we did like at Purple, and had us try a variety of mattresses to compare. In the end, my husband and I felt like we were able to choose the best one for us and within our price range, based on Mirko's recommendations and patient customization. If you need a new mattress and want a bespoke experience, definitely come here!

First time I came in there was a nice man who recommended I come in at another time for some better…read moredeals. This rating ain't about the nice guy but the second time I came by. Today I went and the customer service was the worst Ive seen in a while. Within the first 2 minutes of entering the store I asked where a specific mattress was, but once I asked what the deal applied for (the big sign on the front of the store) the guy was so rude and talked to me like I was an idiot and asked me what sale am I even asking about. I asked what the free bed frame deal applied for, by the way the only sale sign in the store, and I pointed at it while asking. He replied "what? What sale? What are you pointing at? What are you doing?" In a very demeaning way. Dude was so rude about it. I left I didn't even want to buy anything at that point.

Our mattress wore out.........after NINETEEN YEARS, so we bought another one this January…read more In 2007, I was having excruciating back pain so was buying and returning various mattresses one after another. Finally I found our European Sleep Works Mattress and could sleep comfortably again. It developed a bit of a sunk in spot two years ago so needed to be replaced. Our new mattress is every bit as comfortable as the first one. We expect it will prove equally durable. I'm so grateful we didn't need to go one a year long quest again to find a superb mattress. I did read the post mentioning mold smell in the showroom. We noticed that too. We were not there long enough to be affected and the mattresses are not made or stored there so it didn't bother us, but we felt some concern for the staff working there full time. I suspect the smell could be a big negative from a marketing perspective. Fortunately, we already had great confidence in the product.

The bottom-of-their-line mattress we bought there about six years ago seemed to be having some…read moreissues, and my back was starting to bother me in the morning. After exchanging couple of friendly and professional emails and sending them some photos, they sent out a two-man team who basically replaced the entire guts of the mattress at no charge. Really appreciate that they provide such good service and support for their product. (A highly reputable competitor who we were thinking of getting a mattress from told us we should call European Sleepworks first because they really do stand behind their product - it was good advice.)

Mancini Sleepworld in Alameda offers exceptional customer service. As soon as we entered, we were…read moregreeted warmly by Marcos, who showed us a variety of mattresses that fit our budget. He patiently explained the details of each mattress, ensuring we made an informed decision. They also provided flexible payment plans and had some recliner chairs and floor models with significant discounts. Overall, we had a fantastic mattress shopping experience at Mancini Sleepworld.

After running out of your competitors, see Alameda Mattress Firm review, we came straight here…read more Quality/Quantity - Clean organized location. Good size. Price points my daughter was looking at for queen beds ranged from $3k to $6k+. Carried all, if not most, of the brand names. Atmosphere - Again, clean and organized. Service - 5 stars. Richard had my daughter try out the 5 different types of firmness. And then he kept narrowing it down to her liking, getting more specific and more specific. Until we found the best fit for her. He then shared the different promotions, coupons, etc. Shared the warranty and delivery information. Etc. Price - $3k for both the mattress and frame. One of those frames that can go up and down. Owner Comment - Congrats on your success since 1969 and now with your 42 locations. 2020 - Sun Capital Partners, Inc. ("Sun Capital"), Invested in the company.

Great experience with this furniture store! We're new to California and after shopping around…read morelooking at everything we let the employee know we wanted to shop around nearby stores before deciding--he was very respectful and totally understood. We ended up coming back because of his great deals, and I'm so glad we did! The customer service was amazing. We got the quickest delivery ever, and he even helped unload and set up the couch the next day. Super friendly, professional, and made the whole process so easy. Highly recommend!

Leo and Abel are wonderful. Really fast and efficient. Would highly recommend. Good deals has…read morereally good deals and great delivery.

Since I cannot find an entry for the online store, I will be leaving this review on all Purple…read moreMattress sites so people are aware: Several years ago I decided to splurge and buy a new mattress, the first one I have ever purchased. I went all out and bought a pillow, sheets and mattress cover and have been happy with all items. Last month, I decided to be a returning customer and place an expensive order with the purple company buying over $800 in new pillows and sheets. I planned to use a card that allows to split the payment (affirm) and placed the order. Less than 10 minutes later, I realized I clicked the WRONG option and the payment went through in FULL on my debit card. Over $800 out of my account that I was not expecting. I IMMEDIATELY looked into how to cancel or reverse the order and emailed at least 2 different emails trying to fix the issue and just change the payment method. No one answered. The next day I got an update saying that the order was being prepared. I emailed AGAIN and asked for assistance and NO one responded. I called several numbers, and ALL noted that the offices were closed for the weekend. On Monday, I called at my lunch hour - just before 12 - to speak with someone about the order and was informed that it WAS TOO LATE to help me with my order. HOW WAS THAT POSSIBLE?!? They had only been open for 4 hours! How am I too late to correct this issue? It turns out their warehouses are open on the weekend and apparently do more work than their customer service personnel because NO one could help me. They confused the situation several times and before I knew it, the order was canceled, but they were giving me NO confirmation WHEN the $800+ would be returned to my account. I could not wait over a week to have the money returned as I had to bills (this was just before the 1st of the month) and needed to buy groceries. I called my bank who did an IMMEDIATE reversal and by Tuesday, I could access the money in my account again. I then reached out to Purple to see if any of this situation could be rectified since this was incredibly stressful and frustrating going back and forth between Saturday-Tuesday and I was offered a 25% discount on my new order (response copied below): ------ ------ Hi Jessica,   Thanks for your reply and for sharing your concerns.   I understand how this situation has affected your experience. To address the issue, I am pleased to offer a 25% discount on a new order of the accessory items. Unfortunately, I am unable to provide a discount beyond this amount. Please confirm whether you would like to proceed with placing a new order utilizing the offered discount. Please don't hesitate to reach out if you have any questions or concerns - we're so happy to have you as part of our Purple Family! Betsi SPurple Customer Care ------ I emailed asking how I would utilize this discount and was then informed of the following: ---- Hi Jessica,    Unfortunately, all accounts linked to the name, email address, and shipping address will be flagged. As a result of the dispute that was filed, Purple has applied a permanent block to the associated account(s). This policy remains in effect even if the dispute has been settled, and no future orders can be placed.   I understand this is not the resolution you were hoping for, and I sincerely apologize for any frustration this may cause.   Thank you for your understanding, and I wish you all the best. Have a great day. Betsi SPurple Customer Care ---- ---- Over a WEEK later and the order was finally reversed on Purples end and I saw the charge back on my account. I contacted my bank and confirmed their side of the dispute is closed but for whatever reason, it is not with Purple and now they are refusing to honor a discount they originally offered. Now they are saying that my account has been blocked and I won't be able to make another transaction, but WILL NOT tell me for HOW LONG. Indefinitely?! ABSOLUTELY RIDICULOUS. This entire interaction has been completely unacceptable and now they are saying I CANNOT MAKE ANOTHER PURCHASE. INSANE!

Could not recommend this showroom enough!! I personally consider myself a sleep connoisseur & it…read morehas been a personal goal of mine to one day own a purple mattress. Having scoured the website, I was a bit overwhelmed and confused as to which style would best suit my needs but I was luckily helped my Jakob R. who was not only incredible helpful and personal but was so knowledge about the product and gave me several options that he thought would fit my needs. It was overall such a positive experience and I am so excited to place my order and I cannot shout out Jakob enough, he made the whole process so easy and really brought such a great energy, I can't wait for my mattress to come in now!!