Direct Mattress Outlet is my goto vendor for mattress purchases. We have purchased a king size for…read moreour main bedroom there, plus two smaller mattresses (a queen and a twin) for our auxiliary bedrooms. The staff is always helpful and they have a decent selection. Its helpful going into do a little research online about what general types of mattresses (spring, memory foam, hybrid, etc.) are out there so you can have an intelligent conversation going into a place like this. Otherwise you are just overwhelmed by options. Sometimes they will have Tempurpedics as cheap as $800. This is a fantastic deal. But its kind of hit or miss on the selection of these high-demand luxury mattresses. We usually get a mid-grade mattress and just elect to change it more often. The cheaper mattresses do tend to sag quicker, but its nice to do a change.

I saved a few hundred on a beautyrest and it would have been more if I hadn't specifically wanted…read moreextra firm. Easy and fast, Pete helped me carry it up stairs. Thanks!!

I was exhausted from researching online mattress brands and decided it was best to try mattresses…read morein person. Mancini's Sleepworld on Ashby exceeded my expectations. I honestly expected a car-sales-type experience, but it was the complete opposite - Excellent customer service + no pressure: Sorosh and Jerry were both incredibly helpful, took time to explain the differences between mattresses, and focused on what actually fit my needs rather than upselling. I tested 90% of the mattresses and felt confident in my choice -- my neck and back feel so much better. - The showroom is clean and spacious with a great pillow selection - Delivery was smooth and on time. I was actually able to get the mattress 1 day after I bought it! Buying a mattress can be overwhelming, but Mancini's made it easy. Highly recommend!

I was very unhappy with my experience here. the mattresses for from about $1500-10,000. That was a…read moreshock. The manager (Gerry Kite) recommended a Casper Snow - which was on the lower price range so I bought it. I got it home and immediately hated it. I went in the next day and Mr Kite said well if you didn't like it, why did you buy it? (I layed down on it for about 30 seconds, I guess that was supposed to tell me everything I should know about sleeping for 8 hours on it). Then I was informed I couldn't bring it back for 30 days. So the next month was a misery. the mattress was so hot I had to run a fan at night which gave me a head cold. I"m still coughing now. If I didn't have a decent couch I would have had to check into a hotel for a month. To be fair they did give me a set of bamboo sheets they said would help with keeping me cool. They didn't, but it was at least an acknowledgement. Finally they did take it back and gave me a refund minus $200. I"m not used to paying 200 to be miserable for a month, but I was happy to get out of the whole mess. I finally went to Costco and joined - for $65/year - they have a huge selection of mattresses, for a fraction of the cost. And they'll take it back any day since the day of purchase up to 3 years! As long as the mattress isn't soiled. I immediately bought a Sealy Icon for $400 and I love it.

There's just so much furniture here that you can find anything! I wasn't even looking for a new…read morecoffee table but I decided to upgrade mine since I fell in love with the style and couldn't beat the low price. I also bought a queen sized mattress from here...and 6 months later I'm still happy with my purchase. It was such an upgrade from my last mattress! I haven't slept this good in years. I'll 100% come back here for my furniture needs Thank you to David for providing excellent customer service!

Big selection.. they sale living room furniture they a big selection on couches they always had…read morebeds frames . Beds and living room furniture .the staff was very welcoming and friendly I was able to pick out a sofa that day.. they were closing so I came back the next day to put my deposit.. even though they closed they still stayed and didn't rush when I was trying to decide on a couch.. they will even haul away your old furniture for a small fee..

Came in to purchase a pillow due to a lot of Neck Pain & Jackson helped me pick a specific pillow…read moreand it's the best decision I ever made . Also Jackson's hospitality & kindness is 10/10!

The sales associate was incredibly friendly, listened to me carefully, and answered all questions I…read morehad. The sales associate even found a floor model of the mattress that was the perfect fit for me, bringing the price down. Delivery was not as smooth. Despite the sales associate providing the delivery company with all the necessary information (directions, my phone number, etc) and speaking with the delivery coordination the day before to confirm, some issues came up during delivery. Driver's arrived 20 minutes before the delivery time window and with no warning (I was told I would be given a 30 minutes heads up from the delivery coordinator). I'm disabled and was not prepared for the delivery team. They were unmasked and didn't have have masks available when I asked if they could join me in wearing a mask. Eventually they helped me remove the linens and old mattress in order to accommodate and they left. The sales associate warmed me that the delivery company was not the best in regards to instructions and often there is a communication break down. I feel a company like Mancini's could do more to ensure communication and understanding between the customer and delivery teams in order to benefit everyone involved.

This rating is for the customer service! Romie helped us pick out a mattress today and was patient,…read morehelpful without hovering, and knowledgable. I visited the store this afternoon, explained to Romie what I was looking for, specifically re: a medical condition. He was happy to answer all my questions and let me try out all the mattresses in the store for as long as I needed. I came back later with my partner and Romie continued the great service. Was a very pleasant experience.

11/29/24 What a failure. Came in to buy my daughter a new…read morebed set... Left frustrated and drove straight to their competitor, Mancini's Sleepworld; see other Yelp reviews. See our Reno 5 star review for Mattress Firm... This would have been our 3rd purchase from the brand. Quality/Quantity - Came in for the black friday sale. Maybe I should not have started the conversation with the "show me the affordable value" section?!?! Well he showed us a few mattresses but could NOT explain the difference to my daughter. He hesitantly showed us a few others after having to ask. He would not tell us the price, he said "just look at the tag." He would not tell us the current warranties, he just handed me a piece of paper. We normally would have asked the other salesperson to help, but I could tell she was not in the mood to work either... Every time we had a question, he would walk away and we would have to call him back. Atmosphere - Decent size location. Plenty of street and mall parking. Service - I get it, retail, black friday, early (earlier than usual) sales, etc. I get it, but all that does not justify the lack of service. Well no service. Actually, if anything, offensive service. For management this was on 11/29 at approximately 1pm with the man. Not busy at all, I think only one other customer. Two employees are just sitting at the desk, one female, one male. Guess he got the short end of the straw??? He also gave us a lot of wrong information on deliveries, warranties, exchanges, etc. Anyways, he kept walking away back to his desk to gossip with his co-worker. After the second time he did that, we just left. This is next level rude and lazy. I know it is hard to find good people, but this guy should NOT work with the public. Price - $800, but we did NOT buy. At least we will NOT buy through him. Management really needs to visit this location. Owner Comment - Congrats on your 90+ years of success with 2,400 locations and counting.

Just had to come and say that Mirko was extremely helpful and knowledgeable about the science of…read moregetting great sleep. We had just gone to try the Purple mattresses at Bay Street and had sticker shock! Mirko asked us a ton of questions about how we sleep, what our pain points were, what we did like at Purple, and had us try a variety of mattresses to compare. In the end, my husband and I felt like we were able to choose the best one for us and within our price range, based on Mirko's recommendations and patient customization. If you need a new mattress and want a bespoke experience, definitely come here!

As soon as I entered the store ,the man who was working was so helpful ! He asked me a few…read morequestions about my sleep patterns and answered all Of my questions .He was genuinely such a nice person ! I could not have asked for anything more when picking out a new mattress for my new place .His name is Chris and he is awesome !!!

Our mattress wore out.........after NINETEEN YEARS, so we bought another one this January…read more In 2007, I was having excruciating back pain so was buying and returning various mattresses one after another. Finally I found our European Sleep Works Mattress and could sleep comfortably again. It developed a bit of a sunk in spot two years ago so needed to be replaced. Our new mattress is every bit as comfortable as the first one. We expect it will prove equally durable. I'm so grateful we didn't need to go one a year long quest again to find a superb mattress. I did read the post mentioning mold smell in the showroom. We noticed that too. We were not there long enough to be affected and the mattresses are not made or stored there so it didn't bother us, but we felt some concern for the staff working there full time. I suspect the smell could be a big negative from a marketing perspective. Fortunately, we already had great confidence in the product.

Mattress shopping can be confusing and frustrating, but once my husband and I decided to buy a…read moreEuropean Sleepworks mattress, it was almost entirely fun. We have been happily sleeping on our new mattress and foundation for one week--an immense improvement! Our only hesitation in buying from ESW is that we live in Yolo county, so the delivery was somewhat costly, but it was entirely worth it. A big thank you to the delivery guys, who were perfect and extremely helpful. The fun part was Michelle who helped us patiently and with humor. I think that ESW does not pay commissions to its employees, which is wonderful for customers like my husband who likes to take his time. In any case, Michelle walked us through all of the options, carefully explaining the construction and comfort of each. She is as easy-going as she is knowledgeable. Thanks again Michelle!

We had such an amazing experience working with Chesiree. With over 10 years of experience, she…read moretruly knows her stuff when it comes to mattresses, sleep habits, and what works best for different kinds of sleepers. From the moment we met her, she was warm, down-to-earth, and incredibly relatable -- the kind of person who makes you feel comfortable right away. She took the time to really listen to my needs and explained everything in a way that was easy to understand. Instead of just pointing us to something expensive, she helped us find the right mattress for our bodies and budget. Her knowledge and honesty made the whole process stress-free and enjoyable. Thanks to her, we finally found a bed that has completely changed the way I sleep -- no more tossing, turning, or waking up sore! Delivery was fast, setup was smooth, and I couldn't be happier. If you're looking for someone who's experienced, genuine, and actually cares about helping you sleep better, we highly recommend asking for Chesiree. She's truly one of a kind!

After running out of your competitors, see Alameda Mattress Firm review, we came straight here…read more Quality/Quantity - Clean organized location. Good size. Price points my daughter was looking at for queen beds ranged from $3k to $6k+. Carried all, if not most, of the brand names. Atmosphere - Again, clean and organized. Service - 5 stars. Richard had my daughter try out the 5 different types of firmness. And then he kept narrowing it down to her liking, getting more specific and more specific. Until we found the best fit for her. He then shared the different promotions, coupons, etc. Shared the warranty and delivery information. Etc. Price - $3k for both the mattress and frame. One of those frames that can go up and down. Owner Comment - Congrats on your success since 1969 and now with your 42 locations. 2020 - Sun Capital Partners, Inc. ("Sun Capital"), Invested in the company.

Great experience with this furniture store! We're new to California and after shopping around…read morelooking at everything we let the employee know we wanted to shop around nearby stores before deciding--he was very respectful and totally understood. We ended up coming back because of his great deals, and I'm so glad we did! The customer service was amazing. We got the quickest delivery ever, and he even helped unload and set up the couch the next day. Super friendly, professional, and made the whole process so easy. Highly recommend!

Leo and Abel are wonderful. Really fast and efficient. Would highly recommend. Good deals has…read morereally good deals and great delivery.

It was time to replace our 10 year old mattress and after trying out a few different brands at…read moreanother store we were pretty set on getting a Purple mattress. They had quite a range to try out and Andre was such an amazing rep! He let us take our time trying out each mattress type while explaining the pros and cons of what we were trying and would even switch out the pillows based on my and my husband's sleep preferences. He shared his own personal experience with some of the products which really helped with the decision making process but never felt like he was pushing anything on us. My husband and I have different sleep needs so we opted for more time to think on which mattress we wanted to invest in before committing to a purchase, but did buy two of their Dream layer pillows which were the best pillows I've ever slept on. Andre and the staff in general were so pleasant to work with and make the mattress buying process feel so effortless. I highly recommend this Purple store for your sleep needs!

We were in the market for a new mattress for our son, who fell in love with Purple mattresses when…read morehe wandered into the store a few months ago. But we were waiting for a sale. One of the store managers, Daryl, walked us through our options and created a quote for us both before the sale and then later when we felt ready to make the purchase and there was a promotion going (Labor Day). As we were leaving the store, my son said, "I really liked that guy who helped us!" Because he was so nice and really listened to him even though he's a kiddo. Now that the mattress has arrived and he's slept on it for a few days, we can happily confirm that it was the right choice. And bonus: There was almost no new product odor (sometimes things off-gas and it can feel like you're sitting in a chemical for a while, but that was not the case for our mattress). Yay! Thanks again to Daryl for his help and patience.