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BoxDrop Mattress Hayward

5.0 (3 reviews)
Closed • 3:00 pm - 6:00 PM

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Mattress Firm Outlet - Hesperian Boulevard - 11/30/24 Exterior, entrance

Mattress Firm Outlet - Hesperian Boulevard

4.3(152 reviews)
5.4 mi
•$$

This is the service and salesmanship I expect from this company…read more Yesterday (11/29/24) we visited your Alameda Location and what a failure. Came in to buy my daughter a new bed set... Left frustrated and drove straight to their competitor, Mancini's Sleepworld; see other Yelp reviews See our Reno 5 star reviews for Mattress Firm... This would have been our 3rd purchase from the brand. Good thing, after we calmed down, we came here. Well I came first, and then planned to bring my daughter the next day. But ended up in Walnut Creek Mattress Firm, see other Yelps. Quality/Quantity - Came in for the black friday sale. I started the conversation that I wanted to buy my daughter a bed set and that I have limited funds. Tiffany took the time to ask questions. Then she showed me the options. Atmosphere - Decent size location. Plenty of mall parking. Got a perfect first space. See picture of business and holiday hours. Service - Again, Tiffany did a perfect job. Patient, shared her knowledge without pressure to buy. Took the time to show me all the different options. Price - $550, affordable. Owner Comment - Congrats on your 90+ years of success with 2,400 locations and counting.

Avoid this place at all costs. After my first purchase from…read morethis store priced at $3k for a queen mattress. I was disappointed when the springs failed after only a few years of use. After dealing with them for a while they gave me store credit , I should have just walked away from this store. But I gave them another chance , I purchased a more expensive model a Tempur-pedic mattress back in October 2025. Fast forward to now the mattress is full of mold , after talking to one of the sales reps there. He informed me that this often happens if the warehouse sprung a leak and the mattress gets wet. They were going to replace it , they even brought a new mattress to my house. But once I informed them that I wanted a refund not an exchange everything changed. All of a sudden it was all my fault. The district manager Cynthia Morales, started to look for excuses asking me if the mattress protector I had on it was from them because suddenly they couldn't find the receipt. Now I have a moldy mattress sitting in my garage which now they refuse to pick up. I'm out a good amount of money and no mattress. I will be contacting " 7 on your side" which they have dealt with this company before for the same thing, a moldy mattress and a Tempur-pedic at that. I will be contacting the Better Business Bureau for the second time, I had to do that the first mattress, or they would have just ignored me. This has caused me a lot of health issues as well as my girlfriend who has asthma. I just want them to make this right, and refund me the money I spent on the mattress nothing more nothing less

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Mattress Firm Outlet - Hesperian Boulevard
Mattress Firm Outlet - Hesperian Boulevard - 11/30/24 Exterior, entrance

11/30/24 Exterior, entrance

Mattress Firm Outlet - Hesperian Boulevard - 11/30/24  Business hours

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11/30/24 Business hours

DFW Furniture Warehouse

DFW Furniture Warehouse

3.5(108 reviews)
5.5 mi
•$$

My husband and I bought a queen size bedroom set, no mattress, 2 night stands, the tall chest…read moredresser. We also ordered a kitchen table set. We ordered the furniture in November 2024, received it December 2024. Then we ordered the wide dresser with mirror to complete the set in march 2025. We received it in April 2025. Upon moving the tall dresser in our bedroom not even 2 feet, the leg broke off. I called DFW and their 1st response was "Oh your dresser is not under warranty." Of course I was mad and said that it was ridiculous and POOR POOR quality for the leg to just break off and only had the furniture for 4 months!!! Mind you my previous bedroom set I got rid of I had for over 25 years - Cherry wood (the real wood). Of course I regretted buying this furniture. So with some back and forth the guy says bring the dresser to us and they will ship to manufacturer and "see what they can do". Not reassuring. So my husband took the dresser down on a Tuesday, then the people at the warehouse say, we need you to bring it back on Thursday, as if they couldn't just store 1 broke dresser for 2 days, but whatever. So they send it back, the guys says the dresser should be ready in 2 weeks. 4 weeks go by, no word from them, so I call, the guy at DFW says oh let me check and can I call him back. I said no, you have had my dresser for over a month, and have made no attempt to give me a courtesy call and I expected him to call me back especially since it had been over 4 weeks it was with manufacturer. Overall, the quality of furniture is POOR, and cheaply made, I think Ikea might of offered some better quality furniture. I would not recommend DFW for furniture to anyone. I didn't like that they were quick to be dismissive and had to go back and forth about getting the 4 month old dresser to be returned and fixed, and on top of everything they didn't even try to offer me nothing.

Service is great, the employees greet as you walk in! After look around one of the employees ask if…read moreI was looking anything in particular? And was looking for a dresser and he show me in a big tablet screen they have of all kind of models. I got to choose color and size and type of dresser I wanted!! End up getting one and was on promo at the time I was there. They do credit program/ financing if you want to build your credit 3 month pay off!! Can change on season o promotion be aware. The value I got the dresser was great for my wife!!

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DFW Furniture Warehouse
DFW Furniture Warehouse - Michael Amini Collections

Michael Amini Collections

DFW Furniture Warehouse

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BoxDrop Mattress Hayward - mattresses - Updated May 2026

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