Avoid this place at all costs. After my first purchase from…read morethis store priced at $3k for a queen mattress. I was disappointed when the springs failed after only a few years of use. After dealing with them for a while they gave me store credit , I should have just walked away from this store. But I gave them another chance , I purchased a more expensive model a Tempur-pedic mattress back in October 2025. Fast forward to now the mattress is full of mold , after talking to one of the sales reps there. He informed me that this often happens if the warehouse sprung a leak and the mattress gets wet. They were going to replace it , they even brought a new mattress to my house. But once I informed them that I wanted a refund not an exchange everything changed. All of a sudden it was all my fault. The district manager Cynthia Morales, started to look for excuses asking me if the mattress protector I had on it was from them because suddenly they couldn't find the receipt. Now I have a moldy mattress sitting in my garage which now they refuse to pick up. I'm out a good amount of money and no mattress. I will be contacting " 7 on your side" which they have dealt with this company before for the same thing, a moldy mattress and a Tempur-pedic at that. I will be contacting the Better Business Bureau for the second time, I had to do that the first mattress, or they would have just ignored me. This has caused me a lot of health issues as well as my girlfriend who has asthma. I just want them to make this right, and refund me the money I spent on the mattress nothing more nothing less

This is the service and salesmanship I expect from this company…read more Yesterday (11/29/24) we visited your Alameda Location and what a failure. Came in to buy my daughter a new bed set... Left frustrated and drove straight to their competitor, Mancini's Sleepworld; see other Yelp reviews See our Reno 5 star reviews for Mattress Firm... This would have been our 3rd purchase from the brand. Good thing, after we calmed down, we came here. Well I came first, and then planned to bring my daughter the next day. But ended up in Walnut Creek Mattress Firm, see other Yelps. Quality/Quantity - Came in for the black friday sale. I started the conversation that I wanted to buy my daughter a bed set and that I have limited funds. Tiffany took the time to ask questions. Then she showed me the options. Atmosphere - Decent size location. Plenty of mall parking. Got a perfect first space. See picture of business and holiday hours. Service - Again, Tiffany did a perfect job. Patient, shared her knowledge without pressure to buy. Took the time to show me all the different options. Price - $550, affordable. Owner Comment - Congrats on your 90+ years of success with 2,400 locations and counting.

Salesman annoyed with my questions, took my business elsewhere.!! Mancini was much more approachableread more

Needed a box spring and searched around everywhere, including marketplace. The pricing was very…read morecompetitive at New National Mattress discount. Realized when I got home that the old bed frame was too big and did t adjust down to a full from a king. Looked around and this company had the best pricing. The owner is very friendly and knowledgeable making the experience that much better! Will be coming back again

We had such an amazing experience working with Chesiree. With over 10 years of experience, she…read moretruly knows her stuff when it comes to mattresses, sleep habits, and what works best for different kinds of sleepers. From the moment we met her, she was warm, down-to-earth, and incredibly relatable -- the kind of person who makes you feel comfortable right away. She took the time to really listen to my needs and explained everything in a way that was easy to understand. Instead of just pointing us to something expensive, she helped us find the right mattress for our bodies and budget. Her knowledge and honesty made the whole process stress-free and enjoyable. Thanks to her, we finally found a bed that has completely changed the way I sleep -- no more tossing, turning, or waking up sore! Delivery was fast, setup was smooth, and I couldn't be happier. If you're looking for someone who's experienced, genuine, and actually cares about helping you sleep better, we highly recommend asking for Chesiree. She's truly one of a kind!

After running out of your competitors, see Alameda Mattress Firm review, we came straight here…read more Quality/Quantity - Clean organized location. Good size. Price points my daughter was looking at for queen beds ranged from $3k to $6k+. Carried all, if not most, of the brand names. Atmosphere - Again, clean and organized. Service - 5 stars. Richard had my daughter try out the 5 different types of firmness. And then he kept narrowing it down to her liking, getting more specific and more specific. Until we found the best fit for her. He then shared the different promotions, coupons, etc. Shared the warranty and delivery information. Etc. Price - $3k for both the mattress and frame. One of those frames that can go up and down. Owner Comment - Congrats on your success since 1969 and now with your 42 locations. 2020 - Sun Capital Partners, Inc. ("Sun Capital"), Invested in the company.

Service is great, the employees greet as you walk in! After look around one of the employees ask if…read moreI was looking anything in particular? And was looking for a dresser and he show me in a big tablet screen they have of all kind of models. I got to choose color and size and type of dresser I wanted!! End up getting one and was on promo at the time I was there. They do credit program/ financing if you want to build your credit 3 month pay off!! Can change on season o promotion be aware. The value I got the dresser was great for my wife!!

My husband and I bought a queen size bedroom set, no mattress, 2 night stands, the tall chest…read moredresser. We also ordered a kitchen table set. We ordered the furniture in November 2024, received it December 2024. Then we ordered the wide dresser with mirror to complete the set in march 2025. We received it in April 2025. Upon moving the tall dresser in our bedroom not even 2 feet, the leg broke off. I called DFW and their 1st response was "Oh your dresser is not under warranty." Of course I was mad and said that it was ridiculous and POOR POOR quality for the leg to just break off and only had the furniture for 4 months!!! Mind you my previous bedroom set I got rid of I had for over 25 years - Cherry wood (the real wood). Of course I regretted buying this furniture. So with some back and forth the guy says bring the dresser to us and they will ship to manufacturer and "see what they can do". Not reassuring. So my husband took the dresser down on a Tuesday, then the people at the warehouse say, we need you to bring it back on Thursday, as if they couldn't just store 1 broke dresser for 2 days, but whatever. So they send it back, the guys says the dresser should be ready in 2 weeks. 4 weeks go by, no word from them, so I call, the guy at DFW says oh let me check and can I call him back. I said no, you have had my dresser for over a month, and have made no attempt to give me a courtesy call and I expected him to call me back especially since it had been over 4 weeks it was with manufacturer. Overall, the quality of furniture is POOR, and cheaply made, I think Ikea might of offered some better quality furniture. I would not recommend DFW for furniture to anyone. I didn't like that they were quick to be dismissive and had to go back and forth about getting the 4 month old dresser to be returned and fixed, and on top of everything they didn't even try to offer me nothing.

I came in store by myself and I didn't receive much help until I was literally walking out, I found…read morea beautiful modular reclining sectional with usb ports and I love it!!! I didn't buy it in store I went home and ordered it online with the 5 year warranty and delivery all with the help of MYSELF. Living spaces is huge but the fact I wondered around for 25-30 minutes before someone asked if I needed anything was odd but I love my sofa so it's G I guess. - Happy Yelping

We bought the KYNDALL II Grey Twin/Twin Trundle Upholstered Bunk Bed in December 2024, and the top…read morebunk recently collapsed completely onto the bottom bunk under normal use. This bed was barely used. No jumping, no misuse -- just normal use. A bunk bed should not structurally fail like this after just over a year. This is not wear and tear, it's a serious defect. The most concerning part is the safety risk. If my child had been on the bottom bunk at the time, this could have caused a serious injury. What's even more frustrating is that Living Spaces refused to help because we are just a few months outside of the one-year warranty. Hiding behind a warranty when a children's bed collapses like this is unacceptable. This is not just poor quality, it's dangerous. And the lack of accountability makes it worse. I would not trust this product or this company.

Chris does an amazing job. He showed up when he said he was going to. He is very friendly. And he…read moreput together the furniture in no time! This was literally the easiest furniture delivery I've ever gotten. Additionally, the furniture was very well-priced. Chris communicated the whole time about what to expect with the delivery.

I've been buying furniture from Chris for over 20 years. He is professional, courteous, and…read morereasonably priced. The furniture is high quality too. On time delivery and set up. Loved my latest bedroom set. Will be buying from again. Thank you Chris.

Sold a supposed twin mattress that was meant for an RV or camper…read more Very small and not the right size mattress. Arrived extremely dirty. Will never do business here again and threw away mattress. Horrible vile place

Buyer beware. Sealy mattresses are fake. Floor model and the one delivered were different. Check…read morethe quality, stitching, tags but either way you will be able to tell by the lack of support. Should be reported as this can affect people's physical health- real inconvenience to order , have it delivered and then go back in dispute , have it picked up and refunded.

Direct Mattress Outlet is my goto vendor for mattress purchases. We have purchased a king size for…read moreour main bedroom there, plus two smaller mattresses (a queen and a twin) for our auxiliary bedrooms. The staff is always helpful and they have a decent selection. Its helpful going into do a little research online about what general types of mattresses (spring, memory foam, hybrid, etc.) are out there so you can have an intelligent conversation going into a place like this. Otherwise you are just overwhelmed by options. Sometimes they will have Tempurpedics as cheap as $800. This is a fantastic deal. But its kind of hit or miss on the selection of these high-demand luxury mattresses. We usually get a mid-grade mattress and just elect to change it more often. The cheaper mattresses do tend to sag quicker, but its nice to do a change.

I saved a few hundred on a beautyrest and it would have been more if I hadn't specifically wanted…read moreextra firm. Easy and fast, Pete helped me carry it up stairs. Thanks!!

This review definitely has been over due. Back in December 2017, husband and I were finally moving…read moreout of our small studio into a 1bdrm apartment. We got rid of all and everything, so we needed to buy new furnitures. Found NWCF on yelp and Tim was the one who helped us. He was so patient and helpful! Prior to coming here, we eye shopped at other shops, one of them being Scandinavian Designs. We fell in love with one of their bed frame that was made in Italy, but it was too pricey. No natter how many other bed frames we looked at, we couldn't settle. So, just for the sake of it, we asked Tim if they might have a similar bed frame we saw at Scandinavian Designs. And to our surprise, they did! We purchased : Bed frame + king sized mattress (we absolutely love!) Dining table (love the marble top table, but the chairs that came with it appears cheaply made. The legs keep unscrewing, making it wobbly and flimsy to sit) Sofa set (husband likes it and says it's comfy since it reclines, but not to my liking. It hurts my back and is not comfortable at all.) Coffee table (the top can be adjusted higher and comes with 4 storage chairs) 2 rugs (my dog really likes it) Wine rack (money wasted) Tv stand (stylish and nice) Delivery was included as well as the assembly of everything. Most of the furnitures were delivered on time, except, the bed frame took forever to come and our firm mattress was delivered as a plush. It appeared the company that the bed frame was ordered from kept delaying the delivery date so we had to sleep on the plush mattress for a week or two with box springs that NWCF let us borrow. The owner, Ethan, made sure to keep us updated through all the delays and did change out the plush to a firm mattress. Finally, after several weeks, our bed frame was delivered. The guys who delivered it assembled the bed for us nicely. At the same time, they had to change out our dining table because we noticed the corner edge was broken off. The initial customer service experience was great, but im leaving 3 stars because Im disappointed that an agreement was not honored. When we first made all these purchases, I asked Tim if something did not work out even after couple months, if they would be able to take it back. We were told that they pride themselves in customer service, but if it goes over a certain period of time, usually no, BUT he would make an exception for us. Clearly, that doesn't seem like the case... I understand it's been over 5months, but the wine rack ended up not being a good fit. Many of my wine bottles don't fit as well as all my wine glasses don't fit either. So basically, it's not serving its purpose. Called recently and asked if we could return/exchange to something else, but was denied because the original box has been thrown away and it took over 2 hrs to assemble. So very disappointed.

By far the best, reasonable rates (comparatively speaking) and friendly service! Ethan is the best,…read moreI highly recommend this business. Ordering to delivery went smooth- I was able to get my furniture within a couple of days of ordering, and the delivery crew was on time, and very courteous. Pricing was fair - they undercut the competition by $75. I saw the same exact piece of furniture at another store, and was going to order from them until I went to see Ethan.

Best mattress ever. We like jade w/ pillowcase a lot. Bought 6 sets (2 twins, 2 full, 2 queen)…read more Keep coming back for more. Their customer service is also good. Delivers promptly.

Bought two mattresses here, one queen and one king. Firm and durable, and with good prices…read more Recommend to everyone who prefers firm mattresses.