From Beginning to end Bad / Slow experience. Loss of my time. Took weeks for them to send me swatches and product list and finally when I got it the prices had hiked. Very slow. No one has any interest in selling CB2 products. Think they are all just basic salaried employees with no motivation to sell. Never going there. Not just me but my friend too had same experience. No responses from the sales people. read more

Love the CB2 Berkeley store! The store has such a great vibe, modern, clean, and fun to walk around. Highly recommend stopping by if you're furnishing or redecorating! read more

CB2 - Love it! - Home Decor Near Me - Berkeley, California

Bought some European Flax Linen (TM) certified sheet set. The first one failed after a year and a few months. I reached out to CB2 and got no response. They just asked for my order number and then communication died. I figured might be a one off. Ordered the same in Aug 2024 and 5 months later it fell apart to the size of the one with the book. In short, you pay a lot of money for quality and you get an abysmal product. I ordered my other kid from another vendor, same European Linen and it has lasted for 3 years with no sign of thread baring or wearing out. CB2 product is pretty bad and their support and standing behind their product is non-existent. read more

CB2 - Home Decor Near Me - Berkeley, California

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This store is my preferred choice. The sophisticated furniture it offers is of top-notch quality. I highly appreciate this store for furnishing my upscale homes. read more

So this place is really like a hidden treasure! My husband and I stumbled into this place looking for a specific book shelf. We have been in the hunt for a ladder book shelf for weeks now and wanting to see it in person we didn't want to order it on Amazon! We were pleasantly surprised when we came into CB2! We were helped by Terris and she was just the sweetest! She helped us with everything we needed and was so patient as we walked around the store describing the pros and cons of each one. It was actually because of her we were able to find the perfect book shelf and we are so happy we came here. If you do decide to come here be prepared to spend some money it's a little on the pricey side but hey it's good furniture so I say it's worth it! Definitely deal with Terris she will help you in so many ways and you will not be disappointed! read more

CB2 - Bedroom display - Home Decor Near Me - Berkeley, California

Disappointing Experience at CB2 Berkeley I recently had a disappointing experience with CB2 in Berkeley, California. I purchased a wall lamp from their store over the phone since they claimed to have it in stock. However, upon receiving the lamp, I was shocked to find that it was used and damaged. This was not the first time I had encountered such a problem with CB2, and it seems evident that their main focus is on making sales rather than ensuring customer satisfaction. What made matters worse was the lack of response from CB2 despite my efforts to reach out to them. I called them twice, explaining the situation each time, and even sent an email with pictures of the damaged lamp. However, I received no response whatsoever. It appears that CB2 may intentionally try to avoid addressing customer concerns until they give up on seeking a refund. Based on my experience, I cannot recommend CB2 to anyone. It is essential to be cautious when dealing with their staff, as they do not seem to prioritize customer care. I urge you to choose a store that genuinely cares about its customers and their satisfaction. In conclusion, my experience with CB2 in Berkeley, California was highly disappointing. I encountered a damaged and used lamp, faced a lack of response from the company, and felt that customer satisfaction was not a priority for them. I strongly advise against choosing this store and encourage you to seek alternatives where your needs and concerns are valued. I definitely call my credit card company and open a dispute. if that's happened to you please do the same to teach them they can't do that to their customers. By opening a dispute, you are taking the necessary steps to protect your rights as a consumer and ensure that you are not held responsible for the faulty product. The credit card company will investigate the matter and work towards resolving the issue in your favor. read more

This is a first for me dear readers. I have never, repeat NEVER given a one star rating and it pains me now to do so. In this case, however, the rating is justified. The issue stems from trying to obtain a replacement part for a platform bed that was previously purchased from CB2. Crate and Barrel refused to help source or replace the parts because according to them "the useful life of the product (a platform bed) is over, and it is not their responsibility." Really after eight years - how pathetic! Equally awful is the manufacturer won't provide the dimensions for the one part for fear of losing their propriety information. Again, the Crate and Barrel customer service team felt this is justified. So I ask is this the kind of supplier you would source your products from? Finally, and this is laughable - as a "loyal customer" they offered me 10 percent discount off the full price of the replacement bed even though it is on sale for 20 percent off. Talk about clueless. So my friends and readers - there are lots of places to choose from to spend your hard earned resources - buyer beware! read more

This is a neat Crate and Barrel spin off store for budget conscious shoppers. Así was strolling downtown Berkeley, I stopped by to chopito some beautiful grey leather chairs. The store has everything from shearling rugs to interesting sculptures, lamps, mirrors, pillows, and other things. I purchased mugs and browsed. It's definitely worth checking out if you're in the area. read more

CB2 - Home Decor Near Me - Berkeley, California

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I thought the folks at CB2 were attentive. My bf and I walked in prior to the thanksgiving break. We were looking for a new couch and a new dining table. The lady have a pretty good run down of all the different sets of furniture. She even put together a couple of swatches for us Togo. I think it's important to buy from the store, or call back the associate that helped because as she mentioned, they wouldn't want to lose this physical location. I assume that is how they make their commissions/ sales goals. read more

This location is on my favorite street in Berkeley. I've spent many years frequenting the restaurants and seeing 4th street evolve. But one thing remains, this location has some of the rudest staff, they never greet you on arrival or interact with you as you are amongst the store. It's dead inside this store; zero enthusiasm with customers which honestly makes you not want to buy anything. When you initiate conversation or ask a question, the responses are flat and don't feel welcoming. I went into the store today, same vibe- no acknowledgment that you're in the store, not a single greeting from a single employee. With the closure of the San Francisco location and challenges for retail as a whole in The Bay, you would think that there would be some sense of care or simple customer service. The rest of the block is super nice and welcoming, always helpful- this location is not, nor has it ever been. Be warned if you go in. They are not helpful or friendly at all here. read more

CB2 - Home Decor Near Me - Berkeley, California

-prime location, spacious and decorated beautifully - there's decent parking in a private lot but the spaces are small and narrow - good customer service, but don't expect to be greeted when you walk in. In my experience I've only been assisted by directly asking for help or when specifying that I'm picking up an order. - if you can order online and pick up that's the better option. read more

My wife and I recently purchased a new set of dining ware (plates and bowls) and went to CB2 because we felt they'd be good quality. The staff were pretty helpful in answering questions and when we made the purchase they wrapped the stuff up in paper to help ensure it'll survive transport. Let's keep it real, CB2 stuff is probably more expensive than Ikea, but we felt it was pretty good quality. The dishes we got also are dishwasher safe. I'm not guaranteeing they won't chip, crack or break as dishes do overtime, but we were happy with our purchase. read more

Bought a bed here in Jan' 2021. It broke in Sept. Of 2022. They ordered a replacement and i received it in feb. os 2023. The new bed broke again today, June of 2024. Since they've already replaced my bed, they can't do anything for me now. I'm a single guy who weights around 210 lbs. this bed get very normal use. This store has cool looking pieces and good prices, but based on my experience , do not count on any of the pieces to last more than 1.5 years. Quality is not there when it comes to CB2 product. read more

Aight aight, check this out: I can't give a full review for the whole store, because I didn't go in, cuz I don't trust people right now to be intelligent enough to not spread their virus all over the place and kill everyone! Anyway, I did the curbside pickup which went super smoothly. Smooth like butter spread all over your big fat body and then they toss you down a linoleum floor. THAT smooth. You arrive, there are two options: Text this number, or call this other, different number. So check this out, we got there, and then we text messaged the number first, and after 11 seconds of no response (there won't be one, FYE), we decided to call the number. The gentleman on the phone had a very soothing voice, kinda like when a british person reads you your favourite story to fall asleep. Magical. He informed us that he would send someone out there to help us. As we were talking, someone started coming out, which I assume was from the texting messaging. I guess y'all just gotta be a little more patient when you're picking up your stuff, okay?! Everything was there. Everything was perfect. Gloves. Masks. All the good stuff. Don't have COVID yet, so that's a good thing. But it's only been a day, so I guess that doesn't really show much. Maybe I'll post an update in a few days to say that I am, in fact, still alive and not dead from using Curbside Pickup. But if you don't see any updates, assume the worst... KthxBai! LuvYou! read more

I used to hate this store because it was the sister store of the outlet across the street, which was my go to spot for dishes, glasses, and cookware. My husband likes to come here and bring interesting things home. But I love that they have a nice place for me to sit while he shops. He does come home with nice pieces, but they are quite pricey compared to the outlet that was across the street. The other stuff is way too pricey. But to sit, read my book/listen to my podcast unmolested is priceless and I appreciate it. I also get to sample nice furniture that I'll never buy, so that's a plus. But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. But for the sit, read, relaxation unharrased, it gets four stars. read more

CB2 - Gold colored couch. - Home Decor Near Me - Berkeley, California

Fairly nice furnishings and housewares. Staff are neutral and usually courteous and efficient. Every time I've been here I've had to ask for help. They have some good stuff - but don't expect much love. read more

CB2 - CB2 - Home Decor Near Me - Berkeley, California

What a freaking joke is this place. Rude and incompletent staff, and a complete waste of time. When you return an item they won't give you any receipt or a confirmation email. At the end they refunded only half of my money and claimed that they can't help locating the remaining items. read more

I'm a fan of CB2. Their Berkeley location has most of their goods in stock, which is helpful. My biggest gripe is that CB2 rarely has sales, making those who like to save a buck wait it out or just buy it full price. They also very rarely have free shipping available on larger items and so on. CB2 has an incredible collection of mid-century modern, yet classically sophisticated. From couches, to bedroom sets to outdoor furniture; I pretty much want everything. I recently just purchased some outdoor dining chairs from their Memorial day sale. They ended up being fairly inexpensive on sale for the price, super chic, modern and comfy. To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. read more

I personally like that the employees here generally leave you alone unless you specifically ask for assistance. Oftentimes at furniture stores, employees start aggressively asking you for specifics even though you might have just wanted to casually browse and get some inspo. I stopped by on a weekday to just browse a bit before picking up my online order at the register, and it felt very nonjudgmental. Didn't feel like I was committing a crime by not buying anything (even though I technically did buy something). They have a small back dock where you can pick up large furniture items which is convenient, especially in such a populated area. read more

Look. For. Dennis. (Th-Sat, Mondays) Dennis is who I aspire to meet at every store I shop at. Within minutes of meeting him, he told me: 1. where to find free parking on 4th street 2. how to get a 15% off my purchase at CB2 3. when the big sales are in CB2 He was very informative, super friendly, told me what to expect, and didn't try to push a sale onto me. As such, I bought a couch, several lovely pillows, a set of vases, a magnetic dry erase board, a lamp, placemats, a candle... The whole experience was lovely and at the same time made me feel like an adult. I would come here again just to interact with Dennis. He honestly made the experience so lovely. I'm looking forward to my shipment, which hopefully will come in early May, as he forecasted. read more

Went looking for planters - they have a good selection of modern planters that can easily go with any interiors decor . However when I went to purchase it in store , the sales said there was none in stock and hence ordered it to be shipped to me . However to my surprise , shipping was charged to me without letting me know . The customer service did refund to me upon request but I think as a good practice , stores should inform customers if there is a shipping charge for items that they no longer have stock in the store . Anyway , the pot arrived broken- I had to return it . Packaging for shipping really neeed to be improved read more

Well first I love CB2 as a brand, their style is unmatched and customer service is great. My issue is I live in Sacramento and so the drive is long as so paying shipping adds up vs if they had a location nearby. I was in Berkeley to escape the heat tho and wanted to take advantage of free shipping on many non large furniture items (although ironically the next week they offered free shipping on orders over $99 for everything I went in to buy). This location is large, the space seems to allow them to carry more inventory than San Jose (which is also a great store but feels smaller). Best of all I was with my dog and could bring him in and the staff even had treats for him. It was my first time getting away for a long time and needed him with me and they were so accommodating, friendly, and so helpful and patient with us. Their contemporary edgy organic mid century modern style - there's no place like it. It can be expensive but their sales are great and they inspire dupes - that simply don't compare. Save your money and go for just a few nice pieces from them vs cheap imitations that you will trash a week later. Is their furniture "forever furniture"? Sometimes. It depends on the vendor but you know what works well- their review system on their website. If you're not happy use their review system. I've published bad reviews on their site, they respond quickly to fix the issue. And if a product is flawed and many people complain the product is gone quickly. So much of it depends on the vendor. Great service and fun experience at the store on 4th read more

Ah, to be 18 again. Getting ready for college. Furnishing my first studio. Wait, I'm not 18...not even close, in fact, I'm much closer in age to a Boca Raton condo than an Ivy League university. However, I keep thinking CB2 is targeted squarely to the fashionably trendy within the unformed minds of America's youth. Either that, or it's for people who really like cheap stuff that reflects the taste of someone who probably thought "Friends" and "Melrose Place" reflected cutting-edge television. In our current economic malaise, I wonder why Crate & Barrel felt a need to have this expansive store opposite their outlet in the 4th Street shopping corridor. It also saddens me that CB2 replaced Cody's Books, which symbolizes how blatant materialism has replaced literary enrichment in the increasing intellectual vacuum of our society. Granted Cody's also sold Danielle Steele and greeting cards, but still, what am I going to do with a set of fluorescent blue martini glasses (see photos)? There's also furniture and accessories most suitable for a dorm room. Enough said. read more

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Clean and nice display, friendly staffs, easy purchasing and returning process. What can you ask for more nowadays? The furniture size and style is ideal for young adults with 1-2 bedrooms in the metro area. Good place to drop by with your pal every now and then. read more

I really enjoyed all my experiences at my local CB2. From ordering plates and silverware, to full blown bedroom and living room furnishings...I have been not just happy with their style of home furnishings/decor, but blown away by their incredible service! I want to highlight my experience with Sharon and Sidney. They both patiently helped me with obtaining information on the products and recommendations when I asked for their advice. They were pleasant to work with, and were both very sweet to my 6yr old kiddo who shopped with me. I also want to highlight Del, her patience with listening to my concerns for an item of furniture that I saw in picture but didn't love when it was delivered...she took totally customer care and helped me solve the problem. I'm not done with furnishing my place yet...I'll be back soon! :) read more

Note: this review is entirely for their interior design services. Their designer (Conrad) was unprofessional, unresponsive, and ended up ghosting us after wasting our time and providing absolutely nothing. Better not to waste your time with their interior design services. read more

We had a rug that took very long to come in due to supply chain issues that had nothing to do with the stores fault. It finally came in and it was too large. I brought it back and ordered a smaller rug of the same style. That was also back ordered and it was looking like it was gonna take longer and longer. I called the store and they were incredibly helpful. They called around and were able to find a store in Scottsdale Arizona that had it in stock and had it shipped directly to me. It saved me weeks and weeks of waiting and wondering. The stores customer service attitude is top-notch and I would recommend them again read more

CB2 - Here's our beautiful 5 x 9 rug - Home Decor Near Me - Berkeley, California

I ordered a couch last October 2020 online. The order said expected delivery mid-december. The store took my money 1282.48 for the purchase. Late December, I kept receiving emails saying because of Covid and warehouse issues the couch expected delivery two weeks later. By End of January, I called customer service and they said they could not give me a delivery date. I cancelled my order. I was disappointed because if they knew the item was backordered, why did they accept my money? Poor sales, poor communication, and poor customer service. I will never shop CB2 again. read more

If you want to visit an awesomely pretentious and overpriced furniture and decor store filled mediocre stuff at heinous prices - you cant go wrong with CB2. Experience the uncaring sales people, with their uniquely snooty aplomb. Blows my mind that in this day and age people do not realize that they can get actual modern or classic furniture and decor from actual Europe for much lower price with much better service, even in *gasp* Berkeley (although Peninsula is vastly better). Unless you enjoy paying too much for inferior craftsmanship and materials, then by all means go ahead... read more

Walked into the store for an online order. Okay, so we may look younger than your normal crowd here, and "underdressed", but I sure do hate it when I walk into a store feeling like I've done something wrong. I purchased my items online, so that shouldn't have even been the case. My boyfriend and I walked in and just wanted to pick up my online order. There were 3 of them at the counter... no "welcome in, how can I help you?" Instead, we just got pushed away to some old lady behind the counter who grabbed my box.. as I approached and she handed me the box, I kindly asked her where the gift receipt was, she scoffed and made it seem as if I was in the wrong and responded "It's already in the box." Then ushered her non-busy self back to the counter talking who knows what to the other two employees. Yeah, I'm going to check the quality of the product that I ordered before I even send it off as a wedding gift. Considering the rudeness of the people and treatment that made us feel like "little kids", as well as their thrift shop looking furniture, idk what to expect from this. Let me go back to Nordstrom or Bed Bath and Beyond instead. Gross. Snooty people for no damn reason. Look, just because people look younger and dress less "classy" than the people working here, doesn't mean that the company has the right to treat us like crap. I mean, aren't these people only working for commission? And what's that to an overqualified healthcare professional. Thanks, but no thanks. read more

this place is definitely not an outlet store but it is a store with good and reasonable price but they'd still cb2 so expensive. This is our local store in visited often. We recently purchased items and got help from Kevin and ace and they were fantastic very helpful very professionals D efficient . Another thing about the berkeley store has odd sales such as this week they have 15% off if you bring in five cans for a canned food drive which is a great cause read more

I came into the CB2 building yesterday and for the first time since it Cody's Books closed. As I wandered around, I took mental note of where the counters and certain sections used to be and how things had changed. My immediate impression was that among all the new and shiny store accents and offerings, this building had lost many of it's nice touches (especially the woods, the airy feel, and the meandering layout) and perhaps its soul. Crate and Barrel has done a good job with this "modern and affordable" concept. The merchandise is "hip" and displayed well, and the various staff members were very friendly and eager to help. At the same time, this place is just not my style and after awhile, the overwhelming orange colors (a red flag to a Texas Aggie like me) just became too much to tolerate. I immediately left this alternative universe and transported over to CB Prime (across the street) to restore my space-time continuum. read more

Super disappointed with my last experience here. I've been shopping here for years and have spent a ton for myself, gifts and also for photoshoots for various projects that I work on. I regret not having written a positive review in the past b/c I've always kept coming back because they have great design, provide fun inspiration and have nice products. But an associate made me feel so bad the other day. I tried to return a pitcher here that was actually a gift purchased from Crate and Barrel. I SIRI'ed the return policy for Crate and Barrel which read that you couldn't return to the outlet, but I misunderstood thinking that I could return to CB2 [entirely my fault for misunderstanding.] I think part of my confusion was b/c due to a lawsuit, I received a 20% off coupon for use at any CB or CB2 store ... the coupon explicitly stated that I could use it at ANY of their brands so I must have made assumptions about the return policy as well. Anyway, when I tried to return the pitcher to CB2, the response from the associate was "I've never seen this in the store." and when I asked if I could return it, his condescending response was "absolutely not. Do you try to return old navy at Banana Republic?". I was so taken back by the sheer rudeness, for a moment I actually thought he was joking. What happened to "I'm so sorry, but we do manage these brands separately, so unfortunately you won't be able to return it here." I've worked in corporate retail (merchandising, planning, inventory, distribution, omni-channel commerce, marketing and more) for 15+ years and have done my share of comp shopping, returns analysis, store set up, customer service call reviews etc - so I'm no stranger to retail and all the backend systems ... I personally don't have a problem with the policy that I can't return CB to CB2, but I was genuinely appalled by how I was spoken to and treated as if I'm stupid for even asking the question. I have another photo shoot scheduled and why I was wandering the store for some props and ideas. Methinks I will not be buying from here. read more

Marko and team were a joy to work with. They were very helpful loading a heavy marble table into my car and making sure it was secure. Got a great deal on a floor model! read more

CB2 is like the Crate & Barrel's hip little sister. Most furniture has a minimalist, mid-century modern aesthetic. The furniture is more expensive than IKEA but cheaper than Crate & Barrel. A nice middle ground for those younger people who don't want the same IKEA furniture as everyone else. I picked up dining chairs ($149) and stools ($129) here. The dinnerware is pretty affordable, but the selection is not as vast as Crate & Barrel. CB2 is one of my favorite stores to browse and I definitely prefer this location over the one in SF. The SF one is bigger, but the staff is much friendlier and helpful here. There is a private lot attached to the store, and I've been here three Saturdays in a row (new apartment) with no problems with parking. I docked a star because I wanted to see a dining table from the newest catalog in person and they said they didn't have room for it. Although they offered to call the SF location to see if it was on their showroom floor, I didn't want to go across the bridge just to look at a table I wasn't completely set on purchasing. read more

Helpful friendly staff yet they have most things to pick up rather than take home in store. Very nice store and nice location yet Not a bad idea just calling ahead to pick up your intended purchases. read more

All the employees are friendly and helpful, if they don't have something in the showroom they will find the next available store or try to ship it store to store or home for you. The store is also very pet friendly and has lots of space for your fur baby to walk through. read more

CB2 Berkeley, you need to have better customer service reps answering the phone !!!. We were trying to order a dining table and chairs through the phone, she was totally incompetent in getting the order right for us and she was rude on top of that. read more

This 5 star review is only for Florence who is the manager of this CB2 location and someone who's been with the company for I believe for 15 years. My fiancé and I purchased a table and were originally suppose to receive it the 2nd week of August... we moved into our new place on August 1st. I understand with Covid-19 you can expect delays and push backs but what we experienced was a total nightmare. I kept going back and forth with customer service and CB2 to find out when we were going to get our table... I wasn't getting anywhere. I then called CB2 Berkeley and got in touch with Florence... she was able to get us a loaner table delivered to us on September 21st until we would be actually getting our table that we purchased. The next few months we continued getting delays and then come November when our table was finally ready to be delivered to our new place the table was cracked and damaged which was going to result waiting for a new table and not knowing when we would be able to get it. I've literally kept in contact with Florence through phone or email at least 2x a week. Even when Florence was out sick she was in constant communication to try to make things right for us. It was so frustrating and just a complete let down but how Florence handled everything being that this issue wasn't even her fault she was just trying to do everything she could to help us as this was an online order through CB2... finally we were able to come up with a resolution that was going to make everything right and everyone happy and I'm happy to say that this past Saturday we got our brand new table with 0 damage at our place! We could've easily just returned and canceled everything but we really wanted this table for our place and if it wasn't for how Florence handled everything we definitely would've gone elsewhere. Florence is the perfect example of how any manager or employee should lead/work across any line of business out there... I wish we had more people like her who treat their company like it's their company and their money. She should be leading more employees at CB2 both at the retail and online level... if it wasn't for Florence this would've been an ever bigger disaster. Thank you Florence for everything you did to make it happen for Lilya and I. read more

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Came to the store to pick up an online purchase around 12:30 pm on Monday 5/3/2021. Service was inept. There was one guy helping another (large looking) guy on the floor and took a good 5 minutes before acknowledging my presence/waiting for help. So I asked him if there was someone else who can help me. He said someone at the check register area should be there. There was no one at the check registers when we came in. As it turns out there was a woman almost hidden behind the counter as clearly I didn't see her. She also seemed overwhelmed by someone on the the phone. And did not thank me for my purchase which I clearly expect especially given how much money I spend on this retailer. In any case I will not likely come back to this store for a while or lower my expectations about good customer service. I purchase a lot from CB2 online and it will likely stay that way. Terrible in-store experience for me. read more