BRIEF TAKEAWAYS: -They have the friendliest and most helpful staff of any hardware store I've ever been to. -They don't just sell lumber. They're a hardware store too -They have multiple pickup spots. TL:DR VERSION: I went there to find a shelf and find some 2x4s. They turned out to have way more than just that. They're a full-on hardware store. I ended up also getting wood screws, plastic sheeting, and painters tape too. Staff was very helpful and friendly. One of them helped me find wood for shelf (in the size, color, and finish that worked for my project) and order 2x4s They have multiple pickup locations for different orders, all within a block of each other. I got my 2x4s behind the store, and the guys happily cut them to the lengths I needed. They directed me to their other location acrid the street. I went down Folger a little too far and ended up in their other outdoor lot. The gent I talked to in one of the offices was very friendly and helpful. He stopped the work he was doing and walked out in the rain to show me where their corner warehouse is. The guys at the corner warehouse were also friendly. They got my order cut to size and loaded it into my trunk. One of them helped me with a refund on items I didn't need. This is the best experience I've ever had at a hardware store. Their service is exceptional, and they had everything I needed. read more

I don't usually write reviews, but really earned it. I called them after dealing with a leaky pipe that two other plumbers couldn't seem to fix properly. From the first phone call, they were professional, upfront about pricing, and showed up exactly when they said they would. The tech that came out (can't remember his name, think it was Mike) actually took the time to explain what caused the issue instead of just patching it up and leaving. He replaced the damaged section, checked the rest of the line, and even cleaned up after himself read more

I have placed two renovation project orders with them in the last 6 months and my expectations were exceeded both times. Delivery communication is fantastic (thank you Vince for the extra effort!) selection of lumber, plumbing, drywall is excellent. I have only placed orders through the Berkeley location, I say that because I think they have multiple. I would not hesitate to do business with them again. I spoke to a number of folks from asking questions, order scheduling, the operator, delivery driver(s) and all were friendly and I felt they weren't rushing me off the phone. It's appreciated. read more

We have used Ashbys for many home improvement projects. Love the customer service so much better than big box stores! They answer their phone with real people that are actually helpful read more

Ashby Lumber is definitely a place for contractors, but regular people can benefit from shopping there, as well. It's a small place loaded with fix it tools, paint, etc. The service is excellent and the prices are reasonable. The best part is if you have a question, there are enough employees to answer it. I would recommend this place and will return. read more

Normally when there is a project the contractors pick up the lumber so this is only the 2nd time I have been Ashby lumber. Both experiences were excellent. Especially today, on this last day of 2025 I decided to purchase some lumber to make a bed frame for myself and my dog. Of course I got the size wrong; the sales person Diego (Martinez) was very kind, patient and helpful. Hopefully they don't have many customers as clueless as I am. The two gentlemen who worked at the lumber yard were also very kind, professional and knowledgeable. I didn't get a chance to get their names, but I hope they all get a rise in 2026 :) Thank you for making the last day of 2025 special for me, I will be looking back on it with gratitude because of you. read more

Absolutely terrible experience at the door store. The salesperson we worked with made an error telling us the door stiles were solid wood and we could drill into them. That led to us drilling into foam on our brand new door. Due to the saleperson's error, Ashby Lumber replaced the door for free. This time we decided to let them drill the holes for us so there would be no possibility for confusion. We could not have been more clear of the problem and the need for the lock bores to be drilled into the solid wood section of the door's "lock-block". Despite our clear communication, we had to refuse delivery of the second door as upon arrival we saw that the bore holes were again drilled into the foam-core part of the door. I then escalated and started communicating just with the manager. The manager was so condescending. He told me "I can tell we are not going to be able to please you", implying that our most basic requirement that the bores not be drilled into foam was an excessive requirement! I quote that he said to me, "well, I am not a door expert". I was confused about why he was telling me he was not a door expert when he was the manager of the door department. Well, note to this door department manager, taking our business to Truitt and White got the job done correctly on the first try. No comparison. Go to Truitt and White! read more

These guys have a fantastic customer service and a huge selection of products you'd normally found in a large hardware store!

Miguel was great today. He delivered a huge load of lumber to my property and i was supposed to be there to unload it with two guys but i was late. Miguel was able to drop the load in my yard without my help and was very helpful! read more

Ashby Lumber - Siding and trim - Hardware Stores Near Me - Berkeley, California

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Angelique is the best. Promptly responds to all communications whether phone or email. She ran into some delivery snags from their supplier and notified me immediately and kept me posted on further developements. The order ended up being delivered in 2 stages (two days). It was all acurate and just what was ordered. If you need help her ext is 322. read more

Great customer service. I had a special order of some unusual products and Zach rose to the occasion and delivered just in time. Delivery was great. read more

Went to look at some their showroom in Berkeley. Theresa was snappy, argumentative, and difficult to deal with. It was like walking on eggshells. Just unnecessary for an experience that should be so casual and simple. read more

Wish 10 stars was an option. The glass on my 15 year old French door was broken by gardener. Over the next 6 months, I got multiple quotes from people. Just about everyone said the door was too old. Marvin doesn't make replacement anymore. Need a complete new set of doors, with new frame, stucco work, etc. with outrageous quotes. (they knew insurance was covering this) I was about to give up, decided to make one last estimate request. Brandon at Ashby Lumber picked up the phone. Smooth sailing from that point. His contact at Marvin was able to manufacture the replacement panel. I did not need to do framing, stucco work. His quote was about 1/4 - 1/3 of everyone else! I also ordered hinges that didn't quite fit. Brandon went above and beyond, and accepted the return and got me a refund. Wonderful, professional, and honest. Brandon will be my go to if I have door or window needs in the future. HUGE THANKS read more

I purchased a keypad lock from Ashby Lumber, and when it failed after 4 years, I went to see about warranty replacement. Rich Ginn, who works in sales at the Window and Door showroom, was an incredibly helpful, patient listener and problem solver who helped me and worked with the vendor to secure a replacement. I love that they stand behind the products they sell. Rich was so knowledgeable, kind and empathetic. You can't get this kind of service at Home Depot. read more

We want to say how much we appreciate Esteban in lumber sales who not only provided excellent customer service when we placed a lumber order, but also when we reached out to him with a problem with the order. Esteban did not hesitate to make it right. We will definitely work with Esteban going forward with our lumber purchases. Esteban and Ashby Lumber will take care of you! read more

I'd go back to Ashby Limber any day simply because of the service and knowledge of the employees there. We had our deck done and were indecisive on the type of wood we wanted to use so we were able to take some samples home. Ordering was a smooth process and there was transparency into what was out of stock, back ordered or available and ready to be picked up. We are so happy with our purchase! Thank you Ashby Lumber! read more

Ashby Lumber - Hardware Stores Near Me - Berkeley, California

Got my delivery as expected. Driver went above and beyond and delivered a heavy 4x12, we unfortunately didn't have a crew ready and he single-handedly brought it where we needed it! Really appreciated it, this is a great company to work with. Driver was amazing! read more

I experienced very poor customer service during my visit. I came in to purchase lumber for a project and asked a basic question about whether screws or nails would be more appropriate. The employee assisting me was argumentative and dismissive, rolled her eyes, and stated that it was my job to know what to do. When I asked if anyone knowledgeable about lumber was available, she walked away and simply said I could find someone else. This interaction left me feeling unsupported and unwelcome as a customer. read more

Charles was very friendly and professional. He helped us figure out a few solutions to our project and answered all of our questions. I would highly recommend this place for all your construction needs read more

Had such a great experience here, an employee named Josh helped me with some shelving and he was very helpful!!

I had a horrible experience at the Concord Ashby Lumber. Came to Berkeley and was so lucky to come across Theresa. Extremely knowledgeable, patient and professional. I ran into some issues with my order and she was quick to find solutions and kept great communication. I would absolutely make another purchase with Ashby lumber because of her. read more

Ashby Lumber in Berkeley is a nice place to get building materials. Everybody is helpful. They have a good selection of material. They do special order easily. Alfredo delivered a big load of lumber for our deck. He was very polite and patient and placed the load nicely on our driveway. Well done. Ted and Ta read more

This review is all about Victor and their supplies store onsite and resolving a unique 1951 steel window encasement issue. Re the supplies store, they have everything you need and are even better than Home Depot as they have hard to find things and solutions. It's pricey but if you can't find online or anywhere else and need something urgently you'll probably find it here. Victor works for AL and knows everything about everything and can connect you with whomever you need to solve your issue. The customer service level at AL is like Nordstroms! I went here to solve a 1950s window encasement issue and these guys knew where to go, who to call, what part to order etc! In the end problem solved thanks to Victor. Ashby didn't have the part at the time but if you know what you need they can order it easy. And one window took one hour to fix because the flathead screws were stripped and broke due to a previous paint job seeping paint between the cracks and sealing the screws in. So the guy had to use serious manual labor strength plus hammers to loosen the screws then unscrew two safely and the other two broke so he had to use a fancy adjustable needle nose type wrench that locked in tight and unscrew the screws little by little then the third screw came out and the fourth wouldn't. We used rust remover, WD40 etc. The last straw was to drill a hole Thru the screw and move the old encasement to try to loosen it and finally we were able to get it out thanks to a pinhole sized drill bit. The other two windows were easy and took 10 mins. Thankful this could be resolved as I wasn't ready to put new windows in just yet! read more

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Francis Combes went above and beyond to help us with our kitchen remodel. He helped us select our kitchen cabinets and was a wealth of information when it came to suggestions about appliances and kitchen design ideas. He came to our home to make sure that measurements were precise, and he provided detailed drawings for our contractor. He was very patient with us throughout the process and responded promptly to our emails and met with us several times over the course of months it took to make our selections. Highly recommended! read more

I love roaming a good old fashion hardware store. Its almost like a treasure hunt and its inevitable that I find something that I did not even know I needed (to be fair I usually do not really need it). Ashby Lumber is just such a store. This is a complete hardware store with not only the usual suspects for such outlets but also boasts a pretty high end kitchen and bath showroom. They also have a huge selection of wood including an outdoor yard. The real gem here (and with other places like it) is the staff. Friendly and knowledgeable, they always seem to know what you are talking about when you describe you know the doohickey that hangs off the round knob... They ALWAYS know what you need. Contrast that to the confused puppy look you get at a big box retailer. Quite a gem here read more

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I've been coming to Ashby Lumber since I became a general contractor (naileditcraftsmen.com) and I have nothing but top notch experiences dealing with Ashby Lumber's staff. All the staff are very professional but I have been dealing with Anna Jackson when it comes to getting my materials for my jobs. She goes above and beyond with the customer service, always providing me with excellent quotes. When I have questions she is quick to respond in a timely manner. She is truly a professional and a joy to talk to. I highly recommend Ashby Lumber as the go to place to get all your materials for any projects! read more

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My father was re-doing the roof on a home he owns asked me where he could go for a good price and good supplies. I let him know I had heard good things about Ashby lumber. I'm also big on supporting bay area business. He said he got an amazing quote from Zack, he help him with the order. He was very knowledgeable and knew how much materials would be needed for the roof as this was our first time re-doing the roof we were a bit lost . He helped us with everything. Delivery went seemly as well. Every person we encountered during this processes was extremely kind and helpful. Zack made us feel confident. That we were picking the best materials to make our roof last.! Thank you again for an amazing experience will be letting all our friends and family know ! read more

The other day I came into Ashby lumber looking for plumbing parts in order to try and fix the problems I was having with my sink. Danny took the time to help me find the parts I needed and explained the steps necessary to install them. Thanks to "tall" Danny I have a working sink! read more

I very much enjoy visiting Ashby Lumber. Quality and prices are good, workers tend to be knowledgeable and friendly, and I am able to get in and out quickly and with good materials. One employee in the yard has routinely gone above and beyond in service. He's always in the best of spirits, which without fail improves my own day. Plus, he's quick, conscientious with his service, and genuinely kind. Thanks, Fabian! There is also a woman in the tools department, often inside the front door to the right near the bathrooms. I do not know her name, but she has braids, and she's been of great assistance on several occasions. read more

Finally finished my outdoor tub project thanks to Ashby Lumber! Yeee! I was able to order the threaded hose adapters for my hot + cold lines to connect with the tub faucet. The fitment was perfect and with the use of plumbers tape, zero leaks. It was the last part I needed to complete the project. Now for the tub itself, the cast iron heats up fast and does a wonderful job at retaining the water temp. I turned up the temperature setting on my hot water heater, so the water is scalding hot. I let it cool for 5 minutes and mix in a little cold water to bring it down to a comfortable temperature before using it. I'm in love with it! There's virtually zero maintenance compared to a hot tub, with no harsh chemicals and fresh water every time. I built a small french drain for the water drainage and also water my garden with it as well. read more

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I had the weirdest experience here two Sundays ago. Went in and asked if they had a replacement seal for a toilet flush valve. Might be the most basic thing in all of home plumbing, and the three people at the counter (a man and two women) acted like I had just walked into a GameStop asking for plumbing supplies. The guy I talked to clearly had no idea what they carry in the store, but he did at least pretend to look on his computer for the seal. He gave me a blank look and went silent for a minute, so I asked him if he was looking it up. He sounded annoyed that I was still standing there expecting him to know something, and replied, "yeah, but like 50 things are showing up." Didn't offer to walk to the isle with me and look for the part. Just pointed in the direction and said if he had anything it would be there. The two women remained silent the entire time. Not sure why they were there. I would've been much better off just asking random customers if they knew where the part was. I've been going to Ashby Lumber since the 1980s with my dad, and I bought a nice Milwaukee impact hammer from them last year, so it's sad to see how far they've fallen off. Next time, I'll just go to Home Depot (which did have the seal btw), where I don't expect employees to know anything, but I do know they have pretty much everything in stock. Bummer. Two stars because Ashby Lumber was once great, and I still believe it can be, but the three people manning the front desk this afternoon could use some work on basic communication skills. read more

Near double the price for plywood sheets than Macbeath! Also I needed help with getting a new air compressor hose and there's no one there who knew anything about them. To be fair the clerk said there's one who guy who might know but he wasn't there. I just went over to OSH and immediately got helped by a young man who actually uses air compressors and told me exactly what I needed. Also at literally half the cost of Ashby. This is the first time I'm realize what a ripoff Ashby has become. read more

I have been buying from Ashby Lumber for years because of the customer service of Reina C. She is the best in the business! Always so helpful, communicates really well and makes sure our orders and staff get taken care of from start to finish! read more

I came into the store and the sales guy Deshawn was such a great help very patient with me and really helped me and made me feel at ease trying to figure how to proceed with staining my fence I really appreciate how he took his time to help me read more

I came not knowing what to do to fix a problem. I asked Tall Danny who was doing something else. He dropped what he was doing, found me what I needed and went the extra mile and a half to actually use the little saw that I purchased and fixed my problem on his break! Talk about extra service! This fellow deserves a raise! He saved me! Lynne S. read more

My daughter and I went to Ashby Lumber to pick up some deck stain. Deshawnte Gamboa was SO amazing! We went back 3 sperate times and each time he was incredibly patient with us. He was knowledgeable and most importantly wanted to make sure we got just the right color. He was the best! We had an amazing experience! read more

If you need to get something and actually need or want advice this is the only place you will get prompt attention and help.

A young man named Deshawnte was very helpful as he insisted on carrying my basket for me while I walked around the store and even carried my stuff to the car. I appreciate what he did as it was a great help. read more

This place is so professional. I personally rather to shop materials, tools , and accessories at this place. Their professional crew have good knowledge of building materials and they try to make you successful on your business. I'm really appreciate your service. read more

Not loving Ashby Lumber right now. Shopped around at many places for doors/windows for small addition on my home and decided to shop local/Berkeley. Half the order is wrong, which will set me back weeks on my project -- time I don't have as the wet weather approaches. Shop elsewhere. read more