This would have been a three star review, except for Elijah who was on point with r rescheduled delivery. The product was what I ordered, but they did a no-call/no-show on delivery. Unacceptable in construction business: you must call if you're not going to show for any reason. I shouldn't have to call after the delivery window to find out you aren't coming. The rescheduled delivery was perfect, on time and done by Elijah who was friendly and professional. Thanks Elijah! read more

ask for Elijah Hope if you're having materials delivered. He's the most responsive and communicative contracted driver American Soil has, which is vital to run garden installations smoothly. Highly recommend him!!! read more

I gave American Soil another chance, and again, this is a clear sign they are going to close soon: don't care, don't want your business, everything is falling apart. I went in to order some bags of soil amendment. A few workers walked by me behind the counter, but never acknowledged me. I even said hi to one, but they just put their hood up and walked away from me. Finally someone came over and took my order. I asked if it was the same process, to pull my car over the side to have them load the soil, and he said yes. I went and drove to the first stop sign, nobody around. I waited a minute, then drove to the end where we usually get the soil loaded from the last time I came. A few workers walked by and ignored me completely. I got out of my car and walked up to someone who was getting out of his forklift, and I asked him if there was someone who could help me, he just waved me off and walked away. I went to another person who was walking around and asked him, and he didn't acknowledge me even when I walked up to him to ask if he could help me. Just straight up ignored me. I then saw two forklifts coming towards my car, so I waited and when he came over, he at least looked at me and I asked if there was someone who could help me. He shook his head and kept driving. So I was waiting for 15 minutes trying to track someone down. So I finally decided to walk back to the main building. When I started walking over there, I saw another worker. I was determined to get an answer. I asked him if he could help me load everything up, and he tried to step around me. I was done being super polite, so I very clearly asked him again to help me. Then he rolled his eyes and asked what I wanted. I handed him the receipt and told him what was on it. LONGEST LOUDEST SIGH from this guy I've ever heard. Like what in the world. You work here. This is your choice I guess? So he walks over to a stack of soil, and points. I walk over and I read the label, and I said yeah, that's it. Then he just stands there. Nothing. Doesn't say a thing and just stares at me. I don't know what he wants so I asked: "What else do you need? Am I supposed to load this myself?" He just stood there, didn't answer my question, and looked like he was going to leave. I asked him: "Do you want me to move my car three feet back or something?" I tried in spanish. Still nothing. I asked him again, and finally he nodded and said "yes, just move it back." Eye roll. These people act like they're doing me a huge favor. They don't want to be here. Nobody cares. This place has gone downhill fast. My last four experiences have been worse and worse. CLEAR signs that there are issues internally and everything is dying. I wonder if the owner knows, or maybe is the reason. There's no way an owner of a company would be OK with this unless something was really wrong. Bad management, ignorance, way worse things to worry about? I don't know, maybe all of it. I'm done coming here. This is just laughable. read more

I have been going in for quite some time and seems like it was my lucky day, I won the rainbow lottery which seemed like a myth but I just wanted to leave a review mentioning how big of a bag I won and I just love their selection of natural stone and amazing team of people who have helped me through all my endeavors. Hope to keep coming in for another 100 years and read more

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American Soil & Stone has a great expansive selection of rocks. I appreciated the rock water features to give ideas what can be done. I had good service from the 2 guys that helped me pick out our backyard rock to be used as a water feature. I wish they had stood the rock up, as it wasn't stable when we got it back to our house. We had to bring the rock back and have it cut to stabilize. The whole process was very pricey. read more

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Made an account just to say how much I appreciate this place and their crew. Super helpful, knowledgeable and friendly folks selling high quality product. My go-to for any gardening job! And if you are looking for an on-point, on-time and friendly delivery driver, Elijah Hope is your man. Super clean soil/mulch drops, always right on the tarp bullseye. Stoked you guys exist- Moira read more

Elijah Hope delivered 2 cu yds of Gold Path Fines on my driveway like a real artist. I had laid down a 10-foot square tarp to catch the load and that is where it landed. Lupita handled the process of ordering, arranging for delivery, and billing over the phone professional and friendly manner. I have used American in the past and will continue to do so. read more

American Soil & Stone - Gold Path Fines on driveway. - Landscaping Near Me - Richmond, California

After they called me back I got good service and quick delivery. Price was good too. 5 stars.

good location, has many choices. Not cheapest. But other remote stores cheaper but long driving. read more

Horrible customer service. They don't take you, the Customer, seriously in terms of phone or email communication. There is no one there with a pulse and certainly no one with a passion to serve contractors. Try Acapulco Rock and Soil down the street for most things or, for bluestone, always use Bay Area Bluestone in San Rafael. read more

Horrible customer service. One of the people at the register should really not be in contact with customers. Very unhelpful and rude. For the prices they charge you would at least expect some courtesy. I felt like they were angry at me for trying to buy their stuff. Going to Acapulco Rock instead from now on. They are much friendlier and have better prices. read more

What has happened to this company? Quality has eroded, and they are unresponsive, rude and condescending. Recent purchases of soil bags have had bugs, which I wrote off as bad batches since I've gone to them for so many years.. But then it took over a month to organize a basic mulch delivery, and at the last minute they made it incredibly difficult to schedule it properly. read more

Our neighbor turned us on to this establishment. 2 big reasons that I will continue to use and recommend American Stone to everyone that is looking for a landscape supply company. 2. The products that they offer are top notch. We especially love the ground cover that they supply. We have been buying the Forrest floor for a couple years now and we constantly get compliments on the way our yard looks. 1. ELIJAH HOPE!!! This gentleman was aptly named!!! This will sound strange, but just speaking to him for a few minutes changed my day. This man breathes Love and Joy. He has made the last 2 deliveries to our house in Lafayette and from the second I spoke to him on the phone, I decided that I would be a customer for as long as he is an employee!!! I can not say enough about his professionalism and class as well as his dedication to American, Soil and Stone You have 1 great delivery man, American Soil and Stone!!! Not only does he deliver landscaping supplies, but he also delivers Joy and HOPE!!! read more

American Soil & Stone - Landscaping Near Me - Richmond, California

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Office staff were great. The yard manager was lazy, passive-aggressive, with lots of attitude and thoroughly unhelpful. I am sure ASS will know who I am talking about. He can't be missed ..... I was picking up a few stones in preparation for a large project involving stone, soil and mulch. I will be taking my business elsewhere. Sorry read more

The stone has come home a little more than a month after purchase. We are delighted with the stone and the needed drilling to make it a fountain. read more

American Soil & Stone - "Bird Bath" is home. The stone was drilled to become the fountain in our new landscape. - Landscaping Near Me - Richmond, California

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Wow, I have always thought this company to be a one of integrity but my recent experience has changed that idea. I have been purchasing bagged 3/4" fir bark mulch ( $10/bag) religiously this year and the last 4 bags I recently purchased were basically the dregs consisting of loose dirt and crumbly bark. Just inferior quality compared to the product they present to be selling. After contacting management, they basically blamed it on the tree product suppliers and well, that's it. So in short, be careful - what you see may not be what you get. For an average working homeowner, that was $40 wasted on my landscaping endeavors. So disappointing... read more

American Soil & Stone - Landscaping Near Me - Richmond, California

the whole process to get soil for our yard went very smoothly from making the order to delivery. Especial shout out to Elijah who very kindly and skilfully dropped our two order of soil exactly where we needed them. We are definitely coming back. read more

We've done business with American Soil & Service a number of times and have always had a great experience; yesterday was no exception! We also really like working with driver/delivery man Elijah! read more

Great selection, great prices, great people! We purchased our soil here for a big project for a fraction of the cost of other spots in the bay. Do yourself a favor and go here! read more

We have been very pleased with the service and helpfulness of the people at American Soil & Stone. Special kudos to Elijah who recently delivered bark to our garden. He called ahead, was on time, and made sure the delivery was in the exact space we needed it. He was very friendly and obviously takes customer service seriously. read more

Heard about this place from an employee at East Bay Nursery as we had discussion around garden planning. The selection of rocks was really good, and many options were available and stocked throughout the stone yard. I will say, this being my first time, it was a bit overwhelming and seeing as though my garden design only requires a few larger sized rocks to accent, in comparison to the boulders and large scale stone slabs, I see- I wasn't as clear on how the process works or the steps to take to understand how many tons each palette had, or if I could just grab and go. I stood in line for a moment, then tried to decipher the tags, some of which were faded and illegible. It would've been nice to see an expert on the employee team walking around seeing if customers needed any help. The garden selection in the interior of the location, near the cash wrap and restrooms were overpriced, though they appeared to be speciality imports from Italy. Everything from loose gravel to boulders and beautiful slabs can be found here. I would suggest calling ahead to get a feel. I took several photos in thinking of my design, and will go back when I have a clearer idea. I went here on a Sunday and it was pretty busy, so I didn't wait in line too long to ask questions. Plus, it was hot and the stone yard is out in the open; as seen in the photos. Gorgeous selections, but my comparison is from a rookie perspective; I'll shop around to see who has the best price to support the vision of my garden design. We'll see. read more

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AMAZING customer service from their stone specialists, particularly Ian. As someone who knows next to nothing about stones, I was a bit overwhelmed coming in and trying to figure out what we needed for our backyard project. Ian was just the kindest, most enthusiastic guy as we hunted for the perfect rock fountain. Even when we didn't find that perfect one on our first trip, he followed up when the next shipment arrived to do another walkthrough. And found it! Highly recommend American Soil for any backyard enthusiasts, especially if you get to chat with Ian! read more

hard to get hold of, best is email. they're super busy now that Sugar City is gone. be patient and you'll get what you want when you want it (2-3 days lead time) and you will be greeted by a super nice delivery person and you'll get what you wanted and for a great price. read more

I want to express my deep gratitude to Samuel for his work! I would like to say about high professionalism and 100% knowledge of their business A very experienced specialist in his field! Support and availability at any time! Even in such a difficult situation as mine, he coped 100% Highly recommend a professional in his field! Thank you very much again read more

This business has reasonable prices and excellent customer service. Elijah Hope is an asset. read more

American Soil & Stone - Excellent customer service by Elijah Hope. The delivery dude is master and great work. - Landscaping Near Me - Richmond, California

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We've relied on American Soil & Stone for years, getting deliveries of amendments and potting soil. Orders are simple, payment is simple. The deliveries are quick and precise, and care is taken during placement. Quick shout out to Elijah, for being such a solid truck driver. Everyone at American Soil & Stone is great - thanks for your help! read more

I don't usually write reviews, but I just had to call out the amazing service from their driver, Elijah Hope. On delivery day, he called in advance to let me know he'd be there in 20 min--and arrived promptly, as promised. It was my first time ever purchasing such a large order of rock (or anything tbh!), and he was incredibly patient and helpful in advising me on where it'd be best (and safest) to place it. He was also incredibly friendly, hilarious, and just an absolute ray of sunshine and positivity (which I frankly needed, considering the intimidatingly large amount of stone I was going to have to shift in the next few hours!) In terms of the store experience, there is ample parking on-site, and they seem to have a pretty extensive inventory of aggregate, mulch, pavers, various sized rocks, etc, so you'll likely be able to find whatever you need. There were also signs for a drive-through service for advanced orders which seemed cool. I think American Soil & Stone is great for people who know exactly what they need, but not so much if you're new and looking for advice/guidance-- as a complete noob hoping to get some guidance around the weight of their landscaping fabric, what type of rock to use (as aggregate for artificial turf I was putting in), or how much height would be lost to compacting, I wasn't able to get much. The guy I spoke with did try his best to answer my questions though, and was very helpful in advising how much I'd need (they have a great online calculator that customers can use to estimate what they need). There was also a minor issue with the invoicing--when I got home, I realized that there'd been a mix-up, and the cashier had ended up ordering less of the rock than I'd needed (basically there's a person who writes out your order on a chit, and you bring that to the cashier who then puts in the order and hands you a printed invoice after). And I was only able to spot the issue because I compared what I'd been charged to the price listed on their website. That's because their printed invoice was pretty useless--it didn't have the price per unit, or even the amount ordered (just generic '1 unit of X, Total Cost = $Y' vs. '1.5cu of X, Cost per Unity = $Y, Total Cost = $Z'). However, it was very quickly and easily straightened out when I called, and they were very apologetic for the mistake. I had a good experience overall though, and would go back again for sure. read more

We requested a load of drain rock and worked with Elijah. He coordinated the timing so that we could make space for the rock, showed up on time, and was completely personable and friendly. Great job!! read more

I've purchased soil mixes from them for years and the quality is spectacular! The staff is informative, helpful, and kind. We recently received a bulk delivery for our raised garden beds and the driver Elijah really went the extra mile to make sure it was delivered in the most convenient place for us. read more

Thank you for the wonderful soil and delivery yesterday. Elijah Hope delivered our order on time. He was amazing all around - very personable, knowledgable and thoughtful. Above and beyond. Thank you. read more

The delivery person, Elija Hope, dropped off my mulch exactly on target- it was like watching Maverick do his thing in Top Gun. Thanks!

This is a great place to shop! Our landscapers usually do the shopping but I had to recently go there to purchase shredded redwood and Big John was very helpful in placing the order and Elijah delivered it all today while I was away. Elijah called me in the morning to confirm the drop off and called when the material was delivered, he placed it specifically where I asked him to drop it (curbside) Good prices, friendly and helpful staff. read more

Our American Flower Power Soil was delivered promptly this morning and with expert finesse onto a tarp in our driveway by Elijah Hope. He was very helpful and conscientious -- making sure we got the goods as close as was safe to our project. Thank You ! read more

I had my project all set up for this Labor Day weekend and ordered top soil from them. The delivery was supposed to get here between 8am to 1pm. I never receive a call from the driver and reach out to them around 3 pm and talked to the manager and requested an update on my delivery. She said that it was out and would be there soon and the driver would text me shortly with an ETA. At around 4:45 I call back knowing they close at 5 to make sure it's still coming. After all I found out the they had the wrong phone number on file and had call me earlier and left me a message explaining that the driver came at noon and couldn't reach me and left and the best she could do is to have it delivered on TUESDAY. I got so upset that I had my whole project plane for these long holiday weekend and they just blowed. So disrespectful and wrong on costumer service side of this company, knowing they are less than 10 minutes away and left me hanging . It's not about waiving the delivery fee that she offers to do or refunding the money, it's the precious time that I've lost as a DYIER like me that I can't even put a pride tag on. They should pay overtime to the driver and get it delivered today, that's what they should do not just expect me to settle for Tuesday. Good luck to you read more

Made some no till in ground beds with the Walt Whitman and things growing great!! Eggplant, bush beans and corn

These guys have the goods. Great selection and prices. Also with a friendly attitude and smile. I worked with teo on the few times I've been there. He has been super helpful in directing me as to where to find what I need. Great friendly group. I will return many times over as I complete my back yard oasis read more

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Great pricing. Got some gorilla hair and stones. Service was not the most welcoming but ok. Parking is great and the place is easy to get to from the freeway. Definitely will come here for more. read more

We had 10 yards of soil delivered to our driveway. The driver, Elijah, do a great job of placing the load exactly where we wanted it. He had to manuver the dump truck in a very tight space, but managed it well. read more

Jaime Cisneros had EXCELLENT customer service. I felt a little confused and he helped me figure out what I needed and brainstormed with me to get the right amount of stones. Thank you Jaime!! read more

First, I would like to say that Emily is an extremely nice and helpful sales person and she is the only reason it's not a one star review. But once she was gone it fell apart. I asked another sales person about getting the two 750 pound stones weighed and he just walked away mumbling about not having a break. When paying for the stones I asked the cashier if they could place the stones as I have no way to move 750 pound rocks and she said they could drop them in place. When the delivery showed up a few days later the driver stated "We don't do that". He did offer to fork lift them off the pallet for a tip. I told him I don't have much cash on hand, but I could give him $20. He said "Nah!" and left. The stones were being placed to prevent parking on the sidewalk, so it wasn't like they were going much further. Anyway, neighbors helped to move them. Still not an easy job. read more