DA BEST company to get rocks, soils, mulches, barks... from. The customer services, from the front desk to the manager to the workers, everyone was extremely friendly and helpful. There were always someone answering the phone calls and they open 7 days a week which is a super huge bonus. They have so many beautiful rock products to choose from. My husband found this business a while back and we ordered all of the rocks for our yard. A couple days ago, we just ordered 30 yards of mulches and they should be delivered tomorrow. I stopped by the business to make sure I got the correct stuff and the wonderful ladies who helped with the orders and the manager were super nice! I also got some small Mexican gravels to fill in our walkway and they have enhanced our curl appeal. Best of all, their prices are so much lower than a lot of other companies I have gotten quotes from. Highly recommend this wonderful company. Hope they will be in the business forever so we all can benefit from it!! Acapulco ROCKS!! :-) read more

Wholesale warehouse at professional landscapers' prices, but open to homeowners too! I have purchased many landscaping pebbles and stepping stones here. They have a great variety of colors, textures, etc. Very easy to browse, check out, then pick up! read more

Acapulco Rock & Soil - Pebble display - Building Supplies Near Me - Richmond, California

We had one final front yard landscaping project to complete! Originally, we had bought everything at Home Depot for the other projects, until a neighbor told me about Acapulco! We were able to pick out the materials on our own and was able to ask questions and get a quote of what we needed. The customer service was attentive and excellent! We gave our measurements and the cashier gave us his recommendations and quote and we were on our way to pick up our bags of landscaping materials. It is definitely a better option to go here for your landscaping needs. 2 cubic feet compared to 0.5 cubic feet from Home Depot! Fewer bags to deal with. We will definitely be returning for future projects! read more

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Arianna at Acapulco Rock and Soil is exceptionally knowledgeable and consistently goes above and beyond to help customers find exactly what they need. She asks the right questions, offers thoughtful guidance, and makes the selection process smooth and stress-free. Her expertise and professionalism make her an invaluable resource for any landscape or hardscape project. read more

Friendly, good product selection. But pricey on delivery fee structure but not prohibitive.

Our landscaper recommended them, we picked the shade tolerant blend. They prepared the ground, added topsoil, rolled, then installed sod. Looks great! read more

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Very helpful employees in the office and out in the yard. I like their display of sample landscape materials...Rock, mulch, etc.

I rented two concrete mixers. both yard in half and in each mixers they shorten me at least a half of yard. every time I go there they always short me. I try to get some type of refund and all they do it blame it on the calibration of the concrete mixer. the manager witch she never came out to talk to me in person gave me a half yard on concrete for free but they shorten me on the half yard. after that I decide never to go there again worse place to rent a mixer. read more

Excellent options for a variety of types of work. Well organized. Bought grass (type 94). Prices are great. I will certainly return. read more

Acapulco Rock & Soil - Building Supplies Near Me - Richmond, California

Saw this bark put down on a beautiful front garden in my neighborhood in San Francisco just recently. being the avid gardener that I am , I had to ask where they bought this bark as the color was so attractive! they recommended Acapulco rock and soil. I drove from San Francisco to Richmond, (well worth the drive). Fast and easy Let me tell you ...I absolutely love this particular "fir bark 1/4-1/8 inch. " . Spreads nicely goes along way. You go up to the counter you order your bark, which is displayed on the floor. Two very sweet young ladies at the counter are very attentive , very polite . after you pay , you drive around the back and they load it in for you. It's the best out there ! forget Lowe's forget Home Depot this is the place to go for quality bark. You've got to see the fir . The color is outstanding. Again, goes a long way. Price is higher than most big box stores but worth it! https://www.acapulcorock.com/ read more

Acapulco Rock & Soil - My front house. Going back for more! - Building Supplies Near Me - Richmond, California

My experience at Acapulco Rock and Soil was outstanding and I'm giving them a 5+ from start to finish. Both Customer Service and Delivery were professional. Martin, who works on Sunday, made my rocks and pavers selection easy and pleasant. The delivery was on time as promised and the driver was professional as well. Now my backyard looks great thanks to Acapulco Rock and Soil. read more

Acapulco Rock & Soil - Building Supplies Near Me - Richmond, California

Miri is absolutely fantastic to work with. Everyone at Acapulco Rock is hard working and efficient!!! Highly recommended for all your rock and soil needs!!! read more

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An absolutely amazing business! Great selection of products and great prices. I dealt with Arianna and she was super friendly and helpful. She even helped me process a return over the phone by looking up a transaction on her computer when I misplaced the receipt. I will definitely be back for my next landscaping project. read more

Acapulco Rock & Soil - Giant 24"x24" pavers for sale - Building Supplies Near Me - Richmond, California

Great customer service. Helpful even if you're landscaping a small area. Park in front , order then drive around.

Lacks basic communication. No receipt automatically provided for a $2K+ transaction, and was told I'd be called with delivery timing specifics. I had to follow up myself multiple times and the delivery was still dropped at the curb without warning. Pretty basic stuff to communicate w/ customers. read more

If you need gravel, this place is totally fine. The delivery was timely; they did not call the morning of, as they said they would, but that did not bother me. read more

I LOVE THIS ROCK & SOIL PLACE!!! I have spent the last 2 years redesigning our large front yard. I found olcopolco rock and soil to be very friendly and helpful. I always get a nice guy whom will come grab the rocks Im looking for. They never rush me When it's almost 5 and I'm looking for specific rocks for my garden. The prices you cannot beat. And they're nice as can be. The greatest staff, really friendly and helpful. I go in looking for specific shaped rocks, colored rocks and they never get annoyed with me which is fantastic. The other rock and soil place nearby is not nearly as patient, actually they have been very rude. Alcopolco rock and soil are the best. read more

Acapulco Rock & Soil - Building Supplies Near Me - Richmond, California

I love these guys, and prefer them to the more -expensive neighbor down the street. Everyone is always been very friendly, and everyone has always been nice and helpful while loading the vehicle read more

Acapulco delivered crushed rock to my house over the weekend. I wasn't present. When I came home I realized a huge dent in my planter bed (metal bed) but didn't get any note from the delivery driver or Acapulco themselves. I called the incident in, they said to email someone. I emailed and no email/call back, it's been one week now. Unless they call me back so we can figure out some compensation for this, they've lost my business. read more

Acapulco Rock & Soil - Building Supplies Near Me - Richmond, California

Brenda. Did a great job explaining the sizes and types of boulders needed for our project. Thank you for everything Brenda.

I really wanted to support local businesses rather than Home Depot, but the customer service here is terrible and the quality of their materials is awful. I've tried to buy from this place several times, and this was the last straw. I bought two different types of weed fabric from them. One worked great and the other didn't work at all. After spending an entire day ripping up the faulty weed fabric, I went back to Acapulco to ask for a discount on the other fabric type. They claimed zero responsibility and said it's a "manufacturer defect." I'm done trying with this place... read more

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I highly recommend this place. Even tho they were late with the delivery - by an hour - just work that into your schedule! Friendly people and service is great. We have an old house in Temescal with very low hanging electrical wires - the truck needed to raise to dump the soil - it didn't look good! The driver agreed to try and with a lot of care and patience he made it work!! Thank you guys - will be ordering from you again - after we have the electrical wires raised!! read more

Got bags of Gold Fines and the product is way too orange and muddy. Contaminated and poor quality.

Excellent soil and mulch, great people. Friendliness goes a long way; I have had super service. The soil is beautiful!

I purchase two big rocks and tons of pebbles from here. Everything was good until we realized the rock delivered didn't go well with our landscaping. I asked if I can return it. They say I can return but no refund and I also have to pay a pick up fee. I pay $85 for pic up fee and was told they will pick up from the front yard. Nope their guy showed up n refused to pick up saying rock needs to be on the pallets. So I've to make 5 calls to finally reschedule but no show. And worse I keep calling and they keep hanging up. What bad business read more

Acapulco Rock & Soil - Building Supplies Near Me - Richmond, California

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Been here many times Good and fast service Guys are really friendly Prices is good not super expensive to be in the bay area Definitely going back every time I need some rocks or soil read more

Terrible customer service. The only reason I bought anything from them is because the place with helpful people didn't have the stepping stones I wanted. They broke one of the stepping stones when they loaded it for me. I didn't notice until the landscaping was done and we started to put the stepping stones in. The store would only give a partial refund. They will not get my business again. The people are not helpful or friendly, and their return policy stinks. read more

This is for my two fiat visits in the same day. The first visit was 5 stars plus because of the following. Open on Sunday! Greeted by a very nice young man, eager to fulfill my our needs. My wife browsed and selected the rocks she wanted. I self served myself to the rocks, filling the bag the young man has given us. We weren't real sure how much we needed so we took what we thought was enough. I went to the office and was greeted by a woman with a very sweet personality. I payed for the material and off we went. I told my wife that they deserve 5 stars. What a fantastic experience! She agreed! We returned home and saw we were short about double the first load. I couldn't wait to get back. I drove back, 20 miles or so one way. The young man who was so friendly and treated us with respect was replaced by an agitated older man who made me feel unwelcome immediately. Told me to move my truck like he was my boss, with bad manors. I explained over and over that I wanted 800 pounds of the same rock. So I put three large rocks (same price per as the smaller version) because my wife liked them. He had me talk to another guy, medium friendly and kept saying, ok, 1 ton. I tried to explain that one ton was too much. The mean guy kept angrily commanding me move my truck although earlier in the day it was fine. I wanted to be sure I didn't get too much but I HAD to move my truck. Ok, I moved my truck. He comes to the scale and announces he has 1,200 pounds. Now here we are. I am NOT taking home an extra 400 pounds. Now I engage the same sweet office woman I had earlier in the day. I stared explaining the difficulty I was having with this angry guy. She immediately apologized and of course I accepted immediately! You know, she saved my experience by listening, caring, and then, having the angry man make it right. Cool right? Well, angry man got angrier because now he had to offload 400 pounds of the same rocks he just bagged. We've all made mistakes. My mom always said, "sometimes we get spammed and sometimes we spank ourselves " I hear him start the forklift, grind into gear and spin the tires. Great. Dude loves me. I went to the truck thinking he surely wasn't going to hustle. I was wondering how I would take 400 pounds of rock out of that bag and wondered how he was doing it. I didn't care. I just wanted 800 pounds, plus or minus, go home, and complete the job my wife had needed my help with. Remember the three larger rocks I told you about? They weren't in the bag. It was the that I realized exactly how he did it. He emptied the entire bag and refilled it minus the three rocks with 800 pounds. My bad for not getting enough the first time. Was a five star the fist visit. Second visit featured someone who lacks customer service skills, exhibits negative body language, just a negotiable vibe AND should be happier he even has a job with the poor attitude he possesses. Makes it tough when you must tell it like it is. Makes it tough to go back when you have that kind of experience. That one guy kind of ruined it for me. Still get three stars based on everything else. Five stars for the woman at the counter. She's clearly the star of the show! 5 stars for the selection. 0 stars for the angry man. read more

I ordered 4 cubic yards of bulk lava rock but I find that 1/2 the pile is contaminated with sand. I went back to complain but they only wanted to give me a 10% discount on subsequent purchases. They said that the product is SUPPOSED TO BE LIKE THIS. Don't waste your time and money on this place. read more

Acapulco Rock & Soil - Lava rock contaminated with sand - Building Supplies Near Me - Richmond, California

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This team needs customer service training. They are very difficult to deal with and are not eager to help. If you are needing guidance on product and availability I would look elsewhere. I will not be giving this place my business again. read more

I think management needs to train them on customer service. Seems like every time I call or talk to someone, they never want to help. You kind of have to pry it out of them to get answers. I'd try going down the road to the other spot if you want better business. The other place also offers Military discount, this place doesn't. read more

We ordered Belgard Pavers here. We were promised to get our shipment this a.m. We called them again this morning to make sure that they would deliver as we have hired people to do the job. They assured us that shipment will be delivered between 9-10 a.m. We waited and waited. Nothing was delivered. We tried calling them for several hours. No one was answered the phone. We emailed them. Finally, around 2:30 p.m. they called us and said they can't deliver for next two days. What kind of customer service is that? Who's going to pay us for the people we have hired to do the work? This is really bad communication and bad service. I can't believe this. read more

This company has been reliable year after year! Over the last 10 years, I've ordered many truck loads of soil, rock and mulch. The pricing is excellent even with the delivery fees to Oakland or Orinda. With 3-4 days advanced notice, they were able to deliver to match my landscaping timing and material needs. At the time of ordering, they give me a delivery day and window. I call the morning of delivery to confirm and get specifics about deivery time. The driver has always called enroute to give me a heads up 5-10 minutes before arrival. The driver was patient and skilled as I laid tarp on the driveway pavers and was careful not to hit my plastered driveway walls. I am very pleased with their service after all these years. I highly recommend them. read more

I loved going to this place. We just sold our place in Oakland and I went to Acapulco Rock and Soil for all the landscaping materials, it turned out amazing. I've always loved their materials. It is clearly a family business. Most of the employees seemed uninterested to be there but, I did learn to deal with them. Which I realize is not a great business model. I attempted to go somewhere else because I didn't like the attitudes but, found out that American Rock and Soil was worse .... way worse. All in all I went to Acapulco for about 8 years and was very happy with the selection and their location. Maybe when the kids with get old enough to realize they need to get into what they are doing. The customer shouldn't be the one to break the ice. Good luck you guys I really wish you the best! read more

i don't know if i've ever seen a review site with such a strange skew -- primarily 5 star and 1 star ones. the main purpose of my "review" is to question the reviewers. heck, the staff is incredibly polite, helpful, and patient every time i go (at least a dozen times). i've worked with different members of the indoor and outdoor staff at various times of day. i've always received the same consistent help and found the quality and choice of products to be everything i want. i must say that i pick everything myself. i don't have deliveries made because, you're obviously going to get randomness in the selection because not every piece is perfect. so, let me ask the 1 star reviewers this: what are you doing in your conduct to receive what you consider to be such terrible quality service. any chance it could be unreasonable expectations or a condescending attitude on your part? ask yourself this...how could so many people have splendid experiences, yet, you're on here complaining and whining. read more

Stopped by at the recommendation of someone else shopping at Home Depot. Great prices, great customer service. They explained and helped us figure out how much wood chip would fit in the pick up and how much we needed based on measurements. The guys in the yard are polite, hard working, and also gave recommendations and always had a smile. Will definitely come back here for future projects. The wood chips smell fresh and made the backyard smell great! You can smell and feel the moisture in the product, unlike the stuff that is stale and broken-down at big box stores - Home Depot, etc. read more

I've been getting my soil from American Soil for over 20 years, but I would have to wait a week for a delivery so decided to give Acapulco Rock & Soil a try, which I very much regret. I have two new 4 by 8 raised beds, one filled with an American Soil product, the other with Acapulco's Super Blend. The former bed is thriving while the Acapulco bed is not. I have peas, peppers, tomatoes, zinnias and squash, and all are dying except the zinnias. The difference between the two soils is astounding. The Acapulco soil is dry looking even after I've watered and has a very high percentage of large rocks, a lot of sand, and not much of anything that looks like healthy soil. At this point I am considering pulling all the plants out, heavily amending the soil, and starting over. Their Green Compost is also inferior to American Soil's product, so in regard to ARS being cheaper, you definitely get what you pay for. It's also worth noting that the delivery person dumped a quarter of the 3 yard load onto my neighbor's lawn, not in my driveway, and left a very large oil slick on our sidewalk. read more

Stopped in for bagged mulch. They were very helpful in explaining the different kinds and prices. I pulled my car around and they loaded them in.. was on my way so quickly! Great customer service. read more

Okay I will start by saying everyone that works here is very friendly. However I have had some serious problems! First of all they are extremely disorganized The product Z compost is basically pure cow manure that is not fully decomposed. That means not only does it stink it will also burn your plants And even kill your garden because it's still hot So I tried the grape seed compost SAME ISSUE then I tried planting mix and even though it was a blend of different materials it was also hot! Another major issue- as a landscaping professional at this point in my career, I can look at a pile and tell immediately about how many yards are there. This company, when delivering, has brought me a pile that looks like about 3 or 4 yards when I ordered ten!! And this has happened multiple times. I will be taking my business elsewhere. read more

I haven't had the full customer service experience at Acapulco yet; I've browsed, taken some samples, bought some small carry-out items, and spoke with their employees, but have not had anything delivered yet. So far, so good, I realize a lot of other reviews ding this business for their lack of customer service, but I actually like being left alone when browsing for rocks. The guys in the yard are waiting to hoist earth matter, not flex their grey matter. Most customers are contractors that know exactly what they want, so there's very little hand-holding here--be prepared for that. The one customer service person I met was behind a desk fielding calls, next to the smaller rocks and pebbles in a sampler display stand; samples are free. Their choice of landscaping rocks is plentiful but they stock mostly basic stones in various sizes. One of the best features about this location is it's right down the street from American Rock and Soil for easy comparison. read more

Acapulco Rock & Soil - Small rocks are available inside for browsing - Building Supplies Near Me - Richmond, California

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