I was looking for new rubber gromets for a Pedal Steel volume pedal. I approached the desk & found Mike Rast working with another customer. Normally I'd go hunting myself but decided to wait. When he finished I showed him the volume pedal he immediately took interest & instead of directing to what looks like hundred of draws holding screws & gromets he took the pedal & I followed. He then fit the pedal with the right gromets within 5-10 mins which would have taken me a hour & I'd probably have wrong fit. Good service is hard to find these days but great service is rarely seen! Hats of to Mike Rast for making my day. Thank you, Thank you, Thank you!!! read more

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our bathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back. read more

I want to support Jackson Hardware instead of big companies like Home Depot. They have a wide selection of items that can be used throughout the home and work. I bought a kitchen faucet a couple years ago and was having it installed. It unfortunately was missing a part. We called Jackson and they told us it's a manufacturer issue, not their issue. We kept putting a stink and they finally gave us the show room one. Before that, we bought a toilet that did not fit. We had all of the parts, it was completely new, and put back into the same box. Again, they put up a stink but finally relented and gave us a different toilet. Just recently, we were in looking at toilets again and were being helped by someone. Mind you, this person is *helping* us. Another worker comes and begins to speak to her, making us wait 5-10 minutes. Complete and utter waste of time. Again, I truly want to support this store. But, I have been incredibly disappointed with the customer service on numerous accounts. read more

One of the best full hardware assortments available. Besides fasteners for mechanical and carpentry, many special items too. Jackson's Hardware, even has a good assortment of compression springs. Work clothes and hand to power tools galore. Best part outstanding Staff. read more

They have everything and it's huge and help is around every corner! I love my local hardware store but i understand why everyone who works/has worked on my house over the last 2 decades loves this place. There are many stores like this but this place is not losing merch or staff- super stocked with anything and more and every brand~ ie Emtek, Ashley Norton door hardware and more, a full clothing and shoe area. BBQs and the Green Eggs section is huge, Didn't get to take in the out door patio stuff. The difference of big box chain store is this place has soul and the people are genuinely friendly & helpful. My unattended basket of over an hour (as i wandered and kept discovering more!) still intact and in it's location. They have that other stuff no one else has- and walk in and buy- in stock. I definitely waited too long to discover this store! I get it now! Definitely will return. I came to just get a Japanese tree branch saw. And picked up so much more! read more

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Incredibly competent associates and a one-of-a-kind inventory selection. There's a reason they've survived since 1964 with a one-location business: they know what they're doing. read more

What a happy exerience fInding parts for your equipment that none of the bigger hardware stores like Home Depot, Lowe's, Ace Hardware carry; Most important a local, knowledgeable staff who aside from being owners of this 100% Employee-owned store exhibit care & savvy unique! Start your Hardware store or Rental equipment shopping @ Jackson's. read more

I purchased a Larsen strap wrench 13-2603 at Jackson's Hardware store. It was defective; so I returned it, but was told no refund since I didn't have the original packaging. The reason I didn't was because the day before I returned it, before I could even use it, I had a serious heart problem occur, atrial fibrillation; which put me in intensive care for the night. I was released the next day shortly after 12 noon, but the trash truck had already come by between 8 and 9 AM. A store supervisor adamantly refused to issue a refund, while by the way, chewing food during our entire conversation. I won't be doing any more business with them. I seriously doubt if I will be buying any more Larsen brand products again, either. read more

Employee owned business. Fantastic selection. Maybe not always the cheapest place, but honestly it's so worth it just to be able to see exactly what you want before you buy. Especially of note; - Chainsaw servicing - They have tons of toilets arranged so you can see exactly how they look in your home. Guessing online can be a bit hard sometimes. - Also a huge selection of knobs, hardware, read more

This hardware store has almost everything you need without the hassle of waiting in lines and finding assistance like Home Depot. There's ample parking for the store. This place is huge once you walk inside. The rental department is convenient when renting equipment i.e., hedge trimmer, weed eater, lawn mower, etc. I recommend calling ahead in case they don't have what you need, especially on a weekend to do yard work. They take most credit cards, even AMEX now. I usually send my husband, but when he's out of town, I have to handle business. The staff are helpful, saving me time looking around getting lost. Keep up the great work Jackson's! Closed on Sundays btw. 'Til next time ~ happy landscaping & see you on Yelp (SYOY)! read more

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Jackson's Hardware allows dogs! That alone is worth a star or two--if you're running errands with your furry bestie and can't take him or her into a store--it can be a problem, especially on warm or hot days. Plus, customer service has gotten much friendlier. Employees have always been helpful, but now they go out of their way to show you where something is, rather than tell you where it ought to be. That's a huge improvement. Especially if you're uncertain whether you need one kind of fitting or another and there are at least 20 that look very similar. I've always liked Jackson's Hardware, but my visit today was a pleasure and I'll put them at the top of my hardware store list. read more

Jackson's may be the best hardware store ever. They have a huge inventory and can always find the parts or tools I need. The staff are super helpful. read more

Exceptional service! Oscar provided much needed assistance today with some tricky set screws. He and his colleagues are friendly, knowledgeable and offer great customer service. Great store! read more

Great hardware store. I can't believe I have lived in Marin for years and never knew Jackson's existed! I found them because of a worker at HD of all people. Glad I did though. Their selection of fasteners is the best around and they carry a lot of plumbing parts that are harder to find. You guys need some search engine optimization, seriously! I would have been shopping here years ago if I knew you existed. Sometimes I take my kids just to walk around and look at everything. If there's ever a zombie apocalypse, we decided to ride it out at Jackson's! read more

Hands-down this is the best hardware store in Marin. But they have actually helpful knowledgeable staff. Best quality tools and equipment. If you don't want to forearm do you want what you want he want quality or you want serious good old fashion service and not be hunting for an orange rope forever yeah this is the spot don't waste your time just go to Jackson's read more

Since I visit almost daily (every time my contractor discovers something they neglected to order for my remodel) I feel I can say Jackson's is a pleasure to deal with. Mostly well-trained staff (employee owners) and great selection. Not the cheapest but service makes up for it. read more

Great for anything household if in San Rafael . Good restoration joint for kitchen bathroom- all the gadgets you're thinking you need

Want to give a special thank you to staff member Venus for providing the best customer service I've had in a long time -- and not just at a hardware store! She was experienced, especially easy to work with, and able to help a novice like me tackle my home improvement project. Great store, great people! read more

Jackson's delayed placing my order as requested. After alerting management, they stepped up and did the right thing. They expedited the order and sent an apology. Thank you for taking responsibility and fixing the problem. read more

One of the last good Bay Area hardware stores with good quality tools and equipment. The employees are knowledgeable and friendly.

Jackson's does not have the lowest prices but what it does have is a great inventory and a store team that will help you define what you need then help you find it. And, just to be clear, they don't charge premium prices, and their higher margins are justified by the quality and helpfulness of their staff. read more

Jackson's is one of the last "true" comprehensive hardware stores staffed by pro's. When you ask for something, you get experience and wisdom that is quickly becoming rare, yet needed now more than ever as people do less and less of their own work. The selection is great, but Jackson's true jewels are its personnel. read more

The absolute best in the business. I prefer giving my money to LOCAL businesses and Jackson's is it. They have everything you need (and if they don't, they will find it for you), plus they are super knowledgeable. I don't need a handyman - I have Jackson's. read more

Jackson's is an incredible and well run business. All of their sales people are extremely knowledgeable and helpful and take the time to understand your needs. Special shout out to Cristina and Kathy for trying to help me. read more

The BEST! Mark the manager and Sandi in faucets are so patient and responsive. Sandi called and emailed to ensure I was kept abreast of the latest communication with my issue. This was key, in that the manufacturer did not reach out to me. I am a lifelong fan of Jackson's Hardware. read more

I love this hardware store. The staff is friendly and will take you right to the item your looking for. They also have an equipment rental department. Yes, you may pay a bit more for what you're looking for, but the customer service is worth the extra money. read more

Thanks to Jackson's I am now God. They had the complex Blum cabinet hinges I needed to repair my mother-in-law's kitchen cabinet. But wait, there's more...thanks to Jackson's I am now getting hate mail and threats from the Point Reyes Raccoon Mafia. I got just the right stuff to conveniently secure the trash can from the critters. Less than $20 and we're good to go. The raccoons not so much. read more

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Customer service is top notch! Mark went above and beyond the call of duty. I have a Hansgrohe kitchen faucet (bought at Costco) that needed a new cartridge. Mark tried to help me order the part but later told me that they couldn't get the part that was specifically made for Costco. He went and researched the part and printed the schematic of the kitchen faucet and recommended buying it online. I really wanted to buy it at Jackson Hardware but they don't cover Costco specific products. Thanks you Mark for the great customer service. We will be back If our faucet breaks down again and buy a new faucet at Jackson! Thank you, Thank you, Thank you! read more

Very easy place to get lost in...lol You can pretty much find anything home related at this place. They have vast isles of product and friendly staff. They also sell Carhart Work wear along with other brands of outdoor work clothes. They also are an authorized Honda engine repair shop for your lawnmower or anything yard related machinery. read more

Excellent and knowledgeable service. When they say "employee owned", you feel it in how this business is run. They care and they show it in the details. I highly recommend Jackson's. It's my new go-to for home remodeling and upkeep needs. read more

I needed a screen repair. Chris T. was very helpful and did a great job with my screen repair. Highly recommend!!!

We had some knives sharpened. Had excellent service and good results. The people at the front of the store were friendly and helpful.

Split between saving a few $$ at Home Depot and wanting to support a local shop we went with buying our new portable generator from the kind and knowledgeable folks at Jackson's Hardware. The best decision and well worth it for the time they spent with us, paying extra attention and making sure we were making the right purchase. You just don't get this level of knowledge and quality customer service at the large chains. If you want these kinds of businesses around in your community, you gotta shop them. read more

Best place to go if you're remodeling. Helpful staff. Have spent many hours here! Excellent

Jackson's Hardware has everything you could need from hardware stores. It is upscale from Home Depot but well worth it as the inventory is quite impressive. In addition, the staff knows their products and will happily help you. A jewel!! read more

Outstanding. I refuse to go anywhere else. Having Chris the supervisor's help was THE most charismatic engaging all around incredible experience I've had so far in 2024 (I even asked for his card so we could connect outside of work). Chris embodies the perfect exact definition of THE person you want to ask for help with at ANY store. He took time to hear my situation & put my needs ahead of his to further understand the best possible solution for me. An honorable father. It's people like Chris that make the world a better place & truly within our 10 minute interaction he completely changed my day. Thank you for being you Chris. I'm already looking forward to seeing you again soon! read more

I hate to admit, but I have never stepped into Jackson's until earlier this month. How could this happen since I grew up in San Rafael and always drive by? Well those days are over. We looked through their inventory of pants and jackets and my boyfriend found a nice rain jacket from his favorite brand (Carhart). Friendly and helpful staff. It wasn't difficult at all to find an employee to unlock the dressing room. There were employees on the floor who were ready to help customers. A couple of them walked by and made sure we were taken care of. There wasn't a line when we checked out so it was a breeze. It's a nice change since you're usually in long and slow lines at other hardware stores. This hardware store is a complete 180 shopping experience from Home Depot where you either can't find anyone to help you or someone has no knowledge about the products they're selling. What I love is they're employee owned and I much rather support them than a big box corporation. read more

Friendly and super helpful staff that know their shit. If you know what you want and know all about it, go to home depot as the product base price will be cheaper. If you need help and guidance, come here. The same items are a bit pricier but you get so much more with their help and knowledge. They also have quite the extensive inventory. read more

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I was unable to get an old unusual key copied in Novato. Jackson's made me a copy! YaY!

I love this place and have been a (fairly) loyal customer for the 10 years I've lived in the area. Granted, I'm not a contractor or a home owner, so my experience is for the occasional hardware or gardening need. And today, I found exactly the kind of cute polarized sunglasses I was looking for at an unbeatable price! I usually go in looking for 2 screws, but almost always find something else I buy. They also have a small section with cute and unique toys. I have never had rude or dismissive sales associate. Quite the opposite. People are quick to help, patient, and ZERO man-splaining to be witnessed. I look forward to my visits here! read more