Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

I hate writing bad reviews. Really, I do. I know this is someone's job, their life and maybe they…read morehad a bad day. But dang it guys work with me! First they refused to return an item partner bought the day before. Had to hunt up the receipt. Alright, I can understand. Then came the Great Hex Nut Saga. I have a dresser. An antique one. The hardware needs these little hex nuts and the originals are like cast brass and are missing or shot. So off to the store partner goes with the ONE nut that worked. Came back with wrong size nuts, except for ONE that was correct size. (Stop laughing! It wasn't funny!) Mildly irritated. Partner went back, they were closed. Went back following day. I sent original nut and the ONE right sized new nut with partner. Somehow came back with THE SAME WRONG SIZE NUTS. I SAID DON'T LAUGH!! Apparently the staff wouldn't help partner, just pointed to the same spot and let them go. Take this how you want, but I mean, is it really that hard to help someone find the right size hex nuts? And they were like $4 something. I don't know if that's the going rate for very small hex nuts in general. Plus they don't give you popcorn like another hardware store I could name.

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

I've been here several times for specific items for projects. They have an excellent knowledgeable…read morestaff ! Every size and type of screws. They had masonry screws, and bits to fit into our British made address plaque to replacement screws to secure a face plate to a Makita chain saw! And way more specialty tools, etc. the even rent out equipment. Don't waste your time and head right over to solve any project dilemmas.

Best prices and best service. All business and they know their stuff. If they have it, I'll buy it…read morethere.

Helpful staff and good prices,pretty much everything you might need. A great alternative to bigger…read morestores with less personal service

The ladies who run this business are very nice, but they do not keep consistent business hours and…read moreit is very difficult for me to shop here when I have limited windows to do my shopping. Multiple times I have shown up, during their advertised open hours, to find them closed. One day I parked at 3:30, when they were supposed to be open until 4:00. I called, and they were still inside and did open for me. Now, for the past week I have driven over there at various times over different days and they are closed. There's no sign posted about "on vacation" or "family emergency" or why they changed their schedule. I've attempted calling, left messages, and no response. In general, I prefer to support local businesses first. But with this irregular schedule and no respect for my time, I have to order my catering supplies online.

I was pleasantly surprised by my experience at Cash and Carry. This is a restaurant supply company…read morewith easy parking off Anderson Drive in San Rafael. This location is a driveway next to the former Orchard Hardware. I was warmly greeted by three women. This is a family woman owned business. Two sisters and their lovely mom were eager to help me find Chafing sets for the Thanksgiving event at the non profit I volunteer for. They have top quality items. party supplies and restaurant equipment. It was cheaper than Amazon and I didn't want to risk a late delivery due to supply chain issues. I am happy to support small business mom and pop stores. Such sweet ladies.

My first experiences with this company over the last few weeks during a home upgrade project…read more The front counter guys have been great, with an extra tip of the hat to Dane for help in forting out the myriad variables in the Panasonic Whisper Green 'smart' fan line, and clear explanation of equipment options for a panel and service upgrade. I'll report back as experience continues, but so far, very pleased.

Great Excellent customer service and great employees that really go above and beyond and help you…read moreget the right things that you need to get the job done. If you're looking for the right electrical parts come to City Electric supply

Great customer service! We are working on a tight timeline for a landscape project. I needed…read morequality soil on Saturday. The Tamalpias top soil turned out to be perfect for our needs. This place is truly low-key and even though I've lived in Marin for over 50 years I wasn't aware of their existence. They are now my go to place for quality soils.

Love this Small local business Friendly customer service…read moreand offer a great selection of landscape materials as well as animal feed etc!!!

I don't remember when I lost interest in driving out to point reyes station, certainly since more…read morethan a few years. For quite a while it was the endpoint, the time-to-turnaround-and-go-back-home, at the end of a ride I once enjoyed after my "workday". back then I still had a car worthy of the serpentine switchbacks on the hwy 1 downhill to Stinson Bch. also a tankful of gasoline didn't equal dinner for 1 at poggio. i usually had nothing much to do in the afternoons about 4 pm which was when i often quit what i did to pay the rent and began my ride. but all that lost its appeal as houses began to dot the ridge lines and workaday hipsters' cars caused mini-jams on their way to those houses. Come to think of it, such changes developed a good bit more than a few years ago, for which point reyes station is blameless. today it's just a lot of trouble and way less fun driving to this place, and any number of others for that matter. Plus the food on the way out and once there isn't all that much to write home about either. on the other hand the one-time roadside French bistro Chez Madelaine WAS something to write about, and is even now if only to mention its success. (the same little building just off the road south of town is still there so note to somebody who knows how to do such things: once the current tavern operation at 11285 CA-1 doesn't work out it's perfect, do another French bistro... better yet a Greek taverna.) having belabored the point about ho-hum food in west marin, but for the exception of the offering in Olema, and as a case to illustrate the point, this review isn't about restaurants in and around Point Reyes Station at all. It's about this hardware store in the middle of town, which stands out in more ways than just a place to buy a flathead screwdriver to replace the one you bent trying to open a can of paint. this is a store that sells stuff a guy might want to buy. think about it, go almost anywhere and the assortment of items displayed in windows and on retail shelves is primarily meant to appeal to women shoppers. for guys there are relatively few types of stuff we might actually want. Ok ok ok I hear you, not deaf here. what kinda guy are you anyway, "Bob S"? you saying women likely prefer new shoes over a 60" tv? and we won't even mention hats, which for men was until recently a high point, along with ties, of male fashion. today hats are more accurately termed "caps" and by the way how many guys do you know that know what a "fedora" is, or own one? This brings us to one of the few places where men go to actually buy stuff, overwhelmingly more so than do women: the hardware store. But there's a huge difference between colorless big box warehouses like Home Depot and a truly useful, carefully curated, old fashioned retailer like the one here in Pt Reyes Stn. And in a relatively remote, or at very least out of the way location like this it's almost a responsibility that such a retailer stock its shelves with a wide variety of durable, functional things that locals need to fix whatever goes wrong. A pair of fence pliers, solid brass hooks, oil lamps, specialty handsaws, shipwright augers, internal pipe wrench and other things you probably won't need in the city... there you just call a plumber. To be sure out front there's the usual selection of cute seasonal decorations and geegaws to make a yard or household more homey, and maybe some guys are into that. But this is a review that says the back of this store has what it needs to have and the back shelves are where, frankly, more guys are likely to go to find what they want. In a town like this, being a bit inconvenient and all the more charming for it, a country hardware store filled with things you do work with is indescribably essential.

I noticed the first review said NOT open weekends, that was then this is NOW they are open 7 days a…read moreweek these days. We in town here are lucky to have such an outstanding business here in town well stocked and well run nuff said. John A.

Their business sign says "Saw Service", and they happen to be the only one in the Northbay. Brought…read morein a model and was told they only service the models they sell, which are Stihl and Echo. When I asked where I might find a shop that could help me, got a go away look by prima Donna behind the counter. They should change their sign to reflect their services and not waste people's time.

Got some items at Bucks. They were super helpful and had a wealth of knowledge. They might carry…read moresimilar items at Home Depot and the like, but the level of service they provide, both in the moment and after the sale elevate their brand above that of the big box retailers