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    Marin Ace Hardware

    3.9 (95 reviews)
    Open 7:00 am - 7:00 pm

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    The Ace Hardware paint the Marin Ace refused to mix for us.

    We remember when this place stopped being a Sizzler and became Ace - It's been up and down, but at, Aug 3, 4:15, we paid our last visit. I attempted to have some paint made, but the angry guy in paint refused, since the tint base was the wrong one, and he only had the more expensive base in the right tint. I explained it was for my 3rd grader, who was standing there with me, but he said he didn't have the right shade of base. I explained, I was not concerned about anything but leaving with a gallon of paint, and I was not concerned about the tint base. He again said he could not. I pointed out he was refusing to, not that he was not permitted, as a third grader was not especially concerned about whether the tint base was right. It was at this point he began to shout at me in front of my little one. Concerned that he might escalate, we headed for the door, all the while seeing customers laughing about his outburst. Bizarre. We headed to the 4th St Ace, and as a matter of principle, ordered the exact mix and base we picked at Marin Ace - Less than 30 minutes after the mantrum, we had the paint you see here. Seriously a shame.

    Allie C.

    Was advised that someone (unknown if staff or patron) at this location tested positive for COVID which is why they closed the store sometime in the afternoon on Saturday 5/16/20 to decontaminate. When I called to simply verify if that info was true as I shopped there on Fri 5/15 and Sat 5/16 when they opened that day, the guy I spoke to was extremely rude and said his manager said it was privileged information and they didn't have to provide the general public any information regarding the circumstances surrounding the closure. He did state they did decontaminate the store but he would not say why and further stressed he didn't have to tell me why. What a horrible way to treat members of the community who have elected to shop at ACE to support small business. I will never shop at this ACE location again and I will definitely pass along this disgusting interaction to friends and neighbors so they can consider shopping elsewhere for their hardware/ garden needs.

    Broken Corona Shears

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    2 months ago

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    Beulah V.

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    20 days ago

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    Beulah V.

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    2 months ago

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    11 months ago

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    1 year ago

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    10 months ago

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    Beulah V.

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    11 months ago

    This ace hardware store has very helpful staff. They really want to help you choose the correct product for your project.

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    Beulah V.

    Ah, thanks for the great review, Madelon! We love being helpful. :-)

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    Beulah V.

    Hi Michael, this is great to hear! Thank you!

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    6 years ago

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    Michelle L.

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    2 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    Michelle L.

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    3 years ago

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    Beulah V.

    Thank you, Rosemary! Keys are one of our specialities.

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    6 years ago

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    Beulah V.

    Thank you, Amie! We were happy to help!

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    6 years ago

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    6 years ago

    They had what I needed. Staff were courteous and helpful. Social distancing was encouraged but not oppressively enforced. Good experience!

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    Michelle L.

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    6 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    14 years ago

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    Page 1 of 3

    Ask the Community - Marin Ace Hardware

    Review Highlights - Marin Ace Hardware

    We really needed a hardware store in the north San Rafael area after Pacific Lumber & Hardware closed.

    Mentioned in 2 reviews

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    Jackson's Hardware

    4.0(170 reviews)
    2.5 mi
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    I want to support Jackson Hardware instead of big companies like Home Depot. They have a wide…read moreselection of items that can be used throughout the home and work. I bought a kitchen faucet a couple years ago and was having it installed. It unfortunately was missing a part. We called Jackson and they told us it's a manufacturer issue, not their issue. We kept putting a stink and they finally gave us the show room one. Before that, we bought a toilet that did not fit. We had all of the parts, it was completely new, and put back into the same box. Again, they put up a stink but finally relented and gave us a different toilet. Just recently, we were in looking at toilets again and were being helped by someone. Mind you, this person is *helping* us. Another worker comes and begins to speak to her, making us wait 5-10 minutes. Complete and utter waste of time. Again, I truly want to support this store. But, I have been incredibly disappointed with the customer service on numerous accounts.

    One of the best full hardware assortments available. Besides fasteners for mechanical and…read morecarpentry, many special items too. Jackson's Hardware, even has a good assortment of compression springs. Work clothes and hand to power tools galore. Best part outstanding Staff.

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We're excited to announce a fantastic sale at Jackson's Hardware!

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We're excited to announce a fantastic sale at Jackson's Hardware!

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    Chase Ace Hardware Garden & Gift

    Chase Ace Hardware Garden & Gift

    4.3(69 reviews)
    1.5 mi
    $$

    My old rear yard garden hose was cracking and started to leak. I wanted to get a Craftsman 75'…read morepremium heavy duty rubber garden hose, which I had in front of the house and it has performed flawlessly. But with the demise of Sears, I had to do some researching to find out who sold it in the area. The only retailer that sold it was Ace Hardware, but the only stores that carried it were about 30 miles north or south of my house. With traffic in consideration, I decided to get it at Chase Ace. It's located on the edge of Downtown San Rafael. Driving up to it, this was one of the largest Ace Hardware's that I've been to and it has its own parking lot for about 15 cars. Seeing the garden supplies out front, I went into the building looking for my hose. I asked the worker at the door about garden hoses and she said it was located at the building at the opposite end. I was able to check out all the nice plants they had outside leading to the other building. After I entered, I saw the hoses three aisles in. Brought it to the counter, paid and I was on my way. Very nice, clean and bright store. The shelves all appeared to be well stocked. Workers were friendly. Wished Chase Ace was closer to where I lived.

    I intentionally called my local Ace to shop local and support them…read more I had questions about purchasing a barbecue before Christmas but for delivery after the holiday. The man who answered the phone was very polite and asked me to hold while he found someone who could answer my questions. I overhead heard him tell a colleague the nature of my question and "do you want to speak to her?" to which I heard "Not really." I hung up. Guess I won't be taking my business there.

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    Very cool looking!

    Jim Corbet's Store

    Jim Corbet's Store

    3.5(103 reviews)
    3.6 mi
    $$

    Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

    Rotten customer service. Sadly what used to be a great locally owned store has turned sour - tired…read moreto return something that was recommended to me and it was 3 days over the 30 seat return and they would not make any accepting - claiming "we are understaffed and it's too difficult for us to deal with inventory" - does that even make sense to anyone? Pathetic.

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    The Home Depot - A new U.S. Flag.

    The Home Depot

    1.9(547 reviews)
    3.7 mi
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    Jacob (reddish bearded guy?) in the paint dept. needs to be promoted - or given a raise, or both…read more Today we brought a large piece of chipped paint that peeled from our house to get a match paint color. The first guy put the piece in the matching machine and made our paint. It was too dark. So then he tried again - this time it didn't match at all. His solution - "oh well - that the best we can do." I asked if the machine was broken - we've never had this problem before. The first guy just shrugged and said it wasn't gonna be perfect. It wasn't even close! He basically said - take it or leave it. So I asked for a manager - first guy just wasn't capable of problem solving. Jacob heard and came over, took a look, knew exactly how much white to add to the first can - and boom...perfect match. Home Depot - if you lose your "Jacob", you're stuck with "the first guy" who makes $100 worth of bad paint that will eventually end up on the discount shelf. And you also lose customers. Jacob needs to train, he needs to be promoted, he needs to be a decision maker. We're tired of the first guy. The "take it or leave it"guy. The shrugging guy. Please retrain him to be like Jacob. Please hire more Jacobs.

    Miguel O. helped me during a recent Home Depot visit, and I felt compelled to leave a review…read morebecause he was truly exceptional. I've been a regular Home Depot customer since we bought our home about a year and a half ago, and while I've always found the staff helpful, Miguel stands out as the most helpful employee I've ever worked with. I'm currently in the middle of my largest DIY project to date: adding cabinet boxes and shelving to all of our existing kitchen cabinets. The project required purchasing several large sheets of plywood, understanding the differences between them, and figuring out the most efficient and accurate way to have everything cut. Miguel supported me through every step of the process. He helped me select the right materials, handled a significant amount of the board cutting, and when he needed to step away to assist other customers, he made sure I was seamlessly taken care of by Trevor (who was great too!) so I was never left unsure of what to do next. Beyond his technical knowledge, Miguel brought such a positive, optimistic attitude to the experience. He was patient, thorough, and genuinely enjoyable to work with. Employees like Miguel are the reason I keep coming back to this Home Depot. He absolutely deserves recognition and a raise.

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    3.2(241 reviews)
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    Requesting kitchen & sink opener liquid. Employee expert strongly recommended Kitchen sink powerful…read moreagent "guaranteed to work or your money back," @ $15.99 & Clnr Foaming liquid Draino. Neither worked & Indian lady clerk refused to honor the guaranteed telling me to contact Manufacturer & was surprisingly rude in response! I will never shop @ Goodman's again given this & a few other screwups-multiple attempts to get keys duplicated without success & cavalier attitude that surprises. I prefer to shop & support local but poor customer response & rudeness is simply intolerable!

    I went in to replace the faucet connector for my bathroom sink's hot water. It was an old and…read moreunusual piece that didn't match anything on the shelves. As I stood there trying to figure it out, an employee came over to help and quickly realized how tricky it was. He consulted a colleague for a second opinion, and then they he called over Max, who happened to be on his lunch break. I told Max he didn't need to interrupt his break, but he insisted he was happy to help. He wasn't convinced the first option would work, so he kept testing different ideas and talking through possibilities. When Feliciano came by, the two of them compared notes and agreed on the right connector. They were absolutely right. We installed it when I got home, and it works perfectly--no more leaks. Thank you to the Goodman's Hardware team for the great teamwork, and a special shoutout to Max for going above and beyond to make sure I left with exactly what I needed.

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    4.3(220 reviews)
    7.3 mi
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    This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

    I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

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    Marin Ace Hardware - hardware - Updated May 2026

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