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    Marin Ace Hardware

    4.0 (96 reviews)
    Open 7:00 am - 7:00 pm

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    The Ace Hardware paint the Marin Ace refused to mix for us.

    We remember when this place stopped being a Sizzler and became Ace - It's been up and down, but at, Aug 3, 4:15, we paid our last visit. I attempted to have some paint made, but the angry guy in paint refused, since the tint base was the wrong one, and he only had the more expensive base in the right tint. I explained it was for my 3rd grader, who was standing there with me, but he said he didn't have the right shade of base. I explained, I was not concerned about anything but leaving with a gallon of paint, and I was not concerned about the tint base. He again said he could not. I pointed out he was refusing to, not that he was not permitted, as a third grader was not especially concerned about whether the tint base was right. It was at this point he began to shout at me in front of my little one. Concerned that he might escalate, we headed for the door, all the while seeing customers laughing about his outburst. Bizarre. We headed to the 4th St Ace, and as a matter of principle, ordered the exact mix and base we picked at Marin Ace - Less than 30 minutes after the mantrum, we had the paint you see here. Seriously a shame.

    Allie C.

    Was advised that someone (unknown if staff or patron) at this location tested positive for COVID which is why they closed the store sometime in the afternoon on Saturday 5/16/20 to decontaminate. When I called to simply verify if that info was true as I shopped there on Fri 5/15 and Sat 5/16 when they opened that day, the guy I spoke to was extremely rude and said his manager said it was privileged information and they didn't have to provide the general public any information regarding the circumstances surrounding the closure. He did state they did decontaminate the store but he would not say why and further stressed he didn't have to tell me why. What a horrible way to treat members of the community who have elected to shop at ACE to support small business. I will never shop at this ACE location again and I will definitely pass along this disgusting interaction to friends and neighbors so they can consider shopping elsewhere for their hardware/ garden needs.

    Broken Corona Shears

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    2 months ago

    Amazing people and most friendliest in the county. Just wanted to thank you all for helping me through years. BEST of Marin county.

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    Beulah V.

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    2 months ago

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    Beulah V.

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    3 months ago

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    Beulah V.

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    4 months ago

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    Beulah V.

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    1 year ago

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    Beulah V.

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    1 year ago

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    Beulah V.

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    11 months ago

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    Beulah V.

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    1 year ago

    This ace hardware store has very helpful staff. They really want to help you choose the correct product for your project.

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    Beulah V.

    Ah, thanks for the great review, Madelon! We love being helpful. :-)

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    2 years ago

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    5 years ago

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    Beulah V.

    Hi Michael, this is great to hear! Thank you!

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    2 years ago

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    Beulah V.

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    6 years ago

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    Michelle L.

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    3 years ago

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    3 years ago

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    Beulah V.

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    2 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    Michelle L.

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    6 years ago

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    Michelle L.

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    3 years ago

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    Beulah V.

    Thank you, Rosemary! Keys are one of our specialities.

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    4 years ago

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    Beulah V.

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    6 years ago

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    Michelle L.

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    Michelle L.

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    5 years ago

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    Beulah V.

    Thank you, Amie! We were happy to help!

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    6 years ago

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    Michelle L.

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    6 years ago

    They had what I needed. Staff were courteous and helpful. Social distancing was encouraged but not oppressively enforced. Good experience!

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    Michelle L.

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    6 years ago

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    6 years ago

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    9 years ago

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    14 years ago

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    Page 1 of 3

    Ask the Community - Marin Ace Hardware

    Review Highlights - Marin Ace Hardware

    We really needed a hardware store in the north San Rafael area after Pacific Lumber & Hardware closed.

    Mentioned in 2 reviews

    Read more highlights

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    Jackson's Hardware

    Jackson's Hardware

    4.0
    (173 reviews)
    2.5 mi
    $$

    I was looking for new rubber gromets for a Pedal Steel volume pedal…read more I approached the desk & found Mike Rast working with another customer. Normally I'd go hunting myself but decided to wait. When he finished I showed him the volume pedal he immediately took interest & instead of directing to what looks like hundred of draws holding screws & gromets he took the pedal & I followed. He then fit the pedal with the right gromets within 5-10 mins which would have taken me a hour & I'd probably have wrong fit. Good service is hard to find these days but great service is rarely seen! Hats of to Mike Rast for making my day. Thank you, Thank you, Thank you!!!

    We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

    Photos
    Still buzzing from our Customer Appreciation Day!  Thanks to all who joined & our fantastic Staff and Vendors!  See you on the next one!
    Still buzzing from our Customer Appreciation Day! Thanks to all who joined & our fantastic Staff and Vendors! See you on the next one!
    Hey everyone!

We're excited to announce a fantastic sale at Jackson's Hardware!
    Hey everyone! We're excited to announce a fantastic sale at Jackson's Hardware!
    Hey everyone! 

We're excited to announce a fantastic sale at Jackson's Hardware!

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    Hey everyone! We're excited to announce a fantastic sale at Jackson's Hardware!
    Fairfax Lumber and Hardware

    Fairfax Lumber and Hardware

    3.4
    (75 reviews)
    3.2 mi
    $$

    Jesse and Michelle were super helpful and friendly in the garden department I'll be back for sure…read more Amazing customer service!

    I went to Fairfax Lumber because I wanted to support a local business instead of going to Home…read moreDepot. After this experience, I won't be back. I had five keys made, and none of them worked. When I returned, Bob, the manager who made the keys, told me he could tell the original key was "a copy of a copy" and that he had doubts when he made them the first time. I did wonder at that point why the keys had been made in the first place if he had concerns they wouldn't work, or why I wasn't warned beforehand. However, he was friendly, seemed genuinely willing to help, and offered to try to fix them, so I gave him the benefit of the doubt. Unfortunately, the adjusted keys didn't work either. I went back a third time to return them for a refund. I had paid with a $50 Visa gift card, and Bob attempted to process the refund back to the card. He told me it went through. Later, when I tried to use the card for gas, it was declined because the funds had not been returned. Neither Bob nor I realized at the time that Visa gift cards cannot accept refunds. When I called about the missing refund, I spoke with Lexi. She was abrupt and rude throughout the conversation. She insisted the only option was a Fairfax Lumber store credit. I repeatedly explained that I had lived in Fairfax for six years and that this was my first time shopping there. I had specifically chosen Fairfax Lumber because I wanted to support a local business, but a store credit wasn't useful to me because I needed the money for actual expenses, not credit at a store I never use. I am on SSDI and live on a fixed income, so the difference between getting my money back and being stuck with store credit at a business I don't patronize actually matters. After going back and forth, during which she became increasingly condescending and told me things like, "Everyone knows you can't refund to a gift card," while listing other stores that supposedly follow the same policy, she finally agreed to refund me in cash. She added that they would "never do that for me again." The next day, I went to the store. Before I could speak with Lexi, Bob intercepted me and pulled me aside. He told me he had overheard how Lexi was speaking to me on the phone and didn't want me to have to deal with that. He asked me to come back when he wasn't busy and assured me he would personally take care of the situation. Unfortunately, I became very sick and couldn't return for about two weeks. I left a message during that time but never received a call back. Eventually, I called again, found out when Bob would be working, and returned to the store. On what was now my fifth trip regarding this issue, Bob said he couldn't remember all the details, which was understandable. However, instead of honoring what he had previously told me, he brought Lexi over. She immediately stated that Fairfax Lumber does not give cash refunds when a Visa gift card is used and that the only option was store credit. When I reminded her that she had already agreed to refund the money in cash, her response was, "I would never say that." At that point, Bob sided with her, saying, "Lexi knows more than I do. She's been here a long time." He then began getting an attitude and told me that this was simply how things were going to be handled. I responded that I knew exactly what I had been told and that if they weren't going to honor it, they should just give me the store credit and let me leave. The irony came at the very end. Lexi handed me a Fairfax Lumber gift card and then slid over an envelope containing extra change because, according to her, that portion couldn't be put on the card. Apparently, cash refunds are possible when it works for them. The way this entire situation was handled was unprofessional, rude, and, after five separate trips, a complete waste of my time. The issue was never just the amount of money. The issue was being sold keys that didn't work, being told one thing and then something completely different later, having an employee acknowledge that I had been treated poorly, promise to make it right, and then completely reverse course. When you're living on a fixed income, being forced into store credit you can't use isn't a minor inconvenience--it's real money. If anyone wants a Fairfax Lumber gift card with about $49 on it, let me know. I won't be setting foot in that store again.

    Photos
    Fairfax Lumber and Hardware
    Fairfax Lumber and Hardware
    Fairfax Lumber and Hardware

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    Jim Corbet's Store

    Jim Corbet's Store

    3.5
    (104 reviews)
    3.6 mi
    $$

    Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

    New owners are not good with inventory, every time I go there they don't have what I need. Hope…read morethey improve.

    Photos
    Jim Corbet's Store
    Jim Corbet's Store
    He's alive!

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    He's alive!
    Goodman Building Supply

    Goodman Building Supply

    3.2
    (240 reviews)
    7.0 mi
    $$

    I went in to replace the faucet connector for my bathroom sink's hot water. It was an old and…read moreunusual piece that didn't match anything on the shelves. As I stood there trying to figure it out, an employee came over to help and quickly realized how tricky it was. He consulted a colleague for a second opinion, and then they he called over Max, who happened to be on his lunch break. I told Max he didn't need to interrupt his break, but he insisted he was happy to help. He wasn't convinced the first option would work, so he kept testing different ideas and talking through possibilities. When Feliciano came by, the two of them compared notes and agreed on the right connector. They were absolutely right. We installed it when I got home, and it works perfectly--no more leaks. Thank you to the Goodman's Hardware team for the great teamwork, and a special shoutout to Max for going above and beyond to make sure I left with exactly what I needed.

    This is the worst ACE hardware I've ever been to, I went there yesterday spend 40minutes talking…read moreto 6different workers who kept telling me to go to a different department for an item that their computer system said they had 14 of, they verified there were 14 in the store but nobody could find them. 40 minutes wasted and nobody there seemed to care they could not find the item. This is the third time this has happened to me and the last time I told myself I would not go there again but I thought since they said they had 14 it was a no brainer. My bad for repeating the same mistake. 0 star rating

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    Dangerous Parking lot at Goodman Lumber in Mill Valley
    Dangerous Parking lot at Goodman Lumber in Mill Valley
    Christmas Tree Base
    Christmas Tree Base
    Goodman Building Supply

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    Marin Ace Hardware - hardware - Updated July 2026

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