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    Fairfax Lumber and Hardware

    3.4 (74 reviews)
    Closed 7:30 am - 6:00 pm
    Updated 3 weeks ago

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    3 years ago

    Nicole is so friendly and helpful. I buy all my plants from this nursery. Great local business! A+ service everytime!

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    Page 1 of 2

    Ask the Community - Fairfax Lumber and Hardware

    Does anyone have a contact number that works for this company as one of their drivers hit my car on Monday and can't be reached?

    Don’t See Your Question? Ask Away!

    Review Highlights - Fairfax Lumber and Hardware

    This is by far the most friendly and well stocked place for items of any hardware store in Marin.

    Mentioned in 8 reviews

    Read more highlights

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    Amazing people and most friendliest in the county. Just wanted to thank you all for helping me…read morethrough years. BEST of Marin county.

    I like to support local businesses but very often this Ace location doesn't have what I need or…read morepresents me with other bad shopping experiences like items ringing up for significantly more than the shelf tag or long waits to check out. I'll have an irritating experience so will avoid going there for a while, then there'll be something I need in the middle of a project and I'll decide to try again. Part of the problem is the store has limited stock and because of the small size, things are sometimes not easy to access or find- like up on the top of shelves so you need to get help to even see what they have. I will say they seem to have done re-organization and the layout seems a bit better- also the nursery has gotten better recently (plants look better and prices are easier to identify). Maybe just bad luck but today I needed a few spring planting items that I was pretty sure they carried. It turned out they were out of both of the products but I found substitutes that could work- especially since I didn't want to drive to Novato or downtown San Rafael. When I went to pay, after standing in a long line, I found the total came over $5 more than the shelf tags indicated and also they didn't accept the Ace Hardware gift certificate I planned to use towards my purchase so I cancelled the transaction. While I would love to shop locally, both for the convenience and to keep money in my community it's not worth the potential for frustration so will continue to go to Pini or the Chase locations for my hardware purchases

    Pini Hardware - Pini Hardwares Mr. Pini

    Pini Hardware

    (220 reviews)

    $$

    This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

    I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

    Marin Computer Repair - Cities Skylines 2 is a very graphic intensive game, plays perfectly on my computer.

    Marin Computer Repair

    (85 reviews)

    Bonom has cleaned up and upgraded my computers twice now and I highly recommend for people who…read moredon't want to have to buy a new computer to go get all the upgrades and maintenance taken care of. Generous with his time, Bonom threw in the back up drive in for free and a box for my desktop.

    Just wanted to give a quick update to my original review. I brought my laptop in over the weekend…read morebecause I was super concerned that I had a virus or malware. My device was running warm, and the fans would kick on after very minimal use. After running three different types of scans, checking the system information, etc., Bonom opened up my laptop and discovered the issue. The fans were completely clogged with an astonishing amount of my dog's hair. It was both amazing and disgusting to see the true power of the fans--the hair had been sucked up from leaving my laptop on my bed. Yelp, please learn from my shameful experience and don't leave your laptop on your bed for many reasons--it really does need to be left on a table. Bonom blasted it out with a special air hose, and now it's functioning like a normal, non-dog-hair-clogged laptop should. Hooray! While I was in the shop, three other customers came in. Bonom and his associate went above and beyond to help all of us. I saw them assisting one woman who was having an iCloud issue that Apple absolutely could and should have helped her with, but she was here because of the customer support and patience you'll get at Marin Computer Repair. Bonom didn't charge me for his assistance and was very much not upselling the other women I saw him help, which is really decent of him. In situations with cars, computers, or basically anything with a lot of hardware and software involved, I've often felt and been taken advantage of as a young female customer. That is never the case here, which is why I recommend them over anyone else.

    Fairfax Lumber and Hardware - hardware - Updated May 2026

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