WOW! What outstanding service - I was lucky enough to get staff person Will on the phone today - an…read moreexample of someone actually caring to help a customer's situation and really being helpful to do so! I thought I needed to rent a power washer - I first called the other 2 rental equipment places in San Rafael - I talked to Jackson, I talked to All Star, told them all the details of my situation, and it seemed their equipment would be too strong for my job, but they made no other suggestions for alternative solutions. After calling them (and All Star did suggest calling Cal West - thank you All Star for doing so!) - I called Cal-West and am so glad Will answered the phone! I told him the project the same as I told the other 2 places and he was kind and caring enough to actually have genuine insight into my situation as homeowner with a cleaning project and made the awesome suggestion of a different tool that would actually get my job done MORE effectively without harming the surface - and he spoke from personal experience and told me how he uses this inexpensive tool successfully in many applications himself! It is a telescoping wand handle with a choice of brush heads that I can attach to my own garden hose and clean the outdoor rugs without damaging them! No other place suggested this solution. I told them exactly what the job was too - no one there suggested this - but Will did! Thank you sir! You were kind enough to help someone even if I don't now need to rent a piece of equipment - you suggested a device that will enable me to safely clean outdoor area rugs to get off mud, algae and weeds from being outdoors all winter - without destroying them - plus I have a R hand fracture in a brace - you were so kind and helpful - thank you again Will you're a hero for this homeowner today!

Rep Will exceeds every expectation a client could have. It's been so easy for me to rent equipment…read more I always go to Will I would give him 6 out of 5 stars. Sometimes I don't know what I'm doing and he's super helpful and friendly. They make payment and returns easy for me. Will deserves a raise so if you are renting in the morning bring him a coffee.

You have always given me excellent service with reliable equipment. They are my preferred go to.read more

Horrible customer service by Keith, he was just not interested in doing business…read more I called asking to re rent an equipment and pricing but didn't remember the name of the machine, he seemed frustrated over the phone. I asked if he could pull up my account. Very condescending, sounded like he didn't want to rent me the equipment, even recommended another place... He did say he didn't have any in stock (maybe that is why he was recommending another place) Doesn't really matter to me since it is not a Kobe that need to be done right away. Not my fault you where having a ruff day Keith. Armando Guerra Marin Park.

Thank God this place is open 6 days a week and has great customer service. My boss flooded a room…read morein her home and asked me to come clean it up. Raffie and his guys told me exactly what I needed and how to operate the machines. I am a smaller person in stature and was amazed I was able to make everything work by myself. The prices are reasonable and they have everything you might need. Personally I don't want to store multiple giant items in my small garage only to be used a few times a year. The equipment is in perfect condition and is maintained. I got a dehumidifier and an air scrubber. Martin runs this place and it is top notch.

I could not like this place more. First of all, the team…read morehere, Luis, Carlos and the others are incredibly nice and helpful. We had U-Haul booked for our move and at the last minute told us they had no vehicles available for up to a week. We quickly scrambled and called all around Marin to see what vehicles we could get. Not only was All-Star extremely helpful their prices are far better than any of the others. We ended up using their services two weekends because frankly, I have too much stuff. We used both the 15 foot with a liftgate and 12 foot and both were really easy and comfortable to drive. Also, their mileage is only $.39 as other companies are $.89.

Always have what we need. Friendly customer service. Equipment always in good working order! Rates…read moreare on par with other rental companies - maybe a touch lower. No complaints at all! Grateful that they're here!

This place made me feel safe about sending someone that knew nothing about plumbing to pick up a 50…read morefoot snake. After assuring her, she would not get bitten,she was there and back in no time. Correct tool, no snake bite. Thanx guys

We went here a few years ago to fill up a propane tank. We didn't have any problems and the tank…read morelasted quite a long time. Now we're back to refill it again. I called ahead to make sure they were open and still doing propane refills. They told me there's a minimum of 5 gallons at $4.29 per gallon, so the charge would be $21.45 plus tax. I called around to check a few other places and found one that was a little cheaper, but it was a pretty long drive. Since I was already here, I went ahead and got it filled. The service guy, Adria, who filled the tank was really nice, and so was Alvaro at the counter. My tank actually only needed 4 gallons, and Alvaro was kind enough to charge me just for the 4 gallons instead of the 5-gallon minimum. Happy customer. One helpful tip: when you arrive, don't go to the front desk first. Drive straight in to the propane station. They'll give you an invoice, and then you take that inside to pay when you're done.

While reading through this, I look at their yelp star rating. I can't help but think are these…read morepeople just haters and miserable, possibly competing business businesses or competitors??!! I don't know, but as a contractor that does a lot of excavation and drilling there are time for I need some of the smaller pieces of equipment and I use Herc periodically when a small specialty piece of equipment is needed. Each time I have been treated really well. They've been fair and honest. Adrian, Alex, alvaro, and Kevin. How anyone could have beef with these guys is beyond me.

Floor Scrubber tenant T1 We called to ask/request the…read moreavailability of the T1, and the lady on the phone say "yes, It is available" I drive to the location and ... the T1 it was there, but the battery was dead! she only said "Oh , apaprently someone didn't plug the battery to cahrge it". Another two "mechanics arrive and said the same, one told me that it will took half a day to charge. They didn't offer any solution, the l;ady went to the front desk. When I told the mchanics about what incovenient was for me and how bad the mamanegement looks with this issue, he laugh! like what management? apparently there is not a manager on charge and the same employees feel ashamed of the management.

A few months ago we rented a Ford F350 from Hertz. We needed it for only a couple of hours and we…read morewere late picking it up. We also needed it with a tow hitch and ball. The staff there were very nice and helpful. The truck was brought out front immediately but we had to wait for them to get the receiver and ball. The thing we had to tow was huge. We hooked it up and the truck sagged so much that it was going to scrape every thing on Bayshore where we were going to. So we called and asked if they had an offset ball mount that would raise the height of the tow ball. They quoted us an extra $150(I forget exactly how much) for this piece of metal. That's crazy! We could have bought one for $20, which we did at Kragen. Hertz is cool for equipment like power washers, forklifts, and jackhammers especially if you're keeping it for a week. They even deliver the equipment for a nominal fee if you want. But they bend you over and don't give you the reach around for small stuff like a ball mount. Get your balls mounted elsewhere.

I found these guys when I was looking to fix my forklift & have a loaner delivered simultaneously…read moreto my business in San Rafael. Their service starts on the phone with the friendliest people who truly desire to help you. They deliver above & beyond what they promise & don't take advantage of clueless ladies like me!!! I have had my forklift repaired, I have purchased new propane tanks for said forklift & I have had the hydraulic lift on my box truck fixed by Cresco. i think the services provided are top notch & their pricing is spot on. Adrian the manager is a cool dude as is the entire staff that I have dealt with there. I will be forever loyal & grateful to them for their help and service & highly recommend their services.

Very friendly and they have everything you could possibly need. They are quick and tend to have…read moreeverything on site so it's a one stop shop for parties.

After my last experience here, I probably won't be coming back. Sad to say after so many years. I…read morerented a 100 foot drain router and had an absolutely horrible time with the machine. Just about blew out my back completely. The problem is that it's a very heavy device, and the cable is extremely heavy as well, it's really hard to manually pull it from the machine as it's spinning which you have to do with the machine that they rent here. If you're lucky and get a good rental unit, it has a gear that actually drives the cable through your pipe both in and out and you don't have to do all the work with your back and arms. I had an issue getting my cable back into the machine, and when I called about it, they said they would charge me for labor, even though I had insurance. So I ended up destroying an afternoon and my back putting the thing back together - look for a better rental store, at least for this type of thing.

Great service, durable equipment and faster response, that is what I like!…read more Thanks Brad, your guys are doing a great job!

We are appliance store and we have a three warehouses and we use big Joe all the time. They are the…read morebest very good customer service whenever we need a service on the equipment they are fast and efficient. I would definitely recommend them. Jay

Their business sign says "Saw Service", and they happen to be the only one in the Northbay. Brought…read morein a model and was told they only service the models they sell, which are Stihl and Echo. When I asked where I might find a shop that could help me, got a go away look by prima Donna behind the counter. They should change their sign to reflect their services and not waste people's time.

Got some items at Bucks. They were super helpful and had a wealth of knowledge. They might carry…read moresimilar items at Home Depot and the like, but the level of service they provide, both in the moment and after the sale elevate their brand above that of the big box retailers