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    Services - Mower Medic

    Outdoor power equipment services

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    FROG POWER EQUIPMENT - Walking in, this is your view.

    FROG POWER EQUIPMENT

    (20 reviews)

    I come here because I always experience amazing customer/shop service (Jeff the mechanic is the…read moreman!) and Jeremy is one of the best salesmen I've met in the industry. His knowledge and personability are rare traits these days, and it's hard to find folks that will go the extra mile who genuinely care about getting you the right tools. We bought a wood splitter this weekend. We are really grateful that the owner held it for us all week! We have been excited to pick this up and we are stoked to keep supporting a local shop that sells quality equipment. There were two gentlemen working when we made the purchase, Jeremy and some other guy named James who I had never met before. They were a bit busy and we weren't in a rush, so we waited for things to simmer down after Jeremy rang us up so we could get a run-through of the equipment and load it up. Really no big deal to wait - I worked retail for years I know it can be hectic - but Mr. Jimbo didnt seem at all interested in actually helping when he could have sped things along. He literally just acted like we were "in the way" or we were some sort inconvenience. I came back in to ask a question about a pin for the hitch mount (Genuine safety inquiry, so a legit concern.) Dude just stood behind the counter sneering at us and snapped at Jeremy to, "Make it quick...." Um, we just spent nearly 3k on a machine, can you at least act like you work here or give a hoot about the customers? He apparently gave us dirty looks the entire time we were there, my husband pointed this out as we were leaving, so I'm not the only one who took note of his insolence. I will remain a loyal customer, but hopefully I can consult with everyone else who works there. Maybe James would be better off working at the DMV...Insufferable people seem to fit in well there.

    I've always enjoyed coming to this place. It's been my go-to spot for years, and I constantly…read morerecommend it to friends and family because the business itself is great. The reason for the 2-star review comes down to one employee whose attitude consistently makes visits frustrating. Customer service in this type of industry should be about helping people find what they need, even when they don't have an exact serial number or detailed specifications. Most situations can be solved with basic communication and common sense, but instead, every interaction with this employee feels unnecessarily difficult and unpleasant. Unfortunately, he seems to be the only person available every time I visit, which has completely changed the experience for me. I've also overheard other customers expressing similar frustrations while in the store, so this doesn't seem to be an isolated issue. I truly hope the owners take this feedback seriously because the business itself deserves much better representation.

    Mower Medic - outdoorpowerequipmentservices - Updated May 2026

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