These guys continue to be absolutely amazing. Quick, courteous, and very cost-effective... and showed me what went wrong, and they were quick to fix it... with a laugh and humor, no less. These guys are great, and I would highly, highly recommend them. read more

They were funny, friendly, helpful, informative and fast! They know what they are doing and fixed and tuned my old lawnmower quickly. Enjoyed supporting a family business. Will definitely go there again for my gardening tool needs. Thanks guys! read more

CLICKED THIS HERE WHOLE STAR BAR TA GIT THE WHOLE BUTTON TA LIGHT UP FOR A ONE-BAR REVIEW STAR CAUSE I CANT HARDLY DESCRIBE DECADES OF WHAT THEY DONE: Goin to Gardeners Aid and dealing with Paul and Bill for whut seem like decades. Ever time, the same. The last time too, he yet again charged me $10 more, just like ever other time, when he had me out the door with a complete, ready to go, tuned up, Gold Star Master Mechanic prepped and warrantied 880R-Magnum saw in like 12 minutes after askin! Ever time! Always overchargin. You can get it cheaper by goin a hole buncha places a buncha times and gettin all them parts separate! Coulda done better by over ten bucks on the total price than what Paul did to me there in that shop of his on Sebastopol Road in Santa Rosa. I gotta buddy who did just that. If'n I went like he did to go get the unassembled powerhead at the saw shop up north and hagglin down the in-box price, I coulda done better. Just go in every few days by keep driving 63 miles up there and making that guy so mad he just wanna git rid of ya, an then drivin them 63 miles home. After wastin 15 hours of his time on a buncha days while he's trying to service paying customers, he gonna finally order up the saw and hand you the box just to get rid of you. Ya saved like almost $5. Drive yerself on up to Woodland and look round at them bars made where one or two aint so good or sumpthin so that they want to make a deal. My buddy got one with one thin side rail, smaller thickness, and it seems kinda wobbly, but you can save a bundle cause nobody got enough sense to find good deals. Cut with the right side of the saw down and the thin rail don't seem to make a difference. Upright cuts kinda curve, but if you know how to twist it hard it does ok. Y'all can save like another $50 that way! Way ahead on Gardeners Aid cost! If'n ya go to the pick and pull yard car parts yard an look around for a few weekends you can find some pretty good bar nuts. They might be funny or different sizes n all, but you can save like another $1 there too. Chain. Ya gonna need a chain. If'n ya go to a rental place who rentin saws, they can't send out a used chain and some of em got almost no use on it. Free! Take a nail and bang out them rivits and put a piece of hardened drill bit in there to join a couple of them chains. Now the bar and chain are a different stud size than the saw powerhead so ya gotta order some new studs for the saw so you can fit a 3/8 saw slot bar on a saw ment to run a .404 an all that. Gonna drive to a few chainsaw shops and price it out, best price gonna cost you $43.35 with tax, plus some time to change em out. Some places charge as much as $44.25! Drivin and checkin everwhere gonna save you some money. Now don't need no "special treatment" in the first tanka fuel like Paul puts in at Gardeners Aid. That foofy stuff is for people who don't know how to do stuff there selfs. I did it cheaper by gettin some gas from my neighbor who had it sittin round for a couple years and didn't need it. He even smiled at me when he gave it to me. Did him a favor he said. Some motor oil from the oil change for the bar lube, and some pre-mix cost $2.79 for the whole 5-gallon mixer (applied sparingly using 1/8th of that mixer thing to that one gallon of gas) had me all set. Saved nuther $2 there. NET SAVINGS OF $11.86 FOR ALMOST THE SAME SAW BILL AND PAUL SOLD ME FOR THEIR NAME BRAND ONE ALL PUT TOGETHER! So, I coulda done better doin it myself but I din't have no time to spare. I hada buy their saw. That one branch fell outa my tree and I was gonna cut it up real nice into some firewood so it dint sit restin on the bird bath next to my trailer no more. I hear Privet make some real nice firewood and it's cheaper to cut your own stuff cause they charge you too much at that All Seasons Firewood place where it's "always dry and delivered an stuff" by that super nice dude. Who needs that when you got a broken Privet branch, or one them big Crepe Myrtle tree hafta come out. Oh, and they aint nice to them customers at Gardener's Aid. Rude. Paul told a guy that he could see through the missing cylinder wall hole where the rod and piston came out that Craftsman mower and shattered the carburetor and gas tank, and that he wasn't gonna try and fix it. Claimed he couldn't fix it and told the guy to buy a new mower. They don't make those ol mowers like they used to in the 50's. They tell people stuff like that all the time. People get mad. They also complainin here too. And they rude to everbody. People be lined up for hep and they only take 30-40 minutes with each person, even if they know they only gonna buy a way cheaper quality one at the home depot fer a little cheaper. They treat everbody special, unless they cranky and angry, and asking Paul and Bill for 5% off retail, an haggle fer 2 hours when they real busy. I wonder how these guys do it ever day. read more

Paul at Gardeners Aid really knows his product. Expertly repaired all of my gas powered yard equipment. I will definitely be a repeat customer. read more

I brought my early 80's Stihl 011av chainsaw in on a Friday with some minor rebuilding needs. The guys there thought maybe getting parts would be the biggest challenge due to its age. This saw has been a trusted ally and friend to me all this time and getting it repaired was important! I got the call the following Tuesday that the saw repair work is completed and it's "race-ready"!!! It was a joy from drop-off to pick-up working with the guys at Gardeners Aid. Knowing Gardeners Aid has my back for any sales and service needs makes having landscaping equipment less stressful. Nothing feels better than "spending good money on great customer service". read more

Paul and Bill are Gardeners Aid! They know Santa Rosa and care about our community. They carry top quality products, they know the products. So when I go in and tell the my needs and work challenge they make reliable suggestions for me to consider. Each purchase I have made has help me improve my work and service. They are knowledgeable, helpful, reliable and local. Well wishes. John H. read more

I've been looking for a quality business to service my Stihl yard equipment. This is the best I have found so far in Santa Rosa. Quality work and great instruction on how to properly start my Stihl equipment. I will definitely be bringing all of my equipment to Gardeners Aid in the future. read more

These guys are great! Helped me with my old chainsaw and realized it was gone so bought my first new chainsaw a Stihl, small model and the unit is fantastic, and they are patient and helpful when I forgot how to start it properly. Top rating, highly recommend! read more

Five stars for the following reasons: 1. Friendly greeting upon entering shop 2. Knowledgeable staff at desk 2. Listened to my description of the problem I had with my Stihl weedwhacker 3. Fixing my problem while I waited (I was the only one in the store at the time and the problem was not a major service issue) 4. Fair price for parts and service. 5. Follow-up advice for caring for my Sthil product to prevent some common service expenses. Thanks for helping me out and getting me back to cleaning up my yard! read more

The Guys at Gardeners Aid are Amazing. I've come here a few times now for parts, service and advice on high-weed mower, chain saws, pole saw, and string trimmer. They are friendly, helpful, fair and courteous. I did not buy any of my equipment here (I didn't know about them at the time), but I will when I need to replace my equipment. Their service is priced very competitively, and they won't over-commit or over-promise, which I respect. In fact if service gets too busy they won't take more orders until they work off some of the backlog-refreshingly honest. They almost always seem to have the parts I need in stock, for several different brands. When they pulled a grass catcher bag for a mower off the shelf to sell me, they found it was slightly damaged (but fixable for sure), so they decided to offer it to me gratis (i.e. free). I'm just very impressed with their Customer focus. read more

These guys are great to work with, I don't know what those one star whiners are talking about. Been using them for years. Two things stand out to me. The first is they're very honest. If they don't have time to work on your equipment they refer you to someone who can. That certainly doesn't happen everywhere. Also, when I took in a mower that I was clueless how to get to run he told me that if the cost was going to be high to repair he'd call me and tell me not spend it on this unit and to buy new and not necessarily from him. Made two recommendations of other places that would be affordable. What's not to like about this? read more

If you don't want your equipment fixed the first time, if you have lots of time on your hands and you don't mind coming back a second time, and if you enjoy handing over money and then being given attitude by the owner, then you will love Gardeners Aid. I thought it was just me until I talked to my fence guy, and he said, yeah they have a real high opinion of themselves there. So it's not just me. I now drive to Petaluma for Stihl sales and service. read more

One star whiners, I have not always seen i to i with the two brothers. But after some time I learned how good they really are. I'm a contractor and I know equipment. I don't always have time to work on my equipment, and when I don't I take it to the best. They do think highly of them selves, why shouldn't they their confident, compident small engine mechanics! Dan White read more

This is a great Santa Rosa establishment dating back to the forties a family-run business. You just don't find places like this anymore. I say shop here and forget the big box they have great equipment reasonable prices and great advice for my dollar I won't go anywhere else. read more

I wanted to buy a hedge trimmer after the local landscape guys quoted $500.00 to trim a hedge that was admittedly 8 feet off the ground. The guys at Gardeners Aid sold me a small, but very effective high powered 115 volt unit that cut the entire hedge to a height that preserved our view, in less than 2 hours!! This tool is `trade quality`.... not the throw-a-way garbage you get at the big box retailers. Best investment I ever made read more

The guys at Gardeners Aid really know their stuff! Not only does this family business have long time roots in Sonoma County, it has a great history, a wealth of information on just about every garden tool or appliance out there but their pricing is really fair too. They don't over sell you on products, they have fixed every lawnmower I've brought in, including the one I found dumped on the side of the road. These guys bring stuff back to life! They are friendly, fair, courteous and very helpful. I have never felt intimidated dropping by and asking for advice. read more

This message goes out to those who don't know Bill and his brother. For those who are posting messages about " only working on one brand" your clueless. You won't take a Mercedes to a Chevrolet dealer and you not take a Honda to Mercedes. Bill and brother are the BEST. I go to Gardeners Aid because of STIHL BRAND products. These guys are honest, fix anything, and are very friendly. Who else invites you to the back where they work? Well, no one. I am third generation Gardeners Aid customer and won't go anywhere else. Kevin C. Stick to Home Depot and Lowes and its Echo brand. If you want a real power tool that's reliable and powerful go see the crew at Gardeners Aid and get yourself a Stihl. read more

Old girlfriend recomended GardenersAid as she has a landscaping company and I've been for parts and to purchase a Stihl chainsaw and both times they were great. Very honest and skilled at the repair work. read more

Better call before you go down there. They only work on a couple of brands of equipment. I went down with a chainsaw and a leaf blower (both common brands) and was invited to go elsewhere. "We only work on Stihl". If the had a website it would be helpful. read more

This is a great source for Stihl stuff. They will take care of your stuff after the sale!!!!

Another business that hires rude employees.......golly they are up against the internet and big box stores wouldn't you think they would try harder to work with customers...not in this case. I was there to buy a high weed mower...employees were there to talk about what they were going to do that night. Too busy planning to wait on customer. read more

There's a reason that Gardener's Aid is used by both local landscaping companies and home-owners for buying, maintaining, and repairing tools. These guys know their business and do it well. They can give knowledgeable advice, find you the right part, fix your abused tools, or help you find the right new one and learn to treat it better. read more

I've been having my equipment serviced by these guys for many years. They give great service.

Quick service, friendly and honest advice. They will tell you if it worth fixing. Best prices in town to fix your lawn mower. Costs a lot less to fix it then to replace it. Also has all the lawn care supplies you need. Call to make sure they have room to take in your machine. Sometimes the shop is full. Also works on all lawn machines. read more

Our mower was out of warrenty and was having a problem. After doing quite a bit of searching and reading reviews on the web, I decided to try Gardeners Aid. Previously I had some marginal experiences with a more local shop (where I had bought the mower), and I was looking for a better place for (hopefully infrequent) equipment repair service needs, and for occasionally buying yard equipment. Still not wanting to drive across town I first drove to the other shop anyway, but they were closed. I dropped the mower off at Gardeners Aid at about 1 PM on a Saturday. This particular problem wasn't obvious (and was the type of problem I dreaded taking to the other repair shop because they sometimes didn't try very hard to find and fix problems). Gardeners Aid made no promises as to when it would be repaired; so I was kind of surprised when I received a call from the mechanic about a half hour later (on a Saturday). He was working on it and had been unable to reproduce the problem, and was asking me questions to try and help him correctly replicate it. Perhaps he was a tiny bit abrupt on the phone, but after a question or two I figured out he was trying to be time-efficient, and then I quickly realized I was dealing with exactly the motivated "attack dog" type of mechanic I had been looking for, who was really intent on doing the job right and was trying hard to dig into finding the problem and fixing it for me. About 45 minutes after the mechanic's call they called back to let me know the mower was fixed and ready to be picked up. Maybe they will hate me writing about this part, because I'm sure 98% of the time they won't be able to be this fast for other people's repair jobs. But in my particular experience here they fixed a non-obvious problem for me in less than 2 hours after I dropped it off. (We hadn't even made it back home yet). The price they charged was also incredibly reasonable, which was another big surprise. So my first experience of using Gardeners Aid went very well, I was very happy with their people and their service (and their reasonable rates) and I'll be using them again next time I need a repair or looking at new yard equipment. read more

I unfortunately referred this company to a relative of mine, who owns a landscape maintenance business. Over the last 6 months he has spent over $3,000 purchasing new equipment from this place, along with the regular purchase of oil and fluids. When needing service and repairs, they did NOT give an estimate, and they overcharged him. They even performed sharpening, which wasnt requested. They seem to pick and chose who they will treat with respect and those they won't, with possibly, questionable motivations. Also, if you pay cash, depending if they like you or not, they won't charge you sales tax. I wonder how the Franchise Tax Board will be viewing that? In our opinion, do yourself a favor, stay away from this business. They obviously don't value clients. One of the brothers in the back and the short fat guy are beyond rude. Probably anitomicly correct given their arrogant attitudes. They not only lost my relatives business, but mine too. I'm also telling everyone I know about this ordeal. read more

I own a Stihl MS390. I walked in the door was met with a friendly hello. Very knowledgable, I knew heading in that i have an older saw but the worker still knew it well. They had to order a part and got it quick. I will Reccomend them to anyone. read more

The guys at Gardeners Aid know their stuff and it's like going back in time when you go there. This is old school service. They will advise you on new equipment purchases, tell you if it's worth fixing your old stuff and I've seen them even fix an item on the spot if their time permits. They are the only shop that will sharpen lawn mower blades and chain saw chains. All the other shops around here won't touch them. Nice, helpful people there. read more

I have had many lawnmowers repaired over the past few years here. The guys have always been honest about whether the thing was worth repairing and helpful about educating me as to the problem. This place is awesome. read more

The best of the best. They went way out of their way to help me with a goped for my kid.(they do not even sell gopeds) They answered all of my dumb ass questions and treated me like a king..They rule.. read more