Justin helped me so much in figuring out the best way to fill my flower beds over the phone What…read moregreat customer service !

I just moved to san rafael to help care for my girlfriends father whom just graduated from hospice…read more For celebration i decided to remodel his backyard into a fish pond with waterfall. Being that i know nothing about the subject of ground cover and landscaping materials, i went in to Shamrock excited to learn and purchase. I opened the doors with a smile and great posture, however left Feeling like i knew less than when i arrived, coupled with poor posture and disappointment. The staff is obviously miserable and hate their jobs sitting down, attempting to help, but instead projecting being inconvenienced and Not capable of helping others. That was last week. So i tried again today. Same thing. Different people. I will still buy materials there, i just now know what to expect. Unhappy employees, resulting in un happy reviews.

I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

Just today I called in for some basic price info and availability of a new product. First fellow…read moregave me the attitude of ' im really too busy to answer your questions'. The second fellow I had to call for more info, was actually helpful and would make me want to do business with. maybe the management should listen to their representatives, in all aspects of the business and correct or eject offending people. there are some fabulous people who do work there, but I dont want a chance of talking to a creep.

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

I've been here several times for specific items for projects. They have an excellent knowledgeable…read morestaff ! Every size and type of screws. They had masonry screws, and bits to fit into our British made address plaque to replacement screws to secure a face plate to a Makita chain saw! And way more specialty tools, etc. the even rent out equipment. Don't waste your time and head right over to solve any project dilemmas.

I have been a customer of ABC Supply Co in San Rafael for 2 small projects. The first project was a…read morecomplete re-roofing of a shed (about 25 square feet), with architectural shingles, 3 years ago. They helped me keep track of everything I needed: roof felt, staples, shingles, nails, flashing, etc. That project went very smoothly, and the materials were priced fairly. More recently, I have had a roofing repair project, caused by fallen tree damage. Mark was very courteous, thoughtful, and knowledgeable. Because it was a patch repair rather than a complete replacement, I had to match the color of the original roll roofing material. The location in San Rafael was out of stock, and Mark was able to find a small stock of the desired product in the ABC location in Sacramento, where I was able to get it the next day. Thanks.

I'm a homeowner so writing reviews on building supply companies is not my normal thing. But, I am…read moredoing my roof on my own and ABC was fantastic to work with. A special thanks to Mark who helped with the ordering and Josh, Antonio and the other big guy who delivered the products and were super helpful. What I liked is: *they carry Malarkey roofing products, which I found through my research uses recycled tires and reduces water consumption in the production of their roofing shingles for the same price as GAF shingles. Everyone who cares about using products from more sustainable companies should be using Malarkety shingles and ABC has them unlike Home Depot or other stores. *They helped me calculate what I needed for my roof and were nice and patient. *Everyone was friendly during the ordering process, returning some plywood I didn't need because I needed a different thickness for one part of my roof to the delivery. Very laid-back and easy going. *Delivery - I usually am the type to go pick stuff up. If you are doing your roof on your own and getting materials from ABC - don't!!! When they deliver it, they don't just deliver it to your address, they use a conveyor belt to put it on your roof - best $100 I spent on the project as getting everything up a ladder would have been tortueous. I feel like ABC is a part of our community in the way they worked with me.

Working with Cynitha at Italics has been an absolute dream. As an interior designer juggling…read moremultiple projects, having someone like her in your corner makes all the difference. She's not only incredibly knowledgeable about Italics' selections, but she also takes the time to understand your vision and offer thoughtful suggestions that elevate the entire design process. Cynitha has helped me source everything from statement pieces to subtle accents, always with patience, creativity, and an impeccable eye for detail. Her responsiveness and genuine care make her such a standout. I can't recommend her enough to anyone looking for support on high-end design projects -- she's the best! I will continue to go to Italics repeatedly because of Cynthia!

I scheduled an appointment a week in advance to help me select tile. The salesperson acted…read moresurprised to see me although I had told her what day and time I would show up. She gave me exactly 5 minutes of her time and had a rude demeanor. I'm truly surprised others has a good experience with her. Follow up note for Jon- I scheduled the appointment almost a week ahead, I asked for a time slot and she replied she was open from 10-3pm and didn't give me a time. Then I told her I was aiming for 1pm and I never got a response back. Even if I did arrive early, I wouldn't have been so upset had she been kind and asked me to wait. Plus there was no other customer in the store. She wasn't kind, she was rude. Her lunch arrived as I was leaving. She was clearly unprepared. I don't doubt her ability but her demeanor is not the best presentation for your business.

Joe E, at Pace Supply in Oakland, is a nice guy. He helped me a lot when I come to get the…read morematerials for my HVAC work.

Incredibly professional. They have items in stock when most stores don't even carry them. Very glad…read morethat they are here.

Great customer service! We are working on a tight timeline for a landscape project. I needed…read morequality soil on Saturday. The Tamalpias top soil turned out to be perfect for our needs. This place is truly low-key and even though I've lived in Marin for over 50 years I wasn't aware of their existence. They are now my go to place for quality soils.

Love this Small local business Friendly customer service…read moreand offer a great selection of landscape materials as well as animal feed etc!!!

HBR could write a case study on how to provide outstanding service based on my experience with…read moreMarin Lumber. We ordered doors for a project and only realized that we mixed up the handing after they'd been delivered (pay special attention to their handing chart -- it's different from what I/my team is accustomed to). This was a mortifying mistake and could have really turned out badly. Douglas talked me through everything on the phone that afternoon, accepted the doors back the following day, and had them rehung and redelivered the day after that. He didn't even charge us even though this was obviously my mistake. The quality of work is high and they can customize most doors with surprisingly quick turnaround, but the service is on another level. I'll be ordering again in a few weeks.

Downright rude. I…read morecame in person to find a passcode latch for a wooden gate. They said Rob handles that, but he's not in. I called a few days later, asking which type of latch I would need for my gate. The person on the phone said "he's not the right guy and that Rob knows more. I asked to speak with Rob. They did not put Rob on the phone and told me to do my own research and find the model that I need for the gate and then they can order it. If they can't help me find the right solution to my problem, I'm not exactly sure why they exist. I wanted to support a local business, but instead, I'll do my own research and just use amazon.com

Today I went to Goodman's Back to School Fair. It was a FREE fair put on my the employees of the…read morestore with a bouncy house, majician, face painting, games with prizes petting zoo and balloon twister. They also gave away free snow cones, and per the norm, free popcorn. We were there for close to 2 hours, and still I had to pull my kids away when it was time to leave. All I can say it THANK YOU, THANK YOU, THANK YOU to whomever at Goodman's does all the hard work to put this on, and whomever approves the check to pay for it. The community of parents and their kids who enjoyed it today are very, very grateful.

Twice now I've come in and the lady cashiering has been unusually rude. First time she said I…read morecouldn't return a defective item, manager overheard and returned it and apologized for her. Then this time I come to use a 100$ bill and the same lady gives me the dirtiest look and rolls her eyes. Her coworker asked if she had change, and she did of course. She then smirks at me while handing me my change with no other words. She was cashiering at this time today. She needs to have better customer service. Absolutely so rude I couldn't believe she still had her job