Great store for tile, slabs and plumbing. The designers are very helpful. This store has been in Novato for over 40 years. Thanks

I bought tiles from this store few times. I like to share my last experience that I had with the tile & stone consultant Caity. She is knowledgeable, kind and friendly. Thank you Caity. read more

I sought assistance for a bathroom remodel and found Kari and Christine to be knowledgeable, easy to work with, and VERY helpful. I purchased my tile, vanity and fancy Toto toilet from them. Kari was so helpful discussing shower tile options and really listening to my thoughts about color scheme. She offered suggestions and always waited for my response before offering advice. Christine spent time going over vanity and toilet options providing comprehensive information and patiently responding to my plethora of questions. Very responsive to email follow up. She was very easy to work with. I would not hesitate using them for my next project! read more

We needed tile for two bathroom remodels (floors and walls) and tile for kitchen backsplash. Our contractor recommended CTW and Sandy was so helpful in picking out our tile! We walked in with some inspiration photos and she immediately grabbed us a few options. Easy to check out samples and place the order. Everything arrived in less than a week and our projects turned out even prettier than we could have imagined. We'd definitely go back to them for future needs! read more

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After a long struggling to find a contractor and materials source for our two bathroom remodels, our friend suggested CTW. We were so happy to have found them. Nancy and all of the CTW team were so nice to work with and helped us choose wonderful tiles and colors. I would highly recommend them! read more

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We have used CTW as our source for bathrooms and kitchen tile and fixtures for over fifty years. The Bellville family bought the business nine year's ago and continues the same tradition of personal service. We recommend their beautiful show room and knowledgable staff. Len and Judie Shaw read more

CTW saved the day for our three bathroom remodels. Sophie and her team at CTW were dedicated to our project even though we were transitioning from another tile company. From tile suggestions, checking in on how the project was going, countertop assistance, you name it and CTW will help you get your project done. I would highly recommend them if you want true professionals that also will stay within budget. read more

Our bathroom contractor had recommended CTW Kitchen and Bath and another tile shop for our tile needs and there was no comparison between the two shops in terms of customer service, inventory and price. We were able to find our tile and bathroom hardware in one store which eliminated the need to shop all over the county and beyond. Sophie in the tile department and Kristina in plumbing worked with us to stay within our budget. And when we were short with tile, Sophie was able to find a couple of complimentary sample pieces so that our contractor was able to continue and finish our bathrooms without having to order and wait for the additional tiles. We love our new bathrooms and highly recommend CTW for your kitchen and tile needs. Susan S. read more

What an awful place ... we walked in here today looking to purchase marble countertops, backsplash and fixtures for our kitchen and bar remodel in our home and I can't believe the horrible level of service (if not level than the non existent). Literally walked around in front of two individuals who didn't even acknowledge we were there for 10 minutes. It was annoying but figured they were busy. HOWEVER, another couple walked in and they immediately stood up and greeted them. I figured maybe they knew them and/or they had an appointment but NO. Instantly, it became another couple like us looking for something specific and wanted to browse. Will absolutely never come here again and I highly recommend you take your business elsewhere. Maybe it was our because we are a younger couple or maybe it's because I'm Hispanic, who knows why they disregarded us but the experience was frustrating. Having moved to Hamilton about a year ago we've tried to shop locally but we will purchase from All Natural Stone in Berkeley, their level of service was extraordinary and we were simply trying to see if something more local was possible. read more

I used CTW about 15 years ago for tiles and have decided to remodel a bathroom and remember them. I am so thankful I did. Dulce helped me with the tile I wanted. I've never bought tile so quickly as she knew the products so well. Dulce was awesome. Kristina and Kevin helped me so much with the hardware for my shower. I can't tell them how much I appreciate their knowledge of their products, and how it helped me decide, Kristina had great recommendations read more

Sophie from CTW helped us to acquire some very difficult to find tile allowing us to complete our project. Great company to deal with overall, highly recommended! read more

We had excellent service and got everything we wanted through CTW for both kitchen and bathroom. Going through them rather than directly for fixtures, etc., is so important, because there are always issues. I love their showroom for tile, and I got a beautiful engineered stone countertop for an 11' island. Sophie is the best. And the plumbing department super helpful and responsive. read more

We bought all of our kitchen and bathroom fixtures at CTW, starting in 2005. This past week, our shower controller broke and we needed to order parts for our plumber. Kevin at CTW helped me to figure out the information I needed (from my 2016 order) and gave me the phone number for the manufacturer. When my plumber and I called, we were able to determine the part numbers we needed, which Kevin ordered for us. I was worried when Craig left CTW, but this experience assured me that the quality of customer service is the same. read more

Sophie of CTW was referred to us by our contractor to help us with our new master bath remodel. She was outstanding in guiding us through the tile selection and shower configuration process. We could not be happier with what we selected. When our contractor discovered additional tile that was needed to complete our job after we unexpectedly changed to a curbless shower Sophie was able to get the extra tile for us the next day. She did this again for us when we decided to again unexpectedly tile a second bathroom on the last day our contractor was on our job. She got the tile the next day and the contractor agreed to stay longer to complete the tiling for our second bathroom. Our entire experience with Sophie and CTW was as good as could be expected. We will be using them again for our new kitchen backsplash. read more

We had a small, strange tiling project that we did not know how to solve. For some reason, the people who installed the shower before we moved in made the shower bench out of wood and left the underside exposed! Dana and Roberto were awesome at helping us find the easiest, most cost effective way to solve the problem. Even though it was a Saturday, and the place was busy, we were helped quickly and cheerfully. We were able to get all our supplies there, and our project has gone smoothly. We are hugely appreciative for the effort both employees went to to educate us and find us the best solution without gimmicks or up selling. There were no downsides to our experience. Highly recommend! read more

My husband and I went to CTW to purchase some grout. We were totally out of our league and spoke with Sophie Pouteau. She was so helpful patient and kind with us and helped us pick out the perfect color matches for our tile even though we did not purchase our tile there. Excellent customer service she was awesome! read more

I went to CTW Designs yesterday to get some grout for our kitchen floor. They identified the exact color within mere moments. Going to this place brought back great memories from a hard time. We had a fire and had to gut our house and start from scratch. I made many trips to CTW and they were always helpful, friendly, and knowledgeable. Ann was particularly helpful and kind. I ended up getting tiles, sinks, and faucets there, and am still very happy with them several years later. Many of my shopping experiences during that time were quite difficult, but CTW Designs was always an oasis. They have an unbelievably great selection, too. read more

Ben in the warehouse knows everything about grout, colored caulking and the 2 part epoxy joint kits! Ben is also very patient and a good listener! 5 stars for Ben and CTW*****! read more

Don, his family and their staff are the best! Superb selection of tiles and plumbing fixtures, knowledgeable and kind staff, and their showroom is a joy to peruse. They really care, and are doing a great job keeping customers safe amidst 2020 health challenges, with masks and gloves and limiting the number of customers in the space. Six stars? read more

After visiting 6 Bay Area show rooms (Oakland, alameda, and SF) for a bathroom addition project- I found ctw to be the best, by far. First of all most show rooms basically have the same stuff- if you are looking for the next step above ikea. Showrooms are different from one another if their staff is knowledgable and can answer questions quickly and give you prices without typing into a computer for twenty minutes. We dealt with Harry who was one of the best show room sales people we have ever dealt with. So far a lot of showrooms have been too expensive and play a game in which they don't tell you the contractor discount versus their "discount" Some show rooms look cheap but at the end of the day have a limited in store selection and limited discounts.(really, they don't beat the really nice places). Advice we got was really practical and just good advice- the tile staff also was helpful helping us think about how to choose tile based on difficulty in cleaning. read more

We remodeled two bathrooms and found CTW very helpful and especially knowledgeable. Any of the staff will pick up from where another left off. We recently had to return something and the salesperson, Harry, went out of his way to assist us even though he hadn't worked with us before. He was extremely professional and went to bat for us in dealing with the manufacturer. We will use them again without question and would recommend them to anyone. Dr. M. Hack Mill Valley read more

Great selection and great staff. We visited the showroom a few times over the course of an extensive home renovation and ultimately purchased several Isenberg plumbing fixtures for sinks, showers, and tub, along with two beautiful light-framed mirrors. Victoria was very helpful guiding us through the selection process. I sure hope there are no more renovations in my near future, but I wouldn't hesitate to use CTW again and highly recommend them. read more

Stephanie was a huge help in getting tile order placed. She was great at working in my budget and getting order in quickly. Super happy with results! read more

We first stepped foot in CTW in June 2019 to map our a double bathroom remodel and worked with them throughout the project. All of the staff was exceptionally helpful, patient, and kind in answering our questions, getting samples, ordering our fixtures, and following up on two fixtures that were defective due to the manufacturer. And they did this all during the Covid-19 pandemic as we broke ground in February 2020. I recommend them highly and will surely be back as a customer when we tackle our kitchen. read more

We bought high end bathroom fixtures from CTW when we remodeled our master bathroom. They never worked properly. The manufacturer would take no responsibility. CTW took care of us and made it right. Don Belville, the owner, personally went out of his way to make sure that we were satisfied. I should add that the selection of products at the store is stunning. read more

Wasn't greeted right away but I actually liked being able to see what they had before I was greeted. Once the sales women started helping me she was very helpful and knowledgeable. She had great advice for my entire bathroom remodel. I was able to get a great idea of what I want to do on my bathroom remodel. Really happy our contractor recommended this company. read more

Please stay away from CTW Designs. My wife and I purchased over $1,000 worth of tiles and other bathroom supplies from this place for our master bedroom and bathroom remodel. When the person installing our tiles recommended to get a different type of Schluter-Jolly than we initially purchased to better suit our needs, I went back to CTW in attempt to make the exchange. When I went back to exchange the items, I was told by one of the employees that they were non-returnable. This was a surprise to me, but I left that day without returning the items, as I wanted to talk to my wife about this since she placed the order. When I conveyed this information to my wife, it was also a surprise to her, as she was never told by the salesperson that the items were non-returnable nor were they listed as non-returnable on the receipt. My wife had to strongly voice her point-of-view over the phone before the manager finally allowed us to return the items for a refund less the restocking fee. I went back again the next day to return the items and pick up a few more tiles. The same employee I met with the other day was then extremely rude to me. He accused my wife of weaseling a return out of them and basically called her a liar, as he said the salesperson told her that the items were non-returnable and she knew it. My wife and I are very honest people and would never knowingly try to return something if we thought it was not justified. Being rudely accused of this by this man did not sit well with me, but I calmly walked out as I vowed to never return to this place. There is simply no excuse for this type of extremely poor customer service and rude false accusations, especially since we just bought over $1,000 worth of supplies from them. There are many places to buy tile and other bathroom supplies, so please choose somewhere else, as CTW Designs does not deserve your business. read more

Once again Yelp has filtered my review. I stand by my original review, this is an excellent business to work with!

As a tile contractor ( London Tile, Mill Valley) I have been buying tiles and installation materials from CTW for at least 10 years, they have always been on the ball and followed through on delivery promises . What prompted me to post this review was that this week we had a client change their mind on a special order item that they had selected from a custom tile manufacturer in Southern California. Ron and Paren ensured that our order was processed promptly, original tiles returned, new tiles received by next day air. We lost no time in our installation schedule and our client is immensley pleased by our performance and she has a beautiful new custom tile backsplash. Well done CTW...... read more

I have worked with them on a few projects all ready all with good success. Ann is extremely helpful and knowledgeable about the stones and tiles. They have a large variety of residential options in various price points. Craig was one of the best plumbing experts I have worked with. Too bad for us that he retired. However, the rest of the plumbing staff is well versed in plumbing knowledge and codes as well. Bring them the style you want and they will find comparable alternatives in a variety of prices. For North Bay, this is a great option and saves us a trip to the city. Thanks CTW! read more

After several screw-ups by my incompetent interior designer, Victoria was more than helpful with trying to resolve the issues. Their showroom is beautiful and they have pretty good turn around time. read more

This is a really good tile/bath/kitchen showroom where it can be not so good to be a customer. One unfortunate Saturday we waited and waited for help, then we waited more. The staff were nonplused. Not a plus in my book. However, when you get service, it is very competent and they have a large selection of samples and installations to see what kind of thing you might want. So basically, it is a great place, just try and avoid Saturday or go early or start a fire drill first or something (no don't do that - though I was tempted). read more

Craig and his team are great at what they do. I remodeled a kitchen and 6 bathrooms without a designer . . . they helped me navigate through my "dreams" and I have a newly gorgeous house to show for it. Turnaround time for most things is great! Showroom is inspirational. read more

Seriously we couldn't be happier with CTW and especially Norma... we had a couple of items that were not to our liking and were promptly exchanged. Everything that was ordered was timely received and they were most helpful. Good selection and we are happy campers! read more

Exceptional, informed, staff guided me through and effortlessly interpreted my needs. I would highly recommend and look forward to continuing my work with CTW. read more

I've been in several times to select tile and plumbing fixtures (CTW came highly recommended by both a plumber and a designer. Norma has helped me with tile, and Spencer with the plumbing fixtures. They both spent a lot of time with me, were extremely helpful and knowledgeable and kind. You may have to wait a bit to get someone to help you (the only reason I gave it 4 stars rather than 5), but it's worth it for the service and knowledge of the staff. Thanks! read more

Sold my wife a fixture that was misrepresented. I went with her to pick it up and was assured that it was in fact what we asked for. Come to find out it was not and that they lied to my face. read more

My husband went to CTW this morning and needed a very small fix for something- they were extremely helpful and went over and beyond! Thank you for starting out his day on a great note!! Highly recommend for choices and customer service!! read more

I can't say enough for how helpful Craig and the crew have been over the years. Our contractor insisted we work with them since we were ordering all of our remodel plumbing, sinks, toilets, tile etc from them. He was so right! all issues were taken care of immediately, replacements made no questions asked. We did a total gut remodel 5 years ago. They have records of everything we ordered so when a problem comes up it is easy to resolve. So much better than buying piece meal online. Sometimes a good deal is not! Donna Cook Novato read more

I have been referring my clients to CTW for years. They have excellent service and always keep their displays current. They are up to date on current trends but also have a lot of the traditional tile that works in any space. I recently purchased tile from them for my own home as well and Perin helped me several times and was very patient while I changed my mind a few times! The Warehouse guys are also great...very professional and organized. read more