What went well? Everything! Everyone at the shop is so amazingly helpful and kind. Plus, they give…read moregreat advice. Thanks to them, my kitchen remodel looks like 1 million bucks. We are forever grateful and loyal customers.

Douglas was amazing! Very knowledgeable and fun to work with. I would highly recommend this tile…read moreshop. Not too many overwhelming choices and great quality tile!

Very grateful to the ANS team, and especially Adam I vetted…read morefour separate stone and tile stores in the Bay Area over the course of two months, and I am so grateful I eventually found Adam at All Natural Stone. I must have visited ANS two dozen times for a multi-room project that included three bathrooms, a kitchen with countertops, and an open-floor living room. I met Adam on my very first visit, and at the time I hadn't committed to any store, design, or plan in general. From that first conversation, I could tell he was going to be an incredible resource for the scope of our project. What I particularly appreciated was that Adam was never pushy in any particular direction. He listened to all of our ramblings, ideas, and issues and helped us find the right solution rather than trying to steer us toward a particular product. Throughout the multi-month process, Adam showed an incredible amount of patience, kindness, and proactiveness in helping us build our dream home. He started by asking about the styles and inspiration we liked, and from there helped us slowly whittle everything down to the right colors and designs for each room. He was incredibly knowledgeable about different stone types and finishes and how they would affect the overall look and feel of a room. He even went as far as creating beautiful, accurate AI mock-ups of our kitchen when we were indecisive between two countertops. Issue after issue, Adam helped us resolve things with as little stress as possible. At one point, the tile we had initially decided on didn't have enough material available for our project. By the very next day, he had a proper solution lined up, and we didn't experience any downtime on the project. He was constantly flagging potential issues for us to consider--honed vs. polished vs. leather (what a concept!), how different finishes would look in rooms with lots of light or very little light, and all the little details I wouldn't have thought about on my own. Over and over again, I kept thinking, "I couldn't do this without him," and results came out gorgeous. He also helped us purchase materials piecemeal so we didn't end up with a huge amount of leftover material, which ultimately saved us a significant amount of money. Finally, he gave us an excellent recommendation for a marble floor installer. Adam's vision and judgment were spot-on, and the outcome was even better than I could have imagined. He's handsome to boot. I really hope this review helps get Adam's potential and hard work recognized. It is genuinely no exaggeration to say I couldn't have done this project without him, and I certainly think a promotion or raise would be well deserved! Just working overtime to help render multiple AI samples I thought was genius to help us visualize things for those less imaginative.  Beyond Adam's amazing qualities, the entire team I encountered at ANS was incredibly kind and friendly. I genuinely looked forward to visiting every time. Alana and Victoria were always incredibly helpful on the days Adam wasn't there, and they were also happy to weigh in with their own thoughts and opinions. Lorraine was the sweetest and always had treats for my little pup. Robert was also always around as a friendly face. They treated each other really well, too, which says a lot about the environment at the company. And then there's the slabs team: Fernando, Sergio, and Greg. They were so incredibly patient and helpful whenever I needed to look at slabs. There were many times I would ask them to pull and display four different slabs for us to compare. Sometimes they had to do this multiple times in a single day, and sometimes right at closing because I arrived late. They never once made me feel bad about it, even though I'm sure it wasn't the most pleasant thing to do, and they were always incredibly gracious throughout the process. They also helped me and my team load six different truckloads of tile at various points. I mostly watched while providing lots of vocal moral support. One time they were having a BBQ, and Sergio even offered me a burger while Fernando manned the grill. Overall, ANS has an amazing, friendly team, and they have gained a forever client. I'm incredibly grateful for all of their help in making our home what it is.

purchased $1000 of tile, only to be informed a week later that the tile was no longer available…read more went in to store to select alternate options the following weekend, purchased an additional $7000 of tile with a quoted 2-3 week delivery time frame called store at 3 week mark after receiving no updates on delivery and was informed that newly purchased tile is actually 8-12 weeks backordered. it's now 5 weeks later, we've spent $8000, and we have no tile. unclear if or when the order will ever be fulfilled awful communication at best, outright scam at worst. needless to say, we'll never be working with this place again

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

There is no place like this place. It's such a beautiful store, filled with all sorts of absolutely…read moreexquisite things, nothing like typical Mexican import places. You feel like you're in a museum surrounded by artifacts, except the prices are so reasonable. Talavera Ceramics brings the real Mexico to us. And there's no one like Lilia, the amazingly knowledgeable gal who has run the place for 20 years. She and the store are truly Bay Area treasures!

We are so happy to have our wood burning oven finally completed. The tiles we chose were special…read moreorder, but work the wait. This oven has been used for years and we finally got our tiles done, long over due. There were so many options, it was hard to choose.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Mugi is a true professional. Shows up on time, works fast and meticulously and did a fabulous job…read moreon refinishing my old oak hardwood floors. They are gorgeous and perfect. Plus I kept changing my mind on what I wanted when it came to stain or no stain, gloss or satin. He gave me expert advice and I am glad I listened. I am so happy I went with him, I got about 5 quotes and his prices are beyond fair! I wish I took before and afters to show here.

Incredible work ethic. Beautiful work. Happiest anything has ever made me in the work I've done to…read moremake my Berkeley pre-1900 brown shingle, full of legacy wood, look and feel better. Mugi refinished badly stained existing oak flooring, put in new oak flooring, and cleared a room's floor of a bad paint job to expose and refinish Douglas Fir. I see the poor reviews indicate that Mugi required follow up. That was true in my case as well but that's not uncommon in the world of getting work done on a house. And once Mugi commits he's a very clear communicator - no regrets!

We got the floors in our 99 year old house refinished, and Dale was great every step of the way! He…read moreresponded very promptly to my inquiry, and took the time both over the phone and in person to explain his process. On top of that, his knowledge and expertise were very evident. For our quote, he very thoroughly walked through our house and answered all our questions. It really helped us understand what to look out for, and how to keep our floors in good condition for the future. Not only did he do a great job refinishing the floors (see before and after photos below), he also removed a bunch of squeaks from our floors -- we didn't even know that was possible! The last thing I'll say is that Dale is an incredibly fair vendor -- we originally reached out to him for a full sanding and refinishing of our floors, thinking that was the best way to protect them long term. He took a look, told us they were in pretty good shape, and that he'd recommend a lighter refresh and seal instead -- a service that would be faster, cost us less, and would still protect our floors for the same amount of time as a full refinish. We'd highly recommend him for all your refinishing needs. Thanks again, Dale!

We were very pleased with the work done by Swirsding's Floor Service in our home recently. They…read morewere quick to respond and scheduled us quickly. Dale and Hector were on time and very courteous. We asked them to recondition our hardware floors and they even asked us our goal for the project and followed up afterwards to make sure we were satisfied. Their pricing was more than reasonable. We would definitely use their services again.

Unfortunately, we are very disappointed with Fireclay customer service. Our order has been delayed…read morepast the original estimate and we have not received consistent updates. This has been a huge inconvenience. Wish we had known this when choosing Fireclay. In the future, we will take our business elsewhere.

We did a whole house remodel and I chose Fireclay Tile for our kids' bathroom. I went to the…read moreshowroom in Berkeley and worked with Anastasia. I cannot say enough good things. She was so patient, knowledgable and invested (excited even!) about my project. She thought through a bunch of options with me and even had her design team mock up renderings so I could visualize the installed tile. There was a 6-8 week lead time on the tile but it was worth the wait. She also introduced me to the Fireclay installation team and they ended up doing the tile installation for our whole house (including rooms that did not utilize Fireclay brand tiles). The installation team was professional, thorough, communicative and friendly. They consulted me about every preference and option and didn't do anything without my enthusiastic approval. We used a lot of antique tiles and uneven natural stones and they installed it all with care and precision. They were truly some of my favorite subcontractors of our whole project! Our kids' bathroom still isn't done...still waiting on cabinetry and paint but the tile is perfect and I was excited to post this review. Will try to add pics later :)

Cal Tile did an amazing job working with me to fix and finish and job that had been stalled because…read morea previous contractor had been unable to do it properly. For years I had a vision of tiling the risers of the front steps of my house, and Cal Tile made my dream come true. I already had the tiles, but they helped me pick the right rims to protect the tiles and the precise grout color to match my house paint. They were easy to communicate with, they really know their stuff, and the team that did the installation - Lulu and Heber and their team - were very professional, skilled and explained exactly what they were doing each step of the way. The outcome is beyond my expectations! I love it, and I get wonderful comments from neighbors, friends and people walking by. I would highly recommend using Cal Tile for your tiling projects!

I would give a zero if possible! Shop somewhere else. Let me start by saying I was given the bate…read moreand switch when searching for a bathroom tile. When i went in to purchase the tile I wanted owner showed and priced out a very ugly tile being discontinued and gave my contractor the wrong tile. When i asked about the price of the correct tile he said it was too expensive for me and refuse the give the price for my project. He became angry when i asked several times and said he had the right to refuse my business. It was clearly racist assuming I could not afford the tile I wanted to purchase. I will not recommend shopping at this establishment, clearly they have drank the new trend of acceptable racist behavior and sexist behavior towards women shoppers.

Tile Experts installed a zellige backsplash for us and the whole process was really easy and…read morestraightforward! I sent dimensions and a site image and was able to get a quote without a site visit. Our installer was very detail oriented and discovered our wall was not completely flush, which meant that the tile at the top of the wall would be a slightly different width than the one at the bottom. We discussed different strategies for approaching this problem. The zellige we received was also highly variable in quality and color. I asked our installer to pick out the tile in the best condition since we had ordered 10-20% extras and were very happy with the results.

The tiles turned out exactly the way I want it. Awesome work with competitive price! Would…read moredefinitely recommend to my friends.