We had a great experience with tile store. They offer an excellent selection with one of the biggest varieties of tile we found anywhere. The place is very small, but the choice is wide. The staff was very helpful, knowledgeable, and easy to work with throughout the entire process. Pricing was reasonable, delivery was accurate and on time, and overall the service was outstanding. Highly recommend for anyone looking for any type of tiles and great customer support. read more

We had a great experience here at The Tile Outlet! We were looking to redo a walk-in shower in our main bath. The old shower was typical builder grade materials that had not aged well over 14 years, yet the remainder of the bathroom was still in fine shape. Our biggest concern was that contractors would only want to take on a large job (i.e. the whole bathroom) instead of our focused upgrade. We checked numerous other local tile and design shops including the big box stores and just didn't get a great vibe from any of them until we went to The Tile Outlet. We had a pretty specific color/design in mind so didn't need a lot of hand holding, and Rae and Jenna were very helpful from the start in steering us towards what fit our ideas. We ultimately settled on 12x24" tiles for the shower wall, 2x2" mosaics for the floor and shampoo niche, as well as new hardware and glass shower enclosure. We had also decided our shower enclosure would be changing from a dated round glass edge to a straight corner which would necessitate some minor shower footprint changes. We ordered all of our material and it was delivered within a week. Best of all, we discovered that although The Tile Outlet does not have its own installers, it does work with a core group of several contractors and could make a recommendation. We were referred to Alberto Carbajal and could not have been happier. He was super responsive with all communications and provided an upfront estimate for the installation (plus additional supplies as needed). In the end, he and his crew finished the shower in just 7 full work days. They were super neat and respectful to the rest of our home and kept the disruption to a minimum. We are so impressed with the finished product, especially the craftsmanship at all the seams with the tile edge trim which gave it a neat, modern feel. We would not hesitate to use The Tile Outlet again or refer friends and family! read more

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They have a great selection at a fair price. We've ordered tile from them twice over the past year, and both times have been pleasant experiences. The first time I'd gone in, Rae helped confirm the square footage of tile, and quantity of boxes, that I needed to complete the project. I really appreciated that extra effort and attentiveness that she showed. Even though we've since moved away from the Dublin area, I will be returning when the next project calls for some tile! read more

The Tile Outlet - 12x24 porcelain tiles from tile outlet - Flooring Near Me - Dublin, California

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No frills place for tile located in Dublin. Pretty good deals but my tile is currently on order so hopefully it will arrive on time. Staff was very helpful in helping me decide what I need so it made my purchase easy without any doubts. read more

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The tiles I bought here was great I tiled my own kitchen was a great experience for me yo take on the job while I was there I ask z few questions which I got wonderful answers the customer service is great read more

The Tile Outlet - Flooring Near Me - Dublin, California

This place definitely offered a lot more selections of flooring/tiles compared to chain stores such as Lowe's or Home Depot. The tiles were nicely displayed in a way that made it easier for the customers to check them out, which I greatly appreciated. However, if price was one of your main concerns, it might be a little hard to browse here as they didn't really display the pricing. The shop owners would be more than happy to check the price for you if you told them which tile you were interested in, but you wouldn't get that convenience of knowing the price right away. The shop owners also would be happy to suggest other tiles of similar texture or color that came at a lower price, but again, you'd have to communicate a lot with them. And that's fine if you're ok with that, but some people like myself prefer to kinda do our own cost estimation in our head - just a preference. Also another thing to keep in mind was that, while they had some tiles ready and available on site, they did inform me that most of the tiles would need to be ordered. Order time of a week was "very doable". Finally, although the store was located on Dublin Blvd, just keep in mind that it might not be necessarily apparent or visible from the boulevard. Just follow your GPS, and enter the parking lot for the building with a smog advertisement on it, and the store in just right next door. read more

The Tile Outlet - Great display of flooring. - Flooring Near Me - Dublin, California

Rae was wonderful in helping us create the look we want for our kitchen countertops! I would definitely recommend working with her and Tile Outlet. read more

We bought our bathroom tile here. The owners are so friendly and very helpful. They have a large selection of tile, flooring and counters. We had to come back several years later to replace a tile and the owner helped us find the tile even though we had no sample with us. He looked it up in the system and located it right away. I would definitely come back for a future project. read more

Wonderful experience, up until I was shorted the tile I needed to finish my bathroom, then made to buy this "matching tile" and then made to buy the whole bathroom floor again just to get the tile matching because the owner wouldn't take some responsibility and I was on a time constraint. What a prick by the way, normally I'm against giving business to big corporations, but in this case you're better off going elsewhere. Good luck on your projects. read more

The Tile Outlet - Tile after it set and dried - Flooring Near Me - Dublin, California

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One of the best service I received from Sam for my stair-casing remodeling needs. I came across to their showroom from yelp recommendations. I purchased large porcelain tile planks that was unique and quite stunning after a long search for what I really wanted. After describing this to Sam, he instantly knows what I was looking for and showed me to the perfect tile--exceptionally beautiful and great quality. Thanks Tile Outlet for making your patience and excellent service! read more

The Tile Outlet - 24x48 porcelain planks called Onyx Opera Blue - Flooring Near Me - Dublin, California

I had a small backsplash project at home, and found nothing I liked at the home stores. My contractor suggested Tile Outlet. I went there and was quite impressed with the large selection of quality tile. Sam, one of the owners who helped me, showed me around the store and was extremely helpful and nice. And he created a lovely design from my selected tiles which was perfect! I ordered two cases of tile which which was delivered to the store in just a matter of days. Unfortunately there was a snafu from the supplier making one case of the tile unusable. Sam cheerfully corrected the issue 100%! He couldn't have been nicer. Huge selection of beautiful tile, wonderfully helpful people, and they want you to be happy with your purchase! read more

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Fantastic collection of tiles and also excellent service. Both Sam and Jenny are very friendly, take time to understand the needs and manage the order process in an excellent manner. This certainly is go-to place for me when it comes to buying tiles read more

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Super annoyed after driving from SF to find this place closed, when I arrived during the operating hours. Hours are posted on the door and online and nobody was here. Tried to call the main number that is posted online and two other numbers posted on the door and no answer, not even a machine. Save yourself the trip. read more

It's just difficult to communicate and our order was botched. My wife picked out tile and communicated the timeline we were in. They said "Yes, we'll have it on Friday. I came in Friday and they looked confused, spoke to each other in another language and then said "Monday." Ok, so project delayed. Nothing Monday. By Wednesday it had come in, but instead of 15 boxes, they only had one. They said they would refund our money. (Ya think so?) Folk, there are great resources for tile in Hayward and other places. We took out business elsewhere and won't be back. read more

We were planning a fireplace remodel- covering our existing brick fireplace with a modern tile. I never got her name but the woman at Tile Outlet was extremely knowledgeable and helpful. She took my measurements and got us exactly the correct amount of tile for the job, explained the process and what we'd need, and coordinated with the installer (Enrique's Tile and Granite- who are AMAZING!!). It was a wonderful, easy experience and I will definitely be back with any future tile needs. read more

The Tile Outlet - Beautiful porcelain tile! - Flooring Near Me - Dublin, California

Too bad I can't give a NEGATIVE review! What an unbelievably shady business. After calling to confirm that their tiles are in-stock and available for immediate pick-up, I drive over, only to find that this is not true. They have a few boxes of mismatched closeouts, but everything else is special order. Then, no prices are written anywhere. I ask how I know the cost of the tiles, and the guy says, "Show me what you want and I'll tell you." After he gives me a price, another customer whispers to me that he had given her a different price on the same tile! He then dropped the price twice in an attempt to get me to purchase. (Still higher than other stores!) Not a reputable business. DO NOT waste your time. read more

Great customer service this morning from Jenny. She explained in detail the difference between Quartz and granite. Very helpful staff and great showroom! read more

The Tile outlet is the only place I go now to get my tile. They have the best showroom and the best customer service. I've shopped at other stores but they don't have a good showroom or they take a month to get anything in. The tile outlet alway stays up to date with the newest trends and can get the tile in very fast!!!! I highly recommend them over the others out there. Big THANKS to the Tile Outlet!!! read more

After looking for tiles at several other stores in the area. I would say The Tile outlet had the best tile selection and great price and awesome customer service! read more

We needed a partial kitchen upgrade and after meeting with other local tile store employers we went to the Tile Outlet. I met with Sam and he quickly impressed me with his knowledge and interest. After I described what we wanted/needed and showed him pictures of the kitchen he actually sketched out a plan that day that, with a few modifications, created the kitchen we have today. Sam provided the materials and suggested local installers to do the work. He then worked with us and the installers and took great interest in the progress of the project and helped us coordinate with the installers. My wife and I are still surprised a few months later how much we love our new kitchen. I am very happy with Sam and his staff and will return for our next project. read more

I have a rental unit in San Ramon area (as an absentee owner) which was thoroughly destroyed by a not so lucky renter. I went to many tile stores for restoration without any success until Tile Outlet. Sam came out same day and whole estimate two days later! What a quick service and what a price!! And what a turn around time!!!. I had to work hard to deliver appliances, fixtures, etc. to meet their schedule not the other way around. This is the go to place for any restoration project. I am giving him 5 stars plus one more. read more

Tile Outlet sold me the flooring for a Terra Cotta floor in my family room. Sam did a detailed design for the floor including an intricate pattern and border of slate and hand painted tiles. The result - people have said it is a work of art. It looks like something straight from Italy or Spain. Extremely pleased with the beauty do my new floor. read more

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We bought a new house but had no idea what to do next, as soon as we walked into the tile outlet they greeted us and listened to us on all of our needs in the plan, what a great tile selection they have, Sam put together beautiful design service with right color combinations, our whole house turned out to be a contemporary modern dream house like in magazines. THANK YOU TILE OUTLET AND IT'S GREAT DESIGN STAFF! read more

Had a great selection and they were very nice to interact with. I could not find anything that work for out application so could not do business with them but the do seem like they would be good to work with. read more

Wow!! What a fantastic place, great selection and service is top notch!! We were remodeling 3 bathrooms and not only did tile outlet have better prices than competitive stores, but they helped us match, came up with alternate ideas and even drew out the placement of tiles and everything just from my memory of where the placement of the items in the bathroom were going to be. They even went as far (after my order was placed) to order additional alternative cigar moulding for one of my bathrooms trim so that when i picked up the order, I had an additional choice that he thought I might like. Five star service, couldn't have asked for a better experience!!! My contractor recommended them and I made sure to pass along the excellent service and review. Would go back again for sure!! read more

We were looking to replace carpeting in our family room and hallway with porcelain tile. After visiting a number of flooring shops we ended up at The Tile Outlet. They had a great selection and their prices were reasonable. Sam was very knowledgeable and helpful, even allowed us to take samples home (with a deposit)..They have contractors they partner with and the tile setter who installed our flooring did not disappoint.Not only were they prompt, and efficient but left the garage floor (where they cut the tiles) cleaner than before. We ended up having to pick up a few last minute supplies but no big deal. We have recommended The Tile Outlet to friends and will be using them for future projects! read more

I ordered tile from Sam at Tile Outlet for my guest bathroom and laundry room. Once the contractor finished the bathroom it was obvious that we wouldn't have enough tile to finish the laundry room. I called Sam and he expedited tile that we picked up the next day. The contractor finished the laundry room. The problem was that the second shipment was the same tile but a different shade and it was already installed in my laundry room. I called Sam the next day and he had his tile guys come and tear out the tile and put in all new tile so that it all matched. He did this willingly free of charge without me throwing a fit. I felt sure he would give me a hard time, but I was pleasantly surprised! Sam proved to me that he is an honest, ethical business man that takes pride in his work. I am one very satisfied customer and I would definitely return to Tile Outlet again in the future. read more

We got a very good package with installation for our kitchen countertop and floor. The installation guys are great as well - they were actually before time and did a great job for our kitchen. Try them out. read more

We have purchased tile through The Tile Outlet for numerous projects over the last 5 years. Sam Hahn, the owner, couldn't be more helpful! Initially, we just purchased in-stock tile for our bathrooms. Then, when we were thinking of remodeling our master bath, Sam came to the house and created the drawing that we ended up using as our plan. He let us take numerous tile samples home to see how they looked in the space, really listened to us on what we were looking for and our budget, and did all of this without any commitment on our part that we would go forward with an order. All the tile we ordered from him, and the granite for the vanity, came on time and at a very fair price. Sam referred tile setters for our job and I can't say enough about his recommendation.The finished master bath looks amazing - a testament to Sam's design, quality products, and flawless tile installation. read more

We needed tile for a bathroom that had a leak. We walked in to the Tile Outlet at 4:30pm on a Friday not really knowing anything about what we wanted or needed, and walked out 45 minutes later with everything in order. We thought they had plenty to choose from, their prices were reasonable, and owner was knowledgeable. Even though they have signs everywhere saying "always in stock," they had to order the tile & it was delivered a week later, which was fine since we weren't ready for it anyway. The tile & supplies arrived on time, and the owner was really on top of communication with us and the tile setter we ended up using. The owner is super organized and easy to reach, which we really appreciated. Here's why I'm giving them 4 stars instead of 5: First, they recommended a plumber/tile setter based out of Livermore that we did not end up using because we got a bad vibe from him, and his prices were a bit more than what we were able to find elsewhere. I think they should consider working with more than just this one partner. Also, they forgot to give our tile setter a box of tiles when he picked up the order. So, I had to drive to Pleasanton and pick them up myself, which wasn't easy since I was 8 months pregnant. The tile wasn't in a box or anything, and some of it got damaged during the drive home. I understand that mistakes happen, but I wasn't totally impressed by the way they handled it. They could have at least put the tile in a box, or something, so that it wouldn't get damaged. Luckily, we had more than enough, so it wasn't an issue. And, they immediately admitted to their mistake when I contacted them (I was kind of expecting them to deny it since our tile setter was supposed to have double checked the order when he picked it up) so that makes up for it. We will definitely be using Tile Outlet again in the future for any & all tile needs. I will just be a little more careful about referrals and making sure that we double check the order when picking it up. read more

We visited Tile Outlet when we were in a rush to complete our bathroom remodel and another tile vendor fell through on purchased materials that suddenly were no longer in stock. We received great customer service here and even got some design help for the layout of the tiles. The completed bathroom remodel looked excellent and we were very pleased. Tile Outlet was not the cheapest, but they provided great customer service and would recommend them to others. read more

Try to avoid this place. They are a lot more expensive than competition, which we didnt realise while buying. Also, the owner will not be honest about the details and will only try to sell you stuff. We had to buy 2 island stones and 2 countertop. The guy didnt tell us that the island slab and counter top slabs generally dont match in color even if they are the exact same type, because they are from different stock. We even showed all the schematics and design of the kitchen which clearly had the island (peninsula) connecting to counters, but he didnt even mention that they could be different, because then we would have explored more options. He was very eager to sell us that, so trusting that he would know more we bought 4 slabs. Now we have an island slab which is different from the counter top, so after spending thousands of $, we are still covering the edges with things to hide the color difference :( We realized all that when the installer came by and mentioned that its pretty well known that these slabs are different. Even the installer he recommends can barely take a measure, for the island waterfall he was 3/4 inch off, so there was a gap between the waterfall and cabinets sides. Then I had to suggest options to put filler between the cabinet. Anyway, I am already screwed, hopefully other can stay away from this place. read more

I recently remodeled our master bathroom. After countless hours of searching for the right Company to work with I came across the Tile Outlet ... The initial work I spent getting quotes and getting to know the various suppliers in the area was well worth it... Sam and Jenna are professional and honest person who take pride in what they do they are experience and very courteous in introducing the vendors who did the install ... His Granite guy /// Johnny the Granite Man is a detailed and extremely top notch finish him and his crew are excellent. If your looking for a reliable and decent company and your planning to do a remodel of you Kitchen / Bathrooms give them a shot at it it paid off for me and my wife . More power to the tile outlet and wishing you all the best to Sam and Jenna ... read more

The tile Outlet it's a place That I recommend because They helped Me with my kitchen remodeling Mr Sam has the newest materials with a reasonable price and the tiles installers do great job and they also recommended the Counters top installers professional. read more

They have some gorgeous stuff here. I'm one of those people who gets ideas on Houzz. Never thought I would find a store in Dublin no less that would carry such contemporary and interesting designs! Refaced our bedroom fireplace floor to ceiling and what a huge difference it has made! Can't wait to start another project. Gorgeous selection in a warehouse setting. Good service. No complaints. read more

Sam and his wife are nice enough. Very polite. But then follow-through is poor. I would be careful documenting things really well and doing an exact count of your tiles. When I went to pick up the order, I noticed that I was charged for 3 extra tiles (I ordered about 20 tiles total). Sam was very adamant that I had ordered them. It was only like $10 extra for the add'l tiles so I said fine, I'll take them. But then I got home and opened the box, the 3 extra tiles were missing. I called Sam back ... long pause (I take it that he realized he had messed up), he said he would look into it and call me back on Mon (it was Fri). Never heard back. Had to dispute it via my credit card company. What a hassle for $10 overcharge. read more

After viewing pictures of our bathroom, Sam helped design our bathroom remodel to replace an old shower/tub combo and vanity. He selected the materials carefully and coordinated with Hien & his crew to install a new vanity, floor / wall tiles and glass panels for a customized shower. The team worked 8 hours daily and cleaned up at the end of each day. Great value for a successful remodeling job with The Tile Outlet and we are very happy with the beautiful workmanship! read more

I am a fan because quite simply SAM HAD THE RIGHT CHINA MULTI STONE TILE I NEEDED FOR MY PROJECT IN DUBLIN...A few things to improve on...about 10% of the tile I ordered was broken upon delivery...no refunds...I had to reorder more tile to complete my project but Sam got it for me the very next day from LA so that was good. Bottom line, they have a great selection but make sure you order atleast 15% more than you need in case you get broken tiles in shipping. To be fair I broke a few samples that I borrowed and Sam refused to charge me for them...good people...price was little high but fair considering they got it for me in just a few days. I would recommend Tile Outlet...especially if having a hard time finding what you need...they look to be set up to order from anywhere. My project turned out great but little over budget. Thank You Sam, hope 2014 is a great year for you. read more

Received services a month ago and was not satisfied at all. Their attitude was awful and rude. I feel like I was taken advantage of because I am not too familiar with the industry. Prices were jacked up, and I wish I went elsewhere. I would not recommend this establishment to any of my friends.. Id give them a zero if I could. read more

My husband and I recently moved out to Brentwood. We decided to drive to Dublin specifically to look at tile at the Tile Outlet. We arrived 1:50 PM on a Tuesday. There was a sign on the door saying "Doctor Appointment" with a clock that said 2:30. Since we wasted all the gas and time to go, we went to lunch to pass the time. We came back at 2:40. Still no one...so we waited. We watched at least 2 others come and go. We finally left without ever even stepping in the door. If someone needs to schedule a doctor's appointment then someone else needs to cover their shift OR get an 8 AM appointment or go to urgent care after they close. They should never shut their business down in the middle of the day when potential customers expect them to be open. read more