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The Floor Store

4.4 (531 reviews)
Open 9:00 am - 7:00 pm

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Response time

30 minutes

Response rate

100%

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Services - The Floor Store

Carpet binding

Carpet installation

Floor installation

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Recommended Reviews - The Floor Store

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Reviews With Photos

Thank you for acknowledging that it was the installers' mistake on my bathroom. It took me 5 1/2 years to resolve this issue, and I'm thrilled that it's finally fixed. The new installation is gorgeous, and I want to express my gratitude to Larry CEO of The Floor Store for taking care of this project. Meli the designer who assisted with the planning, was fantastic. Thank you very much for working with me. I'm very happy with the results. They also did an excellent job on my bathroom floor. Thank you Anolin family

Meredith M.

Absolutely love my hardwood floors from The Floor Store! Teza was super helpful during the entire process and helped me get the best deal I could find. The install went smoothly and I'm so happy with the end result. I'll definitely be using Teza and The Floor Store for future projects. Thank you!!

Completed stairs - downward view
Nina S.

Teza at The Floor Store in Dublin was very responsive and helpful. He showed us multiple options based on what quality and features we were looking for (gold tone-hardwood look- scratch resistant-durable). We were able to quickly narrow down to the floor we felt was most aesthetically pleasing, appropriate to our space, and within our budget, with his guidance. It was evident, he knows his craft well, and was able to articulate what would be the pros and cons of all the product lines we were looking at for our situation. He was also able to help facilitate coordination of a special need we had: 1) glue down of flooring in our master bedroom, for our built in wall unit that would follow 2) Add on servicing of some floor leveling needed The process was seamless from start to finish-make deposit to hold materials and sign estimate contract at our visit to the store. Next, a floor tech came to take detailed measurements at our home, for finalizing the quote, and planning the amount of supplies needed. Teza sent us the finalized contract via docusign, which made it convenient.. Any adjustments needed (only one) and a new contract was sent to be amended-so it was very easy and he was always gracious to answer our questions. The Floor Store scheduling center representative and Teza worked out a schedule to do the floor installation based upon our timeline needs. We were excited and looked forward to it. The floor installation technicians showed up on time and were punctual! They even helped us shuffle some furniture and larger items from one room to the other, throughout the process as needed. We were struck by how they worked so diligently, and we're sensitive to making it a smooth process for us since we still were occupying the space. Each of the four days they were there, they cleaned up after themselves and were helpful. At one point, during the project, Teza and The Floor Store checked in with us to ensure our approval when additional charges would need to be applied (we knew this might happen- was fully disclosed in contract so there were no surprises). and he promptly sent an amendment invoice via DocuSign. Having floors done while living in your home is definitely not for the faint of heart, as it can be noisy but they made it so easy. The floors came out beautiful! I recommend Teza and The Floor Store for your flooring needs. Here's an album of the process with some photos at the end of how it came out. One lil video of my husband looking like a bobble head to the electric sawing, ha ha. https://photos.app.goo.gl/KsMdapEv2XCdV3tD6

a dining room and living room
SR M.

We recently had our carpet replaced with luxury vinyl plank flooring and we could not be happier going with The Floor Store!! Teza was amazing from start to finish! He was such a help to pick the flooring that was just right for us. The install crew was fantastic! So professional and skilled!! What a difference 3 days makes!!

Our LVP installed. New carpet was not installed yet.

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2 months ago

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6 months ago

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4 months ago

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1 year ago

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1 year ago

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2 years ago

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6 months ago

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5 months ago

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6 months ago

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10 months ago

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2 years ago

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3 years ago

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2 years ago

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9 months ago

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3 years ago

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7 months ago

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1 year ago

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10 months ago

Teza was a huge Help! His energy and customer service was impeccable! He made the process so much easier!

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10 months ago

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3 years ago

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4 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

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5 years ago

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Ask the Community - The Floor Store

Hello, I am in the market to get my upstairs bedrooms carpet replaced with new flooring.…

Hi my name is Teza from the Dublin Floor Store we would love to help with your next project. Please call or text me at (925) 518-1969 and I can give you more details for this project!

My house interior is being painted the first part of Sept. I would like to recarpet after the painting is done. My question is can the squeaky floors be repaired in the hallway by your company or must i find a contractor?

Hi Terry - Our guys can tap some nails in but there is no guarantee that will take care of the squeaks. Houses are known to squeak. This does technically fall into a general… Read more

Can you install new flooring?

Hi Martin - We do have a full service installation department at the Floor Store, however we are only licensed to install new flooring purchased through our company. Please… Read more

View All 4 Questions

Review Highlights - The Floor Store

Jill at The Floor Store in Dublin was very helpful when we bought our carpeting several years ago.

Mentioned in 85 reviews

Read more highlights

Carpet One Floor & Home - Bedroom

Carpet One Floor & Home

(260 reviews)

Wow. Must have been a stick up someone's you know what when they answered our call…read more We called to make our purchase after receiving the quote. I don't recall who picked up, but they picked up very unprofessionally. Told the woman who we had talked to on Saturday and was immediately followed up with "She's not in today"... Okay. Didn't ask or care, we just want to put our order through. Anyways, we said that's okay and just wanted to make our purchase. The lady then acts like we're forcing her to do something out her scope of work. She then mispronounces our last name followed up with an "okay" in a rude tone. And then after being corrected, she gets upset and says that she doesn't want to talk to us anymore and that someone else will call us back. No thanks! We'll take our business elsewhere.

What a great experience from beginning to end! We were looking to have our wood floors replaced and…read morewe had the best experience working with Carpet One. The store is huge with so many options to choose from. We really appreciated Lisa's help in choosing a color. She helped narrow down our selection and we were able to bring samples home to see the color in our home. Oscar came out to measure our house and served as our project manager. He was easy to communicate with and answered numerous questions. The team that installed our floors was led by Jaime and they were excellent. They worked efficiently and cleanly. They moved all our big furniture as well. Our floors were finished in a week and we love it!! Highly recommend Carpet One.

Diablo Flooring - Diablo Flooring - Danville,ca

Diablo Flooring

(75 reviews)

We recently had laminate flooring installed throughout our entire home. Unfortunately, our…read moreexperience has been disappointing, primarily due to persistent noise issues. Walking across many areas of the floor produces noticeable sounds, which detract from the comfort of our living space. When we brought this concern to the installer's attention, they dismissed it as "normal." This response left us feeling as though our concerns were not taken seriously, and we are now left with a problem that affects our everyday life. What We Liked * The sales representative at the Danville showroom was very helpful when it came to choosing flooring samples. Their assistance made the selection process easier. * Although the cost was higher than other estimates we received, we chose this company because their measurement process was thorough and detailed. Major Drawbacks * There is consistent noise whenever we walk across the floor in many areas of the house, and the issue has not improved over time. * While the installation was completed, we felt that our concerns were not addressed adequately afterward. * The installer insisted that the noise was "normal" rather than providing a clear solution or inspection plan * When we brought up the noise issue, the installer attempted to fix it by adding more nails to the stairs and applying a solution provided by the manufacturer, but these efforts did not resolve the problem. Later, Brian, the owner of the company, visited our home. He did not introduce himself at the time, and after walking the stairs, he claimed the noise was caused by his ankle. After inspecting the house, he concluded that the noise was "normal" for floating floors and said there was nothing further he could do. * Even though they removed the samples from the showroom and stopped selling the brand installed in our home due to other customer complaints, they still refused to address our ongoing problem. Because the walking noise is so noticeable and our concerns were dismissed as "normal," we cannot recommend this installer. Brand/Color: Aquaproof XL laminate flooring manufactured by AquaProof Floors, part of HF Design LLC. Installed: October 2025.

The best. We did…read morethe old-school process to get our living room carpet updated: find three well-rated floor vendors, get quotes, have them measure etc. We felt most comfortable with Diablo Flooring, from the in-store rep to the estimator. Value was there, and everyone we dealt with seemed authentic, relaxed, with no "sales pitch" and no "artificial" tone. Their installers came out and did a wonderful, professional job. We couldn't be happier with the end result. I deal with a lot of home improvement vendors throughout the Bay Area because of my line of work. I'm keeping Diablo Flooring at the top of my flooring list.

The Floor Store - flooring - Updated May 2026

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