We are very happy with our experience with Siena Tile. We were doing our first bathroom remodel and needed tile that would align with colors we had already selected on fixtures and walls. They have a huge selection and a personable rep (unfortunately I've lost her name) very patiently listened to our ideas and needs and showed us multiple selections to fit. She laid out our choices and complimentary selections (floor vs. wall vs. niche) in the well-lit showroom. By the time we were done, we knew we had made a great selection and we're very happy with the finished product! Thanks Siena! read more

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Love this place! Superb selection and outstanding service. One of their staff members walked throughout the store, helping me find the perfect tile. Every other tile place I had gone to completely ignored me as I'm just doing a small backsplash project. I was delighted to be treated so well at Siena. read more

Large selection of mosaic tiles! also the hours listed on yelp are incorrect. I was here May 2024 and they are opened on Saturday from 10 to 2 pm. I recommend calling them to check their hours. read more

I've come here in recent months for two fireplace projects. There's a lot of tile selections for any design project you can imagine for your home, inside and outside. Despite the small store front, I was amazed how many nooks and crannies there are in this store filled with tiles of many sizes, shapes, colors and designs. The staff here is very helpful. Even when placing my order over the phone after my in person visit, I received very attentive assistance for my projects. I know I have some upcoming projects in the new year and will definitely be back for more. read more

Siena Tile & Stone - Tiled family room fireplace - Building Supplies Near Me - San Ramon, California

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It was an absolute delight working with them. They are more than a tile provider - they took time to understand our needs and provide design as well as tile suggestions for our consideration. They encouraged us to take samples home so that we could see whether they really worked. The result was outstanding. Thanks Siena. read more

Kind decent ppl who answer the phone help you when you visit these are good ppl. I really appreciate being able to patronize business like this read more

The owner was a pleasure to work with to pick out materials and educate us on the differences between materials.

Mark came out and cleaned the shower and tub surround tile. Did a great job. He knew what we wanted and kept me informed about what to do and not to do with cleaning, sealing, caulking, etc. will definitely use him again. read more

They had the closest match to a role I needed in a house I bought - after checking three other places in the area. Then the tile was discontinued and they called the manufacturer and got enough for me to finish a job. It was fantastic! read more

Went to this store during the week several months ago and they were busy, but once a salesperson started helping us we had her undivided attention. I think that may be the issue with some reviewers... This is not a big warehouse store where they just point you in the direction of what you are looking for and then they're free to point the next person to what they want. This store has a HUGE selection and they take the time to help you find and match exactly what you want. It's like you have your own personal designer. That may mean you have to wait a few minutes for help. It's worth it. Today I went back to make a final selection and place an order. It's Saturday and I expected a long wait as the parking lot was full. As soon as I walked in I was greeted by a woman at the front desk. Before she could finish what she was doing, a gentleman - Thomas - asked me if I was being helped. My total wait time was maybe a minute and a half. He took me around the whole store showing me exactly what I had already looked at (it was still in the computer from several months ago). He helped me choose a different floor tile and was very patient, funny and fun to work with. I'd highly recommend this place and Thomas, to anyone. They have thousands of tiles; the common styles and some very different and unique ones, at reasonable prices. read more

Wow! I bought my tile for my bathroom here and I'm glad my contractor told me to go here! I was reading all the negative reviews here and maybe they were bad years ago or maybe those people are just hiding from the employees because the customer service was awesome! They did have sort of mix up but I think they took care of it. I went there for a second visit for two more of my bathroom getting remodeled this coming August and my pool as well immediately somebody that helped me before that was a nice Indian woman took care of me. That being said I believe you really should make an appointment to meet with them in order for you to get a better customer service experience. They are very very busy and it's not fair for people that have appointments to get put aside because you didn't have an appointment and you're all upset because you're not getting the attention you need. And if you have a project you really really want to work on maybe you should take the initiative and call them up or email and make sure that you get your order processed instead of waiting. The mouth that doesn't cry does not get fed in the mouth that cries will get fed so make an appointment and email or call and get your order processed because they are excellent! So pros Make an appointment and you'll get treated like a queen amazing selection tile copper brick glass marble stone they have it all Very friendly customer service Cons Maybe double check to see if they got all your tile measurements correct because mine were not correct and they were different I guess pieces that were not horizontal but vertical if that makes sense so they always double check your order read more

I had a broken piece of tile I only need one. The woman who helped me, I think her name was Carin (sorry if I spelled it wrong) was so nice, accommodating, and helped get me the tile I needed quickly. Even though I wasn't a "big" sale or anything like that she was so helpful. When I need more Tile in the future I will defiantly utilize Siena Tile and Stone. thank you read more

Wow, if I could give this place a big fat zero, I would. My mother and I went in to the store to gather information to make a very large order. Theresa was the "designer" who assisted us, and she seemed to not know a great deal of anything, telling us that she would look it all up for us and get back to us. She took down all the info, and I had hopes that someone would tell her what was what. A day passed. Another day passed. Finally, I emailed. I emailed again. Finally, I took my business to Art and Tile on Broadway in Oakland, where they actually paid attention to me. But back to this terrible service. Eventually, we ordered thousands of dollars of tile (the very tile we were looking at at Siena), and my elderly mother took back the tile smples. When she told Theresa that she had not gotten back to my emails, Theresa said, "Oh, I was too busy to email back." Really. Looking at Mary M's review, I think Theresa did us a big favor by being such a horrible salesperson. So, thank you, for not doing your job. Don't expect much from Siena. read more

Very helpful and supportive especially just being a homeowner trying to do projects yourself. They are always busy so you may have to wait but they get to you eventually. read more

Went to this place at the suggestion of my son-in-law, a contractor ...found the tile we liked, ordered it, came in when they said it would...done deal. expectations met. Turns out we were short about 6 tiles for under counter coveing...went back..expecting to get ripped off on freight for 6 tiles...young lady charged me $50 freight for $63 worth of tiles...not happy but what could I do...charged it and left... 20 minutes later same young lady called me and asked if it was a rush order...I said not really...she said in that case I will remove the $50 freight and tiles will be in next week on their regular shipment I would have never known the difference. THIS KIND OF INTEGRITY IS RARE IN TODAY'S BUSINESS WORLD AND SHOULD BE PUBLICIZED I WILL RECOMMEND SIENNA TILE TO EVERYONE read more

5 stars for Siena Tile and Thomas. Thomas was great about listening to me about my style AND budget. He didn't tell try to upsell me, but gave me great tips and ideas that I didn't even think about. He made me see when spending a little extra was worth it and when it wasn't. We tiled our downstairs shower/tub in a beautiful and simple travertine and are currently doing a master bath with the same travertine, but Thomas helped us add some extra pops of color to make it look a little more polished and fancy. Doing a remodel can be super overwhelming, especially when you walk into the store and see so many different colors and patterns and styles. I appreciate the time he spent with me helping break it into smaller, less daunting pieces. I cannot wait to see the finished product. Its already looking beautiful. We were going to wait to do our kids bathroom but I think we might roll right into it now as I'm so so excited at how beautiful it's all turning out! If you are looking for a great selection and great customer service, don't hesitate to go to Siena Tile! read more

Failure!!! I went to Siena Tile today on the recommendation of a contractor. I drove from Discovery Bay to San Ramon and got to Siena during business hours. However, the two women coming out the front door said they were closed due to poor air quality- due to The Camp Fire and the worst air quality in recent history. I told them I drove all this way and would it be possible to take a look at least. Standing on the outside doorway, with no masks on they wanted to tell me to first go pick out a vanity and get my measurements. I said I already had my vanity and measurements. They were clearly not interested in my business and after spending 5 minutes on the outside, they locked up and walked to their cars again with no masks on. Hmmm, I value my health, quality workmanship and my relationships with businesses , therefore I won't be back ever. read more

Lots of styles to choose from. Very friendly and knowledgeable staff. Pricing seems to be competitive. I got tile for 2 bathrooms, both walls and floors and love it all! read more

Great selection of tiles, great price and awesome customer service! My husband and I couldn't decide on our kitchen back splash. We wanted a unique design for our focal point. We went to many stores in the area, and have visited this store more than once because of indecision. Until we ran out of time to order anything that would arrive before completion of our kitchen renovation. I probably dealt with every single person in the store each time I've gone back, to a point of now knowing the entire crew. Despite of it all, each person I have dealt with was so helpful. From Trish, Rachelle, Maddie to Russ - you all rock! Maddie helped me pick the tiles, quickly drafted a sketch and ensured they were ready in no time. While Russ made sure everything was ordered perfectly, and that we had the write amount. Usually, a custom piece takes at least 4 weeks and Siena Tile managed to get our order in 2 weeks! Don't bother going to Coliseum Tiles across the street. Customer service is horrible. They are snobs! read more

Worst customer service ever! Went into the store just before it was closing at 4:20, They close at 4:30. The owner was incredibly rude and refused to help us. Was on the phone and refused to acknowledge us. Basically told us to leave because he was closing.I would NEVER go back there or give Siena Tile any business! That is not the way you treat potential customers. Poor business hours for people who work during the day. Went across the street to Custom Tile. Was greeted and helped immediately. They were wonderful to deal with. Don't go to Siena Tile! They don't know how to treat customers! read more

Great service and tile delivery was on time, price was reasonable. I would highly recommend this store to my friends. read more

I must say that everything started out great, the salesperson was very helpful in helping us on selecting tile for our whole house and coordinating the colors. I called them to tell them that one of the mosaic accent tiles that we ordered was wrong and that it was suppose to have some travertine in the mix of glass but there was no travertine in what we received. I was told that we receive what I asked for and it was in her notes that we did not want the travertine and we should have reviewed the order, but if you look at there invoice the line item for this tile says "Mus/Custom Blend 732203 with 20% Equ/Nirid-137" I am not sure about you but I have no idea what that means and I should not have to, they wrote and they should take responsibility but not, out of over $10,000.00 spent there I am asking them to fix $563.20 worth of tile and the salesperson and the owner both said NO. I will NEVER EVER go there again, they have the WORST customer service I have every had in a long time. Be warned. read more

So I went in today for the first time after finding them on Yelp and their customer service is horrible. I walked around and passed 5 people and not ONE person acknowledged my presence even though they were not busy nor helping customers. The 2 people in the front were having a personal conversation and couldn't be bothered, the 2 women behind the desk in the middle of the showroom also just looked as I walked by never attempting to ask if I needed help. I was looking for tile but I won't be buying it from them. read more

Great selection HORRIBLE SERVICE the lady with the Indian accent yelled at me over their mistake. I would avoid her at all costs !!

I'm building a home and went in here to purchase stone, tile and basically EVERYTHING but from the minute I walked in and the 3 people behind the desk did not even say "HI", I knew it was going to be bad!! No one offered to help and the 1 person that I did ask told me she was with someone then had to "go eat" because she was hungry!!! That's all I needed to hear!!! BYE.......I will take my business elsewhere and believe me SIENNA TILE you are not the only tile business out there and you're definitely not the BEST!! read more

First of all, I do not personally know anyone that works at or owns Siena Tile. My husband and I walked in to the Livermore showroom 6 years ago and ended up very happy customers. However, a lot of that should be given to the tile installer. We were helped by Rabia. I told her we were on a budget and wanted to do quite a bit of tile in our Master Bath. I also told her I liked slate. She immediately helped us find a slate looking ceramic and also told us (from a design aspect) that a lot of time you can place one type of tile on the horizontal surfaces and another on the vertical. We picked two tiles (one slate looking) and also a nice travertine insert strip. When a tile installer walked in while she was helping us she said this is one of their best installers. We hired him and he did all the ordering and pricing and included his install on the quote. Well we were AMAZED at the end result. He did so much more (design wise) than we could have ever imagined. So where you buy your tile is probably not as important as the installer you hire. We are going back this month to pick out tile for our guest bath and using the same installer. (why I am posting this review now because of the haters on Yelp) I would recommend this place for the quality of their product, the amount of product to pick from and the design help. Also if they have more installers like the one they recommended to us then this is the place to go. PS: my installer still uses this place and is why we are going back and why I even knew they had this location since the Livermore store closed some time back. Sometime people have a bad day. I will edit this post if my second experience is not as great as my first. read more

I must say I found Russell and his crew very helpful for me and my wife. We needed some tile for the bathroom in our new place and he helped us choose a beautiful Italian marble that looks wonderful. Had some great recommendations for tilers too. read more

We've done a kitchen (slate on the floor and granite counters) a new bathroom all tile and now a bathroom remodel. We have loved the designs Rabia did for us. We get wonderful comments from all who see our kitchen and bathroom. anne l. read more

Great selection of tile... tile for flooring, shower walls, shower floor, kitchen backsplash, you name it, they have a tile for it. The staff is friendly and helpful! read more

I recently purchased tile from Siena Tile and Stone for my kitchen, pool bathroom, mudroom and bonus room. I had a large order. I was in Siena Tile and Stone many times to go over and over my selections. Almost every sales person there assisted me over the length of the project. They were always helpful. The person who helped the most with the design and selection of tiles was Rabiah. I visited many other tile showrooms and would never go anywhere else, but Siena Tile and Stone. Rabiah is a pro. She is unbelievable with color and symmetry. In our bonus room, we built a bar. My designer, picked out a green, quartzite stone for the top of the bar. Without even seeing the green quartzite, Rabiah chose a green effervescent tile for the backsplash. Rabiah layed it out in a herringbone design. At first I thought it wouldn't work, well was I wrong. Every person, contractor and worker who sees what she designed literally stops to admire the design. It is spectacular. Every time I went to Siena Tile, Rabiah was always willing to spend time with me. She has a calm manner. She is not a pushy salesperson. I wish I could post pictures of my house. It is stunning. I get so many compliments. You will not be disappointed with Siena Tile and Stone. read more

If it weren't for the helpful souls in this place, I could never have built my dream kitchen. I went thru a total rebuild, and the kitchen was a priority because I love to cook. I did not hire a designer, so I had to design and select all of the materials myself. I was doing ok until I came to the backsplash. As it was the last thing to go in the kitchen, I wanted to choose something that wasn't going to take 2-3 months to come in, and wasn't going to break the bank. I think I lived at Siena Tile for 3 weeks while I agonized over every tile board they had. Thankfully, everyone was so helpful. There was a gorgeous redhead that helped me initially, saved a sample board for me at her desk when I called in to ask for it. Thereafter, it was all Thomas. He would greet me every time I went in (which was daily), and would ask me if I am coming close to deciding. He helped me by patiently answering all of my questions on lead times, cost, etc, on every single tile I looked at. Which was a lot. He let me borrow sample board after sample boards to mull over. And would ask pertinent questions to help me decide on patterns. They have just about every tile designer you'd ever want, save a few (ann sacks, Sonoma tile, artistic tile, fire clay, heath were the few they don't carry). After 3 weeks of getting to know what I want and don't want in my kitchen, Thomas ended up steering me towards a beautiful gray marble from a local company with 4 days lead time, and the cost was half of what I was going to spend on a ceramic tile designer. As soon as I saw the sample board, I knew it was the one. Thomas also steered me toward a plaque that complemented the marble tile and my kitchen marvelously. Again, very agreeable lead time and 1/5 of the cost of the plaque that I originally wanted. He was also always available on the phone whenever I called with questions. Thank you Thomas! You made my dream kitchen possible! read more

I was totally nervous walking in here. I am redoing my master bath and my contractor sent me here and told me to pick out some tile. I had a few pictures of things I liked but really no idea about tile or materials at all! Everyone was extremely helpful! I first met Thomas who greeted me warmly when I walked in. Rabiah then took me around he showroom, asked me lots of questions and showed me a lot of things until we determined what I liked and what would suit my bathroom and my lifestyle. She was super patient and friendly. I feel so good about my choices and the designs she and I came up with. Thank you Siena Tile! read more

My experience with Siena Tile & their team is that they are very disorganized - More then 1 person was working to assist me (place orders, process returns, process credits & place new orders) and the orders were placed incorrectly, no one called upon receipt of orders, orders were lost, returns were not processed correclty and the BIGGEST item was NO ONE knew what was going on with any of it. I do not generally take the time to give feedback (particularly negative) and I am trying to be polite but I just had to write to share "what a frustrating experience it was!" With more training of the staff, a database with notes that more carefully track conversations as well as the orders, more quick phone follow up & returned calls I think this place could be great because their tile & stone are beautiful and they offer nice variety. Just get organized! read more

Don't go there.....it is over priced. It seems to cater to those who feel that they are only getting good value if they pay too much! I would strongly discourage patronizing this business as their prices are at least double if not triple what you can find elsewhere. In addition should you decide to buy something there...beware as there is a 30% restocking fee...even if you buy a tile that they carry in the store! I returned 6 tiles that were 3X the price I had paid ( for the same thing) at Tile Importers, and I was charged $15 to restock. This was on a $60 purchase. Ridiculous. I can see a re-stocking fee on something that has been special ordered. but this was something they already had. The manager was the guy who was processing the return and when I questioned the amount, he just shrugged it off. Don't go there.....it is over priced, poor customer service, a total rip-off. read more

After looking for tile at several other stores in the area I have concluded that the people the people at Siena are actually amazing. Seriously. I would recommend them to even my most picky of friends. (Which is really saying something.) They were so helpful and kind. They really want you to love your tile and to have a good experience. And you know what?... I really love my tile and my experience working with them surpassed even my very high expectations. I could not be happier. Thank you Siena Tile and Stone!!! :) read more

CONTRACTORS BEWARE!!! If you are sending your client to look at tiles this is not the place to send them! First let me start by saying that we own a construction company and had previously sent a client there, he purchased THOUSANDS of dollars in tile. It was supposed to be at Siena Tile in 3 days. That was the reason the tile was purchased there. It took 90 days!!! Held up the whole project. When we asked if they could at least deliver the tiles we were told no. We went with another client to choose tiles and the owner spent a bit of time help her decide. As often is the case the client ended up changing her mind. Another one of our clients went in and due to the prices decided themselves to not buy from them. We recently went in with another client and I was approached by the owner of the company who told me he did not want to say in front of my client, but HE SAID HE DID NOT WANT TO HELP US. Apparently he got butt hurt when our last client decided to not buy from him. He told me I spent a lot of time with your client (a whopping 15 mins) and I heard about your husband. Really whats that I asked. He said he gets ideas and then buys somewhere else. Well thats what Ive heard he says, really from who? Oh the vendors (yea right). I told him my clients need to know that you will not help us and I will never refer another client here again. If he was smart he would've realized that we had brought another client into his business and she was ready and willing to purchase. And guess what...as many business, construction and sales people know, sometimes you spend hours, days even months with a client and then they change their mind. Thats the way it goes in business!! He just got butt hurt because he could not close the sale. The clients were sent there and if he wasn't able to sell his product then thats his problem, not mine. Obviously the owner of the company isn't very smart in the business dept. Also he was rude which is to be expected but his girls in there are just as unfriendly. Like they have better things to do than at least acknowledge you when entering the store. So the moral of the story is this...if you are looking for tile and aren't quite sure what you are looking for do not bother going there. Go to Garcia Tile in San Leandro and see Lourdes. She is very friendly and will always greet you with a smile. The store is small but they have alot of stuff and Im sure they can get you what is needed if they dont have it. So basically I give Siena Tile a big fat 0 on their rating!!! read more

The man I spoke with was incredibly rude, unhelpful and sarcastic with me on the phone. This was a horrible experience. Go across the street to find someone to help with your tile needs. This place has terrible customer service. read more

Never did get a call back on original contact with this business. However, did end up purchasing our back splash w/accent trim here due to convenience of business location. Final choice was made with help of friends as sales personnel remained less than engaged with assisting in selection. Probably if you had your own designer to browse with you, and expected no input from Siena sales staff, you could find what you need here. read more

On my first trip to Siena Tile I was really impressed with the huge selecction and the very friendly greeting from one of the non-sales staff, but I wasn't sure that this was the place for me. All of the sales people were with other customers and I felt invisible. However, as soon as one of the sales people were free, I received their undivided attention. They were very helpful with design ideas and I did not feel at all slighted because I had a relatively small order. Have since placed my tile order with them and have been very satisfied. Definately would recommend them to a friend. read more

I almost hesitated coming here based on some of the negative comments. But we took a chance anyway and glad we did. Saturdays not the best day as they were very busy when we were walked in. Once we found the tile, Kelly helped us order right away. She was knowledgeable and very nice. And asked Russell for help on one question which he gave good advice on. Also they had the biggest selection on tile we have seen yet. read more