First of all, I will admit this is an old school place. They've been there for many years. You can also tell by their mannerisms and everything else their family own, which I like. Little rough around the edges and if you're a pussy, don't go there. If you don't like something or something goes the wrong way, keep your cool and go in with a sense of humor and keep using it. It generally will work. I have bought tons of different types of gravel from them over the years. I think I'm paying a little bit more but they've got the best drivers in town and probably anywhere else. They haven't smashed anything like others have. read more

They've always got whatever you need, great quality materials, good service, generally no long waits.

I live nearby and came in expecting a friendly neighborhood masonry store. I was ready to buy about 60 sq. ft. of stone for a home landscaping project. Initial impressions: The yard is unpaved, with clouds of dust everywhere and numerous potholes that make walking unsafe. Forklifts drive right past customers without any barriers or warning signals -- a serious accident waiting to happen. I figured I'd just buy my stone quickly and leave. I was wrong. I picked out the stone I wanted, but was told they wouldn't open a pallet unless I bought the entire thing. Fair enough. They directed me to an open pallet instead -- requiring me to walk through the hazardous yard again -- but that pallet contained mostly damaged stone. Other customers nearby noticed the same. When I asked for help, the yard employee sent me to the manager. What should have been a 20-minute visit turned into a frustrating ordeal. The manager greeted me with hostility, saying, "I don't set the policies." I calmly explained that the available pallet was damaged and asked if there was another solution. He became visibly irritated and accused me of being "difficult" for not wanting to spend $500 on broken materials. I also mentioned that the yard should follow OSHA forklift safety rules -- since forklifts were operating around customers with no warning lights or sounds. At that point, the manager completely lost his composure. He yelled at me and told me to "go back to [my country of origin]." I'm from Europe and have a slight accent. He repeated the remark again and refused to sell to me. Because I was denied service based on my nationality -- a protected category -- I began filming. The manager quickly retreated to his office. The owner then came out and, instead of addressing the behavior, joined in by yelling that I was "difficult" and that he had a right to refuse service. That may be true, but not on the basis of nationality or origin. I reported the incident to the police, and legal action is being pursued. In summary: * Unsafe, dusty, and uneven yard -- check * Terrible customer service and lack of professionalism -- check * Open bigotry and illegal denial of service based on nationality -- check I went to Peninsula Building Materials in Livermore afterward and had a completely different experience -- friendly staff, clean yard, undamaged stone, and zero hostility. This business has no place in a diverse community like San Ramon. Avoid it until they're held accountable or go out of business. read more

Jose is a superstar. Coordinated my special order with my mason and made the whole job seamless. The counter guys at Morgan''s are nicest guys you could ever meet, and they saved me over two thousand dollars on my materials, compared to my other bid. . Thanks fellas. read more

First time I went, they were straightforward and said they don't carry gravel of the size for zen garden, and pointed me to American Rock & Soil. That was pretty much normal. The second time I went, I asked where are the flagstones, and one guy (not Jose) pointed me to the general direction and told me to start with the forklift guy outside. I said I just wanted to first take a look, and asked if they allow hand picking (as I know some stores do). This is where it went really unpleasant: Jose said no. I said sure I understand, I will just take a look. He said no hand picking a second time, as if he hadn't heard me. I was patient and said understood. And asked if every flagstone is in that area. Jose said no hand picking the third time. I said I can't be picking stones by myself even if I wanted to, and is it okay to just browse. Jose said annoyedly: you were here just a week ago, pretty much scolding me. The other guy said of course you can in a normal courteous tone to try to calm things down. I can't fathom, to this day, why Jose acted the way he did. Anyhow, I browsed the yard, and came back to the store to line up for a price sheet. When it was my turn and Jose was to serve me, he went to the fax machine clearly trying to avoid me, and eventually he can't evade me anymore, I requested a price sheet and he gave it to me, and I left right away. On both visits, I saw no smile from anyone but some strangely sycophantic customer (towards Jose, who did not reciprocate). This was the first stone yard I went to, so I checked out two other yards to see if this attitude is common in stone yards. No, those two other places were normal shops, especially Acapulco, whose clerk was very warm and responsive and the yard worker was hard working (lifted three very heavy rocks out of the crate and loaded into my trunk by hand). American Rock's rock guy Theo felt a little bit impersonal, but still normal. My only explanation after reading other 1 stars and 5 stars is that they only like to be a wholesaler to contractors (my contractor recommended it to me in the first place). If you are a consumer, they don't care about your business. On a good day, someone other than Jose may treat you normally, but you don't want to find out. They may be a regional monopoly, but that attitude is driving me to 40 minutes away to Acapulco and American Rock for normal customer service and much better selections (American Rock). read more

I have been so upset after going to this place for gravel. They were not at all helpful but the worse part is after giving measurements they sold me 2X the amount I needed. I did not expect a smile or a chat but a little more help would have been nice. I would be careful going here unless you 100% know exactly how much material you need or you are going to get taken for a ride. They also do not give you a time slot the day before or even the day of it took multiple calls to get an estimate on time of arrival. read more

Recently undertook a decent sized hardscape / landscape project on my home in Lafayette - I was referred to Morgan's by the crew doing the work. Bob and the team helped me get educated about flagstone, DG, and how best to install the components - I was offered samples the 2-3 times I stopped by... Overall I was very pleased w/ the experience and would highly recommend this location for any exterior stone / rock needs. Thanks guys! read more

I've been there several times during the week when it's not so busy. Was helped right away each time and they were very pleasant. I think if you go in already knowing what you want, it makes the "transaction" smoother. read more

I was a little intimidated walking in on a Saturday afternoon right before closing , but Jose was super helpful. He pointed me in the right direction and answered all my questions. The price sheet was a bit confusing and he took the time to explain that as well. When I finally get around to ordering a load delivered , I'm confident that I will order the correct product and amount because of all of Jose's help. Thanks, Jose! read more

These guys are total jerks every time I go in. Loader barely looked at me to get what I needed. Asked a couple of questions he ignored me. When I paid the price went up significantly for the same rocks bought a week earlier. When I paid the desk clerk just looked at me with a blank frown when I asked about the price increase. I asked again and he said it is what it is. Then when he got the receipt he slapped it down and turned his back. No hellos, no can I help you's and no thank you's. They're not doing you a favor as they act. Do yourself a favor and go the LH Voss. Cheaper, faster, better selection and friendly. These guys must be eating their rocks for breakfast. And the worst part is if they even read these poor reviews I get the sense they could care less read more

Okay now I see it now. Only 2.5 average rating. Got it. After more than three weeks trying to get a quote from Morgan's Masonry, via email and driving 50 miles, we still have not received anything. We'll definitely take our business elsewhere. read more

I stopped into Morgan's looking for a rock ground cover. I brought along a picture of the area I was planning to cover. Jose answered all my questions made recommendations and gave me bags for samples. I ended up buying that day and Jose helped me again through the purchase. Delivery was on time and courteous. Although I don't usually write reviews. I felt it necessary after reading some of the other reviews. read more

Bait and Switch, the masonry stone I thought I ordered and what arrived were two separate products. The product they did try to pawn off was old, weathered, and completely unusable. The box it was sitting in looked like it had been outside for a year. Very rudely, they argued that was the stone and there were no refunds. Once I demanded a refund the company became very hostile and threatening. I'll get my refund one way or another by my advice is stay away from this company, there are many other providers of masonry products in the San Ramon, CA area. I am providing a zero rating and after seeing the reviews it looks like I'm not the only one. read more

My landscaper recommend that we stopped by here to check out their paver selection. You can park on San Ramon Valley if you want to avoid driving/parking in the dirt lot. Was greeted fairly quick when my wife and I walked into the main office. Jeff helped answer some questions on pavers, gave us a brochure, and directed us to where the samples were. He was friendly and helpful. It was nice to see the patterns and colors in person. There is a noticeable difference in colors between the web site/brochure and physical stones. read more

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DANGER. Do not go to Morgan's! Long story short. They delivered 12 yards of the wrong material, and refused to take it back. I had proof that they delivered the wrong material, but they still would not accept responsibility for their mistake. Their response was, "mistakes happen and they cost money". Ultimately, I was able to return the material on my own by finding a truck, bobcat and neighborly help (3 trips to return the material). Every step of the way the staff at Morgan's tried to put up roadblocks to prevent me from returning the material. Customer service does not exist at this business and how they remain in business is a mystery. If you have a need for their products you should go elsewhere. These people are rude, arrogant, and incompetent. Consider yourself warned. read more

This is my local "yard" where I would have hoped to find friendly faces. Maybe they don't like dealing with "consumers", but my experience today makes me want to come back never. Although it's a much longer drive, The Brickyard is better for options and help. Maybe it's the Covid thing going on right now, but top to bottom all the people I dealt with were miserable read more

Morgan's Masonry Supply - Building Supplies Near Me - San Ramon, California

Worst customer service experience. Fully paid for an order and delivery of pavers. Not given a firm delivery date, but some estimates. Then three months later, still never provided expected delivery date. Each time I called, I was told they would call me back after checking with the supplier. Never received a call back. They are forcing me to drive back to the store, stand in line and ask for my refund. Terrible way to treat a paying customer. read more

I have patronized the Morgan family's business before when they were in San Leandro. since the SL location closed, I drove the extra miles to pick up yellow fire bricks, for which they are one of very few suppliers.They have a huge selection, low prices, and are an old fashioned no frills Ma & Pa type of business. I waited just a minute or two, paid for my order, and it was loaded into my pickup truck by a very pleasant and helpful employee. Morgan's focuses on value, selection, and efficiency. I will continue to give them my business when they have what I need. read more

Not a friendly store for newbies or small scale buyers. The store has secret rules that the staff doesn't bother to explain beforehand. When I came to the first time to the store and asked for their rules I was told: "go outside, pick what you need and someone will come to help you". And this was exactly what I did and everything was just fine. However today the rules changed and despite me following the same process like first time, I was charged twice the price. Unfortunately, I could not walk away from them because, I already started my project with this particular stone and had to finish it at that very day. I strongly suspect the store manager just made up this rule on the spot, as nobody else in the store was aware of this. In the end, their ~30 stepping stones costed me twice as much as something similar from Home Depot, with a nice bonus of being humiliated and talked down by the staff. So, if you have a small project like mine, then beware: ask for all the rules in advance, ask for someone to assist you end to end, prepare for a mostly grumpy stuff that really have no time for such a "lame business" like yours. read more

I went in & ordered rock, I knew exactly what I wanted so the transaction was quick. I ordered delivery for Friday. The driver arrived & delivered to the spot we asked. BUT as the dump truck was closing it caught one of our Oak tree's large branches & the driver stopped, moved the branch then finished his work! That is awesome! Thank you driver! read more

This place other than being convenient to our house, I have nothing positive to say about this place. We needed pavers for our backyard and boy what a mistake that was to order it from them. They told us in one week we will receive our order and had it in writing as well. Not only they didn't deliver them in a week, they were unresponsive to our phone calls when we left message after message, and when they did answer our call, they would say "oh, let me check on it and call you back" which they never did!!!! It took them 3 weeks to finally deliver our pavers. They are plain rude and arrogant especially if you are an individual or a female!!! read more

Rude and Arrogant!! with that, they drove me out of the shop where I was ready to pick products and buy, but they refuse to spend time to figure out what I need based on the measurements and product I liked. I think they are suppliers in bulk, if you know exactly what you need (Contractor and designer). This shop is not for people like me, that are looking for help to pick the right product for your project!! There is no customer service, when they don't care about potentially losing 5000$ order. May be, they think that I have no choice but them in the area for the supplies. read more

If you are a woman, DO NOT go in there without a man. They are rude, patronizing, condescending and arrogant. Not to mention, they never behave like knuckle dragging chest pounders when I am with my contractor husband. Neither he nor I will EVER take our business there again because of how they treated me today. And the thing is, they don't care...so if they don't care, why would anyone go there??? TAKE YOUR BUSINESS ELSEWHERE. read more

Have been going to this place for several years but this is my first review. I usually know what I want when I go there, be it landscape rocks, mulch, or topsoil so I don't need help in the yard but from what I've seen they are more than happy to come out if you go in the office and tell them what you're interested in. Sometimes they are quite busy and you have to queue inside but the employees are very helpful when you get to the counter. Bulk prices always better than buying bags at hardware stores. read more

From the moment they answered the phone they were not flexible to help my dilemma of trying to find retaining wall blocks that have been hard to find!!! A company that doesn't sell to the public had this company listed in carrying their product. The brand I was looking for was on their website, yet all they could say was "we don't carry that anymore". I also felt rushed off the phone. Thanks but no thanks! I guess they didn't need my business. read more

I went to the store for fire cement only to be greeted by the rudest sales assistant that I have ever come across. Although their yard appears well stocked with rocks and bricks their sales assistants on three different occasions act as if they are doing you a favor and/or you have disrupted their day by showing up. Avoid the store if you can and go to Brickyards in Concord instead. As a female being asked where my contractor was and "this is what I need to tell" my contractor even after I stated that I was the individual conducting the job takes me back to the 1940's in the movies. Really Guys! read more

I first called to get a price for lava rock. I was told there is a 2 cubic yard minimum for delivery & it would be $162 & $45 for delivery. The next day I went in person to make sure it was the correct product. I mentioned the price I was told on the phone & he said yes. I took out my credit card to pay for the transaction & the guy just wrote down my info on a little note pad. I questioned this procedure & he said he had everything he needed & would call me the next day for the delivery. As I was leaving I mentioned the price again, $162 plus $45, & he said yes. Now I know why he did this transaction the way he did. The driver came & handed me the invoice & it was $324 for the rock & $49 for delivery. Never once out of the 3 price quotes was I told it was $324 for the rock, & I'm sure that was intentional. These guys are scammers !!! If you are planning on using them, make sure you get your price quote in writing. I'll go elsewhere next time. read more

Morgan's Masonry has the WORST customer service of any business in the East Bay. My staff & I have been consistently treated with disrespect, ignorance & abruptness on every visit. We have purchased several thousand dollars of rock & stone from them because they are located near our home. Over the last month we have been in the store a dozen times & have just as many examples of poor service. Most recently I waited for 10 minutes in line while one employee casually conversed with & rang up another customer, another sat at a desk & a third pontificated about the absurd requirement to wear face masks to another man who was waiting for help. When I got tired of waiting I walked out. The man who had ignored me completely interrupted his loud monologue to say said, "Did you have a question?" I left the store & hope to never have to return. Many other examples of substandard service come to mind, but the bottom line is that the employees treat customers with an attitude of impatience & in a condescending manner that is never worth the products they sell. They have much to learn from the men outside who do the hard work of moving the merchandise. read more

My opinion...if you are a woman, they really don't help you much. If you are a man, but not a contractor, you get the same treatment as if you were a woman. They point you in the direction they THINK you might want based on a couple of questions that they really didn't hear you ask. We have dealt with them several times over the years...and the results have always been the same. They have good products, but very lacking customer service...frustrating at best. The problem is that there is no other place like it...so you just simply have to deal with their almost rude customer service. read more

Unfortunately, it isn't possible to leave 0 stars. First of all, they are rude and condescending - they hate dealing with the public. If you don't know EXACTLY what you want and don't use the appropriate lingo they'll look on you as a waste of time. "Crushed rock for pavers??" "Yeah, to put under the pavers as a base" "You mean, paver base" "Yes, that" "Would be easier if you called it that" What!?? And then, to rub it in after you manage to get your order confirmed they never show up when they promised. Three days later I call on the morning of the intended delivery (Friday) with construction guys waiting around to start. "Oh, we can't do today. It'll have to be Monday now" When you go to cancel the dispatcher blames the sales guy (who confirmed with the dispatcher in the first place). The sales guy is off sick so he can't blame someone else. Pay more and get it from someone more reputable. There is a reason why they are cheap. Worst company in San Ramon - congratulations! read more

I recently bought 1400 pounds of landscape pebbles from Morgans and picked it up from their distributor in Hayward. It was loaded onto my truck on a pallet of which there were supposed to be 30 bags, upon arriving home I received only 25 bags. The distributor would not deal with directly to correct issue so Bob talked to their sales representative to get my 5 extra bags. I was glad Bob got my issue resolved and the pebbled accent looks great in the yard. Thanks again! Happy read more

Morgan's Masonry Supply - Building Supplies Near Me - San Ramon, California

They aren't as bad as others have reviewed. I did come here to look, research, and ask questions about some rocks I wanted to buy for my yard. I walked around the yard (no one was out to address questions), then went inside to ask questions about prices. It took a while for them to get to me, but when my turn came they were nice, gave me a price sheet, and suggested cheaper alternatives for me to look at. A couple of months later, I had my gardener pick up what I wanted, so I cannot review the service of when I actually had something to purchase. read more

Was building raised beds this spring and needed soil to fill those up. Had ordered 2 yards of planter mix from Morgan masonry. Quality of the soil mix was terrible. Found several plastic pieces and sharp glass objects. I will not order from these folks again. I ordered Diablo mix from Danville Sloat garden center that can be used for the planter boxes without the need for any amendments. Delivery charges were less too. Think about it. read more

Bobs the man! Super helpful, answered all my questions and was incredibly patient. Customer for life thanks to bob. Bob is the definition of customer service! read more

Horrible customer service. Flat out lied to me about how the natural stone has to be ordered in 160 square feet palettes because that is how they have to purchase it. Spoke to warehouse directly and they said the store decides how it is sold. Also refused to come outside and look at sample, even though no one else was in the store. Told me to go outside and just "look for someone." Had a much better experience in a different store in Dublin read more

If this place wasn't in San Ramon as the only masonry yard, they would not make it. Worst customer service delivered. Just because these guys do this for a living, they think everyone that walks in there is an expert. Plus, they're extremely lazy. I called to place an order and the guy (Jose) made it seem like he was going completely out of his way to help me. He also said he would call me back... never did. If you can, find a distributor online that will deliver to you. These guys are a joke. read more

Loved how helpful and efficient everyone was in helping me get what I needed Every time. All they guys are very helpful! The times I have been there it has been busy. But everyone in the office and in the yard work really hard to help the best as possible. read more

After spending days shopping for the perfect stone slabs for my garden steps at Morgan's and getting permission from an employee at the front desk to pick thicker stone steps from a lower layer of a pallet, I arrived to make my purchase of dozens of flagstone sized River stones for a path along with two even larger stone steps. I was told that I was not allowed to buy large stones from a layer down on the pile. After being told the day before that I could! This was a pile mostly of stones from another pallet that were not even the same stone type! I told them I was buying over a dozed stones to the tune of over $1,000 and all I needed was two thicker stones as well. I hired babysitters for the morning to be able to get the stone. Not only did they stew me over and treat me like trash off the street, they cost me money and an entire weekend of lost time on my project. There is no way in Hell that a contractor or professional landscaper would be treated this way. I have shopped at Morgan's dozens of times for mulch, stone, and decomposed gravel over the years and will NEVER return. They lost my business as well as my family and friend's business. Hope it was worth it guys! read more

For those homeowners who are doing their own landscaping, Jeff @ Morgan's is THE go to guy for information, suggestions, and guidance. Thanks for all your help ! read more

Good selection material however, every time I go there I get big attitude from the staff. Heck even one time when I was working in Danville telling traffic to go around the block one of there truck drivers threatened to run me over if I did not move. But I got the last laugh because he eventually did what I said. The cashiers in the office got sassy attitudes that makes my skin crawl. Even the forklift driver was getting pissy with me when I needed help getting a certain type of stone. Don't think you can treat the costumers your like dirt just because you are conveniently located and have no close by competition. I am very polite and friendly every single time I go there so I expect the same in return. read more