We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of our offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results. read more

- Really great experience with wall-to-wall carpeting installation. - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended! read more

I ordered some marmoleum which they had to order. It came quickly. The lady on the phone was sweet as pie. what else is there to say?

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from choosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could. read more

A huge selection of floor coverings. I first used them when I remodeled my kitchen 10 years ago. They are a local business and I have tried to support them through the years. With the pandemic, they have been very busy so be patient with installation time lines. I've had engineered wood planks and vinyl installed in the past and this time it was be luxury vinyl tile. All of the sales people are nice and knowledgeable but I especially like Shawna who helped give me design ideas with colors I had in a room. Floor Dimensions was backlogged with work, so it took several weeks before they could come out to do my job, but I was very happy with the results. read more

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Floor Dimensions has installed vinyl flooring and carpeting for us many times over many years. They just completed the most challenging job yet--remove old kitchen flooring and install hardwood flooring. The job they did is incredible! Their installers could not have been more professional, efficient and friendly. When they finished the job, the floor looked great (of course), but equally impressive is how thoroughly they cleaned up, vacuuming and wiping all surfaces and floors to remove the inevitable sawdust. I cannot recommend Floor Dimensions more highly. I should also mention how helpful our sales person was. Jason patiently explained all of the hardwood options, and answered all of our questions. And once we signed the contract, Jason stayed involved right through completion of the job. read more

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Loved our experience with Floor Dimensions! We actually went in a year earlier, they came out to take measurements of our three staircases for stair runners, and then we didn't end up moving forward because of other house priorities. We came back and they still had all our information on file, so we picked out a new carpet to use (and they let us take the whole board of swatches home to make sure), and then installation happened just a couple weeks later, which went very smoothly and quickly. read more

Floor Dimensions - Stair runner - Carpeting Near Me - Albany, California

Our house needed to be rid of the 30 year old carpeting and decided to go wood for the next 30. Tracy was super helpful in the showroom and processed our transaction without missing a step. Including finding enough of the wood we selected getting an install done on the date(s) we needed. Ceasar and Pablo did the install and had it completed in 2/3's the time estimated. They cleaned up each day and made sure all the materials and tools were set aside so we could still live in the available space. Overall the place looks GREAT and brand new, now its an ignition source on all the other things we need done since the floors now look so good. I will definitely be back for our next flooring project. read more

Pros: Overall the installers did a good job, and very fast: Less than four hours to remove old carpet and install 1100 ft (pad were not replaced, so that sped things up a bit). Jason was friendly, and helped me by writing separate receipts to bill tenants for one room. Cons: I visited the store and selected a carpet. They entered my information into their computer. When it came time to install a few weeks later, they had lost the information, and I had to return to the store to select again. They broke a shelf in one bedroom closet, and neglected to re-install a shelf in a second closet- they never mentioned it and just left. They did pay for replacement brackets. The carpet they installed seven years ago developed a sizeable ridge (half inch high) at the seam in the middle of the living room. The new carpet immediately had the same ridge, but less pronounced (see pic). Amazingly, they just left it. After three phone calls over one week they returned to fix it. He pounded it with a hammer and combed the fibers, which helped reduce the ridge, but it is still noticeable. He tried to convince me that this was normal. When I asked if customers were okay with it he didn't answer. He tried to tell me that the ridge was there because of high tension, and over time it will relax. I explained that the reverse is true, that less tension would tend to increase the ridge, and I used a slacked rope analogy, which resulted in his rolling his eyes at me. I have a physics degree from Cal, so I know a little bit about this stuff. Finally, when Jason called to ask about the fix, in a helpful tone I offered feedback on the installers regarding the eye-rolling. Instead of apologizing and thanking me for the feedback, he interrupted me several times with 'Okay, let me know if you have further concerns' to end the conversation, they way one might do if a customer droned on for ten minutes or was complaining about minutia, but this had been two minutes, and rolling your eyes at a customer is not minutia. This explains why the installers feel free to be rude- they can easily get away with it from sales people who don't care. read more

Floor Dimensions - Clearly visible ridge along seam in carpet - Carpeting Near Me - Albany, California

Floor Dimensions has amazing customer service and the best installation crew around. They helped me start to finish in my project. They did everything they could to stick to timelines despite some shipping delays, Jason was communicative and always available. I really would recommend their install services the workers are top notch! Thank you for my beautiful new engineered hardwood floors! read more

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I had a great experience working with Tracy at Floor Dimensions. After a recent tumble down the stairs holding my baby I decided it was time for a runner. They had so many colors and patterns to choose from it was quite overwhelming but in a good way. With a refundable deposit you can bring home as many samples to see in your own home which is very helpful. I am thrilled with the outcome! Not only aesthetically pleasing but also quite functional. The installers did a great job. My kids and dog are also very happy to have the traction and cushioning! It also felt very safe with regards to Covid precautions. I'm looking forward to our next project with Tracy! read more

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Floor dimensions offers almost too many flooring options to wade through, if that is even possible! Fortunately, the sales staff on the floor came to the rescue when my spouse and I were in the process of selecting all new flooring for our highrise Oakland condo, built in 2001. Molly was especially knowledgeable and detail oriented - start to finish. She showed us an engineered white oak floor in a herringbone pattern that fit both our odd pie-shaped living area and our budget. We paired this with 100 percent wool berber in our bedrooms (our HOA requires carpet in all bedrooms and a sound transmission rating in all other rooms). We are convinced that Prom is one of the best flooring installers in the area - no detail was overlooked and the results are stunning! I highly recommend Floor Dimensions! read more

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After my last great experience with Floor Dimensions I went back to have them replace old ceramic tiles in my kitchen and laundry area with LVT. Again, they were easy to work with and did an excellent job. A couple of things were not exactly per my expectations and they were quick to remedy them with no fuss. I wish more businesses delivered such excellent customer service. read more

Came in with my little dog and Sean asked if we needed any assistance right away. He was nice and showed me the wide selection of vinyl plank flooring. Sean was familiar with the different quality types and let me take a sample home. I didn't feel at all pressured. I brought back the sample the very next day and purchased 800 square feet. Sean provided excellent customer service and honored a current sale promotion I found online. read more

Floor Dimensions - Carpeting Near Me - Albany, California

Your rugs are great, but maybe you can answer why you attach your tags with plastic...whevever I get one, I pull it off and then get a big snag in my new rug! I know you are going to say, "use scissors", but i forget sometimes, and then my new rug doesnt look new anymore...just a simple suggestion that would make your product a step a head of the competition. read more

I've used Floor Dimensions twice before and was very satisfied as well. This time they installed a herringbone laminate floor. Its stunning!!! Jason was incredibly helpful and a wealth of information helping me choose the product that worked best with my desired look and budget. He providing me what I needed to make an informed decision, scheduled the job and followed it to completion. Cesar and Pablo laid the floor. Their attention to every detail and excellent craftsmanship during the multi step process was incredible. Second to none! They were very respectful of my furniture which is greatly appappreciated. I wouldn't hesitate to use Floor Dimensions again. I hope to do my bedrooms and second bathroom soon and will defineitly call on them. read more

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Danny and the team at Floor Dimensions will take good care of you. They have a huge selection and are a local business, which I also like. Danny helped me selected engineered wood flooring and carpeting. He's helped me find carpeting that was in my budget, explained the various types of quality and pile, and patiently worked with me as I brought home various samples to try out. I ended up having an issue with the carpet after it was installed - a defect - and Danny and Floor Dimensions worked with the manufacturers and got it all resolved quickly and professionally. Totally recommend Floor Dimensions. read more

The showroom has a great variety of samples that I was able to take to a client to try and match their existing flooring. The floors came in quickly, but there was a hiccup with the manufacturer sending the wrong flooring. Floor dimensions jumped in the issue and handled it perfectly. They were very communicative and professional, making me feel confident in their service. I highly recommend, and I look forward to using them for flooring every time. read more

They provided quick and efficient services with prices that were actually a little less than amazon. Very helpful in custom cutting of carpet pad. Please note if you want to keep the remnants from your cutting, you need to let them know. read more

I wanted to write this review for a few reasons--as a consumer, as a landlord, and as a realtor. They check all my boxes and will be a go-to in the future. I needed one very small roll of carpet for a walk-in closet, and I wanted to shop remnants for environmental reasons. The last part didn't work out too well (remnants all too large, but with pressure to buy one so they don't cut from new roll), but I was able to rehome my leftover remnant of remnant in a sustainable way after all. That part was luck, though. Anyway: GREAT selection of not just carpets but all types of flooring. Good prices, good service. I asked for a quote on Yelp, and I got an answer right away. I also went in person to follow up, and Tracy at the front desk greeted me right away and made me feel less lost just walking around and finding what I wanted. Overall, easy experience. I'll be back for exactly the same combination of inventory, service, and price. read more

I had a great experience working with Tracy at Floor Dimensions. After a recent tumble down the stairs holding my baby I decided it was time for a runner. They had so many colors and patterns to choose from it was quite overwhelming but in a good way. With a refundable deposit you can bring home as many samples to see in your own home which is very helpful. I am thrilled with the outcome! Not only aesthetically pleasing but also quite functional. The installers did a great job. My kids and dog are also very happy to have the traction and cushioning! It also felt very safe with regards to Covid precautions. I'm looking forward to our next project with Tracy! read more

Floor Dimensions - Installed runner, so soft and cozy (and safe!) - Carpeting Near Me - Albany, California

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We loved their clean, efficient and beautiful installation of ceramic laminate in small unit so much we had them do house - install carpet on top floor and ceramic laminate on main floor. Amazing work - house was cleaned up, all furniture put back in place and beautiful floors read more

Floor Dimensions - Carpeting Near Me - Albany, California

Good selection of flooring materials. We were interested in marmoleum so were directed to those samples. The guy who assisted us explained the different types available and had samples sent to our home a few days later. The shop was clean and fairly well organized. They were able to give an accurate ball park estimate that was helpful. read more

This review is long over due! Floor Dimensions installed hardwood flooring for our home, and we received excellent service. They offer great selections and competitive pricing, and everyone at the showroom were nice and helpful, and didn't make us feel pressured or rushed. The installers were very thorough, clean, and attentive to details, and everything went smoothly. Highly recommend! read more

I needed a new carpet installed in a few rooms in my home and was told Floor Dimensions was the place to go and they did NOT disappoint; a very professional complete job was done. Manuel and Manuel were on time, very considerate of my old furniture and left everything clean and neat. The only request I would ask is if all carpet installers added planing down doors as part of their "skill set" as the new carpet is usually higher than the old one making closing doors impossible. But other than that, this is a great company dedicated to top notch service. I give them a solid A. read more

Floor Dimensions - Manuel and Manuel after installing new carpet in my living room. - Carpeting Near Me - Albany, California

I had a leak in my laundry room and lost all my flooring in there, as well as in the kitchen. We came to Floor Dimensions because of our HOA and Adrian Johnson helped us from the very beginning. Adrian and the rest of the team always went out of their way (calling back in short time, answering e-mails while on vacation) to help us make the best choice for our home and to reach a pricing that fit our budget. **Floor Dimensions not only matched, but in fact gave us a BETTER pricing than Costco** Cesar and Pablo were the wonderful guys who did the installation of our new hardwood, as well as removed our vinyl and installed our new tiles in the bathrooms. They worked fast and left basically no mess behind! The installation was flawless, the hardwood was properly tucked underneath where it met the carpeting and the transition between hardwood and tiles was also perfect! I also need to point out that 5 weeks after installation was complete we reached out to Adrian as one of the bathroom doors was catching onto the transition strip. Adrian promptly scheduled to have Cesar come in the next morning and in 30 minutes the problem was solved! These guys are amazing, very professional, helpful, and the variety and quality of the products they have is huge and it covers all price ranges and styles you could imagine. If you're looking to do flooring without any headaches or unwanted surprises then choosing Floor Dimensions is a no-brainer! Adrian, you're exceptional, thank you so much for everything!! Joyce & Julia read more

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As a real estate agent I work with many, many tradespeople. I'm a perfectionist, too, so when I say I'm super pleased with Floor Dimensions, you'd better believe they did an outstanding job. Their estimating process was smooth & easy (thank you, Sean). Their price was considerable lower than the other floor company I asked to bid my job. And the installer was...well...simply outstanding: fast, efficient, accommodating, clean and the quality of his work superb (thank you, Laeb). I'm a happy camper with my new Marmoleum floor! read more

Sure, the showroom is lovely and the salespeople are friendly and knowledgeable. But the test of any flooring store is the installation. Their installers are masters of their trade. Hard working, clean, detail oriented professionals. Ours was a tough install, a Victorian with layers of old flooring that had to be ripped up, and not a square corner in sight. They did a magnificent job. I would not hesitate to recommend Floor Dimensions. read more

Floor Dimensions - The bathroom, an archaeological site - Carpeting Near Me - Albany, California

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Traci was our sales representative and she was awesome. She took her time and answered all of our questions and assisted us in finding the right fit for our kitchen. Laub, our installer was very professional. He was on time, when he moved our refrigerator and stove, he laid down plywood to protect our existing floors. He did a great job with the process and communicated and asked us questions about our preferences. I am super happy with the outcome. I would highly recommend Floor Dimensions. read more

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A change of plan prompted me to come back here at Floor Dimensions! I've decided to use vinyl sheet for my bathroom floors instead of vinyl planks that I originally purchased here. (which I knew that i could not return as it was a special order). Greeted by the staff as soon as I walked in the door! Assisted by a very patient, wonderful, respectful, humble guy- Jeremy! I have met him at the warehouse before. He never changed. He fits the job perfectly! Management made the right choice to hire him for this position! He never out-talk anyone or boast around. Never pushed for sales or rushed me at all. This is how a great customer service should be! And I know myself, that I can be knitty and picky for every single detail! He clearly exceeded my expectations! Thanks Jeremy! There was a confusion with my calculations, which was clearly my fault and he patiently waited until I calculated and figure out how much really I needed. He assisted and showed me the choices on all the readily available vinyl sheet flooring. I only needed a small amount, 72 sq ft. He reminded me of Sean, who assisted me last time- another great member of the team! I also brought my trim sample that I needed. I was having a hard time to purchase that exact color and he truly helped me find it. They don't have it in their store but suggested that he could check out Lexfloors in Richmond to see if they have that color. Lexfloor has it and I just picked it up on my way. He said that the linoleum will be ready in 20mins. As promised, it was ready when I came back. Rolled up very nicely. I highly recommend Floor Dimensions for all your flooring needs! They have huge selection at a high quality and the right price! Top-notch Superb Customer Service is what makes this business succeed! All those mentioned combined- is a perfect step towards your dream flooring! It all starts here... read more

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The business owner is a genuine person and they tried their best to resolve an issue, unfortunately I was not happy with results due to other measures taken into account since I directly did not deal with them and have only communicated over the phone things got a bit twisted. In general, I recommend this place. I bought my carpet from this place and am happy with their products. read more

I can't say enough good things about the people who I worked with at Floor Dimensions. Sean and Jeremy made picking new flooring, getting an estimate, and scheduling the installation very easy and with no surprises. Laeb, the installer, was phenomenal! He created a perfect pattern for the floors, then laid them down beautifully. It's been over two months since the flooring was installed, and I occasionally still stand and marvel at what a fantastic job he did. read more

Excellent choice of floorings. Very helpful salesperson and efficient good installation. Only 4 stars because I had difficulty confirming installation date and calls not returned for days. Secondly one of the workers would not wear a mask and was quite hostile when I asked him to. read more

It was an all around great experience using Floor Dimensions, from the show room floor to the exceptional workmanship from Pedro and Pedro Jr Ayala. They are the main reason for my review. I have never seen such professional associates, they installed our floor with diligent workmanship. They performed their job beyond our expectations. We had great communication with them and I felt they were totally trustworthy, goes to say I would gladly have them install flooring again. A sincere thank you Pedro and Pedro Jr for a job well done. read more

I worked with Jason and he was kind, patient, up-front and informative. We bought a slightly lower grade carpet but we are completely satisfied with it along with the customer service received. Extra padding was recommended on the stairs and upon going up and down, the tip was much appreciated. We've had the carpet one month and there's been no visible pulling of the carpet, which has occurred in the past with heavy furniture; the carpet was laid out very evenly and done well. I am very happy with floor dimensions from the start to the completed work. I would definitely recommend them. read more

After struggling to find wood to match my existing out of stock flooring, I fell into this place. Selection was fantastic, and Tracy was so helpful!! I will be back again. I had the worst experience with my flooring supplier previously, so this was a refreshing change!! read more

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I worked with Tracy at Floor Dimensions to search for the perfect flooring for my new home. She helped me to understand the different options and price points and let me borrow samples several times so I could see them in my home. She also ordered samples that were not available in the show room. She really went above and beyond and I highly recommend working with her at Floor Dimensions! read more

Tracey was our store person. she got us an appointment as soon as she could and we had new carpets in 2 weeks

An absolutely seamless experience. Visited their awesome showroom (way better than any other place we checked out) and had Tracy direct us to vinyl plank flooring for a bathroom and artist studio. She gave samples (no deposit) and followed up immediately. We were scheduled for about 3 weeks out which was wonderful. Our installer Ricardo went above and beyond to make sure everything was perfect. I have dealt with many flooring companies and cannot sing higher praises for the awesome service, communication and quality that these folks provide. They will always be my flooring preference forever. I am very grateful and impressed. read more

Floor Dimensions offers a wide variety of products, we went with a product that looks like wide stone but is a very durable tile. The installers were EXCELLENT, always arrived right on time, worked throughout the day, and the end result is gorgeous new floors in two rooms of the house. The existing flooring in this old house presented some challenges, which were readily handled by the installation team. We worked with Jason in sales, who quickly responded to e-mails, and if I only knew the name of the installers I would sing them praises as well. Highly recommend this group!!! read more