We got the floors in our 99 year old house refinished, and Dale was great every step of the way! He…read moreresponded very promptly to my inquiry, and took the time both over the phone and in person to explain his process. On top of that, his knowledge and expertise were very evident. For our quote, he very thoroughly walked through our house and answered all our questions. It really helped us understand what to look out for, and how to keep our floors in good condition for the future. Not only did he do a great job refinishing the floors (see before and after photos below), he also removed a bunch of squeaks from our floors -- we didn't even know that was possible! The last thing I'll say is that Dale is an incredibly fair vendor -- we originally reached out to him for a full sanding and refinishing of our floors, thinking that was the best way to protect them long term. He took a look, told us they were in pretty good shape, and that he'd recommend a lighter refresh and seal instead -- a service that would be faster, cost us less, and would still protect our floors for the same amount of time as a full refinish. We'd highly recommend him for all your refinishing needs. Thanks again, Dale!

We've had Dale come back again to refinish our badly worn kitchen floor. He actually had to…read morereplace some boards because of water damage. Dale is a lovely person and I'd trust him to refinish floors. Pictures speak 10,000words!

My oak hardwood floor done December 2025. They sanded then finished with bona water based sealer…read morewithout staining.

Mugi and his brother are floor wizards. He gave an extremely well priced quote, had the wood I…read morewanted, and got the job done really fast. It was not the easiest space to work with, but Mugi took it on with no issues. I LOVE my new floor. It is so beautiful and solid. My house was left shockingly clean - I was sure there would be more dust. Thank you so much, Mugi!!

I ordered some marmoleum which they had to order. It came quickly. The lady on the phone was sweet…read moreas pie. what else is there to say?

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

Amazing customer service from start to finish and great pricing. I recently worked with Amethyst…read moreand David on 2 different projects and both were perfect. Fidel did the installations ... fast and a great eye for detail. The installation department were efficient and made things happen quickly working with me on my schedule.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

Experienced carpet business. Professional, helpful and on time. I was able to choose a good…read morecarpet to match the interior and was impressed with everyone that helped me.

Reasonable price and good quality. Tom is good at taking time to explain and educate, quick…read moreresponse and great communication by emails. Flexible and worked with our schedule. Highly recommend.

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

We used Mari at Flooring Alternatives 15 years ago to install a cork floor in our kitchen…read more Everything was great. The original floor wore out and we opted to replace it using Flooring Alternatives once again. We chose a 12x12 solid cork floor. The replacement process has ended up with a poor quality installation, not worthy of the price. --There are uneven tile edges in numerous places that are noticeable when your shoe or foot catches. These raised edges will break off at some point. --There are gaps at the edges by the cabinets. --There are numerous places where 4 tiles meet and are off center. Mari's installer Fito returned to inspect the floor at our request and reported the problems to Mari. Mari came out to look for herself and was unable to figure out what or why. She promised to contact the manufacturer of the floor and adhesive. She has not responded in months. I've sent emails, texts and left voice messages. I will be filing a small claims suit shortly because I have no alternative so long as she is unwilling to respond. I think Mari was nearing retirement and working from her home when we hired her this year and may be out of business but her website is still up. I can post a dozen pictures if people are interested. Mari has them and knows very well the floor install is substandard.

It is coming up on one year since we chose to have our kitchen flooring and having it installed by…read moreFlooring Alternatives. I did a lot of research and found that Marmoleum (Forbo's linoleum brand) is eco-friendly, made with non-toxic materials and also feels wonderful beneath bare feet. We decided on White Chocolate which has flecks of real cocoa hulls embedded in the material. It is a light-coloured shade to keep the kitchen looking bright and clean. Some people might choose a floor that hides the dirt, but with this colour floor you can't get away with that. It really helps keep me on my toes for keeping the floor clean. Fito did an excellent job with demo and installation of our sheet marmoleum flooring. The underlayment has to be perfectly smooth and clean. Any dirt or bumps will eventually translate to the marmoleum. It was an all day job for him, but at the end of the day we felt very good about the install. It looks amazing with our new cabinets and after having lived with it for almost a year, there have had no issues with sweeping, mopping or cleaning. Despite the challenges with Covid, Mari and Keegan were great in communicating with us. Everything was timely and we did not experience any significant delays with shipping or installation. Much praise for everyone on the team!

The whole process of replacing our old kitchen vinyl floor with eco-friendly, beautiful marmoleum…read morein our 1930s home with Mr Frick went very smoothly and the end result is we could not be happier. We contacted him thru his website and he came on a Saturday to discuss our needs and measure for a free estimate. He was running a bit late bc of traffic but texted to let us know. His bid was somewhat better than the nearby flooring store but he would take longer. he assured us he takes his time so everything is done the right way. He kept in communication during the job, cleaned up every night, took care to make sure everything was right. He even went to 3 different stores to find a reducer that matched the color of the adjoining hardwood floor. We would 100% use him again if we had another flooring need. And he is such a nice guy too.

Mr. Frick is wonderful to work with. We may or may not be able to schedule our flooring job with…read morehim. His bid was prompt, comprehensive, and he knows his stuff. We highly recommend so far. Thank you, sir.