Wonderful customer service from a family owned business. High quality products with amazing installers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a luxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets! read more

Amazing service from start to end. Really happy with the quality of work and professionalism

Decided to make this review after giving our new GAIA LVP (luxury vinyl plank) flooring some years of usage. After nearly 3 years our flooring is still in great condition!!! Our installers did an amazing job and the quality is the best we have seen. Even with dogs running around there are no scratches the durability is incredible!! We chose a higher end floor but we got our moneys worth!! Our salesperson was very easy to work with. Tom the owner was a very great and attentive person through the bid process. We are extremely satisfied with Straus Carpets! read more

Straus Carpets - LVP Luxury Vinyl Planks - Carpeting Near Me - Oakland, California

I would highly recommend using Straus carpets. The whole process was made easy. From choosing the products to installation, everyone was professional, friendly, knowledgeable, and reliable. Furthermore, I appreciate how flexible they were around my schedule when it came to taking measurements and picking an installation time. Thank you for your great service! read more

Tom and his crew did a great job for me after a flood took out my office carpet. Great price, great service, no hassles! Install crew were amazing, prompt, professional, and very clean work. Highest recommendation! read more

Straus Carpets - Look, new carpet! - Carpeting Near Me - Oakland, California

Reasonable price and good quality. Tom is good at taking time to explain and educate, quick response and great communication by emails. Flexible and worked with our schedule. Highly recommend. read more

Experienced carpet business. Professional, helpful and on time. I was able to choose a good carpet to match the interior and was impressed with everyone that helped me. read more

These guys did such a incredible job. I had been waiting to switch out our gross carpets for years because I thought it was gonna be so expensive and such a hassle, but they came in at a very reasonable price and did my entire stairs and upstairs in half a day, including moving all the furniture Super professional couldn't be happier read more

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I can't say enough about the service and knowledge of the staff at Straus. They treat everyone as if they are family. I know nothing about carpets and through their recommendations I am now in my 10th year with my carpet and it looks like it did the day I bought it. I have animals who have thrown up on it, food spills amongst many other dirty episodes I wish not to share . I am a customer for life and when I purchase my next home (hopefully soon) they'll be the first ppl I talk to about making it my home. read more

Great carpet remnants. Also very helpful, friendly and knowledgeable staff. They have good carpets at value price points. read more

I used them before to install carpet on my stairs. When my kitchen floor needed replacement they were at the top my list. Easy to work with. Quick. The result was gorgeous. read more

Bought and had this company install carpet in my dining room 10 years ago. Furniture was clear except one cheap shelf from target that I could not remove because I just had hip surgery. I paid extra to have it moved and tipped in cash. Carpet needs to be professionally cleaned and guess what we found... They never moved the shelf. They just cut the carpet around it. Total garbage! Now we have to replace the damn carpet! I will go to a large store versus family business for now on. read more

Straus Carpets - Dining room... - Carpeting Near Me - Oakland, California

we just purchased an area rug and runner. Tom Staus was delightful to work with. He gave both good advice and great service at a very fair price. we will definitely go back for future carpeting needs. read more

They did a fantastic job on runners for our stairs. They were professional and friendly through the whole process.

I have a one bedroom apartment needing gross rugs removed and new LVP installed. I received quotes from several companies but chose to go with Straus Carpets. Tom Straus came out to measure and discuss options, he really understood what I was looking for and only needed to show me 2 samples for my decision to be made. I also got all new baseboards. They dropped off the baseboards the week prior so I could pre-paint them. Floors were installed Monday the very next week. The installers were on time and very efficient. I love the way they came out. I would highly recommend Straus Carpets for your flooring needs. read more

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We had carpet installed in our bedroom and the entire process was so pleasant, and we are absolutely in love with the way it turned out. They have tons of options to choose from, and they make the process so easy. Can't recommend them enough. read more

They gave us a great deal on carpeting and the installers did a wonderful job! They did our stairs as well, with waterfall style. read more

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Terrific service! Straus did a great job installing carpet in my house 8 years ago, and recently the carpet on a stair came loose. They promptly repaired it at no charge. read more

We have worked with Straus carpets in the past and have always been happy with the service and product. We recently did a partial remodel of our upstairs which required us to replace our carpet and stair runner. Tom (Straus) and his team did the most incredible work! Tom was very patient helping me pick a carpet that felt elevated and more design-focused, while staying within budget. To achieve this we landed on a lower-cost Anderson Tufex in the bedrooms (Abbey Road in Fairy Wings) and a higher-end Prestige (Sonnet in Royal/Cornflower) in the hall and on the stairs. The installation was fast and easy, even with furniture in all the bedrooms. They were detail oriented, kind and hard working. I would HIGHLY recommend Straus Carpets for your home! read more

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Straus Carpets has a great selection and pricing, but you know what makes them REALLY stand out? The people. From first contact through installation, the team at Straus Carpets provides such an exceptional level of service and quality that I wouldn't even consider calling anyone else. When Tom came out to give us a quote, we quickly found that he wasn't going to be like the other companies we had already met with. Tom was fun, friendly, and incredibly knowledgeable. He prioritized understanding our needs instead of pushing his products. With this approach, he guided us to the perfect carpet and color that we fell in love with. In fact, we had such a great experience the first time around, that we quickly brought Straus back for a second, larger project with some unusual requirements and a very tight timeline. Always the professional, Tom was flexible and found creative solutions to make everything work for us. Straus Carpets delivered beautiful results; just the way Tom promised. read more

If you're looking to replace your carpeting, I want to highly recommend Strauss Carpets. Steven at Strauss was great to work with--very patient, responsive, with really good ideas, and totally understood what we wanted. The installers were fast and super professional. read more

Straus Carpets - Carpeting Near Me - Oakland, California

A+ experience working with Tom and his team. Great communication, high quality work. They helped us change the carpet on our staircase... will be using them again next year when we need to replace the carpet in our bedrooms. Thanks Tom! read more

As a Realtor I've been using Straus Carpets for years with my clients, but only recently did I have the opportunity to experience just how great they are personally. Tom and his team were fantastic start to finish. From educating me on the types of flooring that would work for my kitchen & bath to bringing out samples so I could see them in the space, and helping me determine the best type of carpet for my pet-loving household. I ultimately decided on an absolutely stunning herringbone engineered hardwood for my kitchen after originally considering vinyl. I could not be happier. The kitchen is the heart of the home and the flooring has made it even warmer and visually gorgeous. The installation team was professional and fast, getting the job done over Thanksgiving week to work in my schedule of other vendors and contractors. I could not recommend Straus Carpets more highly and I am very happy that I can now support my professional recommendations with personal experience. read more

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I didn't purchase flooring or carpets from Straus Carpets...yet. Tom Straus, the owner, came out to my place of business to do the measuring and estimate last week. As soon as he entered, he told me that I probably didn't need new carpeting and that a good deep cleaning would do the trick. I greatly appreciate Tom's help through the entire process of choosing flooring and carpeting and then eventually being honest with me by telling me I should use another service/business. Tom's demeanor, clarity, and good communication skills are his keys to success, I'm sure. read more

This review is based on my interaction with the shop, although I didn't end up using their services because they did not have the type of rug I was looking for, and only install what they sell. That said, their professionalism, responsiveness, and helpfulness were stellar. I really wished I could've hired them because it's so rare to find businesses that operate with expertise and integrity. I plan to go back to install a rug in my kids' room in the near future. read more

My wife and I decided after 20+ yrs to update our bedroom's with new carpeting and to renew our guest bathroom floors. Wow did we find a perfect 10. We visited Straus carpet's just over the Park St. bridge and met with Eugene, our go to professional salesman and customer care representative. Eugene not only took the time to tell us all about the different types of carpet available on the market today but also informed us which type of carpet would give us the best wearable use in our townhome. We are so happy we choose Straus Carpets to replace our twenty year old carpeting with the like for like type of carpeting to last us another twenty years. As for the estimate we met again with Eugene at our home to be able to see exactly what we were looking to replace. All and all we received quality carpets installed by professionals and did all this in a very respectable manner. No hard sell here, just quality and the ability to work with respectable people. We don't think you can find a better value for your money than the Team of Professionals at Straus Carpets and Linoleum. Thank You so very much Tom & Eugene, your the Best The Bianchi Family read more

We went to Straus Carpets to see if can get area rugs that would be a bit out of the ordinary and they got exactly what we were looking for! The 100% wool rugs are thick and luxurious and compliment our rooms beautifully. The pads were attached at the mill and the rugs are so comfortable on our floors. Tom guided us through the selection process and was extremely helpful and thorough from the first conversation all the way through the delivery and installation. read more

Straus Carpets - Carpeting Near Me - Oakland, California

Needed new flooring and carpeting in preparation for a very important house guest, yes you guessed it the mother in law! Because I was busy taking care of a rambunctious toddler boy, my husband took the lead and reached out to Strauss Carpet. He worked with Steven Graff and got the job done on time! Impressed with the quality installation work being done in one day as I requested! Thank you Steve, the delivery people, the installers, and everyone else for going above and beyond for us at Strauss Carpet! read more

Straus Carpets - Strauss installed new LVT flooring in bedroom. - Carpeting Near Me - Oakland, California

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Got a wonderful carpet cleaning job recently and the reappearing stains issue is now gone. Carpets look great! Thanks! read more

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Excellent service! Eugene was knowledgeable, friendly and super helpful! Will definitely do business again read more

Made a somewhat panicked call to Felix to replace a portion of a water-damaged carpet. Sent him pictures, and he came (the next day!) with samples to match. But then took a look, thought it had dried out pretty well, and recommended NOT getting new carpet but getting the existing one cleaned instead (which is not something they do). Gotta trust a place that's so honest they talk their potential customers out of a sale! Will definitely be going back for the next carpet installation. read more

What a terrific company. When I was looking to replace my kitchen flooring, I got so many recommendations for Straus and now I know why! I loved the retro kitchen linoleum that came with my house, but I had a water leak that said it was time to replace. I had very specific requirements - something in the same deep red color as the old flooring and that would cove up the walls to match the retro look. I tried a lot of places and no one had the right material or could do the work. Enter Tom Straus with a a lot of great options and ideas. I ended up with marmoleum in the exact color I wanted and that looks terrific in my kitchen. Installation was exceptional. They were on time, did a great job, carefully cleaned up and even were patient with me when I took the installation in the laundry room as a chance to replace all the hoses I never get to. And a year later, I still love my floor. I had a small problem with one spot and when I contacted Straus, they came right out to fix it! And all of that and based on my research, their price was very competitive too! read more

7 years ago I purchased carpet from Straus Carpets and I loved the carpet and was very happy with the overall experience. So, a few months ago when I needed new carpet due to a flood, I ordered carpet again from Straus. Unfortunately, when the installers arrived, there was a problem with the carpet. I want to emphasize that this was a manufacturing issue and not the fault of the store, the delivery or the installers, nor could they have known about the issue before delivery. Tom Straus went to great lengths and considerable expense to resolve the problem for me and to ensure that I was happy, which I am. I really appreciated Tom's kindness, his ethics and his desire and determination to do what he felt was the right thing for his customer. Also, his carpet installers are excellent. They were very careful with my house, did an excellent job of installing, and they were very pleasant and helpful. I highly recommend that you use Straus Carpets for your flooring needs! read more

I was fortunate enough to have this business install a faux wood vinyl flooring, in an outdated laundry room, in the home I co-own and am renovating. The finished product is Modern and is exactly the overall look and feeling I was going for. Was happy to work with Liz she made beautiful selections was available for questions always. I literally called her after hours and she was still working. Thank you, S read more

Wow you can not go wrong using this company for your flooring needs. Fast response, great service, quality products. Just a fine company. I was moving my gym and at the last minute I decided I would carpet. There was concerns by my landlord that she would be stuck with carpet after my lease was up. The plan was to glue the carpet down. When I mentioned this to Tom he came up with a great solution that made my landlord very happy. It was a very stressful time but Tom took this stress off my shoulders. Love my new carpet and location. Highly recommend Straus CarpetThank you Tom!! I'm beyond grateful because today Tom Straus came to my club to checkout some mysterious stains on our new carpet. It was obvious that someone had been dragging something across the carpet but we couldn't get them out. I only asked for a suggestion of how I could get them removed. I never expected Tom to personally come over and remove the stains, but that is what he did. Thank you Tom!! read more

Straus Carpets - Curves of Rockridge new location and new carpet. This is the night before we reopen. - Carpeting Near Me - Oakland, California

Straus Carpets are great to work with. They have a large variety of quality products to choose from, and the expertise to go with it. Vera is a professional who did exactly what she said they would, and on the dates and times she said. I used Straus for both wall-to-wall carpet and vinyl planking installations, and the work was excellent for both. read more

Incredibly fast response, we needed a carpet quickly because of the flooding situation. The owner, Tom, was on the phone at 7:15, everything was arranged, and a plan in place by 8 AM. This company continues to amaze me! read more

I showed up late on a Thursday looking for affordable carpet pad. They took my order and had it made by 9:30 the next morning. If your looking for professional service look nowhere else. They are excellent. Now my carpet is luxurious and comfy! read more

Straus Carpets - Tibetan rug with new padding ! - Carpeting Near Me - Oakland, California

Straus installed the carpets in our gym about 3 years ago. I knew they were a high quality company but I don't think I knew just how high a caliber they are. We just opened up the back 2/3rds of our office to make space for our members to workout. It left a strip of raw floor about 7" wide and 7' long. I emailed Tom to see if they could patch it. In 2 days they were in and an hour later it was done. It's beautiful, you would never know it was added 3 years after the carpet was installed. The room is small but after the carpet was fixed it looks bigger and like it's always been there. Thank you Tom! As usual you guys did a great job! If you need carpet you should talk to Tom at Straus Carpets, you will not be disappointed. read more

Straus Carpets - Our new workout space before straus fixed the floor. - Carpeting Near Me - Oakland, California

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