I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent customer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable. read more

The experience from start to finish was excellent. Andrew spent literally hours with me over the course of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat. read more

The Floor Store - Carpeting Near Me - Richmond, California

I contacted The Floor Store by email many years after they installed my hardwood flooring. Larry Flick's assistant contacted me immediately. I told her there were a couple of small gaps in the flooring I hadn't noticed until now. Two very capable workmen were sent immediatley. At the initial installation I had many concerns, but the workers handled everything from start to finish perfectly! The quality of the flooring, as well as the cost, was excellent. I wouldn't do business with anv other flooring compan! The Floor Store is the best. Larry Flick keeps his promises! read more

Did a great job once again on some carpeting for one of our listings. They always give great service and fair pricing.

Amazing customer service from start to finish and great pricing. I recently worked with Amethyst and David on 2 different projects and both were perfect. Fidel did the installations ... fast and a great eye for detail. The installation department were efficient and made things happen quickly working with me on my schedule. read more

I requested to have areas of the padding under the carpet fixed. It took nearly 2 months to get a negative answer. I had to keep calling to get any info. There is a 10 year warranty. I was never informed that you have to hand professional cleanings. First she told me every 18 month. That changed to every year. In under 8 years i had 3 or 4 proceedings cleaning. Plus, i also have a shampooer of my own. That's less than 10 years. The carpet has not worn well, and area of the paint have gone flat! They never even sent anyone out to look. Pictures don't show this well. So they denied me. Years ago my mom and brother had linoleum installed, it was the most horrific installation i ve ever seen. Again, they never sent anyone out to check the job. Poor customer service. This was also through the Concord store, and on Jacuzzi. My neighbor installed carpet on her stairs from here also. After i did my living room, she just replaced her carpet too!!! read more

I had so much anxiety about choosing the right flooring. After spending over an hour at Floor & Decor without anyone offering to help, I decided to try The Floor Store--and I'm so glad I did. Andrew greeted me right away and was incredibly kind and patient with all my questions and indecisiveness. I never felt rushed, and he helped me find exactly what I needed. I finally made a decision, and I honestly couldn't have done it without him. Thank you, Andrew, for making a stressful process so much easier! read more

I worked with Andrew who was patient, knowledgeable and very accommodating. I see many other positive reviews about Andrew. The range of products in this store is vast. I am so glad I was referred there by another happy customer. I would definitely use them in the future. read more

Horrible customer service. A bunch of jerks. I went in there nobody approached to help and when I went to counter to ask questions, they were adversarial towards my questions. Will Never go there again read more

Fantastic experience, ask for Andrew S! He was friendly and knowledgeable, without being pushy. He went above and beyond to showcase all the materials we were interested in and was able to get us a price far better than what we were expecting. Definitely go hit him up for your future flooring needs. read more

What can I say. These guys are great! From the sales team on down to the installers, high quality, professional and detail oriented. They just do things right. A big thanks to Roberto and Jason are in installers, wow! Top of line and straight up professionals, I highly recommend these two experts. Also a big thanks to Reggie the store manager and his assistant Tiffany for holding it down when he was out on vacation. The Concord store is where to go. Larry the owner of the Floor Stores should be proud of his team unlike Arby's carpets, which is a rip off. Once again, I highly recommend the Floor Stores. Any location, the service will be always consistent. Thanks again, Dominic read more

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We just moved into a new housing development in Rohnert Park from Albany, California. Once we had our closing date, the race was on to find a good quality carpet to replace the super crappy one the builder installed. We put together a list of carpet stores, but it was game over when we went into the Floor Store in Albany and met Rick Button. We're pretty informed consumers--some call us "prosumers"--but I have never been able to understand carpets. With all its manufacturers, brands, materials, styles, and buzzwords, it always has been completely inscrutable to me. Then we met Rick who immediately steered us in the right direction to a carpet with the right quality, style, and price. He arranged to get us a sample we could bring with us to the house. A few days later, we were on the phone with him trying to make the transaction happen as quickly as possible after our closing date--and it did. Rick arranged for his very talented colleague to come take exact measurements. Santiago and Arcadio came to install it; they removed the builder's carpet and padding and installed the new carpet and padding in a single day--1,461sf with 20 stairs--and they did an outstanding job. When it was all over, I got a quality control call asking me about all every facet of my experience. I gave them a great report. All of which is to say, Floor Store gets our highest recommendation. read more

We've had wonderful ,patient and informed help from Brian Martin and Danny Fox. Several visits to address a challenging flooring situation and they have had good ideas. We have an installer who is currently working in the space and they are comfortable working with our installer. No pressure, great selection. After the kitchen is completed we will call upon them to replace the carpet. read more

Kitchen floor removal and installation. Roberto Soriano did a fantastic job and his helper.It was a tile floor removal and the new floor looks great. read more

I was helped by Andrew at the Floor Store who was very knowledgeable and patient. Their prices are reasonable and the quality and selection is much better than Home Depot. read more

I had a great experience with the Floor Store. It started with my salesperson Andrew. He was knowledgeable about the products and super easy to work with. The installers were professional and made sure everything was to our satisfaction before leaving. A great experience from started to finish! read more

I was referred here by neighbors that had bought flooring. I needed a new carpet for the bedroom and wanted it to match. I cut a piece out as advised and it matched. their prices were good for me and they installed it quickly in 90 minute. They also worked with my schedule doing it on a Saturday. I'm very satisfied with all their work. read more

The Floor Store - Bad subfloor - Carpeting Near Me - Richmond, California

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Had a very positive experience with Andrew Sickinger, who was knowledgeable and helpful during both of my visits to the store. Thanks to his suggestions and guidance, I made a choice of flooring that I'm happy with, and I will be sure to post again when the job is completed! read more

My husband and I were looking for the right carpet for a small media room in our home. We needed a quick solution to get install done before our moving truck arrived. We worked with Micheal. He was on point! Super knowledgeable, patient and just all around helpful. He listened and offered solutions without pushy selling, gave us plenty of room to breathe. When we had follow up questions, communication was easy. He helped save us from getting product we didn't need which made it easy for us to feel confident to add on flooring for our kitchen. Great guy, great service. We chose them over Home Depot for both the service and turnaround time. They've got our stamp of approval . read more

The Floor Store - Our "go to" guy! Micheal took good care of us. - Carpeting Near Me - Richmond, California

We could not be happier. We caught a sale and received a very fair price for the flooring we selected. Rick Button was great to work with and we did not feel pressured. The install crew was fantastic. They did some small extras for us like filling gaps and fixing floor squeaks that really made the service feel special and personal. Will return to this shop again for future needs. read more

We love our new kitchen floors. The materials and workmanship was top notch. They offered 12 months same as cash financing to boot. Really elevated the whole look of our kitchen. Danny was funny and fun as he guided us through the whole process. read more

The Floor Store - New Kitchen flooring. - Carpeting Near Me - Richmond, California

We looked at dozens of floors online and The Floor Store had all our favorites! We were able to bring four HUGE samples home with us. Jason was incredibly helpful and even came out to the car to help me bring the samples back in. Everyone there is super friendly. GO HERE FIRST!!! read more

I bought flooring from the the Albany store and when I got the to last closet I was short 5 boards. I called them but the phones were down, so I called the office in Richmond and I explained to Randy I only needed 5 boards. he said he would check if they had it in stock and would call me back. After 15 mins, Randy called back and said he had the 5 boards and he would just have them ready at will call for no charge. I was able to get them free of charge the next day. Now that is great customer service. I'm would definitely recommend them. This company is top notch and the floor came out great. read more

The Floor Store - Flooring - Carpeting Near Me - Richmond, California

Tarik provided an awesome experience - from the first call, through my visit at the store to view samples, he was very friendly. From that moment on, it was quick and easy scheduling the free estimate, getting a quote, and scheduling the installation. Carpet looks great (I recommend waiting for one of their sales, great value for your $). Would highly recommend. read more

Rick was amazing in helping us with our remodel. He is consultative, knowledgeable, and incredibly communicative! The Floor Store has great selections and Rick made the process seamless. Strongly recommend and definitely ask for Rick when you walk in. read more

Great service from Rick Button Fast friendly and timely. This is good business from start to finish. read more

Worst customer service ever. Several miss communications and they charged my card before completion of service with out notifying me.

This is a nightmare. I was so excited to have new floors installed but instead of new and lovely floors, I received planks that look as though they had sat outside during the pandemic. I took a week off work, moved all my furniture, moved my refrigerator, moved and disconnected my gas oven, and skipped having my annual Thanksgiving dinner with family and friends as I prepared to have the floors installed. I stopped the project and called the salesperson to let them know about the issue. They promised to return the bad boxes and delivered planks that had been inspected by the warehouse manager. The boxes arrived unopened, uninspected, and in just as poor condition. Now they need to cancel the contract and have me pick my second choice which could take 4-5 weeks to install. Let's not forget that I will need to unpack and repack my kitchen, living room, and family room. And move my oven, dishwasher, and refrigerator. AND I will be walking on unfinished floors for the next month. Not only did I have to cancel my family's Thanksgiving but it looks like Christmas and New Year's Eve are also canceled. This bait and switch has been a waste of time, money, and emotional energy. read more

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Totally professional and helpful from Kevin the sales person to Manuel the floor installer. Was very conscientious about keeping my house safe and clean during the installation.had a really good experience and would go back to them again. read more

The Floor Store - Floor installation - Carpeting Near Me - Richmond, California

The Floor Store has a wide selection from which to choose but I am writing this review to specifically highlight why you should choose The Floor Store in Richmond on Jacuzzi St. My husband and I went to the Floor Store to make a selection for some remodeling we are doing. We had the distinct pleasure of working with Tariq. Tariq is clearly knowledgeable and has excellent customer service. He was able to answer all of the questions my husband and I had and was always kind and friendly when he interacted with us (we stopped by quite a few times). Tariq has a significant number of years in this business and it shows with how easily he was able to answer our questions. Importantly, Tariq in no way acts like a "pushy salesman." He listened to the needs my husband and I had and politely guided us to the products he felt best matched our needs. I highly recommend The Floor Store and I especially recommend working with Tariq. read more

Michael was great talking through our vinyl needs, we still need to do the install to see how it turns out but this place makes large purchases so they can beat out the mom and pop stores for the brands they carry. They have a great selection of vinyl...I recommend checking their prices vs other spots before you make your decision. read more

Richard from The Floor Store replied to my project promptly and showed up at my place on Saturday punctually. He showed me different samples and quoted me on spot. Their price was good and the work was done on time under severe weather. Highly recommend this business for your flooring needs read more

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This review is specifically about our experience with Floor Store contractor Ruben and his associate, Oscar. My spouse and I would give 10 stars if we could. When it comes to contractors, you don't really know how things are going to end up until you start working together. We've had our share of challenges. But for this specific experience, it has been stellar, end to end. Until Ruben, we weren't even sure if contractors as awesome as he is actually exist in real life. We had floors redone in our entire home and had a really great experience working with Ruben. He was very communicative, was timely and thoughtful in his responses, handled challenges like a leader, managed a team of workers who were in an out of the house with finesse and kindness. Best of all, the entire house looks amazing. He was always on time, he listened, he gave us good information whenever we hit a decision point or an issue with removing the old materials as well as the process of installing our hardwood laminates and carpeting. You'd best ask for him if you end up at the Richmond Floor Store. Thanks so much, Ruben! You seriously rock. read more

Michael Watts helped me find the perfect replacement carpet for my daughters room. He was vey helpful and got me a GREAT deal on my carpet! He even helped me carry the boxers and load them in my car. I would recommend him to anyone. What a great asset to his company. Charles Meyers, Richmond CA read more

Floor Store: I ordered high-quality Mohawk 5-inch maple plank hardwood floors for my 3rd floor hallway and stairs; plus, I ordered travertine tiles for my laundry room. I selected the flooring I want, the Floor Store makes an appointment for Lorna to come to my home and accurately measures the areas where I need new floors (the cost is $35.00, but the measuring cost are returned when I purchase my materials from the Floor Store), I order my materials from the store, and the customer service I receive is top notch/flawless. I am confident I know I am getting exactly what I ordered for my hallway, stairs, and laundry room materials without purchasing an excessive amount of materials I do not need. Floor Store prices are highly reasonably priced, unlike Floor Dimensions who literally gave me an enema price gouging me when I had replaced my wall-to-wall carpeting with the high-quality Mohawk 5-inch maple plank hardwood floors in my first floor living common areas and stairs in my home in 2006. Floor Dimension charged me $7,000.00 to install the high-quality Mohawk 5-inch maple plank hardwood floors in my first floor common living areas, which included charging me $250.00 per stair step! Whereas, Floor Store only charged me $2,000 for all the materials I need and would charge considerably LESS for each stair installed with hardwood floors=$150.00 per stair step! Who has over six stores? Floor Store has six stores! Who had to close the majority of their stores? Floor Dimension had to close all their stores except their main store in Albany! Go figure who you would do business when it comes to remodeling your home!? Floor Store, that's who I am going to do business from now on! P.S. Thank you, Kevin, Lorna, and Danny Fox! read more

The Floor Store - Mohawk 5" Maple hardwood flooring-floating - Carpeting Near Me - Richmond, California

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I have a beautiful floor and the service and the follow-up were AMAZING! My husband and I had put off replacing the carpeting in the upstairs bathroom. We decided to try to find a small remnant and have it installed since the square footage of the bathroom is modest. The Floor Store was packed with customers for the Labor Day sale. We made eye contact with two of the salespeople but they were helping other couples. One person came up and apologized and said someone would be right with us. I found that to be really nice, that they acknowledged us even though they were so busy. That particular Saturday was really hot, about 95 degrees, and the carpet kept the heat in. David S., the manager, walked to where we were browsing and answered my questions about the carpet and the padding. But, he suggested that we look at the COREtec, luxury vinyl flooring (LVF). We walked over and saw the samples and were amazed that they looked really good, not like vinyl. He also had the white oak in the COREtec that matched my hardwood floors. So, we pivoted and decided on the white oak COREtec. David came the following Tuesday after Labor Day to measure the bathroom. He was prompt and quick. We were going to sign the contract immediately, but the air quality was so bad; we waited a bit before we ventured out of the house. Once, the contract was signed, the installers called within 48 hours to schedule the installation. Rocky and his son showed up on the early side of the installation window. They were prompt, fast, clean, and professional. The floor is beautiful and the baby threshold that David S. suggested was perfect. It made everything look finished. There were no issues with installation. There was no upsell. The floor looks great. When I want to redo my kitchen, I will definitely return to The Floor Store. I cannot thank you enough, David S. and his crew. By the way, they have a follow-up customer service phone call, so the customer can discuss any issues. What great communication! read more

The Floor Store - COREtec Plus-Rocky Mountain Oak with Baby Threshold on the left edge. - Carpeting Near Me - Richmond, California

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I made an appointment with Brian at the Floor Store to check out some luxury vinyl plank flooring. I mentioned to him that I needed some flooring for a rental property and that I brought in a sample of an item on sale at Home Depot for pretty cheap. Brian was straight forward and told me that, he couldn't beat the price, but explained to me that the wear layer on the stuff I brought in was almost as thin as saran wrap lol. He was not upselling me at all, he literally showed me the differences in product quality. I ended up going with something he recommended at a decent price. I will continue working with him because of his honesty! read more

The customer service was awesome. As soon as I walked in, Brian greeted me and proceeded to answer all of my questions in such a knowledgeable and thorough way. He was so great, and I feel like I'm so much better equipped to make a good decision about my flooring. Thanks, Brian! read more

OMG! I can't tell you what an amazing job this business did at our home! I was so concerned about how the end result would look, but let me tell you, it is way better than I could ever have imagined. From the beginning, Kevin Llewelyn helped us pick the perfect carpet and stair rails till the end when the most polite and dedicated installers completed their work, it was the best ever. I wholeheartedly recommend this business above all! read more

The Floor Store - Lower flight of stairs. - Carpeting Near Me - Richmond, California

We had an excellent experience with the Floor Store installing our Luxury Vinyl Plank flooring upstairs last week. Roberto Soriano and his son Jason completed a highly professional install for us over a 5 day period. They were always on time, communicated clearly and completed a beautiful job of installing the floors. They also did all the little touches like finding a better way to install near our multiple storage doors without using quarter round, laid the planks so that the connection points varied in a more random way making it look more like wood floors, removed and reinstalled floor trim without any damage, leveled the plywood floor so it seemed perfect before installing, and moved our furniture carefully and protected any legs from harming the new floor. they worked really hard and professionally without cutting any corners. I recommend them highly. Also Kristen Trujillo, the Costco/Floor Store sales representative was excellent in helping us pick out our product, getting estimates, measuring and prepping for the install and answering any questions we had on the product or install process. She was an excellent communicator helping us find a product we would be delighted with. I would not hesitate using the Floor Store again for any flooring needs we have. read more