They didn't have my specific cabinet color I was looking for but the customer service was great. I could see myself coming back when I'm ready to do a kitchen or bath remodel, great showroom! read more

Honestly, I'd really think twice before getting anything from this place. Their customer service was pretty terrible, and there are definitely better spots in the Bay Area for kitchen or cabinet needs. I ordered a full vanity set and went over all the dimensions and details with a representative named Rachel. I explained exactly what we needed for our bathroom, so I thought everything was clear. But when the vanity arrived, the sink was at least four inches off center. Who would ever expect a sink to come like that? When I called Rachel to sort it out, she told me, "you should have known that the sink would be off center." That completely threw me off. She's the expert--if something like that was going to be an issue, she should've warned us or suggested a different option. Mistakes happen. Miscommunications happen. But putting the blame on the customer isn't the way to handle it. There are plenty of other places with similar prices and way more knowledgeable staff. If you're shopping around, do yourself a favor and go somewhere else. read more

I'm excited to give a five-star review. The salesperson could not have been more helpful and tolerant of my indecision. He offered ideas and alternatives that I would have never thought of. He didn't get upset when I changed my plan several times midstream. He worked with me one-on-one by email and telephone, arranged and installer, and made sure the supplies were ready. I had a bathroom remodel that included floors, bathtub, and bathtub/shower walls. The installer is not a KZ employee but rather a contractor. The installer also did a great job and finished early. The only slight complication was in paying the installer. I assumed I would be able to pay everything with a credit card, but the installer only accepted cash or bank transfer such as Zelle. Once we got that worked out, everything was paid up and satisfactory. I will definitely go back to KZ for my next job. Could not have been happier. read more

Just finished my kitchen purchased my cabinets here we had a fantastic experience our sales associate was Lynette He we plan on working with her to remodel or master bath soon also read more

Great selection, quality products, and competitive prices! The staff at KZ Kitchen Cabinet & Stone were knowledgeable and helpful, making the whole process smooth. I'm very happy with my purchase and highly recommend them! Special thanks to Wayne Zheng for his professional advice and patience--he made the entire shopping experience even better! read more

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After browsing the showroom, I went to ask a sales person questions about kitchen cabinet options (I was specifically interested in corner cabinets and which styles variations came in), I walked up to Lynette He's desk, who could not have been more rude or uninterested in helping me. She scrolled her phone the whole time and gave me one word answers. She barely even looked at me while I was talking to her. I almost walked out to take my business elsewhere. Luckily, I just happened to ask another sales rep a question. Wayne Zheng was incredibly knowledgeable and helpful going over my cabinet options and pricing. He even stayed a few minutes after closing to show me the cost breakdown. Because of him, I walked out with a quote to pass along to my contractor. Lynette gets a 0/5 stars, and Wayne gets a 5/5. read more

Their appliance and mirrors were overpriced. The cashier lady was rude to tell me to have the salesman write up a purchase order. And she came to the salesman to speak in Chinese to talk about me. She was unprofessional and I will not go back and won't recommend this place. read more

We are very happy we chose Kz kitchen for our bathroom remodel project.We bought most of the shower products from there. We are lucky to have Bonnie Chen to help us with our selections. Bonnie is very professional and knowledgeable about the products. She also helped us resolve some of our inventory shortage issues. We are happy with the remodel. Thank you Kz and Bonnie. read more

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While I chose not to use KZ for my cabinets - as I was very specific about the white oak color I was looking for - I did choose to use them for my calacatta gold countertops. I was very happy with the customer service from Lynette He - 5stars. I ordered multiple slabs and prefab pieces and would return for any additional countertops I may need. read more

KZ Kitchen Cabinet & Stone - countertops - Cabinetry Near Me - Hayward, California

I went to KZ Kitchen Cabinet & Stone late morning today. They have a large showroom that looks pretty well organized throughout this location. However, as I was browsing through the various product offerings I noticed that there were minimal foot traffic in this location. Besides another party that was looking at the flooring section, that's pretty much it. I wondered why? Well, after about a hour here I came to understand why pretty quickly. 1. There's 0 customer service - No one approached me to ask how they can service my needs the hour that I was there despite this facility in being a Costco size warehouse. I didn't see anyone approaching the other party as well while they were in the warehouse. 2. They are rude - With no one approaching me, I reached out for some help and the guy is sitting at his desk watching a youtube video? (during work? hmmm...) I was looking for a bigger vanity, he pointed at a direction of where they are and continue watching his videos. 3. Pricing is meh - With these types of stores, if they don't have customer service, sure they have it on the price right? Not in my case. I found similar shelf at another cabinet store for $500-600 cheaper. Or they may be trying to rip me off when they could have given me a better price? 4. They are unprofessional - While I was being helped, someone talked over me to talk to the guy that was looking up prices for my vanity. To my surprise, my guy responded back to the person that he's almost done with me? I asked him how my vanity can be customized, he said, "you can do it whatever you want". I was like, "ummm, okay" with my head still puzzled... But wait a sec, I had more questions....or am I bothering this dude? I think the above reason provides a pretty good idea as to why there was minimal traffic in this store. Take a page from Ashley's, their business model which is quite similar but with helpful service reps at the floor, their business will continue to boom. Unfortunately, without that "service", once the price advantage is gone, so is this business. As for me, I think I won't be coming back until my Chinese is top notch. Then we'll negotiate it to the barebone price yea, watch! read more

KZ Kitchen Cabinet & Stone - They offer different sizes on different cuts on the stone which is very nice. - Cabinetry Near Me - Hayward, California

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My wife and I were doing a whole house remodel and we needed new finishes for the kitchen and bathrooms. My contractor suggested KZ Kitchen so we went to their showroom in Hayward. Lynnette He helped us every step of the way, from our early concepts to the final product. She was helpful, knowledgeable and quick to respond to any problems or issues we encountered! If you need to remodel your kitchen or bathrooms, KZ Kitchen is the place to go! The overall cost was very reasonable and the service was perfect! (Progress pictures attached, will update when it is finished!) read more

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We selected KZ Kitchen for our remodeling materials and completed renovations on our kitchen, two bathrooms, and entertainment wall. I sincerely appreciate the assistance provided by Lynette He, whose extensive knowledge, helpfulness, and approachable demeanor made the entire process seamless and enjoyable. Her willingness to offer valuable suggestions greatly enhanced our experience. I highly recommend Lynette He to anyone seeking expert guidance in their remodeling projects. read more

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I did a whole house renovation and came to KZ for all of my supplies. Wayne was the one that helped me with my orders and he was very patient and knowledgable. I am very happy with the materials I purchased and would recommend KZ to all my friends. read more

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"Their cabinet designs are very stylish and solidly built. The sales representative Alice is passionate and attentive. If you want to design a kitchen, you can go to her--she will definitely create something you'll love." read more

KZ Kitchen Cabinet & Stone - Cabinetry Near Me - Hayward, California

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cabinets are beautifully crafted and truly enhance the overall look of the space. Our Salesman Wayne is professional and knowledgeable making the entire process running smoothly read more

KZ Kitchen Cabinet & Stone - Cabinetry Near Me - Hayward, California

The cabinets are beautiful and modern the price is reasonable as well. My kitchen looks sleek and modern with the cabinets and countertops upgraded. Also they provide Excellent customer service especially the salesman Wayne Zheng read more

KZ Kitchen Cabinet & Stone - Cabinetry Near Me - Hayward, California

We love KZ kitchen Cabinets and Stones, people say they are pricey, but from all the places that we saw, they were the only ones that had cabinet colors that we liked and that they were available and ready for purchase. Teresa Xu (sales person) was the only one that followed up with me, from all the cabinets stores we visited in the East Bay. She was patient, friendly and understanding. She made last minutes changes with no issue at all. Also, another plus, they work with a third party installer(Gary) who was nice and easy to communicate with. The installation ran smoothly, they did a great job, few details that could have been done better, like a dent on the wall done at demolition, they said they don't fix or gaps on the floor that were fixed a little slappy. But nothing that can not be fixed. As far as cabinet/counter top installation Gary's team did an excellent job. read more

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This review is for Lynette He, who was amazing to work with! I am a GC and we were shopping this time for my own home however I will be buying all my cabinets for all my projects from Lynette! Highly recommend you see her, she is patient and great with kitchen design. read more

Really good place to buy cabinets and tiles for bathroom and kitchen. Excellent service! read more

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Had to remodel my kitchen and KZ assisted with all my needs. Worked with Lynette at KZ and she is detailed, thorough and has good references and examples to share for item you pick. Ensured we were always informed of the price variations with each product, but selected the efficient choice basing on our requirements. would recommend KZ and Lynette to anyone choosing to remodel their kitchen cabinets. read more

we went here to get a quote for a bathroom remodel and talked to Scott Bai. He took our info and told us someone would call us. This was before Chinese new year, it is now end of Feb and no-one called us. We called Scott a few times and he kept telling us someone will call. I called back again today, 2/23 and the lady who answered the phone gave me the phone number of their contractor, Gary 415-684-2013 and said they will charge $200 when they come over to give a quote and if we decide to go with them, they will credit that price to us. I asked to be transferred to Scott and asked him 1) why Gary still hasn't called and 2) why he didn't tell us upfront there will be a $200 charge for the initial quote. Scott replied different people have different ways of doing things and asked him what the purpose of my call was, so I asked him why he wasn't transparent in telling me there is a cost and he said I can go with someone else if I want. That's a very bad way to treat new customers or try to gain new business. Even on Yelp, it shows a banner which says "Free estimates" read more

KZ Kitchen Cabinet & Stone - Cabinetry Near Me - Hayward, California

I just bought over 2100 sq feet of flooring, a set of kitchen cabinets, and bathrooms vanity fixtures and furnitures! After installing them, they look astonishing! Alice is a great designer. My house would not do better with her design! If you are renovating your house, KZ is a great place to choose your materials! read more

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I've been buying from KZ for years. However, I've never felt as disappointed as I do today. I purchased a quartz countertop that was supposedly dark gray but when my Contractor installed it, it wasn't anything like what they had on display. They said it was just the variation. Take a look at the pic and you tell me what you think. read more

KZ Kitchen Cabinet & Stone - Everything in my kitchen is surrounded by dark gray to match the countertop, but it looks brownish. Disappointed - Cabinetry Near Me - Hayward, California

Many thanks to Mrs. Bonnie Chen for providing me with excellent service. From here I can get everything I need for my kitchen, bathroom, and flooring projects She helps me with the designs and does an amazing job. read more

I bought a lot of things for my new home from KZ kitchen cabinet & stone Hayward location. They have higher quality products. Their Sales very nice and professional. I strongly recommend Hayward store to anyone. read more

KZ is a great one stop shop for everything we needed for our bathroom remodeling projects. Particularly, Rachel Zhuang, sales rep and designer, is amazing. She's super patient, courteous and professional. She helped us navigate all delicate design details and select what we needed for our projects. KZ warehouse team is also very helpful with returns and exchanges when needed. read more

KZ Kitchen Cabinet & Stone - KZ's products - Cabinetry Near Me - Hayward, California

I am a construction contractor. I used the materials from KZ Kitchen to remodel my primary house in 2016. I refer my clients to KZ kitchen and they always get what they want. My sales representative Wayne gave me and my clients professional advice. It made the whole process more easily and smoothly. Thank you for your patience and excellent service, Wayne! read more

KZ Kitchen Cabinet & Stone - Cabinetry Near Me - Hayward, California

Toby Zhang was super nice and patient; answered all our questions and made recommendations based on our needs.

I'm a designer and KZ Kitchen Cabinet is my go to place for the last 5 years. They have affordable quality cabinets, countertops etc. Working with Wayne had been great. Did not had any issue with ordering & delivery. I highly recommend Wayne for your kitchen renovation needs. read more

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KZ offer a lot of good products. Teresa and Wayne are excellent sales person to provide professional service. Highly recommended. read more

**Review not based upon purchasing I went to this place to look for some cabinets. There was a pretty good selection of cabinets, vanities, and tiles. I thought the aesthetics they had were pretty nice compared to some of the others I have seen. read more

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Lynette He is very helpful She took care of all our needs when purchasing cabinets for our kitchen. The prices are VERY reasonable .They have many different styles to choose from. Counter Tops,Showers,Kitchen... One stop shopping! Highly recommend you check this place out for your needs! They install as well read more

I bought my quartz quite awhile ago and never wrote a review. I'm so disgusted. I finally decided to write this review. I wanted a beautiful and no maintenance type product. Over time the stone started having some kind of staining. Like guessing the glue was bad. I don't know. I know when I had granite put in at another house, I got concerned and they said it was the glue underneath and it would dry and not show in a few days. But this never went away. I had sent pictures and tried to explain, but since it had been a bit because I wasn't living there, they would not send someone to fremont to see what the problem could be. I've been living there now for 2 years now. It like dirty palm or hand prints under the quartz. It light in color but looks terrible on the white quartz with light veins that run through it. FGY Stone said it just dirty. I have tried EVERYTHING and it doesn't budge. I asked my local dealer person, where I used to live, what to use and bought that product from Amazon and that did nothing either. I know I will have to replace it and as you know, I won't be going here. I just get angry every time I look at it. read more

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My wife and I decide to visit there showroom. It was very nice however no one tried to help us out. After walking around we decided to try to talk to one of the designers for a kitchen remodel. The designer did not introduce herself and was very rude from the Initial walk up. We asked her if she can explain to us the difference between the various cabinets she then asked us which one we like we then pointed and she said it's made of Wood and that's it lol. She didn't even try to explain or sell us anything. We then told her that we liked one of the kitchen island toward the back of the store we then said can we show you she didn't even want to get out of her seat. We decided to leave and will shop someplace else with better customer service. read more

Don't buy from here. They wouldn't let me exchange cabinet doors. Claimed that when they put the product together, it is in perfect condition and the scratches likely happened after we opened it. No, it was like this when we opened it to install. Terrible customer service!! Satisfaction guaranteed? Lies. read more

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Worst place to buy from. They sold us cabinets and then refused to replace cabinets that were damaged by the company. They refused to provide the managers information. Stated they are not allowed to give out managers information. Horrible customer service. Even my contractors stated they will not be referring clients to this business. Now I'm stuck having to order cabinets from somewhere else because after spending 13 k they said they cannot replace the 2 damaged cabinets even though my contractor already dropped off the cabinets at there warehouse. This has been a nightmare. Worst assistance...Michelle, Jen and unknown manager. Still waiting for a response... read more

KZ Kitchen Cabinet & Stone - Unfinished kitchen - Cabinetry Near Me - Hayward, California

They have a very nice showroom, but everyone there that I spoke with gave me the impression that 1. they either did not want to be there or 2. did not want to talk to me at all. The service was horrible. read more

Love KZ- one stop shop for all my home renovation needs - kitchen, floors and bathrooms! Alice at kz was excellent designer, attentive an and has knowledge- gives lot of great practical tips. Place has excellent selections and reasonable quality for reasonable prices. read more

If you wanna have fun getting quotes, shopping and getting honest opinion on what works or does not work for your home project, get Alice Zhao. This woman had wits, speed, thoughtfulness, honest opinions and made this daunting experience memorably fun. Am looking forward to this project vs being scared to walk and get quotes . Thank you Alice read more

We did a full custom kitchen remodel. Wayne was such a wonderful designer to work with. He was patient, informative, responsive, and immensely helpful during the entirety of our project. With such a big investment, it's important to work with someone that will help you make the best decisions for your project. I highly recommend working with Wayne! Quality products & service. read more

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