My kitchen project was initiated two years ago and I made the mistake of starting at Sincere in Oakland. The customer service was awful, I had to fight to get someone's attention, and once I did, the person designing my kitchen had no interest in helping me. She put a bunch of cabinets on paper and said "here". I asked if there was a way to lay things out differently and she said "no." Well, I knew didn't want 50 bulky cabinets, so I stopped. I was frustrated with the lack of customer service and overwhelmed by all the foot traffic, the place is chaos.
Fast forward to January 2017, I reconnected with my contractor and told him I wanted to explore other options. He said he had the perfect vendor in San Leandro and to meet him there at 10 am. I prepared myself for the worst, ready to go in and compete for help, but to my surprise it was just Connie. She was sitting at her computer ready for us with chairs. I couldn't believe how calm it was.
Connie gave us a tour of the warehouse, sat us down, punched our measurements into the software, and our kitchen was designed right before our eyes on a big flat screen TV. We sat with Connie for nearly 3 hours, tweaking the design talking with my wife and contractor about different options. We kept changing our mind and asking Connie to make adjustment, usually followed by, "I'm sorry to keep changing things," and she said "don't worry that's what I'm here for. People don't always know what they want so I help them." It was a huge relief not be yelled at or belittled for having a questions, as we experienced at Sincere.
What a relief to leave with a beautiful kitchen design that captured everything we wanted, at least we thought. When we returned home to meet with the contractor, our ideas changed again. I contacted Connie to make an adjustments and she was so familiar with our kitchen our adjustments were easily resolved.
GS Granite Cabinet was going to close for Chinese New Year, and Connie was familiar with our timeline. To keep us on track, she contacted me over the weekend to arrange a pick up before the holiday closure, and she stayed in contact with me via email and text message to ensure all of our materials needs were met.
I love our kitchen layout, cabinets, tile and counter top. Connie supported us in selecting all the materials and color scheme. She's a pro with the design software, is customer service focused and very patient.
My only suggestion is to do your own research for cabinet hardware and the backsplash. The hardware will make your cabinets stand out, you don't want to have standard hardware that everyone else is purchasing. Be willing to spend a little more on the hardware and you can probably find less expensive backsplash tile if you do your own research. If you purchase cabinets be sure to buy the stainless steal tray for underneath the cabinet to protect against leaks. It's a little pricey, but the quality is great and it's sure to protect your cabinets against leaks.
I would give GS Granite Cabinet 10 stars if I could. The customer service, price and quality is on point. read more