Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.

This hardware supply has a little bit of everything--pots, nice indoor and outdoor plants, outdoor…read morefurniture, cleaning supplies, glass cutting, etc. Have never needed help so I'm not sure about customer service besides being checked out--but they're friendly. Prices are just as elsewhere. Nice to have this hardware supply in the neighborhood

I have been coming to Pete's for hardware and home needs for over 20 years, living around the area…read moreoff and on during that time. Customer service is second to none and they always try and help me find what I need! They've helped me with clogged sinks, leaking toilets, garden needs....the list goes on. I went in today and they were having a free root beer float party to celebrate national root beer float day. Grabbed one in a super cute mini Ace bucket while I finished my shopping. Come on down for all your hardware and home needs. They also have some darn good pies for sale!

Such a great experience! Everyone was kind and super helpful. Darren helped us find the tools we…read moreneeded, and the lady in the garden section was so sweet. The other employees we met were wonderful too (I just didn't catch their names). Like another reviewer wrote: "they deserve all the good things in the world." Our girls and dog had fun too--we had no idea Ace sold toys. We somehow left with Noise Putty and a salted butter squishie.

Worst service. I don't understand how ups could use such a low end business to safe gaurd packages…read more Business hours say they are open but when you show up they have signs saying they will be back later. The owner is rude to talk to and very unprofessional.

East Oakland has undeniable issues, but we also have gems. I've lived here for 21 years and just…read morediscovered Sayfee's Hardware, which has apparently been right here on International aka E 14th since the 1980s. My son's air filter cord needed to be replaced. Hardware stores used to do things like that, but every other place we called told us they couldn't help. We found Sayfee's in the old-school phone book and were told "bring it in and I'll take a look." The owner showed my teen son how to open up the air filter and deep clean it, and when that didn't do the trick, he rewired the appliance for us for a very reasonable price. I'm not one to toss things in the landfill that are repairable, so I was thrilled to find someone close to home who could fix it for us! The place is nondescript from the outside, but the personal service inside is worth a visit! We'll be Sayfee's customers going forward.

**Exceptional Service from Maria in the Paint Department**…read more I would like to recognize Maria at the San Leandro Home Depot for the outstanding assistance she provided during my visit. I was working on a home project and needed help selecting the correct paint and related supplies. Maria took the time to make sure I got exactly what I needed. She even spoke with the person I had on the phone to confirm the details so there would be no confusion. She also helped me find the right products for removing paint from cabinet hardware and other project materials. Throughout the process, Maria was knowledgeable, patient, professional, and genuinely invested in helping me complete my project successfully. Her guidance gave me confidence that I was purchasing the right products, and she made what could have been a stressful experience much easier. The level of care and attention she provided stood out and made a lasting impression. **Thank you, Maria, for your excellent customer service, patience, and expertise. Your willingness to take the time to help me throughout my project made a real difference, and I truly appreciate it. Home Depot is fortunate to have someone as dedicated and knowledgeable as you.** **A very grateful customer** Lady Cj

No one answers the phone that can provide any assistance. Ive called multiple time and have either…read morebeen disconnected, transferred to another department and then disconnected. When I call back the line just rings with no answer. Has providing adequate customer service gone away?

This places has the rudest, unfriendly & unknowledgable salesperson. I am a general customer who…read morewas sent by a plumber for two tub stoppers. The issue is that the tub is older and the screw is larger than a 3/8. I am so use to people who help you understand the issue. This guy could not even tell me what size screw is the next size up from a 3/8 inch.

The store itself has all the good parts that you may need for your home old and new customer…read moreservice is awesome if you need to return apart, no problem.

This place is bad I called to get a new engine for my dirtbike and the worker said I'll give you my…read morenumber and work on it he gave me his number and ask for a pic of the dirtbike I sent it and never got a response back terrible service.

After all my time and efforts to get supplies to put fresh gas and swap out the spark plug, I still…read morecouldn't figure out why my lawn mower wasn't starting. I knew I didn't want to buy a new mower, so I finally gave in and looked up a local mower repair shop and came across HK. I called and described my issue which then they mentioned the carburetor might need to be cleaned and gave me a quote. When I dropped it off a couple days later, they suggested a full tune up for not much more than the orginal quote which I thought was fair and worth doing since I never got it done before. After leaving a deposit and waiting 2-3 days, my mower was ready. The guys at HK Small Engine provided great service and communication for the repair. They promised to give me a call if the work went over their original quote, which it didn't. The turnaround time was fine with me and price was fair. My mower works and sounds better than before which makes me excited to mow my lawn again! I'll be sure to come back for any future services.

The sales person couldn't care less if I was there or not. They were communicating when I asked him…read morequestions. I have to know there was a sale going on, but you wouldn't know it from inside that store. There were no posters about the sale or anything unlike all the other locations I've been to. I asked if they were doing the promotion and was told yes. But I shouldn't have to beg to get the discount. What's worse: there are no prices on anything! You have to ask a sales person to get the price on even the smallest items. What kind of store does that? Is the price determined by how much he likes me? What I'm wearing? How rich I look? It's ridiculous. I ordered multiple sample size paint and one of them was mixed incorrectly. Skip this location.

THE BEST PAINT STORE…read more I was looking for paint since I was remodeling my house and wanted a more long lasting quality paint. The bald guy that was helping me was so informative. He was so helpful with my swatches for the interior of my house and even helped me choose the best finishing. The paint was ready within minutes and he helped me bring it to the car which I appreciated since it was so heavy. They have everything from brushes, wood stains, tape etc. to help with the process of painting. I also really like how all their products are really high quality. Definitely will back for future home renovations!!

The counter guy is great And fine group…read more I'm. A ham radio Person And looking for ground Rid wire wire clamps They were Great and we're able to show Me the various Types of materials Got a goiod deal And 2-3 weeks Was looking for a fuze Or two For a volt OME Meter And he did not have one He called granger's Down the road How I know the place Worked with family stations And helped the company Order parts coax and other Equipmemt for a 36 * radio Ststion network 30 years later my name Was still in the computer These days still Darryl

Came in looking for a part that I thought I needed. The gentleman who helped me asked open-ended…read morequestions, told me I didn't need it. Got some good advice and was talked out of spending money unnecessarily. You won't get that at the big box store. Even though it is a bit out of my way, I'll be back.