The counter guy is great And fine group…read more I'm. A ham radio Person And looking for ground Rid wire wire clamps They were Great and we're able to show Me the various Types of materials Got a goiod deal And 2-3 weeks Was looking for a fuze Or two For a volt OME Meter And he did not have one He called granger's Down the road How I know the place Worked with family stations And helped the company Order parts coax and other Equipmemt for a 36 * radio Ststion network 30 years later my name Was still in the computer These days still Darryl

Came in looking for a part that I thought I needed. The gentleman who helped me asked open-ended…read morequestions, told me I didn't need it. Got some good advice and was talked out of spending money unnecessarily. You won't get that at the big box store. Even though it is a bit out of my way, I'll be back.

A huge plumbing and electrical supply parts store mainly for contractors, but are open to the…read moregeneral public. Quality parts and brands, so don't expect lowest prices. Very knowledgeable and helpful staff. Location is a bit hard to find.

Very rude staff, not helpful one bit with faucet cartridges. Seemed like we were being yelled at,…read morebut that might be part of the culture, but since my spouse is Korean I know all Asians are not that way. Each time they needed to show us something they had to throw or toss it to us since they are still practicing Covid distancing and masking. Just overall not somewhere I would want to go back and do business.

A Tool and His Money Part II: The Conclusion…read more August 23, 2021: Arrived to drop-off an impact drill for repair. The guy--we'll call him Tim--behind the counter took it, wrote up a tag w/ my info (i.e., address, email, phone number) and asked what's the issue. After explaining the issue he did some stuff on the computer and said that the max it would cost to fix would be $130. Tim: Of course, we'll need to check the Serial Number (S/N) to make sure if it's under warranty first before we do any repairs. Me: Don't bother. It's old and def not under warranty just fix it. $130 is fine. (The tool brand-new is $250-300). Tim: Well we'll check anyways, just in case. Me: Ok, whatever is clever. Either way just fix it. August 27, 2021: Received a voicemail from Tim and he states they checked the S/N and the tool isn't under warranty and that it'll be a max of $130 to fix. -_- So, I call him back... Me: So, we already discussed this and the $130 is fine. Please just fix it. Tim: Oh, Ok... I'll send it off today. Me: So, you don't fix these in-house? Tim: No we ship them off to our facility in San Diego. Once it arrives a technician will look at it, assess it and call you w/ an exact amount it'll cost to fix, get a payment and they can then ship it back to you. Me: Oh, ok that's good. I really don't want to have to drive all the way back to Hayward. Oct 1, 2021: A Month goes by and no word from the repair center. So I call Hayward again to find out what's the hold-up. Me: Hi just trying to figure out what's going on w/ the tool I submitted for repair. Tim: *after looking it up* Oh, I guess they're waiting on parts to fix it. Me: Uhh..Ok... I thought they were going to call/email me to pay for it before they started fixing it? Tim: Oh, you mean they didn't? Hmm... Well they probably will once the parts arrive. Nov 12, 2021: Received a voicemail from an unrecognized number stating that my tool has arrived and is ready for pickup. So I call Hayward and want to find out if they can ship it to me instead of me having to drive up. And I end up talking to a random customer service rep and not someone at the store. Me: Can you just transfer me to the store? CS Rep: There's no way for me to do that. I can send them a message for you if you like. Me: Uhhh... That's not true. I've called and gotten thru to the store before. CS Rep: Well, I don't know sir. Nothing I can do. Me: Ok, whatever just give them my name and phone number and have them call me. CS Rep: Ok they should contact you within a day or two. Nov 22, 2021: Fed-up waiting I decide to schlep over back to Hayward and see what the fuck is going on. I arrive and give Tim the whole saga. Tim: Huh... That's weird. You really should've gotten a phone call or email or something. But the good news is I do have our tool and you can pay for it and be well on your way. Me: Cool. I'm not blaming you, per se, but I just want you to know that your whole tool repair process is, pardon my French, fucked up. Tim: No I understand. It's not the way it usually works. I'm sorry about that. *Tim continues to push buttons on the computer as the process of getting rung-up is taking much longer than it should* Tim: Uh, well... It appears my whole system is frozen and I can't charge you right now. Me: So that means it's free, right???? Tim: Uh, I wish. Hmmm... Tell you what. I don't want you to have to come back up here so I'll email you a link later and you can pay and we'll ship it to you. How's that sound? Me: Not ideal but what can I do at this point? Nov. 23, 2021 I never received that email so I call back the following day and Tim apologizes and says he'll send it today. Nov. 24, 2021 The link showed up late on the 23rd, I see it in the morning, pay and call to verify they got the payment and to also hope they ship it out before Thu (Turkey Day). He acknowledged the payment and said it would be sent out that day. Tim actually calls back later in the day and says something was funny with the payment and asked for some nonsense about me emailing him something or other. He still says he will ship it out that day regardless. Dec. 7th, 2021 After multiple calls attempting to get a tracking number for the package and no reply the package does finally arrive with the tool inside. #XmasMiracle TLDR: So even tho it *only* took 3.5months I guess eventually you'll get your tool fixed. Now that's efficiency! These boiz make the govt look competent.

I have been a Milwaukee customer for 4 years now and I had a problem with my packout which…read moredestroyed all my tools from water. And nobody from Milwaukee can help me. I really think it's terrible how you buy this company products and they can't help a single guy out with a problem. Truly piss poor customer service. I'm switching to dewalt.

Jag and team are always a pleasure to work with. If it's not in stock, they can bring it in for…read moreyou with enough heads up. Pricing is always fair and competitive for jobs big and small.

The asian lady is very rude. she shut the door in my wife face and then came out and referred her…read moreto ACE hardware. My employer referred my here, i will make sure they here about the poor service.

Got a little lost finding this place only to find out it is literally next to the freeway. This…read moreplace is huge and has everything you need from serving plates/bowls to cleaning detergent. Price is very reasonable depending on what you need. The lady who works at the register is very helpful and if you cannot find a specific item in stock but on display she will send someone to the back warehouse to get it. She also gave me a discount since she recognizes me all the time when I go there. Since the place is pretty big, the items on shelves can be messy and dusty from time to time.

Yeeah! I was in need of a large steamer pot plus other cooking related items and after running…read morearound in Home Depot and other smaller places and not finding what I was looking for, I googled away and this place came up. I'm glad I stopped by! The staff was quick to help me out and make great suggestions and I finally found what I needed. The only reason I subtracted a star is because there was no parking but I have a small car so I was able to squeeze into a place.

These guys are great. It's not a big box store, so they won't have everything that Home Depot does…read more But they're helpful and friendly and have great prices. I highly recommend.

I wasn't able to utilize this company for repair/ install however the customer service was…read moreexcellent. The person answering the phone was extremely knowledgeable and even did FaceTime with me to view the issues I was having and inspect parts with me. I would highly recommend this business for repairs based of their knowledge, patience and excellent customer service.

Pacific Bay Equipment is my go-to when looking for pressure/soft washing equipment. They provided…read moreme with excellent customer service by giving me the info I needed and being able to accommodate to my preferences. They help with setups so I'll be back to get a soft washing system mounted onto my van so they're also very flexible when it comes to their services!

Brent and Doug they are so helpful every time I visit the Hayward location thanks guysread more

This place is bad I called to get a new engine for my dirtbike and the worker said I'll give you my…read morenumber and work on it he gave me his number and ask for a pic of the dirtbike I sent it and never got a response back terrible service.

After all my time and efforts to get supplies to put fresh gas and swap out the spark plug, I still…read morecouldn't figure out why my lawn mower wasn't starting. I knew I didn't want to buy a new mower, so I finally gave in and looked up a local mower repair shop and came across HK. I called and described my issue which then they mentioned the carburetor might need to be cleaned and gave me a quote. When I dropped it off a couple days later, they suggested a full tune up for not much more than the orginal quote which I thought was fair and worth doing since I never got it done before. After leaving a deposit and waiting 2-3 days, my mower was ready. The guys at HK Small Engine provided great service and communication for the repair. They promised to give me a call if the work went over their original quote, which it didn't. The turnaround time was fine with me and price was fair. My mower works and sounds better than before which makes me excited to mow my lawn again! I'll be sure to come back for any future services.