It's been a while since I came here. Since I needed some items, we were greeted upon entry by 2…read morefriendly lads having a conversation. One of them pause the chat and asked if I needed help. I told him what I needed and I followed him to where the items were. Marcos who was the young lad who took and showed me the items I needed was super helpful. He answered my questions and overall made my shopping experience awesome. When it was time to check out. Albert rang uptrend transaction and was friendly too. You're ally don't find good customer service and generally when I walk in a store, they won't even acknowledge me and co tinue with their side chat. Kudos to Marcos & Albert

Such a bummer as this place is down the street from me. I went in to trade in soda stream and he…read morewanted to charge me $85 to trade in 3 bottles. Normally I pay around $50 for 3 trade in's but wanted to support local business. Sadly this is not the first time their prices are way above others. Ended up driving to the Ace in castro valley where i paid $50 to trade in 3 soda stream. Officially lost our business for good. Crazy high prices.

Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.

This hardware supply has a little bit of everything--pots, nice indoor and outdoor plants, outdoor…read morefurniture, cleaning supplies, glass cutting, etc. Have never needed help so I'm not sure about customer service besides being checked out--but they're friendly. Prices are just as elsewhere. Nice to have this hardware supply in the neighborhood

I decided to go to Pete's Ace Hardware after finding no help at my local Lowes. I needed a cabinet…read moredoor hinge replacement. The staff at Lowes said he was only doing stocking and I should pick out possible replacements and if it does not work, return for refund. His and my incompetence was at the same level. An entirely different experience at Pete's. Within seconds after entering the store, a staff member asked if he could help me. I showed him item I needed and he found the exact model needed and asked another associate to confirm it. Never get this type of service at a Big Box store.

If there's a place that I would rate for customer service satisfaction, it is this place!Staff are…read moreso friendly and helpful.I will assure you, you will never leave the store without anyone asking you ,if you need help! Love this store!!

Worst service. I don't understand how ups could use such a low end business to safe gaurd packages…read more Business hours say they are open but when you show up they have signs saying they will be back later. The owner is rude to talk to and very unprofessional.

East Oakland has undeniable issues, but we also have gems. I've lived here for 21 years and just…read morediscovered Sayfee's Hardware, which has apparently been right here on International aka E 14th since the 1980s. My son's air filter cord needed to be replaced. Hardware stores used to do things like that, but every other place we called told us they couldn't help. We found Sayfee's in the old-school phone book and were told "bring it in and I'll take a look." The owner showed my teen son how to open up the air filter and deep clean it, and when that didn't do the trick, he rewired the appliance for us for a very reasonable price. I'm not one to toss things in the landfill that are repairable, so I was thrilled to find someone close to home who could fix it for us! The place is nondescript from the outside, but the personal service inside is worth a visit! We'll be Sayfee's customers going forward.

This is a shout-out for Stephanie the manager. Excellent…read morecustomer service. A little background... I purchased a gas range that arrived damaged. I called Stephanie, the manager, and she right away sent her own delivery people to help me with the range and file the necessary paperwork to resolve the issue. The home depot staff were polite, professional, and very helpful. Stephanie is professional, polite, and compentent in her role as a store manager.

This Home Depot is located in the West Gate San Leandro Plaza with Walmart, Burlington, Dollar…read moreTree, Ross Dress For Less, and Verizon. This plaza has plenty of parking. Typical Home Depot with good customer service.

The store itself has all the good parts that you may need for your home old and new customer…read moreservice is awesome if you need to return apart, no problem.

I highly recommend Standard True Value on Seminary Avenue in Oakland! I am a woman plumber and have…read morebeen coming here for 28 years, even when they were Globe Plumbing. They've always been extremely respectful, considerate and have helped me with finding the right parts and giving me information how to fix complex things I didn't understand. They don't teach some basic Service Plumbing in schools. Some of us have to learn it through hardware stores. Bud, Cindy and their crew are incredible! They have information and hard to find plumbing parts that you can't find anywhere else...

This place is bad I called to get a new engine for my dirtbike and the worker said I'll give you my…read morenumber and work on it he gave me his number and ask for a pic of the dirtbike I sent it and never got a response back terrible service.

After all my time and efforts to get supplies to put fresh gas and swap out the spark plug, I still…read morecouldn't figure out why my lawn mower wasn't starting. I knew I didn't want to buy a new mower, so I finally gave in and looked up a local mower repair shop and came across HK. I called and described my issue which then they mentioned the carburetor might need to be cleaned and gave me a quote. When I dropped it off a couple days later, they suggested a full tune up for not much more than the orginal quote which I thought was fair and worth doing since I never got it done before. After leaving a deposit and waiting 2-3 days, my mower was ready. The guys at HK Small Engine provided great service and communication for the repair. They promised to give me a call if the work went over their original quote, which it didn't. The turnaround time was fine with me and price was fair. My mower works and sounds better than before which makes me excited to mow my lawn again! I'll be sure to come back for any future services.

The sales person couldn't care less if I was there or not. They were communicating when I asked him…read morequestions. I have to know there was a sale going on, but you wouldn't know it from inside that store. There were no posters about the sale or anything unlike all the other locations I've been to. I asked if they were doing the promotion and was told yes. But I shouldn't have to beg to get the discount. What's worse: there are no prices on anything! You have to ask a sales person to get the price on even the smallest items. What kind of store does that? Is the price determined by how much he likes me? What I'm wearing? How rich I look? It's ridiculous. I ordered multiple sample size paint and one of them was mixed incorrectly. Skip this location.

THE BEST PAINT STORE…read more I was looking for paint since I was remodeling my house and wanted a more long lasting quality paint. The bald guy that was helping me was so informative. He was so helpful with my swatches for the interior of my house and even helped me choose the best finishing. The paint was ready within minutes and he helped me bring it to the car which I appreciated since it was so heavy. They have everything from brushes, wood stains, tape etc. to help with the process of painting. I also really like how all their products are really high quality. Definitely will back for future home renovations!!

The counter guy is great And fine group…read more I'm. A ham radio Person And looking for ground Rid wire wire clamps They were Great and we're able to show Me the various Types of materials Got a goiod deal And 2-3 weeks Was looking for a fuze Or two For a volt OME Meter And he did not have one He called granger's Down the road How I know the place Worked with family stations And helped the company Order parts coax and other Equipmemt for a 36 * radio Ststion network 30 years later my name Was still in the computer These days still Darryl

Came in looking for a part that I thought I needed. The gentleman who helped me asked open-ended…read morequestions, told me I didn't need it. Got some good advice and was talked out of spending money unnecessarily. You won't get that at the big box store. Even though it is a bit out of my way, I'll be back.

Very professional and very knowledgeable about parts Very…read morefriendly and easy to work with

Really nice facility and even nicer people. Went for a training and had a great time on top of…read morelearning alot about egress doors and paths.