thank you for the great customer service once I explained I am not an expert at buying.paint It was…read moreexplained to me very well. I even got a little bit of customization. I'm very pleased. My wall should look great in my kitchens

Firstly, let me tell you that after all these years this company has not faltered when it comes to…read morecustomer service. I had a great educational experience with "Gabriel" who answered all my questions about paint application on each surface I was painting. Now that the project is completed, we are very pleased with the results! Thank you Sherwin Williams for hiring great people who help our community!

Your service & kindness are greatly appreciated. I came in with my granddaughter for a project…read more.. was a little upset but left with a grin on her face after sales associate KM - Alampkins (sp) gave us a great deal. I was also looking for a place to recycle a few left over cans of paint & I was able to do it there too... Again, a pleasant experience. Thank you very much, Anna

I called about their masks because of the wild fires, Angelo picked up and even though they ran out…read moreof the free masks which was a little disappointing the interaction was very positive. This man provided AMAZING customer service and we ended the call on a positive note. And he has a radio voice lol I'll probably go and buy paint supplies from them from now on because of this interaction.

I have used their paint for years because it is very high quality and long lasting. In addition, I…read morehave always received great service at their Hayward store.

Best customer service ever. Lex is extremely helpful. Purchased all the paint needed for my project…read morefrom them. Very happy with the outcome.

It's been a while since I came here. Since I needed some items, we were greeted upon entry by 2…read morefriendly lads having a conversation. One of them pause the chat and asked if I needed help. I told him what I needed and I followed him to where the items were. Marcos who was the young lad who took and showed me the items I needed was super helpful. He answered my questions and overall made my shopping experience awesome. When it was time to check out. Albert rang uptrend transaction and was friendly too. You're ally don't find good customer service and generally when I walk in a store, they won't even acknowledge me and co tinue with their side chat. Kudos to Marcos & Albert

This hardware store literally has stock coming out the front door! It's a large store but it's jam…read morepacked with everything you might need. If you can't find something, just ask and they will help you find it...you might have to step over a few things here and there :). Family owned and run! Important to note: Their return policy is exchange or store credit.

Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.

This hardware supply has a little bit of everything--pots, nice indoor and outdoor plants, outdoor…read morefurniture, cleaning supplies, glass cutting, etc. Have never needed help so I'm not sure about customer service besides being checked out--but they're friendly. Prices are just as elsewhere. Nice to have this hardware supply in the neighborhood

WOW, absolutely amazing team work.. POWER was out and they were taking orders at the door…read more If you're a san Leandro resident, this is definitely your location for tile, stone or flooring products. I'm ERICK your local handyman value if you ever need a local hand, i specialize in bathrooms mostly..

My contractor sent me here to "go shopping." Find what you like and I can work with it. What a…read morelarge warehouse full of many varieties of flooring! You can get your daily steps in this store and spend hours looking for the right tile. But you'll be sure to find it! Looks like a Home Depot except the biggest difference is that there are people at Floor & Decor who ask if you need help then actually help you. They have the nicest staff. I'm pretty sure I was approached by 5 people at 5 different times of my visit. The most helpful one was Milan. Not only did she direct us to different tile sections, she gave lots of suggestions and also gave us her opinions. She also would get a sample of a tile that she thought might look good. At the end of our shopping selection for a bathroom, she printed out all the options we selected and printed us a copy so they're all in one place. I would definitely come back. What a great experience.

The team member working at the cash register named Fred was kind, patient, respectful, honest and…read morehardworking. Appreciate his support and knowledge. Was grateful for his patience with me as well. Blessings! Team work makes the dream work!

Friendly staff! Walked in and first thing I noticed are their frozen pies. Wut!? Pies?…read moreInteresting! Had to ask about them and the staff said they were very good. Nicely lite store and very organized. We got what we came in for and now we are thinking of coming back for pies :)

Very helpful staff! I went in here to look for oven cleaner, and I was advised to use a heavy…read moredegreaser instead. Hey, makes sense. Lots of choices and prices.

On the island we have 2 hardware stores and close by in war torn Oakland is a Home Depot. The…read morehardware store at South Shore is convenient if shopping at other stores in the center but the problem is I usually have to go to the other hardware store to actually find what I need. The other store....Encinal Hardware. Granted neither place is going to have the quantity and breath of products as Home Depot. Given that, I almost always find what I need at Encinal Hardware. Growing up I was in hardware stores all the time so I love the old style multi tiered nail bins among other things. The isles are narrow but navigatable and packed with just aboit everything you might need. The staff is as knowledgeable as any I've seen. I usually know exactly what I want but I have had some assistance with getting custom cut items in the back. I have also overheard staff helping other customers who have no clue. Staff is alway patient, polite and helpful. From now on even if I need something at Safeway or TJ's at South Shore I'll go out of my way to come here for hardware needs.