I wasn't happy with a paint that I bought and how it performed so I called up the store. Spoke to Trey and him, Raymond and Joseph took care of me with a lot of patience very friendly and the replacement paint was 100% better so I just wanted to appreciate the staff for their customer service read more

The staff at the Hayward store are very helpful & knowledgeable. I brought in a color to match from another paint store, and Charles was so patient trying multiple times to get the right color mix. The match turned out great thanks to Charles creativity and persistence. Thank you Charles and assistant manager Raymond. read more

Excellent service! Thank you so much for making this so easy for our family to pick colors and check out, all within 30 minutes. They even delivered it to my car so we didn't have to lift a finger. I also appreciated how helpful they were in measuring how much paint we would need for our project. read more

updated: Had some issues picking up an order, but the manager reached out to me. All great. Excellent customer service if you encounter an issue! read more

This is my local paint store. I like the quality of the paint and the color selection. The staff is friendly and helpful. I also appreciate that I can order what I want online and then drop by to pick up my order. There's a parking lot too. Lastly, through out the year, they have great sales (I recently got 40% off of interior semi-gloss). Note that this location has a full range of outdoor staining products unlike the other Hayward location. read more

Well run store with friendly, helpful and highly trained staff. If you live near the San Lorenzo and Hayward store, you have to go with Hayward. SLZ is consistently disappointing read more

Specialty wood primer is in good stock at this location. Quick and helpful people work here - been many times and always great service. A lot of the specialty bonding primers are in short stock at many of these stores but I've had the best luck at this location. Maybe Hayward and Castro Valley residents don't take primer seriously enough to come to a dedicated paint store - who knows. I've been slowly painting - with an old wooden house its sort of an ongoing process that needs constant touch up. I watch all the neighbors houses peel after a few years sometimes as short as in 6 months. I ask around and really out of a recommendation from plaster master Kirk Giordano do I walk into these stores. A professional doesn't mess around with questionable paint - sure its half the price - but what is one's time worth? I hear the Golden Gate Bridge is never finished being painted. Once they reach one end they start at the beginning again... Painting exteriors probably isn't the worst job in the world but maybe I can do it once the right way and not worry about it for five or more years. read more

I'm not an expert in paint. So what I look for when buying paint is custom service. Going to a big box store for paint is fine, especially if you know your ass from a hole in the wall when it comes to paint. I don't, so it's off to a place where the folks are willing to become part of your project. I did compare prices on spray paint and the ones they offered price wise was completely comparable. Quality seems really good. Where they could improve, is their inventory Control system. They should be able to tell you when a product that is out or on order, when that product will be back in stock. That's more of a home office issue and not a Store issue. If Amazon can tell you down to the day on when they will have a product back in stock no reason a company that only deals with paint and related paint products should be able to take their customer service to that level. read more

Great customer service, well maintained store. The guy at the counter (Charles, I think) provided honest opinions on the paints. Will make the trek to Hayward to buy prints next time, this time I just needed a little bit for touch-ups. read more

DO NOT go to this store. Terrible customer service! I went to this store and they ignored me!! Two workers were helping a customer. Thats fine but 15 mins into the store and the two workers NEVER even acknowedged my presence! The worst part is i told the workers of this and they shrugged there shoulders as if i dont care!!! PLEASE PLEASE PLEASE do not use this store they are terrible for customer service!!! read more

Went at 6:30 and they're closed early, would be nice of them to update their Yelp as I drove out of my way!!!

Usually very happy with this location. Today, 7/30, is crazy. I need a brush. Quick in and out. You would think... I come in and take my brush. The store is empty. I put my brush on the counter. Ten minutes pass, twenty minutes pass, other people come in and ask me for stuff. I don't work here, I wish, I would be done painting by now! read more

We bought a gallon of paint on Wednesday, Wednesday night heard an ad for 35% off all paint. Went back the next day and asked if we could get the discount, they said they couldn't do anything. We asked why he hadn't even mentioned the day we bought it that it was going on sale the next day, he said he didn't know. Really? Last time we will ever buy a Sherwin-Williams product ever again. read more

I've used Sherwin-Williams for all of my needs in our home in Hayward. Great service and always on time. Curbside pickup during Shelter in Place worked perfectly. read more

Best paint store in town! The guys hooked me with everything I needed for my house repaint. read more

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It is so rare these days to be able to write a review like this. Lately, I've found myself in battles with insurance companies, furniture stores and home refinance companies and contractors over ridiculous things. Sherwin-Williams in Hayward is the EXCEPTION to this. Let me go back to the beginning. We hired a contractor to paint our home which is primarily concrete, except for the addition which is wood. The contractor said it would be okay to use the same paint for both surfaces. He was proven wrong when, after just two weeks, the paint began to bubble. The contractor refused to remedy the problem, but Sherwin-Williams stood 150% behind their product. Their professional team completely stripped the paint and primer off the wood structure, patched, sanded, re-primed and painted the entire structure AT THEIR EXPENSE. The CertaPro team they used was fantastic. They cleaned up each day and were professional and friendly during the entire 11 day project. I can't recommend them enough to anyone looking at a paint project! It is incumbent upon each of us to support quality businesses like these, especially during such difficult economic times. I am a fan for life! Thank you Sherwin-Williams Hayward and CertaPro Painters! read more

I love the customer service from Chris, the manager here. He's wonderful to work with!!

I recently completed a paint job and the manager Chris was exceptionally helpful. I went in looking for white and discovered it wasn't as easy to find a perfect shade. He was patient and helpful and I couldn't be happier with the results! read more

Tamra Weston is the BEST Property Management Sales Rep! Always super helpful and so pleasant to work with!

I came in to get 3 gallons of paint and the staff was so helpful and friendly! I inquired about recycling paint and they let me know they took old paint that needed to be disposed. This seriously made my freakin day! We are moving and I had tons of old paint at home I needed to recycle. After purchasing my new paint I went home and loaded all the old stuff into my car and took it back. Eric was so kind and helped me unload it from my car. I just wanted to give this location a huge shout out and say THANK YOU for being so awesome! read more

Eric at this location was super helpful and friendly! It's so rare to find great customer service like that. He helped us copy a color we found online and made sure we had all the correct supplies and everything we needed. Great spot! read more

My first time at the store and Abner was very helpful! He worked with us patiently to get the color we wanted for our railings ... He was funny when he named a color Yogi that he scanned on the computer from a sample floor board so I am going to nickname him Yogi for being so awesome! Thx Abner!! read more