**Exceptional Service from Maria in the Paint Department** I would like to recognize Maria at the San Leandro Home Depot for the outstanding assistance she provided during my visit. I was working on a home project and needed help selecting the correct paint and related supplies. Maria took the time to make sure I got exactly what I needed. She even spoke with the person I had on the phone to confirm the details so there would be no confusion. She also helped me find the right products for removing paint from cabinet hardware and other project materials. Throughout the process, Maria was knowledgeable, patient, professional, and genuinely invested in helping me complete my project successfully. Her guidance gave me confidence that I was purchasing the right products, and she made what could have been a stressful experience much easier. The level of care and attention she provided stood out and made a lasting impression. **Thank you, Maria, for your excellent customer service, patience, and expertise. Your willingness to take the time to help me throughout my project made a real difference, and I truly appreciate it. Home Depot is fortunate to have someone as dedicated and knowledgeable as you.** **A very grateful customer** Lady Cj read more

This Home Depot is located in the West Gate San Leandro Plaza with Walmart, Burlington, Dollar Tree, Ross Dress For Less, and Verizon. This plaza has plenty of parking. Typical Home Depot with good customer service. read more

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This is a shout-out for Stephanie the manager. Excellent customer service. A little background... I purchased a gas range that arrived damaged. I called Stephanie, the manager, and she right away sent her own delivery people to help me with the range and file the necessary paperwork to resolve the issue. The home depot staff were polite, professional, and very helpful. Stephanie is professional, polite, and compentent in her role as a store manager. read more

I could not exchange a defective product because the particular model was out of stock. The gal at Customer Service helped me find a comparable model. Then she left her station to locate it on a distant shelf and brought it to me while I waited. Superior service! read more

I wish I had a sonic screwdriver but a real and practical one works. Home Depot was where I went to when I needed a tool to put on my new license plates. As with any Home Depot, I was amazed with how large and spacious the store was. Like if you really wanted to, you could have a good hide and seek game there. Anyways, Home Depot is the place cause it has all that you need. Everything is labeled correctly. Things are easy to find. Just got to look up on the sign. Found my screwdriver in less than five minutes. Now the line was a bit long and I waited for quite a bit. There were three cashiers. The one I met was quick and straight to the point. A two screwdriver set cost me around $6. 5/5 read more

Duplicate review to try to connect my pictures... Yeah, it worked! But only 4 pics? And two of them a duplicate? I'm confused about what people expect from HD? Or are my expectations too low? This is a DIY company, I do NOT expect service. If/when I want service, I would go to Ace, Orchard Supply, or Paganos in Alameda and would be willing to pay for the service. Anyways, another review that I can NOT get my pictures to link?!?! Quality/Quantity - Good quality at very reasonable prices. See tip, if Walmart sells the same or similar item, it is usually cheaper there, when it's in stock... Atmosphere - Giant home improvement warehouse with the best prices. Self-service. They usually have everything I need when I need it. Plenty of parking. I park far and walk, to minimize the stress from poor drivers and flat tires from nails and screws on the floor. Open 7 days a week, see Yelp or their website for specific hours. Service - GREAT return policies!! Self-service, so GREAT service, LOL. Their online ordering and pick up is 5 stars, especially for the locations that have self service lockers. Price - Great reasonable prices. Overall, best prices for home improvement, just know what you want and need. Owner Comment - Congrats on your success since 1978 now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500. read more

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No one answers the phone that can provide any assistance. Ive called multiple time and have either been disconnected, transferred to another department and then disconnected. When I call back the line just rings with no answer. Has providing adequate customer service gone away? read more

Multiple employees asked me if I needed help. That's a huge difference from other times when there's been no one to help me in sight. At a store like this, shopping support should be automatic. We might be able push this review to 4 stars if they keep this up! read more

The Home Depot - Green Thumb - Nurseries & Gardening Near Me - San Leandro, California

I had the best experience at the garden center. I met Ralph the mayor who showed me around, took care of me and answered all my questions. They had a great selection of plants as well as planters for various price points. Ok found what I was looking for and had a fantastic time. Thanks Ralph. read more

The Home Depot - Plants - Nurseries & Gardening Near Me - San Leandro, California

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Kevin was very helpful and kind. I was looking for a specific Milwaukee knife but he told me that the knife I was looking for is only for online purchases and not in store purchase. He did help me get the other knife that was the same but just different color way. read more

The Home Depot - Milwaukee Knife - Nurseries & Gardening Near Me - San Leandro, California

A good parking spot can be kinda hard to find but it is achievable I was surprised to see so many food vendors selling food outside of their car I was tempted to buy something but I didn't Customer service here is shotty I asked for directions to get a specific item and I was given the wrong directions Finally found what I needed I went to pay and guess what ....NO APPLE PAY ugh I had to get out of line and get cash and go back Cashier was nice though Prices are reasonable read more

Diego was really helpful he helped me look for a specific type of tool and was very approachable

I have fond childhood memories of going to Home Depot with my dad and every person that worked there knew what they were talking about and knew how to assist you. Now? As many have mentioned it is hard to find someone to assist you and even harder to find someone that actually has experience in - painting, construction, plumbing and so forth. 9/10 times when you ask for assistance the staff are not knowledgeable in their departments. Looked on their website for an item. It said that they had 22 in stock. Went into the store asked 3 staff members to assist me in locating it - they found the aisle and the bay but the item was not there. 1st staff members response - you can only order it online 2nd staff members response - we do not have them 3rd staff members response - she found another staff member - Ralph - who went above and beyond to assist me. Yes the 22 items of the product were not in their location. They were in a box in the next bay. Ralph got a ladder and pulled them down for me - took 5 minutes of his time. Everyone was nice - but Ralph actually knew where to look and actually assisted. Find Ralph and you will get the help you need. read more

1) You walk in & the security guard has his head down & is on his phone...when we went in & still when we came out. 2) The parking lot is filthy & I'm not sure if HD is responsible for cleaning up or if it's the center's responsibility...either way, hire more people to keep the parking lot clean. 3) There's never anyone who can help you. But please, read on... BIG HACK!! Thank me later. Go to the Home Depot website on your phone, search for the item & there you'll know what aisle to find your item in & even if they have it or not. Because otherwise, you'll never find what you're looking for. read more

Dom in plumbing is so smart and will recommend the best product for your needs. What a gem to find if you need remodeling advice.

A DOUBLE MIRACLE at San Leandro HOME DEPOT!! Story #1) Today I went to pick up a small refrigerator that I order a week or so ago. As I was reaching for my wallet, an envelope with $1,300 CASH fell out of my pocket, without my notice, and landed on the floor in front of the register. When I arrived home some 20 minutes later, I noticed the MIA CA$H. I called HD and got KEN on the phone (one of the floor managers) who reviewed the matter alas, no cash to be found. 10 minutes later as I was coming to terms with the lo$$, my phone rang; It was KEN to inform me that the CA$H had been found and awaited my retrieval. (I still can't believe it!) I went immediately to pick up and KEN explained that JANEKA (in "returns") had actually found it and turned it in to KEN. I ask you, how easy would it have been to put that package in a pocket and pretend it never happened??? I am so very thankful!!! Story #2) Before I left with newly my found CA$H, I pulled one item from stock & went through the self check out for purchase. As I was fumbling through my wallet, I suddenly felt some oncoming very ill-affects of a street burrito consumed earlier. It was obvious that I had a matter of seconds before a most embarrassing event would occur... I rushed to the bathroom & made it just in the nick of time. Thank you Jesus! lol I casually returned to the self check-out and reached for my wallet. NADA! WTF!? I ran back to the bathroom (Assuming that I dropped it there) NO-GO! I burst out on to the floor and now noticed a security gaurd following me (Gosh, I wonder why?) No time to explain my upset to him but thought to myself "wow, these guys are really paying attention". I made it back to the self check-out line and found KIM. I asked "Did you happen to find a brown wallet around here?" to which she pointed and said: "Check behind that computer screen". UN-F-ING-BELIEVIABLE! There it was, fully intact! I ask again, how easy would it have been for this wallet to disappear!? To Ken, Janeka, and Kim I say THANK YOU ALL so very much. This episode could have ended very badly indeed but for the fabulous hiring practices of the San Leandro Home Depot. It also occurs to me to mention that over the past 6 months approx, this particular Home Depot has really upped its game! The employees are more engaging and knowledgeable, the isles are cleaner, shelves better organized and overall, it has been a pleasure to do business here... Been patronizing this establishment for some 20+ years and I have never seen it run smoother... Thank you CRYSTAL ANDERSON STORE MANAGER for turning this facility around. Well done Indeed! Salute & Applause! read more

I'm really pleased with my decision to drive myself further to Lowe's where I'm fortunate to have a highly trained and professional team that assists me every time I go there. read more

5 stars! I am not sure what everyone else is thinking when reviewing this place but out of the hundreds and hundreds of trips here, it a solid FIVE stars. They have what I need, more of it, and for less money! Yasmin was the customer service hero on Saturday 4/22! There was also a customer who was part of the legendary tool acquisition named Maxwell! I wont get into the finer details of what we all went through to get a gas powered leaf blower out of a locked cage that no store personnel had the combination too! 30 minutes of extraordinary effort by a complete stranger (Maxwell, who I found was a really nice guy) worked his buttocks off to get me that tool. Maxwell was there to buy a tool to cut down a tree with an 18" trunk. I advised the Ryobi gas powered unit 18" blade on the locked shelf just above mine. For our massive hassle, we both received a $25 discount!!! Patience was paramount here. It took all of 30 minutes but I got my tool, made a friend, overcame some doo do and came out happy! Yasmin sealed the deal. Thank you! read more

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Worst service I have ever experienced. Placed an order with the pro desk for 1 pallet of plywood. The forklift drivers are completely useless haven't got a single clue of what they're doing. Waited almost 2 hours to get loaded for a pro desk order. Do not come here and expect to be on time to the job site it won't happen read more

Spring is here so popped in to HD to get a few planters for our garden. Parking here is tricky and tight. A good portion of the garden center assortment are right up front of the main entrance of the store so just keep that in mind. The staff in the garden center is bare to almost none so that's another one to keep in mind especially if you are needing assistance. I did managed to find some nice flowers, and good selections of wood chip beddings. The aisles can feel a bit cramp as this is a smaller home depot compared to their other locations, but all in all, not too bad. I did find their checkout staff to be super friendly which made the whole experience pleasant at the end. Cheers! read more

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Ok, I usually come here mostly every December for a Christmas tree!! Why 3 stars?? Well, like most reviewers, the service inside, particularly at the cashier counters, they really don't even notice you, they talk among themselves mostly, just not good at all. But the service outside in the tree lot, very helpful, friendly, and accommodating. So I went with 3 stars over 2 barely, hopefully they can get it together here!!! read more

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I'm not a DIY kind of person, so I go to Home Depot for houseplants. I've been on a hunt for a big Monstera and pothos. Today was the day I found BOTH! Wish it was cheaper. I miss OSH very much. There are a decent variety of decent sizes and species. Today, I also found air plants, plants in Halloween planters, money trees, fiddle leaf trees, and peace lilies. Weeknights are the best time to shop. Vertically no line. read more

I dread coming here. Maneuvering in and out to the parking lot breeds road rage. Once parked, there's no staff at the online customer service counter. I ask for help and they point to the counter. Oh yeah, they see nobody is there. I'll end the review. I've stressed enough. read more

The ladies doing returns tonight were so fast. The line was around the block! They took about eight min. I thought I would be waiting hours! The cashiers when I was ringing my merchandise up Amazing she was friendly and super fast! I thank you very much Home Depot! The lines were nuts! However, you all got your customers in and out before I could think! Thank You!!! Jan your the best! read more

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Good location - and in a convenient location near the highway exit. Compared to Lowes its not as customer friendly or clean or bright inside but sometimes you now what you want and don't feel the need to get fussed over... Been here multiple times over the years - and service has been similar on all occasion. Lines at the register can take a little bit of time. Flooring department is great - bought lots here over the years mostly for self install - carpet installers - i think were sub contractors did a great and fast job years ago. read more

The Home Depot - Nurseries & Gardening Near Me - San Leandro, California

absolutely TERRIBLE customer service. my order was delivered damaged, i've been trying to get someone to address the issue for two weeks now, and no one will even pick the phone up at this location?! phone keeps ringing off the hook. please take your money literally ANYWHERE else. read more

We were needing to pick up a few things at Home Depot and since we were already in the area, we figured why not? This Home Depot, is a little round about in terms of getting to it since the entrance of the plaza is on the side. But it was fine, just a little more driving than necessary. The parking situation is not bad. It's a large plaza with many other shops and restaurants so there's a large parking lot that's shared. I would say that this Home Depot is similar to many other Home Depots. Nothing in particular stands out. We easily found the painters tape and caulk gun that we needed. We did self check out which went fairly smooth and we were on our way. I wouldn't go all the way here for this particular Home Depot unless I needed something right away and they were the only spot that had it. So convenient for those that live nearby, but I wouldn't go out of my way to go here. read more

I usually don't shop at any Home Depot stores because it's really hard to receive help from Staff, whenever I shop at any of these stores, I find another costumer to help me out, if they have time. On my last night visit, I was very impressed, I received help from Joel, Sergio and, I am sorry, didn't asked for the cash register's name but she was very nice and professional. Joel and Sergio took the time to help me with my home improvement project. Wish ALL Home Depot Staff had the same professionalism as these three people mentioned above. Giving five stars to Joel, Sergio and Cash Register Lady, thank you read more

Home Depot is an adult toy store. I enjoy coming in to browse all the different aisles of supplies for inspiration for future home improvement projects or because I need supplies for a current project. This location is busy, but there's always parking. The workers are very nice and helpful. I appreciate that I can find an employee for assistance in this store because at other locations, it's a bit harder to get help. Luis in the Lumber department was a great help when I came in to get more supplies to reinforce an old wooden chest box. J.R. in the Power Tools section gave great advice when I said I wanted to lift a table onto wheels that locked. He listened, defined my ultimate goal and suggested a different solution, which was simpler and it turned out perfect! I like this Home Depot. The aisles are clean and organized and the workers are extremely helpful! read more

The Home Depot - Getting new supplies for yet another project. - Nurseries & Gardening Near Me - San Leandro, California

The store's clerks are friendly, but whenever you need help and ask for some who know what they are talking about, it's going to be tough. It takes half an hour to find someone and another half an hour to help you. If there is only a kiosk that I can type up what I am looking for and where it is at, then I dont need to wait. read more

Careless, inattentive,lazy just to be short. Was looking for 60 gallons of berh exterior paint. It wasn't particularly busy on a early AM on a saturday. I asked the paint associate if he can direct me to a sample of berh suede gray actual sample before I commit to buy 60 gallons. He just simply pointed to the sample wall as I was having a hard time locating from the wall and from the touch screen direction. So I asked if he could show me. Then he said when I'm ready he will mix and get back to his phone as no one was in line. Same with the lady at the computer desk one or 2 isle away. Too busy to see a few in line for helps. Was looking Mariano tiles. Walked out empty handed and dissatisfied. Baffling uninterested emplyees. read more

The Home Depot - Nurseries & Gardening Near Me - San Leandro, California

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when i asked stephanie for help with blinds asked if they cut it here she just looked at me and said i don't know and just called someone else to help answer my question then went back to talking vacations with an employee read more

I went to this location yesterday to return an online order. The receipt was on my phone with a barcode that said "use for returns". The cashier was unsure so she called the lead cashier to help. The lead cashier woman did not know how to use the register. She told me I could only get $100 in store credit. I asked her to scan the receipt, but she kept pushing "no receipt return". That was never going to work. I left and went to the one closer to my house in east oakland. The cashier returned my item no problem and didn't even need my card for the refund. I was in and out in less than one minute. The lead cashier needs further training and learn to be less confrontational with customers. I remained calm, but some customers may not and I wouldn't blame them. Learn some customer service. read more

Ordered a wine fridge online and since it was a $60 fee to deliver to my house versus the store I had it sent to San Leandro. I got an email saying it was headed to San Leandro and that I was supposed to get another email to pick up. Never got an email so I called the store. The store had no idea where my wine fridge and I called Home Depot and they said the store should have had it. It was a month ordeal where no one knew where the wine fridge was. Thankfully they were quick to refund me in full so I can order on Wayfair. They have a great app, had the same wine fridge for the same price, and offered free shipping. The shipping process was seamless too with updates/calls to make sure I knew when I was getting it. Also another alternative to Home Depot is Pagganos Hardware in Alameda! read more

1st time & last @ this location, I'm on oxygen & was walking slow, I was looking for blinds & there was a young girl that help me that was rude & seemed so irritated/impatient, every question I asked she would point & walk away, when I asked about the size or color, she was so quick to answer/walk away, I said not finish! after picking the blinds she literally tossed the box in my arms and again walked away, I didn't have a basket but a large bag, I stood their in disbelief & frustrated so I ended up picking wrong size so I put them back very upsett by the service & decided to go back & ask another lady if she could help, she said ok but as I was walking I turned around & she sent the same girl to help me, I said no thanks! and went back to the same lady I wanted help from & said I want you to help me. She was quick to accept & was very helpful & gave me great info. & service & asked if I needed a basket or help to my car, she was middle age w/glasses. That other girl needs more training on customer service, especially customers w/disabilities. This was Sunday, June 22nd @ 8:30am read more

this is the most inept Home Depot I've ever dealt with in my 30 years as a property owner and manage. I came in person, selected and paid for a $350 workbench, and arranged for deliver ($75 extra). On the day for delivery, my order was mysteriously cancelled. I re-ordered and was assured delivery was set for the next day. HD delivered ... a pencil. A pencil. WTF???????????? After over an hour on hold to various 'customer service lines' and various promises from them, I am still waiting for delivery of the work bench. read more

For a HD, its pretty good. You've got to know what you need, and use their app to help you find stuff in the store. When its busy its tough to find help, but that again is HD. I like this location better than Hayward or Oakland. We visit a couple of times a week for the Oakland Zoo. read more

I needed to get some lumber and to get it cut for me. I consulted with Mr. Charles on the wood choice for outdoor deck stairs (a replacement) and he went above and beyond on great customer service and cutting the wood for me to my exact size needs. I also observed him helping other people and he was generous, listened well to what they needed, and advised customers on where to find what they searched for. Props to Mr. Charles! read more

This place is the worst. Any worker that I talked to (which was 4 separate workers) showed little interest, irritated or have no knowledge of what their own work place provided. All I wanted was to cut an item! Waited 25 minutes and no one came. If someone came they went on the phone to call them over to help cut it still no one came. One worker even said there were tools for me to buy to cut on my own lol read more

At least on the day we were there at around 7 pm, no one was in appliances to help us. Waited, went to front cs desk twice. Waited some more. Asked for the manager, who was MIA as well (surprise). We left after wasting 40 minutes. read more