First time encountered such rude customer service. Not sure if he's just unhappy with his job or they're having a bad day or is this how they always treat their customers. I called in to see if there was a tech cart in stock, because apparently their online inventory is inaccurate. A nice lady helped me. She told me they didn't have any in stock, I ask since you guys can see who has it and your inventory is more accurate in your system, can you tell me which store does have it ? She said yes I'll put you on hold, 5 mins later a guy came on the phone super aggressive, asking me what I'm looking for I said I have already been helped. He says what are you looking for ??? I told him wha I was looking for and he said unfortunately we don't stocks check here. You need to call every store if you want to know if it's in stock. Then I explained that since all HF have the same inventory can't he just view it to see it ? Aggressively told me no, I asked for his name he said he can't give out his name. I asked him then what was other lady doing for five minutes? He said she's not even checking the item she's helping another person. So please explain what was the point of putting me on hold and telling me you're going to check then not checking ?? I asked for his name and he told me he's not allowed to give out his name. This phone call was at 10:13am 4/17/26 I need someone to please reach out because this is unacceptable. I will also reach out to their main office in Woodland Hills CA. read more

Poor customer service. Didn't realize brand new item was broken until I got home. Not worth the 1 hr round trip drive to return a $6 item, and they only offer refunds in person. read more

Harbor Freight Tools - Broken brand new item - Hardware Stores Near Me - Hayward, California

Harbor Freight is a great place to find reasonably priced tools and materials that get the job done. The staff are helpful, and the inventory is typically pretty solid, even when other stores don't have what we need. read more

Can't beat prices here. Even when not on ad they beat any large box store prices. Not liking how they have different tiers of coupons. You have ad sales, coupons needed sales, and club sales that go on simultaneously. Makes me confused on what item I saw where and at what price. Went on a Saturday morning at opening... got a greeting... which is rare because this store tends to get busy. They were out of a few ad items but a few they were able to locate in the back. read more

Not as "cheap" as people claim. Let's hope the quality matches the price People love to talk like Harbor Freight is the land of cheap tools, but when I pulled up ready to build out my kit, nothing I needed was cheap. Walked out $560 lighter. Impact wrench, full socket set, adapter, and a warranty plan. And that was without going overboard. They did have everything I needed in one trip, which I respect. But the lines were super long, and honestly, I was just lucky I knew what I was looking for because there was pretty much zero customer service. Tools were easy to find if you knew the layout, and the checkout was smooth once you got to it. Now we just see if this stuff holds up over time. For the price I paid, these tools better work hard and last. Fingers crossed the "budget" label is just a myth because this trip was anything but read more

Harbor Freight Tools - Receipt - Hardware Stores Near Me - Hayward, California

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While a couple of the cashier guys were friendly, another guy (not sure of his name but he was an overweight, Mexican-looking guy) was super rude and smug. He really shouldn't be working in any type of customer-facing role. read more

There's two women that works there that is very nice, helpful and knowledgeable of the things that they sell in the store. I believe their names is Bree and Melisa. read more

A nice good clean location. I came in everything was easy to find easy to read a wide selection of tools and other things needed in the garage. Pricing in different range. And the service was excellent. Check out. The line was long, but it moved fast. read more

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I wasn't aware you can't get a refund without making an account. If I knew I would've never had made a purchase in the 1st place.

Website shows they have it in stock. Went to store and they said it's out of stock. What a waste of time and gas money. They should close down. This is why we should just buy from amazon or walmart. Much more reliable. read more

If you want great customer service do not come to this Hayward location. The lines were very long. They had several employees upfront, but only had one cashier assist in everybody. Finally, Robert decided to help me as I walked up to the counter. I got no greeting. I was trying to ask him a question about a price difference on a tarp that I was buying because they had two prices listed in the middle of me talking. He walks away from the counter and he talks over me to talk to another random customer that walked in that wasn't even in line. He didn't give me this apology and try to explain the difference of the price of me not having a membership versus regular price. I had a couple questions but he thought it was more important to talk to the other guy who was not in line instead of me right in front of him, who is purchasing my items after I paid for my item he just ripped the receipt off and handed it to me, sat a bucket on the counter and didn't tell me that when you purchased something you get a free harbor freight bucket, very rude. Not sure if Robert is a manager, but he needs to work on his customer service and professionalism. read more

Harbor Freight Tools - Hardware Stores Near Me - Hayward, California

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A smaller store, but pretty well stocked in diverse and practical tools plus a few novelties. Friendly service!

Robert the supervisor was super rude and he is racist and told me to move my car when i was clearly in 1 parking spot he waited until i got to the check out then he said something at this rate i felt super discriminated and i would not shop over there again and he thinks he better then everyone else and i would want to talk to my lawyer to see if i can take further action ........ and i witnessed by a gentlemen named Anthony . i would love to speak to the district manger or The ceo IT is a serious matter i dont even feel safe shopping at night because the way he talked to me and made feel like i was in fault of being disable and born this way read more

I stopped by here to pick up some storage items last week. Easy to find items, great prices, and good value! The store is clean and well organized with friendly and helpful staff. I also wanted to recognize Dylan for his kindness and helpful service as well. Dylan was awesome and I'll definitely be back to see what else is available at this store. read more

Let's talk about JOE. Way to provide the worst service imaginable! We came in looking for a new jack for my dad for Father's Day. They did not have it in stock and Joe said the Fremont location had it in stock. He said he would give my dad the number to call. My dad asked for the address and was ignored repeatedly. After several minutes Joe became more disrespectful and told my dad he was waiting for him to say "please" Excuse me!!!!! We are talking about an older man not a child. Tbh my dad was polite the entire time and clearly Joe was having a power trip. Ewwwww Joe! We always shop at this location for our shop but after this degrading and disrespectful experience with their supervisor, we will not spend any $$$ here again. Avoid this location at all cost!!! read more

It's harbor freight, not much else I can say accept this store has plenty of parking and friendly staff. Usually get what I need and in and out fast. They offer a good selection of tools and other general items for reasonable prices. Just always know that it's true about "You get what you pay for" read more

I didn't even know Harbor Freight tools was a hardware store. I was so used to going to the Ace Hardware store on B street but unfortunately it closed down. I was looking for a hardware store that carried "multi-purpose sprayers," and their website showed Harbor Freight did did. With no hesitation, I hopped in my car and drove over. The store is organized really well and the customer service rep was very nice. I showed the a screenshot of the product I was looking for. They walked me over to exactly where the product was. YESSSSS!! I decided to look around and saw many products they may be useful for other things (not just the fleas in my front yard and garage). Super glad I found this store. If you are searching for a hardware store in Hayward, this is the place to go! Thank you Harbor Freight team for your help! #ThankYouThursdays read more

A really good friend of mine told me about Harbor Freight as we were talking about home diy projects. I was excited when I saw that there's one nearby my house. Ive been to this location twice and so far my experience was good. First visit was in February of 2023 when I needed a sander for my diy project (I repainted my kitchen cabinets!). I found a great sander here and paid less than $30. That first visit I signed up for their email subscriptions bec I was informed they send out coupons, say less. My 2nd visit was today (January 2024) to look for a miter saw and box for my next diy project. I was hesitant to go in by myself (first visit was w boyfriend) but I really need to stop procrastinating on my project. Came in and first thing I heard was a voice from the cash register on what sounded like giving great customer service (more on this later). I looked for the aisle on where the saw would be but for some reasons might've missed it. When I was gonna look for help, a nice gentleman approach me and asked if I needed help. He showed me where the saw is and answer a couple of my questions. Great! Made my way to the cash register slowly as I was browsing what else they have in the store (I love to window shop). The store is very clean and organize. While waiting in line, I saw how Bree greeted every customer and provided excellent service, to every single one, consistently, this is rare esp in retail these days. When it was my turn to pay, I was pleasantly greeted by Bree. She asked me if I have a phone number w them then rung up my items. Showed her my coupon and she wrapped up my transaction efficiently in a very friendly way. All in all was a great experience. And will definitely visit when I need something for my home diy projects! Hopefully Bree would be there to provide excellent customer service! read more

This Harbor Freight locations is always great everyone is usually helpful and nice!!!!!!

Jordan helped me a lot and did a lot to help when i needed it. recommend the store and employees

I Love tools and Gadgets!! This is Where Harbor Freight comes in Tools Galore and Gadgets!!! You can never have enough tools!!! They always have Coupons to help lower the Cost of their items. You Name it they probably have it , or can Order it. I've bought Roll Away Tool boxes from them , Generators and all kinds of Tools!!! This is why Harbor Bay Freight Tools is a Baller On a Budget Approved Establishment!!!! read more

Went here the other day and was surprised at how nicely organized,clean and well stocked this store is compared to the other one in union city ...the item I needed wasn't out so the clerk did a inventory search on her computer and had one in stock in back ...I appreciated the service and will be back read more

Time for some big boy toys and wow, what a selection you can find here. So many helpful competent people here at this specialty store it was almost shocking. Stores like this are becoming more and more rare - I'm talking about specialty stores that do just one thing and do that one thing really well. Back in the day if you wanted bread you walked into a bakery. Need some wood? Go to a lumber yard. Flowers? Yeah, you guessed it a florist. Today you buy everything that you would ever need from Costco, Home Depot or Walmart. They have an average selection of everything - just enough to get by and the people you run into there generally know little about what they are selling. The opposite is true here. Every person here, it seems, has a passion or maybe even a past life in the tool and construction arena. People here have a very good idea about where things are located and are very helpful in explaining options and differences in products. What are the chances you have competent help in a big box store these days? I remember once I walked into a Walmart and ran into a wonderful guy in the electronic department who helped me find a selfie stick, a cell phone accessory and even a turkey baster. He walked straight to each item without a hiccup or head scratching moment. That was a once in a lifetime kinda thing that I will cherish forever. These guys are known for coupons and freebies. A free tape measure or small multi tool with any purchase. Its a nice touch. I have interest in the marketing arena so I sign up for their promotion. A refreshing experience all around. From the help searching to the speedy check out with enough checkers working. read more

Harbor Freight Tools - Hardware Stores Near Me - Hayward, California

If you are looking for lower end products then this is your place. They have a very large inventory of any item you could need. Small parking lot, open 7 days a week. Nice employees who are ready to help with any question you have. read more

THEE worst ever. Lines are building up and one lane opens up and I'm next in line...the cashier says 'you can't come over, stay in you line.." which then I reply, "You said next in line!" The answer I get is "I don't have to serve you if I don't want." Wow. The quality of hires is crap. truly awful. Even the manager hates his job read more

Clean place and can be find all tools I need at that store. Price reasonable, and good service.

I find myself stopping into a Harbor Freight everytime I'm in the East Bay or in San Jose. They have ridiculously cheap tools and will always pepper you with free item coupons in the mail. I sometimes literally only need some super glue, yet still manage to snag some free stuff with purchase due to there not being a minimum purchase requirement on their freebie coupons. This particular location is fairly well stocked, and depending on who rings you up, usually pretty friendly. However the last time I went, I can only assume that their last shipment never made it to the store because all the shelves were half full (hopefully they're not closing down!). Hopefully one day Harbor Freight will move into the peninsula so I can shop there more often! Until then however, this location remains my go-to store on my way back home anytime I find myself working in the East Bay. read more

Bad experience with the Harbor Freight motorcycle jack. H.F. offers 2 motorcycle jacks, one $100 more than the other. I bought the more expensive on because I wanted it to last, but it didn't and I really regret the purchase. I bought the jack 3 or 4 years ago, but only used it for a good cleaning of the whitewalls on my Harley Heritage, maybe 2 or 3 times a year, maybe 10 times total. As I was letting my bike down slowly, it suddenly dropped the last few inches. Fortunately, I had my hand on the grip and the kickstand down to keep it from falling over, but it was scary and that isn't what I had in mind when I bought it. Now it doesn't jack up at all. Even though you can see that it still looks brand new and obviously has seen little action, Harbor Freight only offers a 90 day return policy and I'm SOL. I may go back to buy small stuff, but I'll never make a big item purchase there again. read more

I love this store for little knick knacks here and there and have come in the store for at least 20 years. However they did me dirty today. I bought a sand blasting media a few days ago and realized i picked up the wrong type. So I returned it today w/ receipt brand new still in the box unopened. A sales associate named Jacob helped me from the Hayward store and sliced it open with its original sealed tape to make sure it wasn't a opened (note: all sales are final if it's opened) and checked with the manager Teddy and immediately she said it cannot be returned. I got Screwed! See attached picture after it was opened by the Jacob. Long story short I wasn't able to do my return. Hoping it's an isolated incident and could be used as a training example. Lesson learned. Should have taken my business somewhere else! read more

Harbor Freight Tools - Hardware Stores Near Me - Hayward, California

Handy location, good prices and helpful staff so you don't have to wander looking for yourself. Great freebies and sales when you join the rewards program! read more

I recently to this as I had spare to kill waiting for table at near by restaurant. To my surprise they had some pretty good tools at very affordable prices. I work in a mechanical shop for past over 20 years and bought many Snap On and some Mac but I'll tell you. Harbor Freight really is upping there game with quality tools. Staffs here are excellent and assist as they can. Just dont ask technical and detail questions about the tool cause they won't know. It's why they are in store not in shop or field. Recommend this store all day long!!! read more

Boys and there toys. Well boys who have toys need tools! I know most people on yelp think I'm a super tool but let me set you right. Harbor Freight is like a toy store for boys; they got all the awesome tools I want and need. The parking lot is a bit on the small size but the employees were pretty nice; They had a parking lot sale on the day I went. There was a older worker who was 60 years old and I had end up buying a large jack; it was around 80lbs and he flexed on me by loading it up on my cart. Mad Respect. He was also very helpful and had good information; this man knew his tools. I think his name was Mike he was great. Inside is like a candy store; they have all the tools I could ever want and most I can't afford. But the tools are priced pretty well; they have a ton of coupons of stuff I always want to get the prices are right. I'm sure the quality of a few of the things I bought are a bit junk. I bought some metal angle picks and they broke taking out my socket extensions I had bought. I thought that was pretty funny but it was a $2 set of metal picks you get what you pay for. I ended up spending a bunch of money to pimp out my ever growing tool set. I'm was pretty happy with most of the selection. I was pretty happy with my visit to Harbor freight I would return and see what other deals they have. Customers service was really good. Big shout out to Mike; keep flexing. read more

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The tools that are affordable with high quality. Very organized store. I mostly buy my tools here. They have mostly the things you need.

Hate that I had to give it 3 stars. I have the same issue here with my tools, I buy warranty on every machine I buy.. and if something happens to where I need to depend on my warranty I can't get a simple transaction. They are almost 80% of the time LOSING records of my warranty. Sometimes I have to go home and scramble through my receipts at home to bring it back and show proof.. the employees are the ones not adding it to their system when I do purchase it or something. I don't know but the problem is persistant to where I have to get a manager and sometimes go back and forth until they fix it. It's an unpleasant experience as my husband and I are General Contractors and if something breaks we need it fixed or replaced ASAP Harbor losing records of our warranty really loses me money because my time is literally money. read more

Harbor Freight Tools - Hardware Stores Near Me - Hayward, California

I ordered a battery charger and two batteries on line and HF split the order and sent only the charger. What good is a charger without the batteries? But to make matters worse they charges me got the total sales tax on the entire order. They do disclose that but WTF, I have to pay the sales tax up front on items not sent. Ridiculous read more

Harbor Freight Tools - On line delivery receipt - Hardware Stores Near Me - Hayward, California

Great news to you all tools & hardware enthusiasts! There's a new Harbor Freight with array of tools you need for home improvement or DIY projects in Hayward! The smell of fresh oil, grease fittings, and electrical tape! If it's manufactured from petroleum, you can find it here. Oh, I love you Harbor Freight! I grew up frequenting big box hardware stores like Home Depot, OSH, and Lowe's. My uncle was always working on some home improvement project or fixing one of his cars so I would get dragged in there with him. His assurance that the trip would take "just a several minutes" was almost always false. My mama and I have noted endless hours waiting in the parking lots of these places. Therefore, I have a major aversion hardware/home improvement stores. I bet you they have almost everything that any of those other places have and you don't have to get lost in a colossal concrete jungle. And the employees are actually very friendly and know what they're talking about, what a concept! Excellent staff! Way to go. Great location. Cool staff. Low-prices on tools and automotive section without the Craftsman brand. If you're a man, you will love this place... or ladies, you can dig this place too if you're a super handywoman. :) read more

Harbor Freight Tools - Hardware Stores Near Me - Hayward, California

So another Harbor Freight Tools has opened up near me in the Bay Area, specifically here in Hayward. This was my first visit to the new Hayward store after usually just frequenting the Newark store which is closer to me. I was in the area, so stopped by this one. The store is in a strange little streip mall with other businesses such a Chinese Cafe called Incline Cafe, and like a lounge and other places... Just stopped here to use my super coupons for some FREE Items that the coupon honored for. They send soo many coupons in the mail, it makes you want to keep on coming back and back to this store. Found the coupon items with no problem. After that browsed around the store for a little bit to explore the newly opened store. The store here feels more spaced out compared to the Newark store, which I'm used to. The aisles here are more spaced out and it doesn't feel cramped like it can feel like at the Newark one. Although there was a little bit of a wait at the checkout area, the cashier we had was very friendly. She was nice and helpful. read more

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Awesome tools store. Great deals. Good customer service also Great for do it yourself or's and handyman who don't necessarily need the super high end professional stuff. The tools they sell here are more than adequate and very decent quality. read more

Being a big tool junkie I knew what to except from harbor frieght. But in recent years they've updated there quality like the Pittsburgh pro ratchets have so far been allright. There screwdrivers and pliers are better suited for non daily tool users. But some of the electric tools make sense to buy them cus there handy even tho they may only last a couple times there really cheap. And they have really good deals like on Teflon I bought a ten pack for like a dollar and some change. Grinding wheels ten pack for 5 $. And the drain pans are alot better qualtiy then the auto parts kind. They a have alot of specialty tools that make sense to buy them here. Bought a 50 pack of rags for 10$. Wire brushes are so cheap here. They have alot of stuff. Try it out it won't break the bank. read more

Unorganized Covid procedures!! i've been here a few times post covid and employees throughout the day doesn't seem to be in the same page and issue would always be about the line and there would always be someone upset when i'm in there. theres 2 rows with lines on the floor but people line up for 3. Now they add the 3rd row and you line up accordingly and wait a while but then you're told there's only one line. i suggest stop making the line in between rows and have one line against the wall. Not only does the line in rows get in the way of customers trying to shop at those rows but it also gets confusing wether there is line forming on the rows. you cant exactly check once you're inline already. Again why not make the rows agains the wall and get some sort of dividers like most stores use. This place can definitely do better, otherwise just go somewhere else. no need to risk going here just because this place definitely doesn't have it together. read more