Lowe's was a recent destination to buy a wall mount garage door opener. Past attempts to fix garage door opener was futile as door usually failed to operate consistently after many repairs. Reminders by repairman to call if we had further problems were not reassuring. Seems they weren't interested in fixing the problem, just doing service calls or replacing the entire door. Recently met a mechanical engineer who diagnosed the problem as the old garage door opener which should be replaced. Parts no longer available for it and/or too expensive. Initial encounter with staff was encouraging. Was directed to pertinent department promptly. Waiting for personnel to open padlocked cabinet took 15-30 minutes. No staff on floor. Buys: Chamberlain Wall Mount garage door opener ($519.00) -$60.00 cheaper than Home Depot. Noticed many associates on floor at H.P. 3 stars only cause they were cheaper. *also didn't need escort to cashier station to pay. read more

Lowe's Home Improvement - Locked up behind gates. - Hardware Stores Near Me - Union City, California

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I like This Lowe's!!! It has a Nice Nursery with lots of Plants!!! Awesome Tool Department!!! I used to be a Landscaping Professional at one time in my Life!!! I Love Kobalt Tools, Fiskar and Corona Tools and Lowe's carries all them !!! This is a Baller On a Budget Approved Establishment!!! I keep my Pimp Hands Strong!! Number 34 of the Top 50 Most Prolific Yelp Elites of 2025!!!! read more

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Always come here because they have more selection comparing to other stores. I needed grout and hope to find a pack that come with everything but they didn't have it moreover not that many selection for ready to use. As of customer service, after I asked for direction to find something, she said 'should be over-there, if not should on the next aisle or 30......ummm ok, I will just walk all over the store to find it by myself then. Thanks! Checkout station took long and froze so had to move stuff over to another one read more

I find the stores well laid out and associates helpful. I picked up an online order and that was easy. I walked around the store and found out that they started selling Carhartt clothing! read more

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Triple Holds on Your Card and Zero Help Ordered six fence panels and one box of screws for pickup. The next morning my credit card alert showed Lowe's hit my card three different times for the same order. When I called the store, the manager casually explained that they place multiple authorization holds that can equal up to three times the purchase amount. Apparently this is normal, but nobody bothers warning customers about it. By the end of this ordeal they hit my card over 5 times with holds!!!!  The panels were ready the next day. The single box of screws? Over two weeks out. So they were planning to keep those holds sitting on my card for weeks because they couldn't source a basic box of screws. Customer service didn't help either. When I called to ask about the delay, the rep wouldn't even look up the order and told me they probably didn't have the screws. When I asked to cancel that one item so I could just grab the panels, she said I'd have to cancel it myself online or come into the store. before I left I needed some paint and stood around waiting for over 10 mins whole atleast 5 employees just played on their phones, everyone here is on their phone and when they finally got the paint guy to me I had no idea who he was due to him being in plain clothes no vest to Lowe's attire of any kind. read more

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In store is great but the deliveries suck really bad I want to like this company I really do

I ordered an appliance from this store but need to talk to them about an issue regarding delivery. It is a total nightmare to get through on the phone. Wow..... I've called about 5 or 6 times now, and it's always a long long wait before anyone picks up. Last time, someone answered, but she's talking to someone in front of her, who's arguing about something he bought. No matter how many times you say hello, she can't be bothered to attend to the customer on the phone which she, for some unknown reason, answered, even though she wasn't ready to speak to the customer. Why on earth would you answer the phone if you're still talking to someone else? The other day i was put on hold forever. It was obvious nobody was going to pick up so i finally hung up and called back. Then the same thing happened when that employee transferred me to appliances. I see they only have 2 stars even though they're paying yelp a monthly fee. That means they're REALLY bad! read more

I chose Lowe's over Home Depot for my new sliding patio door, and I regret that decision. I was given a delivery window of 2:00-6:00 PM and received multiple reminders to be home and ready. I rearranged my entire day and waited, but no one showed up. More disappointing, no one called, texted, or emailed to let me know the delivery wouldn't happen. Delays can happen, but keeping customers waiting for hours without any communication is unacceptable. A customer's time deserves more respect. Based on the many similar reviews, this doesn't seem to be an isolated issue. Very disappointing experience. read more

Ordered a microwave including installation. This was done 3 weeks ago but no contact after payment other than receipt of payment. Can't get through phone line to check on status or even cancel. Worst service ever. I had once before ordered items for curbside pick up. It was not ready. I should have learn my lesson the first time not to use them. read more

Paint department... clearly the guy in charge of paint was having a meltdown about his girlfriend and where they should live. His business... Except he walked away on break. Nobody seemed to know what to do. We waited 20 minutes for somebody to help us get paint. Even after asking at the front desk, nobody came. Finally after 20 minutes, a young man came. Told us it would take 5 to 10 minutes to mix the paint. It took more like 20 minutes. And even worse, now that we're home, he didn't put the top on a gallon of blue and is all over the back of the car. And on our clothes. Maybe a cleaner store than most hardware, maybe get a good price sometimes, but don't go there if you want to get paint. Never again! Schmucks. read more

I purchased a Samsung Washer and Dryer in April of 2021. The washer has had multiple phone calls to Samsung to make repairs. The most recent was today, 6/24/26 because iit would not complete a spin cycle. After speaking to Samsung several days and talking for over 2 hours, the problem cotninued. A appliance repair shop came out ($85) to see the problem. The cost for repair would be $591.00, nearly the cost of the washer. I have not been able to contact Lowes: the website for live chat was ineffective; likewise I was not able to speak with the appropriate manager at Lowes where I had purchased the washer. The response from the associate, when they finally answered, was to call Customer Care, which of course, is closed now. SO, NEVER BUY ANYTHING, EG, APPLIANCES, FROM LOWES. read more

Lowe's does not honor there appliance extended warranty.They twist the report of the service people they send to service you're appliance. They won't change your broken appliance when it's unreparable read more

I'm a Senior and I wanted a small live Christmas Tree. I had checked various places on line to order but they wouldn't be here for Christmas, I started going to stores just in case and found the perfect tree at Lowe's in Union City 4ft. already in a stand $26.56 with taxes. I was so happy to have that special smell in the house for the holidays. A BIG thank you to the Garden Department Manager, I hope you have them again next year. Gloria R. read more

Lowe's Home Improvement - Christmas Tree - Hardware Stores Near Me - Union City, California

I got a Lowe's Credit Card back when I purchased my first home in 2009 so I tend to prefer Lowe's over other big box stores to save my 5% off. I almost always make my purchases online and try to do delivery when possible. In the store it is so difficult to find help and I always end up waiting forever for someone to come. Finally leaving this review because I purchased for curbside pickup yesterday and I waited in the car for 15 minutes and no one came. Finally had to go inside and wait in line even longer before they were able to give me my item. Never doing curbside again. I'd rather pay more at a different store. Time is money! read more

Absolutely horrible, DO NOT BUY ANYTHING FROM LOWES, spent about 10k on appliances and bathroom fixtures for our new house. Oven came in last week, delivery guys ran out of the house so fast after I had to chase them down to give them their drill and the old fridge doors they were supposed to take away. Then I unbox the oven the following week for my contractor to install and the whole bottom was smashed in, called lowes they said because it had been more than 5 days I can't get a refund or exchange, are you fing serious? ANd becuase it's been less than a year their protection plan doesn't kick in yet, they kicked me to fridgedaire (manufacturer) who tried to tell me I'd have to pay for it to be repaired, I finally convinced them to pay for all repairs. I will be charing this back since I bought a new oven not one that fell off a cargo ship and was then repaired by a handyman. Hopefully when they lose all the money on this sale it will make them learn. Also bought a vanity the door on it came in all scraped up, the box it came in was in fine condition so it's obvious it was packaged already messed up. I called them they said "oh it's another business that just sells through us so we can't send you a door" if you bring it back to a physical location we can refund you and order a new one" I explained I don't have a car that can fit it and the closes lowes is 30 miles away, they refused to do anything but give me a $50 discount on a $600 item, so I will charge this back too. AND I WILL NEVER GO BACK TO LOWES. read more

I had a very frustrating experience with a delivery order from Lowe's. I ordered a pallet of compost on **02/25/2026 (Order #300902057263073872)** and received an email confirming delivery for **03/02/2026**. I waited at home all day on the scheduled date, but there was **no delivery and no communication**. When I called Lowe's customer service, I had to go through their automated AI system, which repeatedly told me the order would be delivered that day. After requesting a human agent multiple times, I was finally transferred, but the phone rang for **over an hour without anyone answering**. That evening I went to my local Lowe's store for help. Customer service told me the delivery was handled directly by the supplier (**Back to the Roots**) and that Lowe's had limited control. They tried calling the supplier but could not reach them and gave me a phone number to call the next day. When I called the number the next morning and left messages, someone eventually returned my call only to say **I had been given the wrong number**. I had to go back to the store again. A manager named **Carlos** promised to investigate and follow up with me, but **I never received any update**. Later that day the supplier emailed saying the order would be delivered on **03/04**, but no delivery window was provided. When I called to ask for a window, they refused and told me I needed to stay home all day. I missed another work day waiting, only to receive a message that the delivery was postponed to **03/05**. After another call on 03/05, they finally gave a **3-5 PM delivery window**, and the order was delivered. Overall, this order caused **three lost work days, multiple phone calls, two trips to the store, incorrect information, and zero proactive communication**. If Lowe's uses third-party suppliers for delivery, they should still ensure proper coordination and communication with customers. read more

I was headed towards Onesville until Gerardo rose above everyone else in the store, to the very tip top of the service level factor, saving the store from me and my 1 star. They have the goods, to be clear, however we had a really hard time finding what the website said they had three of. The young woman at the counter paged a guy over the intercom but after 7 or 8 minutes...9 Lowe's, there is a culture of "I don't want to be bothered, ask someone else", in your store. The "service" counter? Not so much service, really. It took some arm twisting by the team not willing to help me, to get Geraldo to help me. From there, he hunted and found the 18", propane gas fired, campfire pit! Although it shouldn't take 25 minutes to get my item, but I remained cool. My wife was with me. Thankfully! read more

Lowe's Home Improvement - Life IS good! New washer/dry stack! - Hardware Stores Near Me - Union City, California

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We bought a Whirlpool refrigerator last week of November and it stopped cooling 2 weeks later. Lowe's won't replace refrigerator and Whirlpool is no help either. Lowe's just gives us the run around and are no help. It is now January we still don't have a refrigerator. Don't buy appliances from Lowe's or you will end up in the nightmare we are still in. read more

Absolutely blown away by the service. Ordered a couple bags of bricks and joint sand, and it was delivered within two hours--neatly placed on my front porch. Couldn't ask for better. I'll definitely be shopping at Lowe's again. read more

Highly recommend Chop in the appliance department! She helped us purchase five appliances and was incredibly patient throughout the entire process. Most importantly, she gave us the best price possible! Excellent customer service. If you need appliances, definitely go see Chop! read more

To put it plainly: DO NOT BUY THE LOWES PROTECTION PLAN!!! I purchased a warranty coverage plan through Lowe's, and I regret it immensely. From the moment I tried to file a claim, I was met with significant difficulties that left me feeling frustrated and undervalued as a customer. The customer service was poor at best. Each call was met with long wait times, and when I finally reached a representative, they seemed ill-equipped to assist with my issues. It's clear that their support team is either overwhelmed or poorly trained, leaving customers like me to deal with unresolved problems. Additionally, the third-party company handling claims, Assurant, added another layer of frustration. Their processes were convoluted and inefficient, making it nearly impossible to secure repairs or replacements even when my product was clearly covered under warranty. Instead of peace of mind, I found myself caught in a web of red tape with no clear resolution in sight. I've heard from many others who have had similar experiences, leading me to strongly advise against purchasing Lowe's protection plans. It's simply not worth the hassle and disappointment. If you're considering a warranty through Lowe's, think twice--you might find yourself better off without it. If you don't think this is enough proof, try looking on Reddit. You'll see how horrible Lowes's Protection Plan is. read more

I used to like Lowe's better than home Depot because they had great customers service and product, but it went down dramatically in the recent years. As right now, this store became very unethical. I ordered a lawn mower online. The delivery was quick and good, but they sent me a used one pretended to be a new one. Very disappointed. Good thing is the customer service helped me schedule a pickup and refund quickly. If you ordering something online, check your products immediately after you received it. read more

Lowe's Delivery Service is fucking shitty the bitch Jeniel Employee # 965910 that's the supervisor of the delivery department she acts like the middle man rather then someone there to solve the problem for the customer I won't be fucking with Lowe's nomore y'all lost a customer & The simple fact yall rescheduled my delivery without calling or texting through yall app is unprofessional I had to call and check the status to see where my delivery was at just to find out yall rescheduled it after me waiting from 9am-1pm that's hella unprofessional read more

Worst Nightmare Ever. Appliance Customer Service is the worst. The amount of times we've tried to contact or receive a reimbursement is horrific. I've received an appliance that does not work within 24 hours of purchase. Staff in customer service especially supervisor is no help very rude and judgy. read more

I went to return some cabinet handles that I purchased at the Dublin store. The cabinet handles did not fit so. I returned them at the Union City store. I had problems getting a refund because the cashier that rang up my merchandise did not input them correctly so they did not show up on my receipt. Also I was not at the cash register the entire time because he dropped a bottle of my soap and the contents spilled on the floor so I left to get another bottle. The Union City store treated me like a thief. On my receipt there was documentation of only 1 of the seven door handles I purchased. I am going to make every effort to never shop at Lowes again. There's Ace Hardware, Outdoor Supply, Berkeley Lumber, Economy Lumber and Home Depot. These stores will get my hard earned money. Loser Lowes will not add to my woes. read more

Sales is their forte. Service and support are horrible. Not just this Lowe's but all of them. This will be my last purchase. I paid full price for items that when they were delivered were display units. One was missing a key and was locked. After over 4 hours on the phone and visiting the store I still have no key. And I paid full price for something that was basically incomplete and damaged. The support calls all were just a waste of time so far and no one actually seems to care about the customer. For the price I expected better. I would caution folks to not use them. Even for plants, they claim one thing but don't deliver. I bought berry bushes, for example. They all (16) died after planting and Lowe's wants me to bring them back for a refund? Amazing. I fertilized and watered and still they died. All of them. Only the Home Depot ones are growing well. "Guaranteed to Grow" is not accurate. Sad. And again, sales were great, service and support just were disappointing and frustrating. read more

Lowe's Home Improvement - Berries that were growing but died.. - Hardware Stores Near Me - Union City, California

Got a Bosch dishwasher here with free installation (thru rebate. My sales woman (Chop) was great. She was able to price match a competitor relatively easily. Installation was relatively seamless and happy with my choice. Lowe's rebate system is a fraud. I sent them the rebate via mail and also electronically only to be told 3 months later and after 6 calls that the item wasn't on some list. Not the fault of the salesperson or this particular store. I called Chop who specifically remembered me and said she would speak with the manager. Moments later I got an email that I would be refunded the cost of the install. I feel redeemed that this store (and it's employees) are able to fix corporate issues. Shame on corporate! read more

REALLY TERRIBLE SERVICE. Workers were so rude not only to me but there were multiple customers having trouble getting help. Workers were rolling their eyes and walking off. I was getting attitude from a worker and she walked away and disappeared. I tried to get help from the customer service desk and stood there for 10minutes watching workers walk passed the desk and no one asked if I needed help. I then walked to a group of 3 female workers and asked for a manager or supervisor and they sarcastically asked "so do you want the supervisor or manager" and they just stood there, and I replied, whoever is in charge. They just stood there and looked over at the manager. It just so happened that the manager was the first worker who I spoke to who walked off with an attitude. I stood there and another customer said she was having the same problem and asked me "what the heck? overall, AVOID THIS LOCATION or go to home depot read more

Despite having a highly rated credit card for appliance purchases, Lowe's has customer service that needs serious improvement. A relative of mine as well as myself, went through some horrendous lousy customer service. My relative had 3 appliances delivered to his 3 story house. 1 of them was delivered and installed properly onto floor 2 - but there was something about the water part of the fridge, that was not setup for some reason. The other 2 appliances were not moved up at all, because they didnt bring enough movers. The invoice stated a need of a four-man crew, they only had 2. He proceeded to keep calling them and they didnt answer. We had to drive all the way , about 22 miles to there to make a complaint in person. Thankfully they were somehow able to get it resolved , but it wasted a lot of time. ---------- In my own horrendous case , I scheduled a delivery and installation of dishwasher, and for them to pickup the old broken dishwasher . They didnt render the entire service, because they left me a voicemail stating the old one wasnt disconnected . However, it was already detached but just sitting in the old dishwasher slot , thats all. I tried calling over and over in evening and early morning to this location - almost every time , I couldnt reach ANYONE. Its been ahwile since Ive witnessed such customer service from any company, it is just not acceptable. The only time I reached someone, they told me something about connecting me to someone else - shortly after they did that, I was disconnected while on hold on the phone. Wow. Was I angry from all this? That is definitely an understatement. So, I ended up calling shortly after to the credit card # to file a dispute . On top of that I had to pay more to a private vendor, to come pickup the old dishwasher machine since the tenant had a space issue of the old machine being in their way in the house. read more

Definitely, a better improvement in customer service than Home Depot in Union City/Hayward location area. After reviewing Home Depot, I had to give Lowe's props for their consideration and customer service! We sometimes go to Lowe's as it's a tiny bit father then our local Home Depot but we will be considering our first choice as they have more of everything but they are a tiny bit more expensive. I would rather pay the little bit for their customer service and friendliness. They store is a lot cleaner and organized. They have a lot more inventory of what we needed. They did help if there was no inventory. They directed which store had availability for us to go to. The cashiers are friendly and some funny. The paint guy we usually see is attentive and friendly. He always helps quickly and will tell us how it is right away and not give us the run around like Home Depot. This Lowe's is one of our go to stores. Thanks for the years of service! [59/100] read more

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Bad delivery service. I bought a brand new Bosch dishwasher and couldn't wait to have it delivered. I elected to have it delivered on Saturday so I could make sure we were free. My dishwasher broke over a week ago so I couldn't wait to get the new one installed. We opened up the box and it had a big dent in the bottom right corner and some rubber hanging off the side. When I called customer service they told me they can't get a new one out to me today and the soonest would be Tuesday. 3 more days!!! So now I have to wait even longer for damage that should have been caught at the warehouse. Unbelievable. I regret buying from Lowe's and will certainly never buy an appliance from them again. read more

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I went in on Friday night bought a washer dryer and I got it delivered today. The people delivering it were awesome within the hour, I noticed that it was on sale at Costco. They included installation delivery Holl away for a much better price than Lowe's. I had to return a few items and asked if they would' give me a price adjustment. Bruce was awesome. Very reasonable and understanding Costco is still a little bit cheaper, but I cannot complain about the customer service from beginning to end was great. Bruce understandd what customer service is about. I used to work at Nordstrom years ago and their philosophy is one bad experience you tell 10 people a good experience people rarely talk about, but I really do appreciate it and I will be telling everyone about it. read more

great service happy with their customer service that gives me many options color sizes and dimensions read more

carlos is doing terrible job of running this store i waited 20 mins in the seasonal department and no 1 came to help us at all .... i would never go back to this store again tbh they should close the store down with the lack of help and i also asked the psa and they both refused to help me . Has a disable customer the service should be good but it's not ... Home depot service would've been way better i think . read more

Best service EVVVVA! Okay, we had cake to Lowes looking for backyard table and didn't find one, but the whole time while he was very busy, Josh made himself available. We left to another and came back and WOW, we met the dream team. Mike, Sione and Josh have us the VIP treatment, as they were super patient with me and my wife, as we wanted to have the best BBQ, outdoor couches and chairs. They helped us load up, we even bought more equipment because of their recommendations and easy setup instructions. Seriously, we are on our way back, to buy all our plants now, because these guys made us feel like Lowes Family. Thank Josh, Mike and Sione! read more

Lowe's Home Improvement - This is Mike, helping my wife pick the best BBQ. He's so the expert! - Hardware Stores Near Me - Union City, California

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On Monday 7/21 I went to your store looking for a new kitchen faucet. I'm an elderly woman with no knowledge of what to buy. I walked in looking for the plumbing department. The nicest young man came up to me ( I didn't have to go looking for someone) and ask if I needed some help Within minutes he showed me what I needed, from the picture I showed him. Explained things to me in layman's terms. He was polite and knowledgeable. I was thinking coming in I would have a bad experience. Thank you Francisco for making it all pleasant and fast. That's why I love Lowe's. read more

I came to this Lowe's couple of times. I needed some shelves for my garage, was able to find everything that i needed quickly. Stuff was helpful and friendly. The store is clean and conveniently located near the freeway. read more

Went to get help in paint department and employees standing around getting paid. Business are closing to theft and I don't see Lowe's being there either. I hate homedepot. read more

Lowe's Home Improvement - I asked for help and the one one that tried to help is a white associate in a wheelchair. Wish I had a job standing around getting paid. - Hardware Stores Near Me - Union City, California

If I could leave zero stars I definitely would. I'm not one to leave a bad review out of spite but if there is no one to help then just say so. We were ready to buy a 16' garage door and we were waiting for someone to help us at the doors section. We asked for help multiple times and it was mentioned through the speakers. We waited for almost a whole hour and there was still nobody that came to help us. We just decided to leave since it was a fucking waste of time........ read more

Good service, selection and value. I got a special toilet easily and yard insect traps. Also, the, Lowe's-only medicine cab, Allen & Roth is a great find, a unique product that fits my project perfectly. Great value. read more

Lowe's Home Improvement - Unique product that fits my project perfectly. - Hardware Stores Near Me - Union City, California